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Ramada Encore Chihuahua

Certificate of Excellence
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Periferico de La Juventud 5700-3 | Citadela D1 Life Style Center, Chihuahua 31114, Mexico
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Ramada Encore Chihuahua
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Ramada Encore Chihuahua
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131 reviews from our community

Traveler rating
    72
    32
    15
    4
    8
See reviews for
22
23
11
57
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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Chihuahua, Mexico
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The hotel is good, but the staff needs training. from the reservation, the information about the type of room was wrong. The honeymoon&/anniversary package was somehow disappointing. Not what I expected at all. Floor five was supposed to be great service. Not even cookies were ready. Not solved when requested. Breakfast was late -the cook himself had to take it... More 

Review collected in partnership with Ramada

Was this review helpful? Yes
Antonio H, Manager at Ramada Encore Chihuahua, responded to this review

Dear Guest: Thank you for taking the time to share your hotel experience with us. Please accept our sincerest apologies for an experience which did not entirely meet your expectations. In particular we thank you to have brought to our attention the unprofessional behaviors of the front desk staff as far as honeymoon &anniversary package was disappointing. It has come... More 

Mexicali, Mexico
1 review
5 of 5 stars Reviewed December 22, 2014

Efficent and elegant at the same time, surrounded by great restaurants. The design is very modern. The temperature of the room was very nice even though outside the weather it was really frozen. Outstanding service.

Was this review helpful? Yes
Tlaloc M, General Manager at Ramada Encore Chihuahua, responded to this review

Dear Guest, Thank you very much for your kind comments regarding our location, design, the in room temperature and furthermore….. Our Staff Service, you have experimented our well reconized service (by most of our travellers). I am very happy to know you had a very good time with your couple, I will be pleased to welcome you back personally the... More 

Mexico City, Mexico
1 review
4 of 5 stars Reviewed November 24, 2014

Good hotel, well located, all the basics you need and very kind people at the front desk, willing to help

Review collected in partnership with Ramada

Was this review helpful? Yes
Tlaloc M, General Manager at Ramada Encore Chihuahua, responded to this review

Dear Guest, Thank you for all your kind comments, as you have pointed out our location is one of our strengths, however what makes the difference in the hotel is our Service, I am very happy to learn you share the opinion of more than 90% of the travellers that stay with us. We will be delighted to welcome you... More 

1 review
1 of 5 stars Reviewed October 2, 2014

The hotel is well located, staff is friendly but rooms are dirty (lots off stains on carpets, furniture, walls and bathroom) and also smelly. Nice design, but needs an urgent renovation!!!!!!!!!!!!!!!

Was this review helpful? Yes
Tlaloc M, General Manager at Ramada Encore Chihuahua, responded to this review

Dear Guest, Thank you very much for your feedback regarding our room cleanliness, we have taken the proper actions with our Executive Housekeeper, please accept an apology for this incident. On the other hand I thank you for all your kind comments about the location and furthermore our Staff. I hope you give us the opportunity to host you back... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 16, 2014

The design of the hotel was quite nice and elegant. The staff were very nice. They had the best hotel breakfast I've ever had. The room was very modern, which I loved. The only bad thing was; they didn't double check the sheets when changing them, mine had a blood stain. Had to call front desk to re-change my sheets,... More 

Was this review helpful? Yes
Tlaloc M, General Manager at Ramada Encore Chihuahua, responded to this review

Dear Guest, Thank you very much for your feedback regarding our room cleanliness, it is completely unacceptable to have a detail like the one we had with us, please accept an apology for this. We have taken immediate action with our Executive Housekeeping in order to prevent another issue like this in the future with any other traveller. On the... More 

A TripAdvisor Member
5 of 5 stars Reviewed August 25, 2014

Staff was great, shower is the best I have had with forty years on the road. Will stay with you again when I return.

Review collected in partnership with Ramada

Was this review helpful? Yes
Tlaloc M, General Manager at Ramada Encore Chihuahua, responded to this review

Dear Guest, Thank you very much for your kind comments, I am very happy to learn you enjoyed our "rain shower" we feature in all our rooms. Thank you as well for pointing out our best value... Our Staff's service, this is why thanks to you and all the travellers that have stayed with us we are the only hotel... More 

Vero B
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 19, 2014

Hotel is fairly new and well appointed for Mexican standards. Breakfast buffet is excellent. Afternoon Happy Hour is greatly attended. The hotel is located next to a major "caraterra" and several restaurants within walking distance. Starbucks is located next door.

Was this review helpful? Yes
Tlaloc M, General Manager at Ramada Encore Chihuahua, responded to this review

Dear Guest, Thank you for your comments regarding the breakfast, the happy hour and our location. As you mention we feature more than 10 restaurants and all of those can deliver from the restaurant to your room thru the Room Service menu they have especially for our guest. I will be very happy to welcome you again. Warmest Regards, Tlaloc... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 4, 2014

Clean, yes. Not the most comfortable bed. Terrible water pressure. LOUD. The noise from the air conditioner, the outside and the hotel itself makes this place deserve a low rating. I literally slept with earplugs and was still woken up continually by the noise. Brutal.

Was this review helpful? Yes
Tlaloc M, General Manager at Ramada Encore Chihuahua, responded to this review

Dear Guest, Thank you for the feedback, I am sorry to know you were not able to sleep well due to the noise of the outside restaurants and the A/C. Due to the extreme temperatures in Chihuahua we need to have A/C and Heater in the same machine, we are aware that some sensitive guest might hear it loud, please... More 

Mexico City, Mexico
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 22, 2014

It was a great stay based on kindness of all employees and some of them made an extra effort for us to achive a very pleasant stay. The location of the hotel is superb and the área very secure, ideal for walk around at evening/night and enjoy many food and coffees outlets. Italo Di Censo

Was this review helpful? Yes 1
Tlaloc M, General Manager at Ramada Encore Chihuahua, responded to this review

Dear Guest, Thank you very much for your kind comments, they push us and they encourage us to keep on working on the daily basis for all the travellers. Thank you as well for pointing out our location and the secure environment you felt, I am very positive this comment will open all the travelers the opportunity to travel without... More 

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