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DoubleTree by Hilton London Heathrow

4.0 of 5
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745 Bath Road, Cranford TW5 9QE, England
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DoubleTree by Hilton London Heathrow
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Ranked #1 of 1 Hotels in Cranford
A recent review
4 of 5 stars reviewed yesterday
MemTrav Memphis, TN
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1,295 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Memphis, TN
Level Contributor
75 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed yesterday NEW

I'd say overall I enjoyed my one night stay here. Was on a layover en route back to the US. My one complaint was my "upgraded" Honors room was located next to a 24 hour bus stop and the buses vibrated the room. I called the front desk and suggested they not use this room as an "upgrade" despite the... More 

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Bridgend south Wales U.K
Level Contributor
61 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed here for one night Bed & breakfast. We didn't have the breakfast, as we left the hotel at 4 am, as we had to be at the airport by 5am. The room was nice so was the bathroom. Only tiny problem was the T.V remote was missing .Perhaps a guest accidently packed it away with them. I did... More 

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Lagos, Nigeria
Level Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I needed a place near Heathrow and this hotel was just perfect. Clean and has all the basics. The restaurant has a good selection of dishes. The receptionists were good. I will likely stay here again in the future.

Was this review helpful? Yes 1
Bournemouth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Arrived at the hotel on business to be told my parking was all prepaid and that i could leave and come back whenever i want. When arriving back in the evening i found that all the spaces were taken even though i was told it will be perfectly fine when i return that evening. I was parked at the barrier... More 

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Shanghai, China
Level Contributor
85 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 1 week ago

This is well managed and value hotel. The rooms are good sized and beds are very comfortable. The bath room are very clean. Front desk staffs are very well trained and willing to help you in everyway. One of my luggage was missing from Vienna, but the front desk staff called half dozen times to insure that I would be... More 

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DoubleTreeLHRAirport, Guest Relations Manager at DoubleTree by Hilton London Heathrow, responded to this review

Dear JohnT641, We are absolutely elated that we have met all of your expectations. We are looking forward to welcoming you back in the future. Sincerely, Abdigani Hirey More 

Philadelphia, Pennsylvania
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Just wanted to write about my check-in experience. The young lady who checked me in last week was very helpful and was willing to assist with transportation to the airport and my flight check-in. She must of realized that I had a very long day. Just wanted to give a "thank you", unfortunately I do not remember her name.

Review collected in partnership with DoubleTree by Hilton

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DoubleTreeLHRAirport, Guest Relations Manager at DoubleTree by Hilton London Heathrow, responded to this review

Dear Ed N, Thank you for your feedback. It gives us great joy to note that you had a fantastic check-in. We are looking forward to welcoming you back in the future. Sincerely, Abdigani Hirey More 

London, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

the hotel, itself, was pretty good - definitely the best DoubleTree we've been to. The cookie on arrival was a nice touch. The room was big, bed comfy, and not noisy. The restaurant, however, was shocking. Because the hotel is in the middle of nowhere, most people staying will probably go to the hotel restaurant. We were initially told we... More 

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DoubleTreeLHRAirport, Guest Relations Manager at DoubleTree by Hilton London Heathrow, responded to this review

Dear Rachel P, We are glad you enjoyed the DoubleTree cookie and you had a good stay. I sincerely, apologise for all of the inconvenience caused in the restaurant. I thank you for all of your valuable feedback. Sincerely, Abdigani Hirey More 

Atlanta, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Lesson learned do not stay near the airport especially at the Doubletree. The website does not tell you the bus service does not run past 10 pm. Taxis want cash only and it cost us more than 15GBP. The hotel hallway smelled like sour milk. The room was 25 degrees all night long and the window did not open. Complained... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
DoubleTreeLHRAirport, Guest Relations Manager at DoubleTree by Hilton London Heathrow, responded to this review

Dear Brian B, I sincerely apologise for all the short-comings and am extremely disappointed with the poor service that you have received during your stay and for all of the inconveniences that you have had to face. Thank you ones again for your valued feedback. Sincerely, Abdigani Hirey More 

Manchester, United Kingdom
Level Contributor
53 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for one night over the weekend as we had travelled down to London for the cancelled Foo Fighters gig at Wembley. The hotel is a fair bit from central London and all of the touristy things to do so bare that in mind if that is your reason for visiting. It takes around 30 minutes on the tube... More 

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DoubleTreeLHRAirport, Director of Operations at DoubleTree by Hilton London Heathrow, responded to this review

Dear MattBourne92 I am glad that you enjoyed your stay and look forward to your next visit. Kind Regards Anupreet Jeetun More 

Palmdale, California
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Convenient to Heathrow and car rentals. Had a one night stay following a trans atlantic flight. comfortable beds and linens, decent shower with lots of hot water. Can't comment on much else as I didn't leave the room. Thought it was pretty good for £99 a night so close to the airport.

Was this review helpful? Yes
DoubleTreeLHRAirport, Guest Relations Manager at DoubleTree by Hilton London Heathrow, responded to this review

Dear Mark R, It gives us great joy to note that you had a comfortable stay. Sincerely, Abdigani Hirey More 

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