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Cheltenham Regency Hotel

Certificate of Excellence
Gloucester Road, Staverton, Cheltenham GL51 0ST, England (Formerly BEST WESTERN Cheltenham Regency Hotel)
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Cheltenham Regency Hotel
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292 Reviews from our TripAdvisor Community

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Traveler rating
    125
    101
    49
    7
    10
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35
142
7
56
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
  • All months
    (292)
  • Mar-May only
    (84)
  • Jun-Aug only
    (93)
  • Sep-Nov only
    (69)
  • Dec-Feb only
    (46)
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1 review
1 of 5 stars Reviewed 6 days ago NEW

Horrible customer service. We did our booking for 3 three rooms through booking .com. We reached hotel at 8.30 pm upon arrival we were told there were no rooms. Only one room was available and they admited it was a mistake from their end. They said they would work it out at there end and we were asked to wait.... More 

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Sharon H, Manager at Cheltenham Regency Hotel, responded to this review

I am sorry that you feel you were treated badly but unfortunately when you book a hotel for 3 people and turn up with 8 people in your party it is very difficult to accomodate you when the hotel is full, My staff did their best by supplying you and your family with complimentary refreshments whilst they tried to put... More 

Herefordshire, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Arrived for a single night, receptionist was very bubbly and a great first impression, the room was great, clean all the facilities. Ate at the restaurant after a few beers and the food was very good, a little pricey for the extras as the main came alone with out potsor veg, but was well cooked, hot and suffice portions.

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yorkshire england
Level Contributor
55 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed 1 week ago

Had a one night stopover at the Regency on way to Devon. The hotel was extremely easy to find and only a short way of the M5. The staff were polite and helpful and the general décor of the building was well presented. We particularly liked the dining room with it's regency feel and furnishings. However our room left quite... More 

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Sheffield, United Kingdom
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We stopped over here for one night on our way to Cornwall. It was an ok place for the money with plenty of free parking and friendly staff. It was also easy to find and a convenient location for us. We weren't keen on the food we had in the bar but breakfast was ok although nothing special. To be... More 

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Wallasey, England, United Kingdom
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here just for the one night whilst attending a family 'do' locally, We did locate the right address after a bit of confusion about whether the hotel was located on Gloucester Road, or OLD Gloucester Road, but once that was resolved we had no difficulty.Check in was straightforward, room was above average, and of a good size, as... More 

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Bury St. Edmunds, United Kingdom
Level Contributor
107 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Not the most elegant looking hotel and a few miles from the centre of Cheltenham....... and next to the small airport (no early or late flights though). BUT a very comfortable small suite (with superking bed) and a great night's sleep, all at a great price. Check-in pleasant and the included full English breakfast was very good - better than... More 

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Derby, United Kingdom
Level Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very late arrival (almost one in the morning) was not an issue; room ready and very satisfactory, reception manned and on the ball. Decent breakfast served by pleasant young staff. Effective checkout. Room very clean, spacious, well-equipped.

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Stevenage, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 5 weeks ago via mobile

This hotel has no restaurant on Sunday which is not mentioned on the Booking.com website. Booking.com expect you to visit the hotel website to confirm facilities. Found out too late and couldn't cancel so stayed in the Thistle instead which does have a restaurant on Sunday and put the hotel charge for trying to cancel too late down to experience.

Was this review helpful? Yes 2
Derbyshire
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 28, 2015

We were visiting the area for just the one night and wish we had paid a little more to stay somewhere with more panache. OK, check in was smooth though we could not have a choice of a first floor room as stated "Full" though where were all the people? Room tidy and clean, large comfortable bed. Clean basic bathroom... More 

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Bognor Regis, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 26, 2015

We have just spent four nights at this hotel and cannot fault it. Our room was well sized, very tidy and it felt like thought had gone into making our stay comfortable. There was not only a TV but a DVD player as well, the bed was huge and there was plenty of complimentary soap and shampoo in big bottles... More 

Was this review helpful? Yes 2
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