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All 1 Penkridge hotels

Mercure Stafford South Hatherton House Hotel

3.0 of 5 Hotel   |   Pinfold Lane, Penkridge ST19 5QP, England
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Mercure Stafford South Hatherton House Hotel
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Ranked #1 of 1 Hotels in Penkridge
A recent review
5 of 5 stars reviewed yesterday
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345 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed yesterday NEW

I stayed here for two nights (27th + 28th Sept), and had a very pleasant experience. The hotel is perhaps a little dated, but absolutely clean and tidy. All staff were friendly, prices were very fair, and the room was as expected - nothing especially fancy, but perfectly agreeable. I would happily return.

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London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Lovely hotel. Could do with some tlc as parts were looking a little tired. Sadly, the restaurant service let the weekend down for us. On our first evening, we were asked by three separate staff what we wanted to drink, then waited for around 30 minutes for 2 drink to turn up at once. Breakfast buffet food was good, but... More

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HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Thank you for your feed-back I am pleased to hear that you plan to return to the hotel in the future, even after having a few issues in the restaurant Thank you for bringing these points to my attention, I will certainly look at the weekend service and organise some additional training to improve our customer experience Emily Rogers More

Newcastle, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

This is our fifth stay at this hotel ,we visit every year when we go to the Midland game fair ,it is ideally situated . When we travel abroad we stay in 5 and 6 stars hotels which are very plush but very very expensive , this hotel however is not 5 and 6 star and is not expensive so... More

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HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Good Morning and thank you for your review, I will ensure that all of the staff read your kind comments Thank you Emily Rogers More

Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I have stayed in many Mecure hotels and have always been very impressed with them. In fact I was so confident in their quality I didn't bother checking the reviews for this hotel- a BIG mistake. The bedroom was ok and was mostly clean. The phone was dirty and made a buzzing noise until I unplugged it. The room was... More

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HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Sir Thank you for your feed-back I am very sorry that you were disappointed with your stay. Many of your points can be addressed immediately and we will certainly do this Please accept my apologies for this shortfall in service Emily Rogers More

Lancashire
Top Contributor
52 reviews 52 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at this hotel for two days on business, this is a reasonably nice hotel but it does need some updating. Bedrooms and bathrooms are quite dated and both myself and my colleague had problems with the seals on our showers which left us with very wet bathroom floors - this could easily be fixed! Staff in general were... More

Was this review helpful? Yes 1
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Good Afternoon and thank you for writing a review on Tripadvisor I would like to thank you for your kind comments about the staff and the food. The hotel is now a little tired but we have in house maintenance who are attending to the bathrooms and the corridors as we speak I hope that we will welcome you back... More

Devon
Contributor
11 reviews 11 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Had a pleasant stay at this hotel. It is a little "tired" in places but was very clean, the staff were most helpful and the food was excellent. We stayed from 5th to 7th September in Room 305 The room was very quiet despite a wedding taking place.

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HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Thank you for taking the time to put your thoughts on tripadvisor. I am pleased to see that you enjoyed your stay and I hope that you will visit us again Emily Rogers More

Cannock, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Staff were first class especially the duty manager who was in charge for the wedding celebrations. The whole team who were on duty from 11:30am to 1:00am next day were brilliant making sure that the wedding was a success and no mishaps happened

Review collected in partnership with Mercure Hotels

Was this review helpful? Yes
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Thank you for your feedback today, I am really pleased that you enjoyed your day and tht you found Peter and his team first class. I hope that we will welcome you back to the hotel in the future Emily Rogers More

Castleford, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Stayed for just under a week earlier this year. Not the most memorable time of my life. Arrived and checked in no problem, on opening the room door, room smelt of cigarette smoke. Staff had no problem relocating me but they insisted that no one had smoked there, do they think I'm completely stupid. I can smell it a mile... More

Was this review helpful? Yes
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Thank you for putting your thoughts on this site. It seems that we did not meet all of your expectations on this occasions and we will try to put some of the issues right in the future I am very sorry about the double charge on your dinner bill on the first night, I will certainly investigate this further I... More

Melbourne, Australia
Top Contributor
141 reviews 141 reviews
44 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Perhaps this hotel could do with a little refurbishment but it was excellent value for money and we enjoyed our stay very much. The reception staff were pleasant and always helpful, the room was spotless and the bar and restaurant were good. We did not use any of ths leisure centre but it was available if desired.

Was this review helpful? Yes
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Good Afternoon I would like to thank you for your contribution on Tripadvisor. I am delighted that you had a good stay at the hotel Emily Rogers More

Warwickshire
Top Contributor
123 reviews 123 reviews
122 hotel reviews
237 helpful votes 237 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed at the Mercure Stafford Hotel in Penkridge for two nights in August 2014 with 3 other couples. We booked our break with Great Little Breaks and can’t believe how good value the deal was. We paid less that £192 per couple for the whole weekend which included breakfast, packed lunch (if you wanted it, but we were out... More

Was this review helpful? Yes 1
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Thank you for taking the time to complete such a useful report. I am delighted to hear that you enjoyed your stay and that the staff were especially helpful during your visit. I will ensure that your report is shared with the team Emily Rogers More

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Additional Information about Mercure Stafford South Hatherton House Hotel

Address: Pinfold Lane, Penkridge ST19 5QP, England
Location: United Kingdom > England > Staffordshire > Penkridge
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Stafford South Hatherton House Hotel 3*
Number of rooms: 51
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Also Known As:
Stafford Quality Hotel

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