I scoured the internet to find a hotel that could cater for our needs for our 10th wedding anniversary, and I have to say, I found a gem...
On arrival at the Hotel, both my wife and I were greeted and made to feel very welcome by the lady at reception. We checked in and were given directions to our...
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We checked in after a fairly long trip with a baby and toddler and were greeted with smiles, efficiency and a very friendly lady on reception who couldn't have been more helpful. Our room was at the end of a fairly long corridor on the ground floor and was clean and tidy, nice tea and coffee making faciilties and the...
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Dear Lilynavy,
Many thanks for your recent "highly recommended" review.
I have shared your comments with the entire team and we are delighted by what you have said.
With regards to our online booking engine I will have a word with the developers and see if improvements can be made so thank you for bringing this to my attention.
Once...
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We had a really lovely stay and the staff were absolutely wonderful, we were looked after from start to finish. The food was fabulous, Hathaways and breakfast, we ate till we could burst!
We had our 2 year old son with us and so had a combination of spa treatments, relaxation and fun family pool time and yummy food.
The...
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Dear Hayley J, Thank you so much for your fantatsic review, I was delighted by your comments and have shared them with the whole team. We take great pride in our food and service and we work hard to ensure that our service is excellent so such feedback is greatly appreciated.
For the benefit of future guests we are constantly...
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Booked this hotel after having a Sunday lunch there (which in itself was excellent). Myself and hubby wanted a short break and as this was not too far from home thought we would give it a try especially as the rate of £99.00 for the Friday night was a bargain. Could not fault it at all. Check in was good....
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Dear Wendy R, we are delighted that you had an enjoyable stay with us! Thank you for your comments on the aspects of your stay and the tips for future guests. We will keep you posted via our website of our latest deals and we hope to welcome you back soon, kind regards Phillip
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Not the cheapest Hotel in the area, but not the most expensive. Friendly staff, comfortable and spacious rooms and a good breakfast. Great....
Dear GrahamP31, many thanks for your recent review, we thank you for your comments and I hope that next time you are in the area on business we can welcome you back, kind regards Phillip
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Perhaps we were unlucky but we did not have the same experience as others.
Their booking system was down when I called but there was also an irritating 'I'll phone the spa' to which I kept just getting put back through to reception or cut off completely. More annoying as when you get there you see it is next door....
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Dear Honest09Bath, many thanks for your recent review.
We appreciate your comments and I can understand your frustration with some elements of your stay although we do wish that you could have spoken to us at the time and we could of avoided any further inconvenience by dealing with your complaints at the time.
Our brochure and website clearly state...
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My 3 year old daughter and I stayed here for two nights in April 2012. The room was very clean and comfortable. We didn't use all the facilities as we were attending a conference at the Belfry, but we did use the swimming pool, which was excellent, and enjoyed the breakfasts immensely. Overall it was a very enjoyable experience.
Dear Laura W, many thanks for taking the time to write a review, we appreciate your kind comments and look forward to welcoming you back soon, kind regards Phillip
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Sunny Sunday in May2012 (yes we did have 1) was the setting for my daughter's wedding at Lea Marston. The staff were fantastic; nothing was too much trouble for them and they were polite and proffesional to the end. The room was very clean - a credit to the housekeeping team, bed was comfortable with plenty of pillows. The breakfast...
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Dear Suebe1956, many thanks for your recent review we are delighted that your daughter had the prefect wedding day and you had an enjoyable stay with us. I have shared your comments with the entire team so thank you once again and we hope to see you again soon, kind regards Phillip.
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I booked this hotel for my partner and I for a treat for my birthday. Overall, a very nice hotel. Our room was clean and comfortable, the decor seemed to be a mix of old and new. We did notice, however, a plug socket hanging off the wall and we could not lock our door from the inside. We raised...
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Dear susan A, many thanks for your recent review and I apologise for any inconvenience caused to you during your stay. For the benefit of our future guests I would like to clarify a couple of points.
The socket was slighly loose and not hanging off the wall, all of our doors self lock and are only accessable by the...
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I stayed here for a night in March. The hotel is easy to find and located well just off the motorway. The rooms are a good size and very clean and crisp. The room was well stocked and the bathroom full of required toiletries. We had a very comfy bed with a mattress which was very easy to sleep in....
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Dear barryfryus, many thanks for your recent review we are delighted that you had an enjoyable stay with us and hope that on your next visit you will have a little more time to experience our full range of facilities available. We look forward to seeing you again soon, kind regards Phillip
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