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All 1 Penkridge hotels

Mercure Stafford South Hatherton House Hotel

3.0 of 5 Hotel   |   Pinfold Lane, Penkridge ST19 5QP, England
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Mercure Stafford South Hatherton House Hotel
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Ranked #1 of 1 Hotels in Penkridge
A recent review
4 of 5 stars reviewed 4 days ago
Zena001 Devon
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340 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • German first
  • Any
English first
Devon
Contributor
11 reviews 11 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Had a pleasant stay at this hotel. It is a little "tired" in places but was very clean, the staff were most helpful and the food was excellent. We stayed from 5th to 7th September in Room 305 The room was very quiet despite a wedding taking place.

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HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Thank you for taking the time to put your thoughts on tripadvisor. I am pleased to see that you enjoyed your stay and I hope that you will visit us again Emily Rogers More

Cannock, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Staff were first class especially the duty manager who was in charge for the wedding celebrations. The whole team who were on duty from 11:30am to 1:00am next day were brilliant making sure that the wedding was a success and no mishaps happened

Review collected in partnership with Mercure Hotels

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HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Thank you for your feedback today, I am really pleased that you enjoyed your day and tht you found Peter and his team first class. I hope that we will welcome you back to the hotel in the future Emily Rogers More

Castleford, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

Stayed for just under a week earlier this year. Not the most memorable time of my life. Arrived and checked in no problem, on opening the room door, room smelt of cigarette smoke. Staff had no problem relocating me but they insisted that no one had smoked there, do they think I'm completely stupid. I can smell it a mile... More

Was this review helpful? Yes
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Thank you for putting your thoughts on this site. It seems that we did not meet all of your expectations on this occasions and we will try to put some of the issues right in the future I am very sorry about the double charge on your dinner bill on the first night, I will certainly investigate this further I... More

Melbourne, Australia
Top Contributor
136 reviews 136 reviews
41 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 1 week ago

Perhaps this hotel could do with a little refurbishment but it was excellent value for money and we enjoyed our stay very much. The reception staff were pleasant and always helpful, the room was spotless and the bar and restaurant were good. We did not use any of ths leisure centre but it was available if desired.

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HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Good Afternoon I would like to thank you for your contribution on Tripadvisor. I am delighted that you had a good stay at the hotel Emily Rogers More

Warwickshire
Top Contributor
123 reviews 123 reviews
122 hotel reviews
236 helpful votes 236 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed at the Mercure Stafford Hotel in Penkridge for two nights in August 2014 with 3 other couples. We booked our break with Great Little Breaks and can’t believe how good value the deal was. We paid less that £192 per couple for the whole weekend which included breakfast, packed lunch (if you wanted it, but we were out... More

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HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Thank you for taking the time to complete such a useful report. I am delighted to hear that you enjoyed your stay and that the staff were especially helpful during your visit. I will ensure that your report is shared with the team Emily Rogers More

Bath, United Kingdom
2 reviews
3 of 5 stars Reviewed 3 weeks ago

This is a franchise hotel, not run directly by Mercure. On paper it has very good facilities. However, it is in dire need of refurbishment. The beds were extremely soft. The bathroom smelt mouldy but was clean. The windows were filthy on the outside. The pool is tiny and needs relining. Breakfast was reasonably good and dinner was nice. The... More

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HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Thank you for adding your thoughts to trip advisor. In time I hope that we will refurbish as you have pointed out but I am pleased to read that the staff made your stay better I hope you will return to the hotel in the future Emily Rogers More

Carlisle, Cumbria
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was our second stay here, nice hotel in lovely area,the hotel is slightly dated but still worth the price when you can get a good deal, ideally situated for the village which has a fantastic open air market, staff friendly and helpful and will stay here again

Was this review helpful? Yes
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Thank you for your kind feed-back, I am delighted to see that you had a good time and will stay in the future Emily Rogers More

Dundee, United Kingdom
Top Contributor
149 reviews 149 reviews
50 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Curtains would not close as wooden rings were stuck, however this was corrected but this should have been sorted before guests arrive, as part of a group we had to exit the hotel and enter the function suite for our evening meal, this is not suitable for those with mobility problems or in wheelchairs. The hotel does not have a... More

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HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Good Morning and thank you for your comments on this site. As you quite rightly pointed out the curtains should have been checked before your arrival and I apologise for this, however I am pleased to see that we sorted this when you brought it to our attention I am sorry that your visit did not tick all the boxes... More

Manchester, United Kingdom
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed August 11, 2014

Enjoyed the weekend at the Mecure, the staff and young girls serving in the restaurant for breakfast and dinner were very pleasant and helpful. The location of the hotel is excellent with a short walk into the town and market. The food was very good but the same menu let it down slightly. The room was also very good but... More

Was this review helpful? Yes 2
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Thank you for your kind comments which I will ensure are passed on to the team I hope th welcome you back Emily Rogers More

west sussex uk
Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed August 5, 2014

Went to this hotel for athree night all inclusive break, as we have been to two others in the group we were looking forward to another fab break. We found this hotel sadly lacking, in pretty much all departments,worst of all the restaurant organisation, no one seems to be in charge, and the very young trainee staff seems lost most... More

Was this review helpful? Yes
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Thank you for taking the time to tell us about your stay at the Mercure Stafford South Penkridge, but I was very disappointed to hear that your experience did not come up to other hotels in the group. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every guest and... More

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Additional Information about Mercure Stafford South Hatherton House Hotel

Address: Pinfold Lane, Penkridge ST19 5QP, England
Location: United Kingdom > England > Staffordshire > Penkridge
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Stafford South Hatherton House Hotel 3*
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Also Known As:
Stafford Quality Hotel

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