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Ibis Chihuahua

3.0 of 5
Av. Benito Juarez Garcia 3115 | Col Centro, Chihuahua 31000, Mexico
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Ibis Chihuahua
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Ibis Chihuahua
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99 reviews from our community

Traveler rating
    25
    47
    17
    7
    3
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12
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30
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
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Calgary, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel for two nights in February. I was traveling with extended family on the Chepe. The hotel is centrally located with many conveniences and restaurants nearby. It is a newer hotel with comfortable and quiet rooms and the over all design is well thought out. I would say the hotel's pictures provide an accurate description of... More 

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Ricardo U, Gerente at Ibis Chihuahua, responded to this review

We very much appreciate your comments regarding your stay at the Ibis Chihuahua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again... More 

Contributor
17 reviews 17 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 24, 2015

Arriving late in the evening after a long journey on the railway from El Fuerte, quality local accommodation options appeared thin on the ground. In desperation we retreated to the safety of a chain hotel option, and ended up pleasantly surprised. Now, the rooms are small. One double bed, small writing bench, LCD TV on the wall, a slimline closet,... More 

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1 review
1 of 5 stars Reviewed September 20, 2014

Expect an Ibis, nothing more. It could be worse though when you have to face long lines at the front desk, no phone answering, misplacing a reservation, ugly breakfast. Magagement is ages away from a service standard. For less you can get a decent hotel in town.

Was this review helpful? Yes
Ricardo U, Gerente at Ibis Chihuahua, responded to this review

Thank you for taking the time to tell us about your experience at the Ibis Chihuahua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near... More 

Athens, Greece
Contributor
13 reviews 13 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 2, 2014

Personnel not eager to help, when we asked for their help about the Chepe, they were too bored to even make a phone call. What they suggested was calling a local agency. The rooma were small and the bed sheets were not clean.

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San Diego
2 reviews
4 of 5 stars Reviewed July 28, 2014

We spent one night at the Ibis and were more than satisfied. The room is straightforward and a bit on the small side but was clean and the AC worked very well. The hotel seems rather secure and requires a room key for the elevator. The hotel is part of a small strip mall and has free parking downstairs. A... More 

Was this review helpful? Yes
Ricardo U, Gerente at Ibis Chihuahua, responded to this review

We very much appreciate your comments regarding your stay at the Ibis Chihuahua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. More 

Washington DC, District of Columbia
Top Contributor
72 reviews 72 reviews
25 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed June 28, 2014

The location of the hotel is convenient with banks and shopping nearby, and in walking distance to the center of Chihuahua. The hotel staff was friendly and helpful, and the breakfast buffet basic, I especially enjoyed the fresh fruit. Rooms are IBIS basic, but with a comfortable bed and a small, but functional workspace. The towels were in need of... More 

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London
Top Contributor
91 reviews 91 reviews
53 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed June 21, 2014

A standard IBIS experience - you get what you pay for - comfy beds etc. Buffet breakfast is decent They were showing the world cup football while we were there - and obviously had some supply chain problems - i.e. different beers (in limited numbers) available each day. Although Trip Advisor notes travel advisories, we found Chihuahua a safe and... More 

Was this review helpful? Yes
Ricardo U, Gerente at Ibis Chihuahua, responded to this review

Thank you very much for taking your time to write your comments and feedback, we regard these as very valuable advice and will take it into account to improve the quality of our service. Regarding the internet service, the days you were a guest in our hotel we had some issues with our carrier for which we apologize, these problems... More 

Nashville, Tennessee
Senior Contributor
34 reviews 34 reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 4, 2014

We stayed in this hotel the night before taking the "El Chepo" train. Train leaves at 0600 and this was clean and modern. Water pressure was lousy so bath and shaving was a struggle. They claim staff speaks english - not so - and basically they were incompetent - took twenty minutes just to check out. Staff was polite and... More 

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Portland, Oregon
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 23, 2013

Although it was clean..I would never stay at one of these hotels again. The bed was not comfy, small queen, very small. The room was so tiny and we had to move to another room because of all the noise. Nothing comfortable or 'inviting' about it. No normal extras like shampoos and body lotions..no coffee, no nothing..not even water.. Terrible... More 

Was this review helpful? Yes
Ricardo U, Gerente at Ibis Chihuahua, responded to this review

Thank you for taking the time to tell us about your experience at the Ibis Chihuahua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and... More 

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