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BEST WESTERN St Etienne Aeroport

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2 Boulevard Pierre Desgranges, 42160 Andrezieux-Boutheon, France
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BEST WESTERN St Etienne Aeroport
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BEST WESTERN St Etienne Aeroport
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85 reviews from our community

Traveler rating
    20
    43
    17
    5
    0
See reviews for
25
16
7
35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
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    (85)
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    (15)
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    (28)
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    (19)
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Dusseldorf, Germany
Top Contributor
116 reviews 116 reviews
69 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 3 weeks ago

In comparison to the surroundings, it is the best hotel. Even better than the Mercure in St Etienne. However, compared to regular standards, this hotel is getting old, in the design and the furniture. However, it is clean, wifi is stable and fast enough. Just avoid eating at the restaurant if you are a group of more than 6 persons.... More 

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ALEXANDRA B, Directeur général at BEST WESTERN St Etienne Aeroport, responded to this review

Thank you for your comment, we are happy to notice that cleanliness and welcome were as you expected. Concerning your remark on the slowness of the staff of restaurant, we are very sorry and we do apologize for this inconvenience but it remains an exception. Your satisfaction is really important for us. More 

Top Contributor
69 reviews 69 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 10, 2015

As airport hotels go this one has several advantages. To start with it is not on an airport and the airport referred to doesn't seem to have any flights. All of which should make for a quiet night. Unfortunately they negate these advantages by having an unstoppable forced ventilation system next to the bed. For those of us unused to... More 

Was this review helpful? Yes 1
ALEXANDRA B, Directeur général at BEST WESTERN St Etienne Aeroport, responded to this review

We do apologize and we are very sorry about the inconvenience engendered by the unstoppable forced ventilation which makes noise. We gave the instruction to the technical staff which will do what's necessary to improve the system. In the future we will try not to disappoint you anymore and we hope to welcome you again in our establishment. More 

Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 7, 2014

Me & my mom come oftenly to the hotel as its on of the best in the area and we liked everything food room service and they took good care of us as a regulars with such vip service. As a best western property that we strongly recommend that you should be Muslim Friendly putting signs with Halal food and... More 

Was this review helpful? Yes 1
ALEXANDRA B, Directeur général at BEST WESTERN St Etienne Aeroport, responded to this review

Dear Customer, Thank you for your message. It's very important for us to know the opinion of our customers. In the pleasure to receive you again. Best regards, More 

Verona, Italy
2 reviews
2 of 5 stars Reviewed March 12, 2014

Expensive for the quality it is offering... to comunicate on english is very hard, and persons on the reception are very slow. They asked if they can have my bank card (where I have a lot o money) as an waranty that I will pay... of course I sad NO!

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ALEXANDRA B, Directeur général at BEST WESTERN St Etienne Aeroport, responded to this review
Google Translation

Signore, Vi ringrazziamo per il vostro messaggio. E importante per noi di avere il vostro parere per potere migliorare. Distinti... More 

France/ Switzerland
Top Contributor
57 reviews 57 reviews
19 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed October 14, 2013

Stayed there last week for a business meeting. It was my 2nd stay in this hotel and I have to say that it has everything needed for a good business stay. The rate was good value (negotiated rate by my company) with breakfast included and the breakfast selection is really good. The room was clean and with a sofa as... More 

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Senior Contributor
38 reviews 38 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed September 19, 2013

I have stayed here many times over the past nine years, it has changed chains during that time but little else. If archeologist ever want to know what a hotel in the nineteen eighties was like then they need look no further! The rooms have a quaint retro feel to them, which is explained by their genuine antiquity. These comments... More 

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Eindhoven, The Netherlands
Top Contributor
117 reviews 117 reviews
45 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed June 24, 2013

This hotel is located on an industial estate next to the airport of St. Etienne. The interior is much nicer than you would think from looking just at the outside of the building. Rooms are basic good with a nice bathroom. The restaurant has a great menu, good kitchen and fine wines.

Was this review helpful? Yes 1
Antwerp
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 4, 2013

I have been visiting this hotel for manny years now and I can't find one single time When something was not good A very friendly staff will do there ultimate best to give you a relaxed feeling after a busy business day. The restaurant is very very good from the wide choice of food in the morning till lunches and... More 

Was this review helpful? Yes 1
Montreal, Canada
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 20, 2013

This hotel is located in a business environment. The rooms are comfortable. This hotel is starting to show is age. It will soon be time to refurbish the furniture. Breakfast and dinner were very good. It seems to cater mostly to business travelers, and I am not sure if they are other hotels of this type in the area. Staff... More 

Was this review helpful? Yes 1
Northampton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 5, 2012

This hotel is one of the few in the area. This has resulted in an expensive hotel with staff whose idea of customer service is varied to say the least. I've stayed here many times over recent months and in general have had comfortable stays. However, if your stuck here over a weekend then beware of varying restaurant closing times... More 

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François-Xavier R, Directeur général at BEST WESTERN St Etienne Aeroport, responded to this review

Dear Rob , Thank you for your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I... More 

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