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DoubleTree by Hilton London Heathrow

4.0 of 5
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745 Bath Road, Cranford TW5 9QE, England
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DoubleTree by Hilton London Heathrow
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Ranked #1 of 1 Hotels in Cranford
A recent review
4 of 5 stars Reviewed August 22, 2014
Super-Dantendo Dubai, United Arab Emirates
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1,254 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for DoubleTree by Hilton London Heathrow
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Dubai, United Arab Emirates
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed August 22, 2014

Ok the title is a bit dramatic but technically it could be true and here is why: This morning (22nd August 2014) approx 01:30am we were awoken by a really loud noise, at first we thought it was the radio on full blast or one of our phones etc but it turned out to be the hotel alarm, I put... More 

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DoubleTreeLHRAirport, General Manager at DoubleTree by Hilton London Heathrow, responded to this review

Dear Valued Guest, Thank you for your comments on Tripadvisor. We do take all comments on board and fully investigate the matter with an aim to resolve such concerns in order to improve our standards and the facilities we provide. I am extremely disappointed to hear about your experience with regards to the fire alarm and the manner in which... More 

Atlans, United States
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 22, 2014

Condescending woman with Russian surname at the front desk. Being unfamiliar with LHR, I simply wanted a realistic estimate of the time from hotel to Lufthansa check-in She insisted that I needed to leave the hotel at 3:45AM for a 6:30AM departure from Terminal 1. I arrived at the departure gate 2+ hours before the flight boarded. She also was... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
New York City, New York
Top Contributor
140 reviews 140 reviews
28 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed August 21, 2014

We arrived in Heathrow in the evening and had a connecting flight early the following morning. We needed a convenient but comfortable hotel for the night. The DoubleTree was perfect. It is a £15 taxi ride from Term 3. Its also part of the airport bus service for airport hotels at about £4.50. The rooms were modern, very comfortable, clean... More 

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DoubleTreeLHRAirport, Director of Operations at DoubleTree by Hilton London Heathrow, responded to this review

Dear ViewontheHudson I am glad that you enjoyed your stay and look forward to your next visit. Thank you Kind Regards Anupreet Jeetun More 

1 review
5 of 5 stars Reviewed August 21, 2014

Really good service. The Room was very clean and quiet. Loved the cookie they give you when you check in!! Excellent price for what you get and really good location, really near the airport. I can easily go to London using the underground or public buses.

Review collected in partnership with DoubleTree by Hilton

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DoubleTreeLHRAirport, Director of Operations at DoubleTree by Hilton London Heathrow, responded to this review

Dear Annapaulao749 It is always nice to receive such positive feedback. Look forward to your next visit. Thank you Kind Regards Anupreet Jeetun More 

Fort Knox, Kentucky
Contributor
18 reviews 18 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 20, 2014

We stayed at this property the night before our flight back to US. Our newly married Son and his wife joined us so we could continue to visit. When we arrived, we were tired from the drive in. Keith at the front desk was "welcoming" and very professional. He offered us the signature warm Doubletree chocolate chip cookie which was... More 

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DoubleTreeLHRAirport, Director of Operations at DoubleTree by Hilton London Heathrow, responded to this review

Dear Azariah56 It is always nice to receive such positive feedback. I am glad that you enjoyed your stay and look forward to your next visit. Thank you Kind regards Anupreet Jeetun More 

Top Contributor
50 reviews 50 reviews
22 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed August 18, 2014

We stayed for one night as part of an organised coach trip. On arrival we were greeted by a very friendly lady at the check in desk. However she was dealing with the coach party at a corner of the desk next to the hatch to get in and out from behind it. I was travellig with my best friend... More 

Was this review helpful? Yes 1
DoubleTreeLHRAirport, Director of Operations at DoubleTree by Hilton London Heathrow, responded to this review

Dear Sonia O Thank you for taking the time to share your feedback. Whilst this is certainly not the level of service we aim to deliver, please accept my apologies for any inconveniences caused. I am glad that you liked the rooms and the brakfast options. Please do contact me directly when you next plan to stay with us. Kind... More 

Wolverhampton, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 18, 2014

We stayed here as a couple the night before being in the audience of the F1 show in Isleworth. The loaction was perfect for us. Car parking was no problem at all and cost £11 for guests. We arrived early and we were allowed to check-in when we arrived. We were given complimentary cookies upon check-in. We had a ground... More 

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DoubleTreeLHRAirport, Director of Operations at DoubleTree by Hilton London Heathrow, responded to this review

Dear Joseph251101 I am glad that you enjoyed your stay and look forward to your next visit. Thank you Kind Regards Anupreet Jeetun More 

Worcester, UK
Top Contributor
60 reviews 60 reviews
31 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed August 18, 2014

Enjoyed 3 nights here on business. Really quiet, especially when you walk across the carpark and see how close the aircraft actually are. Only ate here once (room service), which was pretty good. All in all, if you need somewhere near Heathrow, this is a better than average option at a good price.

Was this review helpful? Yes
DoubleTreeLHRAirport, Director of Operations at DoubleTree by Hilton London Heathrow, responded to this review

Dear KenrWorcester_UK I am glad that you enjoyed your stay and look forward to your next visit. Thank you Kind Regards Anupreet Jeetun More 

Norwich, United Kingdom
Contributor
16 reviews 16 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 17, 2014

We were staying here for a flight the next day from Heathrow. We found the hotel clean and the staff friendly. Loved the cookies. Plenty of space to park the car. Had an evening meal in the restaurant which was a great start to the holiday but didn't have breakfast the following morning. A short distance to terminal 3 so... More 

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DoubleTreeLHRAirport, Director of Operations at DoubleTree by Hilton London Heathrow, responded to this review

Dear Sue V I am glad that you enjoyed your stay and look forward to your next visit. Thank you Kind Regards Anupreet Jeetun More 

Los Angeles, California
1 review
3 of 5 stars Reviewed August 17, 2014

Close to Heathrow. Hoppa bus stops directly at the hotel. Not many restaurants in the area and the hotel food service is expensive with less than desirable selection of food (for the American palate). Room was clean, cozy, functional. HATE the 4 hour A/C time limit - it's good for the energy savings, but we needed to get up in... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DoubleTreeLHRAirport, Director of Operations at DoubleTree by Hilton London Heathrow, responded to this review

Dear Kathleenc846 I am glad that you enjoyed your stay. We have been listening to our guests and currently reviewing the possibility of increasing timer on the air conditioning. Take advantage of our 'Early Bird' and benefit from a 10% discount on food and beverage at 745 Bar from 4pm to 7pm. (T&C applies). Look forward to your next visit.... More 

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