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Hotel Puku Vai

Certificate of Excellence
Hotu Matua s/n, Hanga Roa, Easter Island 2770000, Chile
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Hotel Puku Vai
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145 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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Pfaffenhofen an der Ilm, Germany
Level Contributor
6 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

There is a great deal to see on Rapa Nui, and Puku Vai affords plenty of comfort after a tiring tour. The hotel has a lovely garden and pool. The manager is very friendly and informative. The hotel is surprisingly quiet despite being next to Mataveri Airport.

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Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Not a luxury hotel, but clean and quite comfortable overall. A bit pricey but that's the standard in Easter Island as it lacks resources and it's far from civilization. WiFi is fairly reasonable for emails, instant messages and voice chat. Good news: it works inside the rooms too. Kudos for Jarkko and the staff, always friendly and helpful!

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Jarkko S, Manager at Hotel Puku Vai, responded to this review

Thank you for your review, Adriano! Hotel PUKU VAI stands out by providing level of quality and services previously unseen in mid-range price category in Easter Island. While we do not aim to provide luxury, Hotel PUKU VAI provides amenities and services even high-end properties of the island are unable to deliver. Hotel PUKU VAI is a high-quality property with... More 

Walmer, United Kingdom
Level Contributor
217 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Just had a great stay at this hotel. We were well looked after by Jarrko, Pico and Esteven, they give very good advice re places to eat and will phone for a taxi whenever you need one. The included tours were a great way to see the island and what it offered in a very short space of time, so... More 

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Jarkko S, Manager at Hotel Puku Vai, responded to this review

Thank you for staying with Hotel PUKU VAI and traveling with KIA KOE TOUR! We take great pride in choosing the very best service providers of the island. Guided Tours, Private Tours, rental companies, Traditional Dance Shows and Restaurants we recommend based on our own criteria but also comments from our guests. That way you always get up-to-date information. Due... More 

Midhurst, United Kingdom
Level Contributor
88 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed June 22, 2015

When we booked our trip to South America, this was the only hotel recommended by the travel agent that was awarded only three stars. Goodness knows why - it was far better than other hotels nominally rated as five stars. It reminded us very much of guest houses in South Africa, both in facilities and service, Jarkko, the manager, was... More 

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Jarkko S, Manager at Hotel Puku Vai, responded to this review

We appreciate your time and effort to write a review about Hotel PUKU VAI, Easter Island! Please, note that we have chosen to classify ourselves as a three star property. We consider it better to exceed all expectations (or, as you wrote, beat five star properties) than compete with star rating that varies depending the country and, mostly, creates images... More 

Rio de Janeiro
Level Contributor
51 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed June 15, 2015

We had chosen Puku Vai because it is one of the few hotels that have Air Conditioning in the island but we never used it because the weather was really cold. Even tough we were really happy with our choice. The hotel is a few blocks away from the airport and close to the center (it was the first time... More 

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Jarkko S, Manager at Hotel Puku Vai, responded to this review

Thank you for choosing Hotel PUKU VAI as your Honeymoon Hotel and touring with KIA KOE TOUR! Hotel PUKU VAI did open October 2010 and, thus, is one of the newest properties in Easter Island. All rooms of Hotel PUKU VAI include Air Conditioning, Free Wi-Fi internet, Private Bathroom with a Bath Tube, TV, Minibar, Phone and a Safe Box.... More 

California City, California
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 18, 2015

Puku Vai is an excellent hotel located right across from the airport and 10 minute-walk into town. You can't beat the location. The staff was friendly and extremely helpful with all our requests. We had to change one of our tour dates, and the manager Jarkko took care of everything for us. The rooms were clean, with good air conditioning.... More 

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Jarkko S, Manager at Hotel Puku Vai, responded to this review

Thank you for choosing Hotel PUKU VAI and KIA KOE TOUR as your Easter Island travel specialists! We enjoyed reading your practical review and believe it will prove to be useful for our future guests. Our location is real quiet (typical countryside noises including mostly dogs and chicken, no traffic noises nor passing party-goers). This might not be obvious when... More 

Buenos Aires, Argentina
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 16, 2015

My visit to Easter Island was only enhanced by my stay at Puku Vai. The staff and ownership are top notch and focused on customer service. They were helpful and quick to reply to emails when making reservations. During my visit, they were friendly - always smiling and willing to help. Rooms were clean, quiet and suprisingly big. Breakfast was... More 

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Jarkko S, Manager at Hotel Puku Vai, responded to this review

Thank you for your great review, Ross! All rooms of Hotel PUKU VAI are classified as superior level, each 25 m2 including a private bathroom. Our rooms include A/C, Free Wi-Fi internet, TV, Minibar, Safe-box and a direct access to the garden with an outdoors swimming pool, just to mention the essentials. Free Wi-Fi internet of Hotel PUKU VAI is... More 

Melbourne, Australia
Level Contributor
133 reviews
127 hotel reviews
common_n_hotel_reviews_1bd8 319 helpful votes
5 of 5 stars Reviewed April 30, 2015

We stayed in room 8 (a triple room) for 4 nights. The room was spacious and looked out on to the pool area. The room's entrance was practically straight across from the reception and breakfast area (which lead to a bit of noise with people coming and going in the mornings and evenings) but it wasn't really an issue for... More 

Was this review helpful? Yes 2
Jarkko S, Manager at Hotel Puku Vai, responded to this review

Thank you for staying with Hotel PUKU VAI and travelling with KIA KOE TOUR! We're happy you appreciated our services and recommendations. Since we're located in Easter Island that makes us true travel specialists – our recommendations are always up-to-date. Thus, we encourage our guests to use our expertise. Our service providers and recommendations – tours, restaurants, dance shows and... More 

London, United Kingdom
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed April 11, 2015

I have just read the previous reviews and am somewhat bemused. As a so called 'Senior Reviewer' for Trip Advisor, I would myself like to present a more in depth and, I think, honest review of this hotel which hopefully will be of use to fellow travellers in the future. Firstly, the location - opposite the airport - which is... More 

Was this review helpful? Yes 5
Jarkko S, Manager at Hotel Puku Vai, responded to this review

We're sorry about your camera and, to some extent, understand your rage due to it. Since you lost your camera outside of the hotel, there are only limited options anyone can do for you. If you consider your camera stolen, you simply need to sort it out with local authorities. If I seemed to be a bit confused that's only... More 

Alameda, California
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 11, 2015

Stayed here for 5 nights on my first vacation solo. All the 5 star reviews are valid and I confirm that from first hand experience. Nice comfortable rooms, great staff, extremely clean, everything worked, great breakfast, and more. I was a bit discombobulated and Jarrko took care of everything, even finding the perfect way to keep me on track to... More 

Was this review helpful? Yes 5
Jarkko S, Manager at Hotel Puku Vai, responded to this review

Thank you for staying with Hotel Puku Vai and travelling with Kia Koe Tour! We take good care of our guests. Especially, when you book your hotel with a tour program by Kia Koe Tour in advance we take care of you from airport to airport. That way it is almost impossible for you to miss your flight, even you... More 

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