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Mercure Stafford South Hatherton House Hotel

3.0 of 5 Pinfold Lane, Penkridge ST19 5QP, England
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Mercure Stafford South Hatherton House Hotel
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Mercure Stafford South Hatherton House Hotel
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351 reviews from our community

Traveler rating
    79
    122
    83
    37
    30
See reviews for
61
141
21
64
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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luton
Top Contributor
63 reviews 63 reviews
38 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed here on business and as usual was very impressed with the service and hospitality. I had one niggle with the internet which was not connecting. I reported it to reception and it was sorted within 10 minutes. First class service from Sarah. She is a credit to the hotel and the accor brand! Room was clean and spacious. food... More

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Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

On first approaching this hotel it looks nice enough, the lobby and bar look nice but defending up to the hall way to my room, 205, the place is looking extremely dated, nicks in the walls, grubby rear of hotel views. The room itself was a lovely size, the bed was really comfy too. Unfortunately the carpet was frayed around... More

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HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Thank you for your review I am pleased to see that you were looked after during your stay and that you enjoyed a good nights sleep. I am disappointed that the bathroom and paintwork was not up to standard, these are areas that we need to work harder on in the future I hope that you will return in the... More

Warboys Cambridgeshire
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is looking a little tired and like most these days needs money spent on it. The room for a single was really big with both an easy chair and a straight backed one for working at the neat table. A wardrobe and dressing table gave too little packing space for a four night stay. The bathroom had the... More

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HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Guest Thank you very much for your positive review, I do hope that we can welcome you back to the hotel in the future Emily Rogers More

Newcastle, United Kingdom
Top Contributor
87 reviews 87 reviews
87 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel the weekend of V FESTIVAL! I couldn't believe the price it was only £55 per night per room. It was around 20 minute drive to the entrance. The reception staff were very helpful and booked us a taxi. The hotel itself is very tired, old and needs a revamp! But for the price on that... More

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HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Thank you for your review. I am pleased to see that you enjoyed your stay over V Festival, finding the hotel good value for money. I hope that you will choose us again if you are in the area Emily Rogers More

Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 3 weeks ago

I stayed here for two nights (27th + 28th Sept), and had a very pleasant experience. The hotel is perhaps a little dated, but absolutely clean and tidy. All staff were friendly, prices were very fair, and the room was as expected - nothing especially fancy, but perfectly agreeable. I would happily return.

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HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Good Morning and thank you for your review I am pleased to see that you enjoyed your stay and hope to welcome you back to the hotel very soon Emily Rogers More

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Lovely hotel. Could do with some tlc as parts were looking a little tired. Sadly, the restaurant service let the weekend down for us. On our first evening, we were asked by three separate staff what we wanted to drink, then waited for around 30 minutes for 2 drink to turn up at once. Breakfast buffet food was good, but... More

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HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Thank you for your feed-back I am pleased to hear that you plan to return to the hotel in the future, even after having a few issues in the restaurant Thank you for bringing these points to my attention, I will certainly look at the weekend service and organise some additional training to improve our customer experience Emily Rogers More

Newcastle, United Kingdom
Senior Reviewer
9 reviews 9 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is our fifth stay at this hotel ,we visit every year when we go to the Midland game fair ,it is ideally situated . When we travel abroad we stay in 5 and 6 stars hotels which are very plush but very very expensive , this hotel however is not 5 and 6 star and is not expensive so... More

Was this review helpful? Yes
HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Good Morning and thank you for your review, I will ensure that all of the staff read your kind comments Thank you Emily Rogers More

Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I have stayed in many Mecure hotels and have always been very impressed with them. In fact I was so confident in their quality I didn't bother checking the reviews for this hotel- a BIG mistake. The bedroom was ok and was mostly clean. The phone was dirty and made a buzzing noise until I unplugged it. The room was... More

Was this review helpful? Yes
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Sir Thank you for your feed-back I am very sorry that you were disappointed with your stay. Many of your points can be addressed immediately and we will certainly do this Please accept my apologies for this shortfall in service Emily Rogers More

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Additional Information about Mercure Stafford South Hatherton House Hotel

Address: Pinfold Lane, Penkridge ST19 5QP, England
Location: United Kingdom > England > Staffordshire > Penkridge
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Stafford South Hatherton House Hotel 3*
Number of rooms: 51
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Also Known As:
Stafford Quality Hotel

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