Having made a prepaid booking with lastminute.com, on arriving to the hotel the receptionist insisted that his colleague made a mistake and they are totally full, so can't give us a room. If this wasn't bad enough, on submitting a complaint to lastminute.com for a refund, hotel management expressed they weren't overbooked, so can't issue a refund. Net effect: had... More
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- Also Known As:
- Hotel Stars Bordeaux Sud Villenave D'Ornon