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Hotel Soberano Chihuahua

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Barranca Del Cobre 3211 | Fraccionamiento Barrancas, Chihuahua 31125, Mexico (Formerly The Westin Soberano Chihuahua)
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Hotel Soberano Chihuahua
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Hotel Soberano Chihuahua
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74 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
    (74)
  • Mar-May only
    (19)
  • Jun-Aug only
    (15)
  • Sep-Nov only
    (26)
  • Dec-Feb only
    (14)
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Dallas, Texas
1 helpful vote
5 of 5 stars Reviewed 1 week ago

Very good service. The staff was very diligent and helpful; the hotel was quite empty, maybe because it was a weekend, but nonetheless, the service was real good. Sofas at the lobby bar are a little ragged, but still quite confortable.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
AtencionAlClienteHS, Revenue Manager at Hotel Soberano Chihuahua, responded to this review

We appreciate your comment and are glad you enjoyed your stay with us! We are committed towards guest satisfaction. By the end of the year, we will be joining the Sheraton family, a great news we are pleased to inform! You will be able to find remodeled installations and an upgraded customer service. Among the changes that will happen, the... More 

Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very nice Rooms. Full bath, very clean and privacy. Perfect for couples. Good night time. Great hotels services, gym, food and courtesy. Clean pool and peacefully areas. Hope come back soon. Nice city view and great location.

Was this review helpful? Yes
AtencionAlClienteHS, Revenue Manager at Hotel Soberano Chihuahua, responded to this review

We are glad you enjoyed your stay with us! We are committed towards guest satisfaction and very much appreciate your comment. We will be joining the Sheraton family by the end of this year, and are certain that we will have much more to offer our guests. We will make your long flight from Australia worth the stay with us!... More 

Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Superbly located, this hotel offers all kinds of amenities, conference rooms and swimming pool.. I visited for business and wished I had more free time to enjoy the amenities. Staff is bilingual and friendly, safe taxis (taxi seguro) can be found at the door.

Was this review helpful? Yes
AtencionAlClienteHS, Revenue Manager at Hotel Soberano Chihuahua, responded to this review

Thank you so much for you comment! We are pleased to hear you enjoyed your stay with us. We expect to join the Sheraton family by the end of this year, where you will be able to find improved installations and an upscale guest service. We hope to welcome you again soon! More 

Mexico City, Mexico
Level Contributor
73 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed June 5, 2015

Its location and amenities make of Hotel Soberano a great option for business or pleasure when visiting Northern City of Chihuahua. Amenities and service will grant you a very good experience. Food at the Restaurants is really good. Lamb rack with mint sauce is a most at this place.

Was this review helpful? Yes
AtencionAlClienteHS, Revenue Manager at Hotel Soberano Chihuahua, responded to this review

Thank you for your comments! We are glad you enjoyed your stay and had the chance to experience Los Candiles Restaurant. This restaurant is rated top 3 among the restaurants in the city. We have an exiting project ahead, where by the end of the year we will be joining the Sheraton family. We look forward to this change, where... More 

San Salvador, El Salvador
Level Contributor
54 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 28, 2015

A very nice hotel. Very good service and excelent restaurant and bar. The hotel is really really big. The lobby is very large and spacious to work and have a meeting without feeling crowded. Lots of parking, but no drive by cabs, must call one to pick you up.

Was this review helpful? Yes
AtencionAlClienteHS, Revenue Manager at Hotel Soberano Chihuahua, responded to this review

We thank you for your comment! Your satisfaction is the goal of our effort. In regards to the taxi service, there is a station right in the corner of the hotel; on your next visit I would suggest letting the Front Desk know you need a cab and it should be at the main entrance waiting for you in less... More 

Amsterdam, The Netherlands
Level Contributor
141 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed April 30, 2015

While staying for business we had the pleasure to stay in the Soberano hotel. The hotel at first glance does not look inviting, but once you are in you are welcomed with a smile. The rooms are fine with Wifi (with difficult code) and a bathroom with separate shower. breakfast is good albeit somewhat expensive. We can recommend it!

Review collected in partnership with this hotel

Was this review helpful? Yes
AtencionAlClienteHS, Revenue Manager at Hotel Soberano Chihuahua, responded to this review

We appreciate sharing your comments with the rest of the community. We work towards guest satisfaction and a great experience. We look forward on welcoming you again soon! More 

Monterrey, Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 8, 2015

I stayed at the Hotel Soberano over the weekend. While I arrived early and no rooms were ready until 11 a.m. I decided to have breakfast at their buffet. Nothing special just the basic Mexican selection; chicharon en salsa, frijoles, rajas con queso, salchicha vienna, and some small tasteless pan dulce. Price: a whopping 224 pesos! Never in all my... More 

Was this review helpful? Yes 1
AtencionAlClienteHS, Revenue Manager at Hotel Soberano Chihuahua, responded to this review

Your comments are much appreciated. Our goal is your satisfaction, and your feedback has been escalated to upper management. I thank you for your stay and hope to welcome you again, were one of our bell boys will be at the door to assist you with your needs. More 

Mexico City, Mexico
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed February 4, 2015

As you may read in other reviews, Hotel Soberano is a bit old and some areas show the years (steam room, gym, pool, barbershop). Despite of the accumulated years on the property, it feels very comfortable, quiet, warm... a piano playing in the morning adds a nice atmosphere to the giant lobby. There is live music in the afternoon but... More 

Was this review helpful? Yes
AtencionAlClienteHS, Revenue Manager at Hotel Soberano Chihuahua, responded to this review

Thank you for your comment! We are glad you had a nice stay with us. We are working very hard towards customer satisfaction.. and you positive feedback shows we are doing well! We look forward on welcoming you again soon. More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed January 14, 2015

We stayed at the Soberano for a wedding. The hotel sits atop a hill that is quite steep and you would need to have a vehicle take you as walking is going to be a major exercise. When you arrive you are greeting by a waterfall on the left and the entry on the right. You enter a large lobby... More 

Was this review helpful? Yes 1
AtencionAlClienteHS, Revenue Manager at Hotel Soberano Chihuahua, responded to this review

Thank you for your comment. We are glad you had a nice stay with us. We invite you to request a "city view" room next time, we have wonderful city views we are certain you would love. And yes.. our lobby is quite impressive... We can only wait for you to visit us during summer and experience the bar at... More 

El Paso, Texas
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed January 6, 2015

The Soberano has been a part of Chihuahua culture since I was a boy. The best feature this hotel has to offer is the amazing lobby. It offers an old timey feel of being in a big city, right in the middle of downtown. The entry is loaded with great visuals from a pair of gold lion statues in the... More 

Was this review helpful? Yes 1
AtencionAlClienteHS, Revenue Manager at Hotel Soberano Chihuahua, responded to this review

Thank you for your comment! We are glad you enjoyed your stay! Our goal is your satisfaction and willing to come back to this, your second home. We appreciate your review, and consider it will be helpful for other visitors. Until next time... Thank you! More 

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