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Mercure Stafford South Hatherton House Hotel

Pinfold Lane, Penkridge ST19 5QP, England
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Best prices for: 1 room 1 guest
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Mercure Stafford South Hatherton House Hotel
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Mercure Stafford South Hatherton House Hotel
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406 reviews from our community

Traveler rating
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    95
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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    (406)
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    (115)
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Sidmouth, England, United Kingdom
Senior Contributor
42 reviews 42 reviews
32 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed at the Hatherton House last night. First the good points. It was quiet, the bed was comfortable, quality bed linen and towels, good TV. I had guests for dinner and the food overall was very good. Service good, wine good, and all the staff excellent. Water in the bath/sink plenty and hot, but the shower over the bath is... More 

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Brownhills, United Kingdom
2 reviews
4 of 5 stars Reviewed 1 week ago

I held my wedding and reception here on the bank holiday weekend in early May. While the hotel itself does need some TLC, our day was magical. The staff were faultless and so helpful throughout the planning process and also on the day itself. The food was brilliant and an excellent price. I hope the future refurbs that I believe... More 

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Doncaster, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My Partner and i stayed on bank holiday Monday, upon arrival we were greeted at reception by an employee who obviously didn't want to be there, although to be fair to her she did book us in quickly and ensured our room was ready as it was pre 2pm. More worrying was the fact that although my name was correct... More 

Was this review helpful? Yes 1
HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear MM Thank you for taking the time to give me your feed back regarding your stay at the Hatherton House Hotel. We have put together a maintenance programme together regarding the points you have raised & also I will be holding a full investigation in to the other matters. Kind Regards Peter Miller Hotel Operations Manager More 

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Walsall, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Attended my daughter's wedding on May 2nd. Lovely venue and excellent staff. Great wedding buffet. Breakfast next morning I thought should be cooked to order for the price we paid. Stafford room and bar nice but hotel needs attention, leaking roof seems to be a big problem!!

Was this review helpful? Yes
HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Mrs Clemson 2010 Thank you for taking the time to give me your feed back regarding your stay at the Hatherton House Hotel for your daughters weeding reception. We have now put together a maintenance programme of which my team will be working on. I have passed your comments onto my team for discussion. Kind Regards Peter Miller Hotel... More 

Norwich, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

after arriving for my stay, two nights. I was advised on check-in that WiFi was down and only accessible from the lounge. (well part of the lounge). really annoyed that I wasn't advised beforehand, as I would have found alternative accommodation. shame really. food was certainly not brilliant either. IMO, stay there if you don't want to be contacted..make sure... More 

Was this review helpful? Yes
HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Chris C Thank you for taking the time to give me your feed back regarding your stay at the Hatherton House Hotel. I have passed your comments onto my team so we can resolve the issues you have brought to my attention. Kind Regards Peter Miller Hotel Operations Manager More 

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We arrived on Saturday afternoon to a very busy hotel with a wedding going on, the staff were very attentive, although very busy check in was quick, and easy. The room was of a decent size and clean, I was not keen on the dark furniture, which I thought made the room look a little dark, but, that's just my... More 

Was this review helpful? Yes 1
HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Trevor T Thank you for taking the time to give me your feed back regarding your stay at the Hatherton House Hotel. I have passed your comments onto my team, hope to see you again soon when you are in the area again. Kind Regards Peter Miller Hotel Operation Manager More 

Mevagissey, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Was here for my daughters wedding, staff where fantastic very friendly and helpful, rooms where great clean tidy, the wedding ceremony was in the Stafford suite which was a great size, the food was very good and plenty of it, breakfast for wedding guests in the penkridge suite plenty of it as well. Great place

Was this review helpful? Yes
HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Scott Thank you for your feed back regarding your wedding at the Hatherton House Hotel. It was a shame about the weather on your special day but that's the British weather as we all know. Hope your all had a lovely Sunday afternoon tea with family & friends. I have passed your lovely comments onto my team . Kind... More 

Mevagissey, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

I got married here 2nd May 2015. We had 170 guests (a fair few of them booked to stay following the reception). The bar was well managed and the food was delightful. If you do think about getting married here I would suggest trying the "something different" menu for a buffet. I found all the staff approachable and helpful. The... More 

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HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Mark Thank you for your feed back from your daughters wedding. It was disappointing the sun never came out for the photo's . I hope you had a lovely afternoon tea with family & friends. I have passed your comments onto my team. Kind Regards Peter Miller Hotel Operations Manager More 

Stafford, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Eaten in the restaurant several times and have never been disappointed. Had the set menu Sunday lunch today and it was amazing. I have eaten in many quality restaurants over the years but can honestly say this rates alongside the best of them and beats all of them for value. The Sunday lunch is an incredible £9.95 for 3 courses... More 

Was this review helpful? Yes 1
HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Sir, Thank you very much for your feed back regarding your Sunday Lunch at the Hatherton House Hotel. I have passed your comments onto my team & hope to see you again on a Sunday. Kind Regards . Peter Miller Hotel Operations Manager More 

Contributor
12 reviews 12 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Ok. Here goes. First impression driving in is that it looks quite presentable. Then, walking through the door, there is the reception. Looks quite nice but then the Receptionist sees me. There is no smile forthcoming. Instead she looks away and carries on with her work. A totally unwelcoming approach. Miserable all round. So I think, this will be fun... More 

Was this review helpful? Yes
HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear D Quigg Thank you for taking the time to give me your feed back regards your stay at the Hatherton House Hotel. I have passed your comments on to my team for a full investigation to take place, this is not our standard of approach to guest's & once again thank you for bringing this to my attention. Kind... More 

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