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Mercure Stafford South Hatherton House Hotel

3.0 of 5 Pinfold Lane, Penkridge ST19 5QP, England
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Mercure Stafford South Hatherton House Hotel
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Mercure Stafford South Hatherton House Hotel
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371 reviews from our community

Traveler rating
    82
    127
    87
    44
    31
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63
148
22
71
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
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Chester, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

We had two days recently,had a nice room on the front,very clean and comfortable,but could do with updating.Staff very helpful, giving us directions on how to get about. The food was excellent,and very well presented. For what we paid it was very good value.

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Birmingham, United Kingdom
Contributor
17 reviews 17 reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Nice rooms and the staff were fine. However none of the spa facilities were working. Neither the sauna or steam room were available-one of the main reasons we booked. It is a nice 5 minute Walk to the town, Penkridge where there is a nice pub, the Littleton arms and a good Chinese restaurant opposite. My tip is ask ahead... More 

Was this review helpful? Yes 1
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Frank B11 Thank you for your feed back of which I have passed onto all concerned. I do apologise the leisure was not up to standard due to maintenance issues of which we are looking in to but this is taking longer than expected . Kind Regards Peter Miller Acting General Manager More 

Sheffield, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel facade is tired but the rooms are clean and large.Wi-Fi worked well and food was very good. Room 301 was at the top of the stairs on the third floor but was as quiet as can be expected in a Hotel. Overal stay was very good.

Was this review helpful? Yes
HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear mickhector Thank you for your feed back, which I have passed onto my team .I look forward to welcoming you back when you are next in the area. Kind Regards Peter Miller Deputy General Manager More 

Walsall, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

First visit to the hotel and as read in previous comments it really could do with some updating. We attended the New Year Ball and average is all I can positively say, the food was OK, nothing exciting and the chef definitely needs to go back to school because the promised creme brulee was definitely a creme caramel with bits... More 

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HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear r0siex Thank you for your feedback of which I have passed on to all departments concerned. Kind Regards Peter Miller Deputy General Manager More 

Lichfield, United Kingdom
2 reviews
4 of 5 stars Reviewed 4 weeks ago

Its easy to pay a fortune for a New years dinner dance and we have tried many over the years so our first visit and New Years reservation to the Mercure at Penkridge was made with some concern. The evening was far from expensive compared to many other offerings but we had no need to worry - it was great!... More 

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HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear John Thank you for your lovely feedback regarding New Years Eve. I have passed on your comments on to my team. Only 11 months to go till the next one so we will see you then to celebrate again. Kind Regards Peter Miller Deputy General Manager More 

Travelers are raving about these Penkridge hotels

Gloucester, United Kingdom
Top Contributor
121 reviews 121 reviews
63 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed December 20, 2014

Average hotel, located near Penkridge town. Short walk into town, albeit through the local church grave yard. Rooms were big, comfortable bed, but the bathrooms a little dated. Quiet location. Big car park, not very well signposted off the road from one direction however. Speedy wifi. Breakfast was poor, uncooked boiled eggs and very slow unattentive service, a shame because... More 

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HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Victron 23 Thank you for your feedback, I am very sorry to hear you had a bad experience on breakfast. This is not our usual standard so I have passed your comments onto my head chef for investigation . Kind Regards Peter Miller Deputy General Manager More 

england
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 17, 2014

Stayed as family members 21st party held here.Large car park which was a plus. Receptionist friendly and helpful on arrival. Hotel is looking tired in places, but what we paid and for the convenience we were happy with it.Bedroom,clean and comfortable with table and chairs as well and tea and coffee making facilities which i did not expect.The bathroom needed... More 

Was this review helpful? Yes
HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear travelalot011 Thank you for your feedback of which I have passed onto my team. Hope your having a good 2015. Kind Regards Peter Miller Deputy General Manager More 

Wolverhampton, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 14, 2014

We stayed here during an overnight stay,we were pleased with the hotel considering the price we payed and the bonus was it was a five minute walk ( through a graveyard- not reccommended late at night) to get into the village. The village itself has four/ five pubs and a fantastic Chinese restaurant which I woiul highly recommended. We will... More 

Was this review helpful? Yes
HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Tina Thank you for your kind words of which I have passed onto my team. Hope you had a nice New Years Eve & not too much to drink. Kind Regards Peter Acting General Manager More 

Livingston, United Kingdom
Top Contributor
88 reviews 88 reviews
45 hotel reviews
73 helpful votes 73 helpful votes
2 of 5 stars Reviewed December 12, 2014

Needs some real investment as the whole place just looks a bit run down. The public areas are decidedly average although the main restaurant looks not too bad. A few points: - The bathrooms are either very badly stained or dirty - didn't want to inspect too closely. In my room some of the taps had bits broken from them... More 

Was this review helpful? Yes 1
HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Sir Thank you for taking the time out to give me your feed back. We do have a maintenance programme in operation at the hotel which my team are working on at the present time. I have passed your comments on to my team so they can investigate matters of concern. I would like to wish you a Merry... More 

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Additional Information about Mercure Stafford South Hatherton House Hotel

Address: Pinfold Lane, Penkridge ST19 5QP, England
Location: United Kingdom > England > Staffordshire > Penkridge
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Stafford South Hatherton House Hotel 3*
Number of rooms: 51
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Also Known As:
Stafford Quality Hotel

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