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Toad Hall Hotel

Certificate of Excellence
La Union | 9 km SW from Nuevo Arenal on route 142, Nuevo Arenal 50807, Costa Rica
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1 room 1 adult
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168 Reviews from our TripAdvisor Community

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Stockholm, Sweden
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Me and three friends stayed at Toad Hall for three nights in late december 2015. First of all, the website says it takes 25 minutes to get from La Fortuna to the hotel. Not true. By bus it takes 1 hour, and with taxi about 45 minutes. Second, we thought we booked a room at the hotel. When we got... More 

Helpful?
Thank Michaela S
San Francisco
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Look at the most recent reviews; this place is very different that what it must have been 6 months ago. Like other reviewers, both our rooms were double booked. I made sure to reserve through their website 3 months in advance and communicated with the manager Marilyn almost weekly (she was very friendly and helpful over email). She was still... More 

Helpful?
Thank sssprout
Edinburgh, Scotland
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Double booked our rooms (yes we booked 2 and had all the supporting evidence including bank transactions). Claimed to know nothing about it and that they hadn't seen any of the money as it was booked by an agent working for them. Arriving at 9pm with 3 very young kids we ended up being put in a run down horrible... More 

Helpful?
Thank lochsunart
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Unfortunately we were not able to make it to Toad Hall as we arrived into La Fortuna too late and the buses had stopped running. The staff was very nice and accommodating and refunded us our nights stay. If we are ever in Arenal again we will definitely try to get in earlier and stay at Toad Hall because they... More 

Helpful?
1 Thank Alex M
Atenas, Costa Rica
Level Contributor
2 reviews
5 of 5 stars Reviewed December 18, 2015

Great View, Vibes and Friends! During our trip to Costa Rica I have to honestly say that besides the beach, our stay at Toad Hall Hotel was my favorite part. We reserved online and the online staff was very happy to help me set up the numerous tourist spots that actually were not far from the hotel. Jeff, the owner... More 

Helpful?
Thank Joseramirez986
Chicago, Illinois
1 review
1 of 5 stars Reviewed December 11, 2015

For our first night in Costa Rica, we decided to stay in the Arenal area. After finding that our first choice the ‘Tree House’ hotel was booked, Trip advisor’s ranking of the Toad Hall Arenal Hotel looked inviting and booked a one night stay for Dec. 1st, 2015 with a deposit via a third party for the Jungle Suite. We... More 

Helpful?
Thank robertg1us
Quincy, Massachusetts
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 17, 2015

We arrived after 5pm and the place was dark. The manager was not expecting us so luckily I had my confirmation to prove that we had a room reserved. The Jungle room, while it could be nice, is not what is pictured. The leather sofa is gone and what seating there is is very uncomfortable. No running water in kitchen... More 

Helpful?
1 Thank atpeacebythesea
Tampa, Florida
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed November 14, 2015

We have eaten in the Toad Hall restaurant during previous visits to the area and were impressed enough to consider staying there during our next trip. The website seemed up-to-date but the several requests that I sent were unanswered.

Helpful?
Thank mlmdaisy
Jeff S, Manager at Toad Hall Hotel, responded to this review

Hello! Thank you for your interest in the Toad Hall Hotel! I will be very happy to personally assist you with any questions that you may have. Please feel free to email me at toadhallarenal@gmail.com . I'll be happy to get you a special discount on your next stay for the inconvenience. Hope to hear from you soon! More 

Stranraer, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 6, 2015

We were staying in La Fortuna and took a drive to this place for lunch on the recommdation of friends and we were very impressed particularly with the view which was spectacular . The staff were friendly and food was excellent. Well worth a visit

Helpful?
1 Thank Stewart W
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed September 18, 2015

We went to Toad Hall really before they were open; due to new ownership. I cannot say how the service there is but I can tell you I would consider a stay; it is so quaint and just lovely. the rooms are unique and warm; staff bent over backward to accommodate. The scenery is absolutely breath taking; I would stay... More 

Helpful?
Thank Eleanordillard
Jeff S, Public Relations Manager at Toad Hall Hotel, responded to this review

Thank you for your review! We are upgrading our hotel on many levels to give you an enhanced experience. I welcome you to visit our website to make your reservation very easily online through the booking system. Please feel free to contact us with any questions that you may have to ensure an over the top memorable experience! Have a... More 

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