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DoubleTree by Hilton London Heathrow

Certificate of Excellence
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745 Bath Road, Cranford TW5 9QE, England
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DoubleTree by Hilton London Heathrow
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Ranked #1 of 1 Hotels in Cranford
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
DavidWillrich UK
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1,187 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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UK
Senior Contributor
36 reviews 36 reviews
20 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The location of this hotel is not the best of the airport hotels, particularly if you are having to use the Hotel Hoppa from T5. However, you can’t say that for the hotel, the staff are pleasant and efficient. I have been using this hotel since it opened as a Doubletree after its extensive refurbishment from its previous life. The... More 

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DoubleTreeLHRAirport, Director of Operations at DoubleTree by Hilton London Heathrow, responded to this review

Dear DavidWillrich It is always nice to receive such positive feedback. Thank you for your loyalty. Kind Regards Anupreet Jeetun More 

Green Bay, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Was very pleased with every aspect of this hotel. Nice room, quiet, modern, immaculate. The restaurant food was beautifully presented. Everything from the breakfast buffet, which had every choice imaginable, and the dinner I had, were fresh and delicious. I will be staying at this same hotel every time I fly through Heathrow from now on. Very comfortable and nice... More 

Review collected in partnership with DoubleTree by Hilton

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DoubleTreeLHRAirport, Director of Operations at DoubleTree by Hilton London Heathrow, responded to this review

Dear Elinor C It is always nice to receive such positive feedback. I am glad that you enjoyed your stay and look forward to your next visit. Many thanks Kind Regards Anupreet Jeetun More 

Arona, Italy
Senior Contributor
40 reviews 40 reviews
24 hotel reviews
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Airport hotels are seldom appealing and interesting. But worse than this, it is hard to sleep well before or after a flight. The DT by Hilton LHR was a welcome exception. The room was a good size, fresh white bedlinens, a convenient desk to do some work, large LCD TV, robust wifi, reasonably priced room service. I can't say this... More 

Was this review helpful? Yes 2
DoubleTreeLHRAirport, Director of Operations at DoubleTree by Hilton London Heathrow, responded to this review

Dear Ste I am glad that you enjoyed your stay and look forward to your next visit. Many thanks Kind Regards Anupreet Jeetun More 

Truro, United Kingdom
1 review
4 of 5 stars Reviewed 5 days ago NEW

Stayed here one night before flying from Heathrow, room was just as described very quiet and reception were very helpful! Didn't use the restaurant or bar but plenty of places near by, warm cookie at check in was ok

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DoubleTreeLHRAirport, Director of Operations at DoubleTree by Hilton London Heathrow, responded to this review

Dear Emma C I am glad that you enjoyed your stay and look forward to your next visit. Thank you Kind Regards Anupreet Jeetun More 

Oswestry, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

Hotel was fine once we got there - Hoppa bus only runs from Heathrow about every 45 mins, so if you're unlucky you can be waiting in the cold for quite a while! A reasonable night's sleep apart from the drunks in the corridor at 2am. Breakfast was excellent!

Review collected in partnership with DoubleTree by Hilton

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DoubleTreeLHRAirport, Director of Operations at DoubleTree by Hilton London Heathrow, responded to this review

Dear Andrew Y I am glad that you enjoyed your stay and look forward to your next visit. Many thanks Kind regards Anupreet Jeetun More 

Stockton-on-Tees, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

The Good bits. The hotel and room was nice and clean. Facilities good. Location was the main reason for staying. Part way between Heathrow & Twickenham. The Bad Staff's attitudes were atrocious. Took twenty minutes to check in. Girl on front more worried about printer than my disabled partner. Had to struggle with bags up to room. Given no help.... More 

Review collected in partnership with DoubleTree by Hilton

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DoubleTreeLHRAirport, Director of Operations at DoubleTree by Hilton London Heathrow, responded to this review

Dear Paul W I am sorry to note that your stay was far from satisfactory on this occasion and assure you of my disappointment especially that this not reflective of our usual standards. May I request you to contact me directly so that I am able to look into the concerns you have raised and hopefully make it right for... More 

Lincolnshire
Contributor
15 reviews 15 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We booked this as we had a party to go to in Cranford and this was at the right part of the Bath Road at the right price. We were very impressed with the staff and attitude at check-in, the room was comfortable, as was the bed and the shower had decent pressure. The breakfast was great, with a constant... More 

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DoubleTreeLHRAirport, Director of Operations at DoubleTree by Hilton London Heathrow, responded to this review

Dear Fetchminardi We are glad that standards and location met your expectations and look forward to your next visit. Many thanks Kind regards Anupreet Jeetun More 

Fabriano, Italy
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed 1 week ago

Having a very early flight from Heathrow I decided to stay at this hotel, since it had positive reviews. I honestly do not know why it has positive reviews. Travelling around, I have had several kinds of accommodation, including very odd ones. I went to hostels, dubious B&Bs, 1-star hotels...I never ever experienced anything this disgusting. As soon as I... More 

Was this review helpful? Yes 1
DoubleTreeLHRAirport, Director of Operations at DoubleTree by Hilton London Heathrow, responded to this review

Dear VeronicaC19 I am sorry to note that your stay was far from satisfactory on this occasion and assure you of my disappointment especially that this is not reflective of our usual standards. May I request you to contact me directly so that I am able to look into the concerns you have raised and hopefully make it right for... More 

Bonn, Germany
Contributor
12 reviews 12 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I always stay in this hotel during my business trips due to its near location to our HQ. Area is ok but for longer stay there is quite a lack of restaurants in the area as well as the entertainment in the hotel. But for airport/business hotel is definitely sufficient and you can always take a train and go to... More 

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DoubleTreeLHRAirport, Director of Operations at DoubleTree by Hilton London Heathrow, responded to this review

Dear MilosMlady Thank you for your loyalty. We are glad to advise we are able to provide a mini portable fridge upon request if required. Being one of the few hotels at Heathrow that provide free wifi to our guests, we are pleased to advise that we are currently working towards improving the internet speed. Kind Regards Anupreet Jeetun More 

1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

My Husband and I both stayed at the DoubleTree Hilton for one night on the 11th March 2015 and could honestly say it was a complete let down. Firstly We had put in an early check-in request as we were travelling up from Kent and the hotel operator on the day had told us they would start the cleaning ASAP... More 

Was this review helpful? Yes
DoubleTreeLHRAirport, Director of Operations at DoubleTree by Hilton London Heathrow, responded to this review

Dear KR9077 I am sorry to note that your stay was far from satisfactory on this occasion. May I request you to contact me directly so that I am able to look into the concerns you have raised and hopefully make it right for you. Kind Regards Anupreet Jeetun More 

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