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Innkeeper's Lodge Tunbridge Wells, Southborough

The Hand & Sceptre | London Road, Tunbridge Wells, Southborough TN4 0QB , England
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Innkeeper's Lodge Tunbridge Wells, Southborough
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A recent review
3 of 5 stars reviewed 2 weeks ago
Robin P South Devon, United Kingdom
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85 reviews from our community

Traveler rating
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    23
    6
    4
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33
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14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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South Devon, United Kingdom
1 review
3 of 5 stars Reviewed 2 weeks ago

Right by the check-in point there was a large sign encouraging customers to put their comments about their stay on TripAdvisor. I do wonder, however, whether anybody from the Mitchells and Butlers organisation ever reads them as we experienced identical issues that were identified by previous customers around two months ago. After all 27% of TripAdvisor’s reviews rated the hotel... More 

Was this review helpful? Yes
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Tunbridge Wells, Southborough, responded to this review

We are very sorry to hear that the visit you made to The Hand & Sceptre, Tunbridge Wells was not as perfect as you would have liked. We want all our guests to be satisfied so we always welcome your feedback and we have replied to you personally about your review. More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 24, 2015

I would just like to say a warm and genuine thank you to Glen, Paul and the rest of their team for a wonderful stay. Over the week I spent their on a work trip near by, nothing was too much trouble. The hospitality I received was not only first class but with touches of personality added in. Thanks to... More 

Was this review helpful? Yes
Glenn W, Manager at Innkeeper's Lodge Tunbridge Wells, Southborough, responded to this review

Thank you for your recent comments. we do like to look after our guests as if we were a home from home, so it is always nice to hear that we are achieving this. looking forward to seeing you again on your next visit. More 

Turunc, Turkey
Contributor
13 reviews 13 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed January 22, 2015

I was really looking forward to my stay here. I had a visit of 3 days to a good friend who lives nearby but could not accommodate me at her home and chose the Hand and Sceptre because of its closeness to her. Several years ago I had also been here for a meal and enjoyed it enormously. It was... More 

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Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Tunbridge Wells, Southborough, responded to this review

Thank you for taking the time to review your visit to The Hand & Sceptre, Innkeeper's Lodge Tunbridge Wells, Southborough on our Trip Advisor page. We were disappointed to read that you were not satisfied, and we have replied to you personally about this. More 

Peterborough UK
Senior Contributor
47 reviews 47 reviews
35 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed January 17, 2015 via mobile

stayed here a couple of times, for work reasons. First time room was very small, but second time a much larger room. Perfectly adequate, well equipped re tea-making, hairdryer, toiletries. A stylish pub with a gastro pub type menu. Have to say both times, I felt the bar/restaurant area could have been warmer, just a little too cool to relax.... More 

Was this review helpful? Yes 1
Glenn W, Manager at Innkeeper's Lodge Tunbridge Wells, Southborough, responded to this review

Thank you for your recent feedback, at this current moment we are looking at ways to improve our breakfast service. we hope you will trust us again in the near future to correct these issues. More 

Midhurst, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 2, 2015

We stayed on New Years eve we had a very warm welcome. The room was very clean and well fitted. Very nice good sized bar and restaurant although we did not eat dinner there they have a good menu and the food looked very appetising. The continental breakfast is good

Was this review helpful? Yes 1
Glenn W, Manager at Innkeeper's Lodge Tunbridge Wells, Southborough, responded to this review

Thank you for your feedback. it is always pleasing to hear that you enjoyed your stay. we look forward to seeing you again in the near future. More 

Margate, United Kingdom
2 reviews
5 of 5 stars Reviewed December 22, 2014

We had a great night in this hotel. The room was spotless and lovely and warm. There was no road noise and it was one of the quietest budget hotels we have stayed in. The continental breakfast was far better than expected. It even included toast and marmite which is ny son's favourite - many places we have stayed I... More 

Was this review helpful? Yes
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Tunbridge Wells, Southborough, responded to this review

Thank you for taking the time to review your visit to The Hand & Sceptre, Innkeeper's Lodge Tunbridge Wells, Southborough and we were delighted to read that you enjoyed your time with us. On behalf of all the team we look forward to welcoming you back in the near future and we have replied to you personally asking for a... More 

Tenterden, United Kingdom
Top Contributor
97 reviews 97 reviews
41 hotel reviews
73 helpful votes 73 helpful votes
2 of 5 stars Reviewed December 22, 2014

I stayed here in December 2014, as i was attending a Xmas meal with friends. Let me clarify firstly that this review is in two sections. The Hotel and the restaurant. The restaurant - the service was fine and the food was okay. Not amazing, just okay. The bar staff however were extremely slow to serve. a 10 minute wait... More 

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Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Tunbridge Wells, Southborough, responded to this review

We are sorry that your recent visit to The Hand & Sceptre, Innkeeper's Lodge Tunbridge Wells, Southborough was not to your satisfaction. We appreciate your feedback which will help us to improve our service, and we have replied to you personally about your review. More 

1 review
2 of 5 stars Reviewed December 20, 2014

Reception staff friendly and helpful. We stayed for one night which was enough. Our room was a very small double room which was on the located on the front of the building resulting in very loud traffic noise all night, windows did not shut properly. The toilet was blocked when we arrived with feaces in the toilet from a previous... More 

Was this review helpful? Yes
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Tunbridge Wells, Southborough, responded to this review

We are very sorry to hear that the visit you made to The Hand & Sceptre, Innkeeper's Lodge Tunbridge Well's was not as perfect as you would have liked. We want all our guests to be satisfied so we always welcome your feedback and we have replied to you personally about your review. More 

Birmingham, United Kingdom
Top Contributor
118 reviews 118 reviews
42 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed October 31, 2014

Just stayed three nights here and found the staff, bedrooms and food fantastic value for money. Convenient for Tunbridge Wells centre, Bodium Castle, Hever Castle and most of the surrounding attractions. Plenty of car parking (free). Couple this with the pub and restaurant below, and you have the ingredients for a good mini break! Staff were all pleasant and friendly,... More 

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Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Tunbridge Wells, Southborough, responded to this review

Thank you for posting your kind review about your visit to The Hand & Sceptre,Innkeeper's Lodge Tunbridge Wells, Southbporough on Trip Advisor. It is our aim to give every customer the very best service and experience possible. More 

Watford, United Kingdom
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed October 7, 2014

We stayed here for two nights as a family of 4 with two young children as we were attending a wedding at Salomons Estate. The room was very comfortable and clean, and the continental breakfast in the morning was lovely with something for everyone. Breakfast was busy as there only seemed to be one person available to do everything, but... More 

Was this review helpful? Yes
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Tunbridge Wells, Southborough, responded to this review

We are so pleased to hear that you found The Hand & Sceptre, Innkeeper's Lodge Tunbridge Wells, Southborough a good place to stay, and we really appreciate you leaving positive feedback on Trip Advisor. We have replied to you personally as it is our aim to give every customer the very best experience possible. More 

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