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Hotel Soberano Chihuahua

Barranca Del Cobre 3211 | Fraccionamiento Barrancas, Chihuahua 31125, Mexico (Formerly The Westin Soberano Chihuahua)
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1 room 1 adult
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Hotel Soberano Chihuahua
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89 Reviews from our TripAdvisor Community

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Level Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed December 21, 2015

As a SPG Member, I was excited to find out that when I checked in, the hotel had converted to a Sheraton property on Dec. 1st. It allowed me to look past all the remodel activities around me. Well, not entirely. Yes, a remodel is underway. From the drawings thoughout the hotel, it looks as if it will be a... More 

Helpful?
Thank Riplip3
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 6, 2015

The hotel is about to change brands and will become a Sheraton Hotel.The lobby is under some construction but still amazing with the full water wall and lion statues. The hotel is well maintained and the staff were exceptional. Very attentive service and good value.

Helpful?
Thank Karin G
Zapopan, Mexico
Level Contributor
51 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed November 9, 2015

place is still a very good option, people should try their morning buffet it is very good , cons are construction neverending, they keep up improving or doing renewals but it is upset as a customer they should maybe partially close the section being worked on

Helpful?
Thank JAlejandroRomano
AtencionAlClienteHS, Guest Relations at Hotel Soberano Chihuahua, responded to this review

Thank you so much for your comment. We expect to have our remodelation completed within the next couple of months. Scheduled hours have been established for the comfort of our guests, trying to not disrupt your stay. We look forward on welcoming you on your next stay, where you will be able to be part of the Sheraton experience. More 

New Jersey
Level Contributor
39 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed November 6, 2015

I used to come here when it was a Westin and I think it was considered the best hotel in Chihuahua. Westin left the hotel 5+ years ago and it lost a little but still maintained itself. I was there this week and I saw that the hotel will become a Sheraton in December and they are busy upgrading the... More 

Helpful?
Thank CGW52
AtencionAlClienteHS, Guest Relations at Hotel Soberano Chihuahua, responded to this review

On behalf of all the personnel at the hotel I would like to thank you for your comment. Your satisfaction is our goal. We are glad you enjoyed your stay with us! We are working very hard in order to keep up with the market and keep being your first and best accommodation choice in Chihuahua. We look forward on... More 

Home
Level Contributor
210 reviews
131 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed October 14, 2015

His hotel is being renovated to become. Sheraton. Locals say it is the best hotel in the area, and perhaps it will be, but not yet, I recommend calling the hotel first before staying there. There is zero recognition of Starwood status at this time. Rooms are interesting and circle an atrium, cue fly filled w building materials. Rooms have... More 

Helpful?
Thank hotelmavin
AtencionAlClienteHS, Guest Relations at Hotel Soberano Chihuahua, responded to this review

Thank you for your comment, we appreciate all our guest's feedback. Indeed, there is much fixing currently being made. There are so many new concepts coming that we cannot wait to show you and experience the Sheraton Chihuahua Soberano! there was an official Starwood announcement made this last March in HotelOnline. We will be joining the Starwood family by the... More 

Santa Fe, NM
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 6, 2015

I just got back from a four night stay at the Hotel Soberano, which was a very pleasant place to say. The staff was friendly and helpful, the room spacious and clean, and an excellent buffet breakfast. They are under some interior remodeling, but it didn't interfere with our stay and was never noisy.

Helpful?
Thank Seligman
AtencionAlClienteHS, Guest Relations at Hotel Soberano Chihuahua, responded to this review

Thank you for your comment! We appreciate you sharing with the community. At Soberano, our goal is creating a memorable service and having guests think of us as their home. You realized our remodeling... something big is coming! we will be joining the Sheraton family by the end of this year, where you will be able to experience remodeled installations,... More 

Bologna, Italy
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 5, 2015

arriving earlier then check-in time we got a really nice and professional service from the reception, they helped us with every question and request during all of our stay there. we got a clean and tidy room and the most COMFORTABLE BED ever!! we had only breakfast which was good and with a great service too. full wifi services in... More 

Helpful?
Thank livish
AtencionAlClienteHS, Guest Relations at Hotel Soberano Chihuahua, responded to this review

Thank you for your comment! Our goal is your satisfaction. I would like to share with you that we are becoming a Sheraton hotel by the end of this year.. with remodeled installations, improved guest services and a Starwood hotel member that will allow you to participate in the SPG program. If you had a nice sleep during your stay,... More 

Level Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 14, 2015 via mobile

I always stay at the Soberano hotel when travelling to Chihuahua on business. This hotel is very nice and has a lot of extras. Great workout room, pool, restaurants, shop and massage room. However, they need to make some modern updates and upkeep of the current amenities. I recomend staying on the 5th floor executive level as you get free... More 

Helpful?
Thank ljbiggestfan2
AtencionAlClienteHS, Revenue Manager at Hotel Soberano Chihuahua, responded to this review

Thank you for your recent stay with us! We appreciate hearing from our guests, as their comments are vital for us to continue improving our service. I would also like to let you know that by the end of this year, we will be operating under the Sheraton brand. A great news that we are pleased to share with you!... More 

Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 15, 2015

Very good service. The staff was very diligent and helpful; the hotel was quite empty, maybe because it was a weekend, but nonetheless, the service was real good. Sofas at the lobby bar are a little ragged, but still quite confortable.

Review collected in partnership with this hotel

Helpful?
1 Thank gmo_lozano
AtencionAlClienteHS, Revenue Manager at Hotel Soberano Chihuahua, responded to this review

We appreciate your comment and are glad you enjoyed your stay with us! We are committed towards guest satisfaction. By the end of the year, we will be joining the Sheraton family, a great news we are pleased to inform! You will be able to find remodeled installations and an upgraded customer service. Among the changes that will happen, the... More 

Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 11, 2015 via mobile

Very nice Rooms. Full bath, very clean and privacy. Perfect for couples. Good night time. Great hotels services, gym, food and courtesy. Clean pool and peacefully areas. Hope come back soon. Nice city view and great location.

Helpful?
Thank j c
AtencionAlClienteHS, Revenue Manager at Hotel Soberano Chihuahua, responded to this review

We are glad you enjoyed your stay with us! We are committed towards guest satisfaction and very much appreciate your comment. We will be joining the Sheraton family by the end of this year, and are certain that we will have much more to offer our guests. We will make your long flight from Australia worth the stay with us!... More 

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