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Cheltenham Regency Hotel

Certificate of Excellence
Gloucester Road, Staverton, Cheltenham GL51 0ST, England (Formerly BEST WESTERN Cheltenham Regency Hotel)
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1 room 1 guest
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296 Reviews from our TripAdvisor Community

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Traveler rating
    127
    103
    49
    7
    10
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35
143
8
56
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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Whitley Bay, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Pleasant hotel, well situated with ample parking and a bus stop outside the door with good service into town centre. Rooms clean and tidy, bath towels okay. Staff friendly and helpful especially when ceiling in bathroom fell in on me. Fortunately I had just got out of the shower, they quickly found me another room. The poached eggs at breakfast... More 

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Cardiff
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here with my friend on the 22nd August and we couldn't fault the Hotel or the staff. We were booked into the Montpelier Suite which was absolutey gorgeous, the room was very clean and spacious and the decor was very tasteful. The bathroom was also lovely and the shower was excellent. We had lunch at the Hotel which... More 

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Hereford, United Kingdom
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We arrived on Friday 14th Aug and been looking forward to our weekend break as we love the atmosphere, the friendliness and helpful staff such a relaxing hotel! We have been on lots of occasions and when we arrived we asked if it was possible to have an upgrade which had been done before we arrived as it was our... More 

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Glasgow, United Kingdom
Level Contributor
67 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a lovely hotel. The rooms are a good size. They have very good air-conditioning, better than most other hotels I have stayed at. The restaurant was nice for dinner too. I'd highly recommend their bread and oil starter. The two downsides though were that the hot water wasn't very powerful and that the breakfast wasn't the best. The... More 

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1 review
1 of 5 stars Reviewed July 29, 2015

Horrible customer service. We did our booking for 3 three rooms through booking .com. We reached hotel at 8.30 pm upon arrival we were told there were no rooms. Only one room was available and they admited it was a mistake from their end. They said they would work it out at there end and we were asked to wait.... More 

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Sharon H, Manager at Cheltenham Regency Hotel, responded to this review

I am sorry that you feel you were treated badly but unfortunately when you book a hotel for 3 people and turn up with 8 people in your party it is very difficult to accomodate you when the hotel is full, My staff did their best by supplying you and your family with complimentary refreshments whilst they tried to put... More 

Herefordshire, United Kingdom
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 29, 2015

Arrived for a single night, receptionist was very bubbly and a great first impression, the room was great, clean all the facilities. Ate at the restaurant after a few beers and the food was very good, a little pricey for the extras as the main came alone with out potsor veg, but was well cooked, hot and suffice portions.

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yorkshire england
Level Contributor
59 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 stars Reviewed July 28, 2015

Had a one night stopover at the Regency on way to Devon. The hotel was extremely easy to find and only a short way of the M5. The staff were polite and helpful and the general décor of the building was well presented. We particularly liked the dining room with it's regency feel and furnishings. However our room left quite... More 

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Sheffield, United Kingdom
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 25, 2015

We stopped over here for one night on our way to Cornwall. It was an ok place for the money with plenty of free parking and friendly staff. It was also easy to find and a convenient location for us. We weren't keen on the food we had in the bar but breakfast was ok although nothing special. To be... More 

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Wallasey, England, United Kingdom
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 23, 2015

We stayed here just for the one night whilst attending a family 'do' locally, We did locate the right address after a bit of confusion about whether the hotel was located on Gloucester Road, or OLD Gloucester Road, but once that was resolved we had no difficulty.Check in was straightforward, room was above average, and of a good size, as... More 

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East Anglia, United Kingdom
Level Contributor
107 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed July 21, 2015

Not the most elegant looking hotel and a few miles from the centre of Cheltenham....... and next to the small airport (no early or late flights though). BUT a very comfortable small suite (with superking bed) and a great night's sleep, all at a great price. Check-in pleasant and the included full English breakfast was very good - better than... More 

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