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BEST WESTERN Cumbres Aeropuerto

Vialidad Ch-P y Nueva Espana Avenue | Marmol Viejo, Chihuahua 31063, Mexico
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BEST WESTERN Cumbres Aeropuerto
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29 Reviews from our TripAdvisor Community

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Traveler rating
    21
    4
    1
    1
    2
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8
2
2
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (29)
  • Mar-May only
    (3)
  • Jun-Aug only
    (9)
  • Sep-Nov only
    (10)
  • Dec-Feb only
    (7)
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Phoenix, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 22, 2015

We enjoyed our stay. I can with my father in law, who has been here two years go. Very friendly staff, clean rooms rich food(I love Mexician food) the weather was coolish in February so the heater in the room was a blessing. If or when I come to chihuahua again I'll be sure to come back.

Was this review helpful? Yes 1
Best Western C, Gerente at BEST WESTERN Cumbres Aeropuerto, responded to this review

Dear Peter B, Thank you for your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't... More 

Level Contributor
29 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed November 19, 2014

I stayed at Best Western hotel for 2 nights. The didn't give me points neither nights for my stay. When I called to support, they said they didn't know that hotel. What?!. Now staying only in Holiday Inn.

Was this review helpful? Yes
Best Western C, General Manager at BEST WESTERN Cumbres Aeropuerto, responded to this review

Dear Mr. Pavel, Perhaps there was an mistake , we are here to help and of course we give points for their night once already rewards member of our rewards program. We invite you to return with us to give us the opportunity to take this bad taste in his previous stay . We're at your service. Sincerely, Salcido Byanca... More 

orange county, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 27, 2014

the quote for the room was wrong, it was not what was said & when we arrived it was too late for me cancel and find another room, I was very disappointed having to argue with the front desk on what the price should be and what the price was in the late night check in.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Best Western C, General Manager at BEST WESTERN Cumbres Aeropuerto, responded to this review

Dear Leslie, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so... More 

Wilson, Wyoming
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 28, 2014

to begin with this was our second stay, the first was so good we wanted to stay again on our way from Mazatlan to Denver. We missed the turn to where the hotel was (it was dark and the streets are not well marked) so it took us some time find it. the parking was secure which is another reason... More 

Was this review helpful? Yes 4
Best Western C, General Manager at BEST WESTERN Cumbres Aeropuerto, responded to this review

Dear Jack, We appreciate your opinion, we are at your service , we hope to return soon . If you need to contact us please mark us on the phone +52 614 420 9000. Thanks again. Sincerely, Byanca Salcido. BEST WESTERN Cumbres Aeropuerto More 

Moorestown, New Jersey
Level Contributor
39 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed January 21, 2014

I just spent one nite here, in at 10 pm and out at 5:45 am, but I was impressed. There was an oxxo across the street (like a 7-11), and i really didn't want room service, just a quick snack. I asked the receptionist if it was safe for me to go out alone to the oxxo store, and he... More 

Was this review helpful? Yes 4
Killeen, Texas
Level Contributor
46 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed December 31, 2013 via mobile

We stayed here for one night to catch a early morning flight. The hotel seems well kept and provides complimentary snacks, hot dogs & soft drinks in the evening till 8pm. Most rooms face an inner court yard with a pool, however as soon as you enter the room the bedding is right by the door and viewable from the... More 

Was this review helpful? Yes 3
Canada
Level Contributor
274 reviews
229 hotel reviews
common_n_hotel_reviews_1bd8 297 helpful votes
4 of 5 stars Reviewed July 22, 2011

I stayed here for one night while ferrying a new aircraft from Canada to Peru. This hotel is not a new property, but it is well maintained and quite clean. The staff are very courteous and friendly. The hotel is built around a circular courtyard that contains a swimming pool in the middle. This has advantages and disadvantages: If you... More 

Was this review helpful? Yes 4
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