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Grand Mercure Mount Lofty House


74 Mount Lofty Summit Rd, Crafers 5152, Australia
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Reviews you can trust

61% Recommend
3.0 of 5 stars 13 reviews
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By trip type
All (13)
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[ Date ] [ Rating ]
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1 of 5 stars
need2holiday   1 contribution
South Aust
Aug 15, 2009 | Trip type: Couples
1
person found this review helpful

We booked in March 2009 and planned a night in the Adelaide Hills for August. WHAT A DISAPPOINTMENT!! We arrived at Mount Lofty House only to be told that our room was double booked to a wedding party. They claim that they tried to contact us for the previous 48hrs by phone. They had our email address but stated they... more

Management response from
Mat Downs, Owner's Representative

Dear need2holiday, Thank you for your review. I am very disppointed to read that your reservation was not handled well and that you were double booked fot the planned night of your stay with us. I would very much like to speak with you to make amends and arrange another opportunity for you to stay with us here at Mount...

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3 of 5 stars
msgoldenhaIR   11 contributions
Sydney
May 31, 2009 | Trip type: Couples
1
person found this review helpful

It is a lovely grand style house when you drive up but the outside does not replicate itself to the same level on the inside. The rooms are ok...not bad not great. Our room had a balcony but it was beside a wall that was part of the pool area. You needed the light on whilst in the room. The... more

Management response from
Mat Downs, Owner's Representative

Dear msgoldenhaIR, Thank you for your review. Mount Lofty House is indeed a lovely, grand style house, and as the new owners of this property we are very excited with the improvements and upgrades we have already completed, as well as our future plans for this beautiful Hotel. You were correct about the beds. Over the past two months we...

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3 of 5 stars
Macau038   16 contributions
China
Jan 10, 2009 | Trip type: Family
4
people found this review helpful

I had read a number of articles about this hotel before travelling and thought that some of the negative comments may possibly be unjustified. Having stayed at the hotel for 6 nights over Christmas, a lot of those comments are warranted and a number improvements are needed to bring the hotel standards up to the surroundings. The location is superb.... more

Management response from
Mat Downs, Owner's Representative

Dear Macau038, Thank you for your review. Wow, what a disaster! As the new owners of Mount Lofty House I am pleased to be able to inform you that since purchasing this beautiful property approximately two months ago we have made tremendous improvements in our levels of service, standards, and have spent a great deal of time and energy ensuring...

Disappointed
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3 of 5 stars
DAISYSydney_Nsw   4 contributions
SYDNEY, NSW
Nov 3, 2008 | Trip type: Couples
2
people found this review helpful

The room that we were given was wedged up against the wall of the swimming pool with no view and which allowed very little light in unless the lights in the room were turned on. I returned to the reception desk to try to change rooms as we were staying for three days but the staff, who were fairly disinterested... more

Management response from
Mat Downs, Owner's Representative

Dear DAISYSydney_Nsw, Thank you for your review. I guess it helps explain why we purchased this property recently. I do hope you review the responses above and are pleased to see we are the new owners of this property. We are making an enormous amount of changes and improvements. I do hope you have an opportunity to revisit us and...

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4 of 5 stars
macjellicoe   12 contributions
Perth, Scotland
Mar 30, 2008 | Trip type: Family
1
person found this review helpful

Had a very pleasant one - night stay at this hotel. It is probably a 30 minute drive from Adelaide city centre. The hotel is set in beautiful surroundings, with great views of the countryside. In the evening it was just as memorable, sitting outside under the night-time sky with the stars appearing wonderfully clear and bright, because you are... more

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5 of 5 stars
bettoneyvere   14 contributions
ACT, Australia
Dec 19, 2007 | Trip type: Couples
1
person found this review helpful

We gave ourselves a couple of indulgent days at Mt Lofty House. This really is a lovely place. The rooms are large and each has a balcony or terrace of some kind, and the gardens are lovely to wander around. The staff was very helpful. The bathrooms were great (fantastic showers, super bath to relax in and the best fluffy... more

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1 of 5 stars
GGOT   9 contributions
New York, NY
Dec 3, 2007
2
people found this review helpful

We stayed one night at Mount Lofty House in a Mountain Spa room which was furnished with old, tired furniture, a saggy bed and had a very strong and foul musty smell. We complained about the smell but were told that all the rooms smelled the same! The property really needs refurbishing -- rugs, furniture and walls are all very... more

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2 of 5 stars
CoopersZurich   1 contribution
Zurich
Nov 25, 2007 | Trip type: Couples
4
people found this review helpful

Had our wedding ceremony and reception at the hotel and all confirmed guests rooms were cancelled the day before although they were booked a year in advance. Staff and management handled the rearrangements unprofesionally. To date no adequate explanation or apology have been received for the cancellations. Guests holiday retreats were ruined by the last minute cancellations. Alternative hotel provided... more

Beautiful
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5 of 5 stars
Margo57   12 contributions
QLD
Oct 18, 2007 | Trip type: Couples
3
people found this review helpful

I was lucky enough to get a great deal from a Sunrise Deal. I had booked 2 rooms, 1 for my husband and myself and 1 for my daughter. The rooms were spacious and comfortable. Plenty of natural light and doors leading onto balconies. My daughters room was different but just as lovely, maybe not as big. We had dinner... more

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5 of 5 stars
TheImproperBostonian   80 contributions
Stow, Massachusetts
Sep 5, 2007 | Trip type: Couples
2
people found this review helpful

My husband and I stayed at the Mount Lofty House for 3 nights in mid-March. Mount Lofty was our favorite hotel of our month-long trip and we're already planning our next trip back (and hope to stay longer this time!) Here's what we liked: * Location: beautiful scenery of Adelaide Hills yet very close to downtown Adelaide (15 min drive);... more

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Grand Mercure Mount Lofty House Also Known As

  • Grand Mercure Mount Lofty Hotel
Address: 74 Mount Lofty Summit Rd, Crafers 5152, Australia