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Hotel Soberano Chihuahua

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Barranca Del Cobre 3211 | Fraccionamiento Barrancas, Chihuahua 31125, Mexico (Formerly The Westin Soberano Chihuahua)
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Hotel Soberano Chihuahua
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Hotel Soberano Chihuahua
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69 Reviews from our TripAdvisor Community

Traveler rating
    20
    31
    12
    2
    4
See reviews for
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8
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34
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Salvador, El Salvador
Senior Contributor
46 reviews 46 reviews
25 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

A very nice hotel. Very good service and excelent restaurant and bar. The hotel is really really big. The lobby is very large and spacious to work and have a meeting without feeling crowded. Lots of parking, but no drive by cabs, must call one to pick you up.

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Amsterdam, The Netherlands
Top Contributor
139 reviews 139 reviews
50 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 4 weeks ago

While staying for business we had the pleasure to stay in the Soberano hotel. The hotel at first glance does not look inviting, but once you are in you are welcomed with a smile. The rooms are fine with Wifi (with difficult code) and a bathroom with separate shower. breakfast is good albeit somewhat expensive. We can recommend it!

Review collected in partnership with this hotel

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AtencionAlClienteHS, Revenue Manager at Hotel Soberano Chihuahua, responded to this review

We appreciate sharing your comments with the rest of the community. We work towards guest satisfaction and a great experience. We look forward on welcoming you again soon! More 

Monterrey, Mexico
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 8, 2015

I stayed at the Hotel Soberano over the weekend. While I arrived early and no rooms were ready until 11 a.m. I decided to have breakfast at their buffet. Nothing special just the basic Mexican selection; chicharon en salsa, frijoles, rajas con queso, salchicha vienna, and some small tasteless pan dulce. Price: a whopping 224 pesos! Never in all my... More 

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AtencionAlClienteHS, Revenue Manager at Hotel Soberano Chihuahua, responded to this review

Your comments are much appreciated. Our goal is your satisfaction, and your feedback has been escalated to upper management. I thank you for your stay and hope to welcome you again, were one of our bell boys will be at the door to assist you with your needs. More 

Mexico City, Mexico
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 4, 2015

As you may read in other reviews, Hotel Soberano is a bit old and some areas show the years (steam room, gym, pool, barbershop). Despite of the accumulated years on the property, it feels very comfortable, quiet, warm... a piano playing in the morning adds a nice atmosphere to the giant lobby. There is live music in the afternoon but... More 

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AtencionAlClienteHS, Revenue Manager at Hotel Soberano Chihuahua, responded to this review

Thank you for your comment! We are glad you had a nice stay with us. We are working very hard towards customer satisfaction.. and you positive feedback shows we are doing well! We look forward on welcoming you again soon. More 

Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 14, 2015

We stayed at the Soberano for a wedding. The hotel sits atop a hill that is quite steep and you would need to have a vehicle take you as walking is going to be a major exercise. When you arrive you are greeting by a waterfall on the left and the entry on the right. You enter a large lobby... More 

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AtencionAlClienteHS, Revenue Manager at Hotel Soberano Chihuahua, responded to this review

Thank you for your comment. We are glad you had a nice stay with us. We invite you to request a "city view" room next time, we have wonderful city views we are certain you would love. And yes.. our lobby is quite impressive... We can only wait for you to visit us during summer and experience the bar at... More 

El Paso, Texas
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 6, 2015

The Soberano has been a part of Chihuahua culture since I was a boy. The best feature this hotel has to offer is the amazing lobby. It offers an old timey feel of being in a big city, right in the middle of downtown. The entry is loaded with great visuals from a pair of gold lion statues in the... More 

Was this review helpful? Yes 1
AtencionAlClienteHS, Revenue Manager at Hotel Soberano Chihuahua, responded to this review

Thank you for your comment! We are glad you enjoyed your stay! Our goal is your satisfaction and willing to come back to this, your second home. We appreciate your review, and consider it will be helpful for other visitors. Until next time... Thank you! More 

Senior Reviewer
7 reviews 7 reviews
2 of 5 stars Reviewed January 5, 2015

We stayed in this hotel for New Years eve, mainly because of the new year pary which was arranged on the premises. A huge lobby greeted us but hardly anything else. The hotel seemed empty. Check in worked ok. The room showed signs of faded glory from the past with rather old fashioned furniture. The bathroom could have been cleaner... More 

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AtencionAlClienteHS, Revenue Manager at Hotel Soberano Chihuahua, responded to this review

Thank you for your comment. I apologize for your feeling during your stay. New Year´s is the slowest time for travelers in Chihuahua. The Hotel is very quiet during this time of the year. I would like to invite you visit us in another time when the hotel is more busy so you can experience the feeling and the service... More 

El Paso, Texas
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 20, 2014

Chihuahua city has always been a beautiful city but after 5 years of my last visit I was impressed on how the city has evolved and still beautiful. Regarding Hotel Soberano, it's majestic, beautiful, clean, staff courteous and helpfull. I attended a congress and facilities were outstanding, big screens for presentations, not a single technical incidents, coffe breaks a little... More 

Review collected in partnership with this hotel

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AtencionAlClienteHS, Revenue Manager at Hotel Soberano Chihuahua, responded to this review

Thank you for your comment! we are glad you enjoyed your stay in Chihuahua. We look forward to welcoming you again in the near future. More 

San Pedro Garza Garcia, Mexico
Top Contributor
80 reviews 80 reviews
15 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed October 16, 2014

Very clean hotel and very nice lobby, very nice staff at the restaurant, a very good choice to stay for us that we were leaving for El Chepe train next morning...personnel very attentive at all the time.

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AtencionAlClienteHS, Revenue Manager at Hotel Soberano Chihuahua, responded to this review
Google Translation

Agradecemos su comentario! Nos complace saber que su estancia fue plascentera. Esperamos poder recibirlo de nuevo pronto! More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 13, 2014

Excellent view and excellent breakfast buffet and chefs. The live music in the evenings in the bar adds a special touch of added value. However, it's hard to believe that it is considered by several town-citizens as "the best" hotel in Chihuahua, casually I saw many politicians guests in the hotel, something from which I am indifferent but at the... More 

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