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Hotel Soberano Chihuahua

3.5 of 5 Barranca Del Cobre 3211 | Fraccionamiento Barrancas, Chihuahua 31125, Mexico (Formerly The Westin Soberano Chihuahua)
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Hotel Soberano Chihuahua
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Hotel Soberano Chihuahua
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62 reviews from our community

Traveler rating
    18
    26
    12
    2
    4
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8
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28
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mexico City, Mexico
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

As you may read in other reviews, Hotel Soberano is a bit old and some areas show the years (steam room, gym, pool, barbershop). Despite of the accumulated years on the property, it feels very comfortable, quiet, warm... a piano playing in the morning adds a nice atmosphere to the giant lobby. There is live music in the afternoon but... More 

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AtencionAlClienteHS, Revenue Manager at Hotel Soberano Chihuahua, responded to this review

Thank you for your comment! We are glad you had a nice stay with us. We are working very hard towards customer satisfaction.. and you positive feedback shows we are doing well! We look forward on welcoming you again soon. More 

Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 14, 2015

We stayed at the Soberano for a wedding. The hotel sits atop a hill that is quite steep and you would need to have a vehicle take you as walking is going to be a major exercise. When you arrive you are greeting by a waterfall on the left and the entry on the right. You enter a large lobby... More 

Was this review helpful? Yes 1
AtencionAlClienteHS, Revenue Manager at Hotel Soberano Chihuahua, responded to this review

Thank you for your comment. We are glad you had a nice stay with us. We invite you to request a "city view" room next time, we have wonderful city views we are certain you would love. And yes.. our lobby is quite impressive... We can only wait for you to visit us during summer and experience the bar at... More 

El Paso, Texas
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 6, 2015

The Soberano has been a part of Chihuahua culture since I was a boy. The best feature this hotel has to offer is the amazing lobby. It offers an old timey feel of being in a big city, right in the middle of downtown. The entry is loaded with great visuals from a pair of gold lion statues in the... More 

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AtencionAlClienteHS, Revenue Manager at Hotel Soberano Chihuahua, responded to this review

Thank you for your comment! We are glad you enjoyed your stay! Our goal is your satisfaction and willing to come back to this, your second home. We appreciate your review, and consider it will be helpful for other visitors. Until next time... Thank you! More 

Senior Reviewer
7 reviews 7 reviews
2 of 5 stars Reviewed January 5, 2015

We stayed in this hotel for New Years eve, mainly because of the new year pary which was arranged on the premises. A huge lobby greeted us but hardly anything else. The hotel seemed empty. Check in worked ok. The room showed signs of faded glory from the past with rather old fashioned furniture. The bathroom could have been cleaner... More 

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AtencionAlClienteHS, Revenue Manager at Hotel Soberano Chihuahua, responded to this review

Thank you for your comment. I apologize for your feeling during your stay. New Year´s is the slowest time for travelers in Chihuahua. The Hotel is very quiet during this time of the year. I would like to invite you visit us in another time when the hotel is more busy so you can experience the feeling and the service... More 

El Paso, Texas
Contributor
19 reviews 19 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 20, 2014

Chihuahua city has always been a beautiful city but after 5 years of my last visit I was impressed on how the city has evolved and still beautiful. Regarding Hotel Soberano, it's majestic, beautiful, clean, staff courteous and helpfull. I attended a congress and facilities were outstanding, big screens for presentations, not a single technical incidents, coffe breaks a little... More 

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AtencionAlClienteHS, Revenue Manager at Hotel Soberano Chihuahua, responded to this review

Thank you for your comment! we are glad you enjoyed your stay in Chihuahua. We look forward to welcoming you again in the near future. More 

San Pedro Garza Garcia, Mexico
Top Contributor
80 reviews 80 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed October 16, 2014

Very clean hotel and very nice lobby, very nice staff at the restaurant, a very good choice to stay for us that we were leaving for El Chepe train next morning...personnel very attentive at all the time.

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AtencionAlClienteHS, Revenue Manager at Hotel Soberano Chihuahua, responded to this review
Google Translation

Agradecemos su comentario! Nos complace saber que su estancia fue plascentera. Esperamos poder recibirlo de nuevo pronto! More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 13, 2014

Excellent view and excellent breakfast buffet and chefs. The live music in the evenings in the bar adds a special touch of added value. However, it's hard to believe that it is considered by several town-citizens as "the best" hotel in Chihuahua, casually I saw many politicians guests in the hotel, something from which I am indifferent but at the... More 

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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 5, 2014

I really like the look of this place - wide open center with rooms ringing the open space. Lots of plants hanging over the balconies made it seem very "resort like". Unfortunately this open space also made the noise of the lobby and restaurant area echo and you could hear the noise in your room. Nothing ever lasted too late,... More 

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california
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 31, 2013

I've been staying at the Soberano for quite sometime now. Started with Palacio del Sol (before the Soberano existed) and then Hampton. I have to admit, I was a bit hesitant since I heard it's no longer a Westin and from some of the reviews. I didn't feel any hiccups in the service during my stay. As I understand, the... More 

Was this review helpful? Yes 1
Gurnee, Illinois, United States
Top Contributor
97 reviews 97 reviews
31 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed October 1, 2013

This was my first trip to Chihuahua and my first trip to the Hotel Soberano. As many have stated, it's NOT a Westin but run independently now. I can see that years ago this hotel was definitely in its prime. There used to be a huge waterfall all along the back wall of the hotel but since it has been... More 

Was this review helpful? Yes 1
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Additional Information about Hotel Soberano Chihuahua

Address: Barranca Del Cobre 3211 | Fraccionamiento Barrancas, Chihuahua 31125, Mexico (Formerly The Westin Soberano Chihuahua)
Phone Number:
Location: Mexico > Northern Mexico > Chihuahua > Chihuahua
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Soberano Chihuahua 3.5*
Number of rooms: 204
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Also Known As:
The Westin Soberano Chihuahua Hotel Chihuahua
Westin Chihuahua
Chihuahua Westin
Westin Soberano Chihuahua

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