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Ramada Encore Chihuahua

Certificate of Excellence
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Periferico de La Juventud 5700-3 | Citadela D1 Life Style Center, Chihuahua 31114, Mexico
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25% off room rate
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Ramada Encore Chihuahua
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Ramada Encore Chihuahua
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161 Reviews from our TripAdvisor Community

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Traveler rating
    88
    41
    18
    6
    8
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28
25
11
72
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
    (161)
  • Mar-May only
    (50)
  • Jun-Aug only
    (49)
  • Sep-Nov only
    (35)
  • Dec-Feb only
    (27)
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Central Mexico and Gulf Coast, Mexico
1 review
2 of 5 stars Reviewed May 22, 2015

The telephone was out of order. I askek front desk to wake me up at 6:30, and they forgot to call me. The shower was not working properly. The soap, champoo and cream were not changed daily. The towells had two or three holes.

Review collected in partnership with Ramada

Was this review helpful? Yes
Antonio H, Manager at Ramada Encore Chihuahua, responded to this review

Dear Sir, I wan to thank you for taking the time to post on Trip Advisor. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that... More 

Monterrey, Nuevo Leon, Mexico
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed April 4, 2015

I stayed here one night before riding El Chepe through the Copper Canyon. It's about 20 minutes/half an hour away from the airport and about 15 minutes to the train station. Upon arriving, I was happy with my choice of hotels for the night. The guy behind the counter was very kind, spoke English, and helped us with getting taxis... More 

Was this review helpful? Yes 1
Antonio H, Manager at Ramada Encore Chihuahua, responded to this review

Dear Guest, We would like to thank you for all your nice words regarding our location and room. I am very pleased that you found our location to be easy access to all areas of your need. Everytime we receive reviews like yours, make us very enthusiastic, because it shows us that our efforts in our level of service are... More 

Chihuahua, Mexico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed March 23, 2015

The hotel is good, but the staff needs training. from the reservation, the information about the type of room was wrong. The honeymoon&/anniversary package was somehow disappointing. Not what I expected at all. Floor five was supposed to be great service. Not even cookies were ready. Not solved when requested. Breakfast was late -the cook himself had to take it... More 

Review collected in partnership with Ramada

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Antonio H, Manager at Ramada Encore Chihuahua, responded to this review

Dear Guest: Thank you for taking the time to share your hotel experience with us. Please accept our sincerest apologies for an experience which did not entirely meet your expectations. In particular we thank you to have brought to our attention the unprofessional behaviors of the front desk staff as far as honeymoon &anniversary package was disappointing. It has come... More 

Mexicali, Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 22, 2014

Efficent and elegant at the same time, surrounded by great restaurants. The design is very modern. The temperature of the room was very nice even though outside the weather it was really frozen. Outstanding service.

Was this review helpful? Yes 1
Tlaloc M, General Manager at Ramada Encore Chihuahua, responded to this review

Dear Guest, Thank you very much for your kind comments regarding our location, design, the in room temperature and furthermore….. Our Staff Service, you have experimented our well reconized service (by most of our travellers). I am very happy to know you had a very good time with your couple, I will be pleased to welcome you back personally the... More 

Mexico City, Mexico
1 review
4 of 5 stars Reviewed November 24, 2014

Good hotel, well located, all the basics you need and very kind people at the front desk, willing to help

Review collected in partnership with Ramada

Was this review helpful? Yes
Tlaloc M, General Manager at Ramada Encore Chihuahua, responded to this review

Dear Guest, Thank you for all your kind comments, as you have pointed out our location is one of our strengths, however what makes the difference in the hotel is our Service, I am very happy to learn you share the opinion of more than 90% of the travellers that stay with us. We will be delighted to welcome you... More 

1 review
1 of 5 stars Reviewed October 2, 2014

The hotel is well located, staff is friendly but rooms are dirty (lots off stains on carpets, furniture, walls and bathroom) and also smelly. Nice design, but needs an urgent renovation!!!!!!!!!!!!!!!

Was this review helpful? Yes
Tlaloc M, General Manager at Ramada Encore Chihuahua, responded to this review

Dear Guest, Thank you very much for your feedback regarding our room cleanliness, we have taken the proper actions with our Executive Housekeeper, please accept an apology for this incident. On the other hand I thank you for all your kind comments about the location and furthermore our Staff. I hope you give us the opportunity to host you back... More 

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