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Mercure Stafford South Hatherton House Hotel

3.0 of 5 Pinfold Lane, Penkridge ST19 5QP, England
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Mercure Stafford South Hatherton House Hotel
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Mercure Stafford South Hatherton House Hotel
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358 reviews from our community

Traveler rating
    81
    123
    83
    40
    31
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61
143
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67
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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    (358)
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Leeds, United Kingdom
Top Contributor
55 reviews 55 reviews
41 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I have stopped at a few Mercure Hotels and not been impressed. I was very dubious about staying here firstly because it's a Mercure and secondly the reviews posted on here. I stayed for the week while working nights in Stafford and have no regrets at all. On check in the staff were helpful, friendly and polite. The bar food... More

Was this review helpful? Yes 1
1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

Stayed on the night of the 3rd November. The following are points I'm not happy with 1: bathroom taps absolutely filthy 2: the carpet in the room had a chunk missing out of it near the wall??? 3: breakfast quick to take the room number to charge you but try get a cup of tea forget about it! Took my... More

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HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear joeman 33211 Thank you for your feedback. I was disappointed that the bathrooms & carpets was not up to standard, these areas we need to work harder on in the future. Thank you for bringing the restaurant service standard to my attention. I will certainly look at the service standard and organise some additional training to improve our customer... More

Wigan, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Great village , we used the hotel as a base , we went on day trips to Black Country museum , and we loved the village , very quiet hotel and the staff were very nice ,we had a drink in the village which was very old fashioned . I would go back to this hotel , the only negative... More

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HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Thank you for your contribution on Tripadvisor I am pleased to see that your enjoyed your stay with us and also that you enjoyed the local hostelry. I will ensure that yiour feed-back is shared with the team Many thanks Emily Rogers More

Malaga, Spain
Top Contributor
128 reviews 128 reviews
31 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is a few minutes drive down a lane from the main road and surrounded by trees and gardens and a large parking area. Our twin bedded en-suite room was comfortable, the heating, wifi, tv etc all worked ok and the beds were comfy. We enjoyed our meal in the restaurant and found the staff helpful and friendly. Our... More

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HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Good morning Thank you very much for your comments on tripadvisor, I am delighted to see that you enjoyed your stay. I do hope that we will welcome you back soon Emily Rogers More

London, United Kingdom
Top Contributor
262 reviews 262 reviews
50 hotel reviews
171 helpful votes 171 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This hotel was booked via the work travel agency. I needed to go to Stafford. The hotel has a Stafford postcode but was about 20 to 30 minutes out of the town! I was advised by the taxi firm to leave an hour the next morning to get back into Stafford… It was not easy to find and I tried... More

Was this review helpful? Yes 1
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Thank your feed-back on this site. I am very sorry that we did not meet your expectations on this occasion. I will investigate the missing items from the room and ensure they are put back in. The bed is a zip and link bed, it can serve as 2 single beds or as a large double which guests usually find... More

W.Midlands
Contributor
17 reviews 17 reviews
13 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I stayed here with my partner for a wedding reception 25th OCT 2014. On arrival there were 2 ladies doing check ins as there were a number of guests for the same function, however whilst one was doing her utmost to speed things through the other seemed overwhelmed in trying to even have a go at doing a check in.... More

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HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Thank you for taking the time to tell us about your stay at the Mercure Stafford South Penkridge, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every guest and your feedback is very important... More

Oxfordshire
Top Contributor
115 reviews 115 reviews
72 hotel reviews
200 helpful votes 200 helpful votes
1 of 5 stars Reviewed 4 weeks ago

What's in a name? You may well ask. This hotel is called the Mercure Stafford South Hatherton House Hotel. Goodness me, that's nearly as long as the sleepless night I spent under its roof. I've had a bad time with hotels of late, but this really was the nadir. We checked in late, as usual, and tottered straight off to... More

Was this review helpful? Yes 3
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Thank you for your contribution We have been in direct communication with regards to your stay but I would like to further add my apologies on this site If I can be of any further assistance please do not hesitate to contact me directly Emily Rogers More

luton
Top Contributor
63 reviews 63 reviews
38 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Stayed here on business and as usual was very impressed with the service and hospitality. I had one niggle with the internet which was not connecting. I reported it to reception and it was sorted within 10 minutes. First class service from Sarah. She is a credit to the hotel and the accor brand! Room was clean and spacious. food... More

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HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Thank you for your comments on Tripadvisor I am pleased to hear that you enjoyed this and previous stays. I will make sure that Sarah sees your comments and would like to thank you for letting me know about her excellent service. I will look into the refresh of the bar menu, this is a group menu and perhaps it... More

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 21, 2014

On first approaching this hotel it looks nice enough, the lobby and bar look nice but defending up to the hall way to my room, 205, the place is looking extremely dated, nicks in the walls, grubby rear of hotel views. The room itself was a lovely size, the bed was really comfy too. Unfortunately the carpet was frayed around... More

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HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Thank you for your review I am pleased to see that you were looked after during your stay and that you enjoyed a good nights sleep. I am disappointed that the bathroom and paintwork was not up to standard, these are areas that we need to work harder on in the future I hope that you will return in the... More

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Additional Information about Mercure Stafford South Hatherton House Hotel

Address: Pinfold Lane, Penkridge ST19 5QP, England
Location: United Kingdom > England > Staffordshire > Penkridge
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Stafford South Hatherton House Hotel 3*
Number of rooms: 51
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Also Known As:
Stafford Quality Hotel

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