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InterContinental Mar Menor Golf Resort & Spa

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Calle Ceiba, s/n | Mar Menor Golf Resort, 30700 Torre-Pacheco, Spain
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InterContinental Mar Menor Golf Resort & Spa
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Ranked #1 of 2 Hotels in Torre-Pacheco
A recent review
3 of 5 stars reviewed 1 week ago
Ramon_Knudsen Cartagena, Spain
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322 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cartagena, Spain
Top Contributor
62 reviews 62 reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 1 week ago

We went to the Hotel only for the Spa and it was a little bit disappointing. It was smaller than expected, with two saunas and only one hydromassage tube. It could be OK and pleasent, but 8 people in these facilities are too much. The warm indoor pool was delightful, though. If you are planning to stay in the hotel,... More 

Was this review helpful? Yes 2
intercontinentalmm, Guest Relations Manager at InterContinental Mar Menor Golf Resort & Spa, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay. We will share your feedback and we hope you choose to stay with us again and welcome the opportunity to serve you again. Sincerely, BadanD. Case Manager. More 

United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 21, 2015

My mum, dad and I stayed at a villa in Mar Menor. Occasionally, we would go to the hotel for lunch but not supper as there is a disco virtually every night. Our villa was quite close to the edge of the resort but you could faintly hear it from there. I think that that is the only problem. I... More 

Was this review helpful? Yes
intercontinentalmm, Guest Relations Manager at InterContinental Mar Menor Golf Resort & Spa, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, BadanD. Case Manager More 

london
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed February 18, 2015

This hotel has lovely rooms, a great pool and wonderful staff. The public areas and the bedrooms are elegantly furnished and the rooms are larger than average. The staff are very friendly, welcoming and courteous. The outdoor pool is large, the indoor pool is heated and the on-site restaurants are good too. We visited out of season (twice) so I... More 

Was this review helpful? Yes
intercontinentalmm, Guest Relations Manager at InterContinental Mar Menor Golf Resort & Spa, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, BadanD. Case Manager More 

Contributor
16 reviews 16 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 14, 2015

This is a very clean and well kept hotel. We stayed in a large suite and it was extremely comfortable. We could hear the noise above us which was a downside. The view was of the pool and the grounds are beautifully kept. The dining options are poor. Average food for typical tourist and I would recommend eating out. The... More 

Was this review helpful? Yes 1
intercontinentalmm, Guest Relations Manager at InterContinental Mar Menor Golf Resort & Spa, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, BadanD Case Manager More 

Ireland
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 12, 2015

Stayed here at a recent wedding and although the hotel looks beautiful the service is the worst I have ever experienced, The wedding reception dinner was extremely poor and the waitresses and waitors did not have a clue what they were supposed to be doing. Some people were waiting 40mins for their dinners while others at the same table who... More 

Was this review helpful? Yes 1
intercontinentalmm, Guest Relations Manager at InterContinental Mar Menor Golf Resort & Spa, responded to this review

Thank you for your candid review. We apologize that your stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, BadanD. Case... More 

Finland
Contributor
16 reviews 16 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 18, 2015

Very good quality-price ratio. The room was spacious and clean and the own jacuzzi in the bathroom little extra something. First we were little suspicious about the stone floors, but they were surprisingly warm to walk even barefoot. We also had a nice view to the pool and to the 18th green. Breakfast buffet was very good and as it... More 

Was this review helpful? Yes
intercontinentalmm, Guest Relations Manager at InterContinental Mar Menor Golf Resort & Spa, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, BadanD. Case Manager More 

Manchester, England, United Kingdom
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 9, 2014

Currently staying at this hotel once again and can only say that everything's been superb, from the reception staff to the housekeeping to the breakfast. Nothing is too much trouble for the staff and they go the extra mile with a smile on their faces. Happy Days !!!

Was this review helpful? Yes 2
intercontinentalmm, Director de Relaciones Públicas at InterContinental Mar Menor Golf Resort & Spa, responded to this review

Dear Mr. Simon S. We are contacting you regarding the comment you submitted at TripAdvisor with reference to your stay at InterContinental Mar Menor Golf Resort & Spa, thank you for your time and valuable comments. Once again, thank you for your comments and we look forward to welcome you back in the near future. Please do not hesitate to... More 

Murcia, Spain
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed November 19, 2014

Surely it must be time for the Directors of InterContinental to review the choice of "Management"??? at what was, when opened, FIVE STAR, which is the norm for any of the Franchised Hotels. Sadly, having lived close by to this Hotel since it's opening, (which I attended) is severely lacking in facilities, particularly a relaxing Bar following a meal, there... More 

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at InterContinental Mar Menor Golf Resort & Spa, responded to this review

Dear LesandJenny, Thank you for taking the time to relay your comments regarding our property during your recent stay. I understand that your stay was negatively affected by the level/ lack of service you received and the condition of the hotel. Please accept our sincerest apologies for any inconvenience these may have caused you, also we are sorry for not... More 

Chicago, Illinois
Senior Contributor
49 reviews 49 reviews
39 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed November 2, 2014

This hotel is quite a wonderful find, and perfect for leisure or business stays. We looked for prices online only days before our stay (we were going to be doing business in Cartagena and also stopping to see La Manga) and found excellent rates for a 5-star resort property. Upon arrival, we were immediately thrilled with the excellent service, setting... More 

Was this review helpful? Yes 1
intercontinentalmm, Director de Relaciones Públicas at InterContinental Mar Menor Golf Resort & Spa, responded to this review

Dear Mr.PW, We are contacting you regarding the comment you submitted at our web, with reference to your stay at InterContinental Mar Menor Golf Resort & Spa. Firstly I would like to thank you for your time and valuable comments regarding your stay at Hotel Intercontinental Mar Menor Golf Resort & Spa. Our guest satisfaction is one of our most... More 

2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 30, 2014 via mobile

We stayed here in august, having stayed at many 5 star resorts we felt that this resort was good and facilities were excellent there were a few areas for improvement... The staff were not very friendly and did not speak English The Italian was not 5 star and staff in a rush? When checking out we were told we could... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at InterContinental Mar Menor Golf Resort & Spa, responded to this review

Dear Sug35, We appreciate you taking the time to share your feedback regarding your stay with us. We are glad to hear you enjoyed your stay and found our facilities excellent. We are hospitality professionals who pride ourselves on delivering a world class experience. For that reason, the comments regarding our staff are troubling and will certainly be looked into.... More 

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