A real disappointment. Room was tired and old-fashioned but adequate for our purposes. Real problem was the service in the bar and restaurant, plus quality of the food. We ordered some sandwiches for lunch. They took 50 minutes to arrive and then the cold sandwiches were served on hot plates. At breakfast the following day, the cutlery was not clean,...
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We stayed at Mercure Hatherton House Hotel last weekend. A friendly welcome awaited us and couldn't really fault the room or the breakfast for what we paid, BUT...............the restaurant food for our evening meal was awful!!!!!. It started off well with lovely decor and smiley waitress but soon went down hill. Items on menu not individually priced, you pay a...
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Dear Guest
Thank you for your comments as it is always helpful to receive feedback. I will pass your comments to the rest of the team and I will personally look into the wait for food comment. I will hopefully see you back in the not too distant future.
Kind Regards
Adam Thompson
General Manager
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We stayed here in April 2011 on an all inclusive package and overall the deal was good value.
The rooms do need a good clean, all carpets would benefit from being shampooed & the pool area needs some attention.
We found the breakfast & dinner to be fine. We had an issue with lunch on one occasion, the bread was...
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Dear Guest
Thank you for your review. We know that our all-inclusive packages are great value for money, but it is a pleasure to receive such constructive comments and I will personally look into the comments concerning the issues you experienced.
Kind Regards
Adam Thompson
General Manager
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we stayed at this hotel in April.2012. the staff were very friendly but the resturant staff appeared to be very inexperienced. Our room was shabby and substandard the bathroom was awful. There was mouldy selant around the bathpanel, the sink was stained but worst was to come! On the second night we were woken with the heating on full, I...
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Dear Guest
Thank you for your report as it is always helpful to receive feedback. I will pass your observations to the rest of the team and I will look into the comments concerning the issues you experienced. Please contact me directly to personally restore your faith in the Mercure Stafford South Hotel.
Kind Regards
Adam Thompson
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Organised a group of 42 people - hotel was very good and the staff were EXCEPTIONAL nothing was too much trouble. The rooms were spacious and clean for me I slept extremely well but I do know that others at the back of the hotel were disturbed by noise from the rugby club.
Dear Guest
Thank you for taking the time to place this review and hope that your next visit is as pleasurable and memorable as this one was.
Kind Regards
Adam Thompson
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We have just returned from a three night break to this hotel and wanted to write a comment as we really enjoyed our stay. Firstly, I must congratulate all the staff on their professional attitude and the way they did everything to make our stay more enjoyable.They were all very young but very friendly and nothing was too much trouble,...
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Dear Guest
Thank you for your kind response and I will pass on your comments to the whole team. I will also look into the noisy neighbour problem that your friend had and I will hopefully see you back in the not too distant future.
Kind Regards
Adam Thompson
General Manager
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A reasonable hotel but a bit tired, Corridors to the bedrooms are a little scruffy. The hotel is supposed to be receiving a make over in the near future which is overdue. The staff were helpful and polite and the bed was satisfactory. Our room facing the car park was quiet but friends staying in a room at the back...
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Dear Guest
Thank you for your comments as it is always helpful to receive feedback. I will pass your comments to the rest of the team and I will personally look into the comments concerning the rugby club. I will hopefully see you back in the not too distant future.
Kind Regards
Adam Thompson
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Just returned from the Hatherton House hotel after a two night stay . We found all the staff to be very polite and they tried very hard to sort out any problems.Although I do feel they need to be trained on what is all inclusive and what isn't, so when you check out there is not a problem as this...
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Dear Guest
Thank you for your kind comments - I have passed on your observations to the rest of my team. I will take your comments on board regarding breakfast and dinner and relate to my Food & Beverage team and will monitor the situations more closely in future.
Kind Regards
Adam Thompson
General Manager
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