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All 1 Penkridge hotels

Mercure Stafford South Hatherton House Hotel

3.0 of 5 Hotel   |   Pinfold Lane, Penkridge ST19 5QP, England
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Mercure Stafford South Hatherton House Hotel
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Ranked #1 of 1 hotels in Penkridge
A recent review
4 of 5 stars reviewed 2 days ago
rjayjay Carlisle, Cumbria
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334 people have reviewed this hotel

Traveler rating
    76
    117
    75
    36
    30
See reviews for
57
137
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59
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • German first
  • Any
English first
Carlisle, Cumbria
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was our second stay here, nice hotel in lovely area,the hotel is slightly dated but still worth the price when you can get a good deal, ideally situated for the village which has a fantastic open air market, staff friendly and helpful and will stay here again

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Dundee, United Kingdom
Top Contributor
133 reviews 133 reviews
50 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 1 week ago

Curtains would not close as wooden rings were stuck, however this was corrected but this should have been sorted before guests arrive, as part of a group we had to exit the hotel and enter the function suite for our evening meal, this is not suitable for those with mobility problems or in wheelchairs. The hotel does not have a... More

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HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Good Morning and thank you for your comments on this site. As you quite rightly pointed out the curtains should have been checked before your arrival and I apologise for this, however I am pleased to see that we sorted this when you brought it to our attention I am sorry that your visit did not tick all the boxes... More

Manchester, United Kingdom
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 1 week ago

Enjoyed the weekend at the Mecure, the staff and young girls serving in the restaurant for breakfast and dinner were very pleasant and helpful. The location of the hotel is excellent with a short walk into the town and market. The food was very good but the same menu let it down slightly. The room was also very good but... More

Was this review helpful? Yes 2
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Thank you for your kind comments which I will ensure are passed on to the team I hope th welcome you back Emily Rogers More

west sussex uk
Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Went to this hotel for athree night all inclusive break, as we have been to two others in the group we were looking forward to another fab break. We found this hotel sadly lacking, in pretty much all departments,worst of all the restaurant organisation, no one seems to be in charge, and the very young trainee staff seems lost most... More

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HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Thank you for taking the time to tell us about your stay at the Mercure Stafford South Penkridge, but I was very disappointed to hear that your experience did not come up to other hotels in the group. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every guest and... More

Travelers are raving about these Penkridge hotels

London, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I'm originally from the Midlands and wanted to show my girlfriend the area - Cannock chase etc. I'd seen an 'all-inclusive' deal for Hatherton House and as it was near Cannock thought it perfect for a weekend trip. What's more, I was reliably informed that there was even an option to upgrade for free if suites were not occupied. We... More

Was this review helpful? Yes 1
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Sir Thank you for your comments. I am sorry to read that you were unhappy with the standards of the upkeep of the hotel. Every effort is made to maintain the standards of the hotel with an internal maintenance program. I am pleased to see that you enjoyed food & beverage service with in our restaurant. We do have... More

Bromborough, United Kingdom
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed for 2 nights with my partner, teen ginger step son and 8 year old daughter for a couple of days adventure at Alton Towers. Rooms were clean and perfectly adequate for our needs, staff were pleasant and helpful, food was lovely.

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HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Thank you very much for your comments of which i have passed onto my team.Hope you all had a lovely time at Alton Towers & hope to see you all again soon & enjoy this wonderful weather we are having. Kind Regards Peter Miller Deputy General Manager More

middlesbrough
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I stay here all the time and have seen an old run down building change hands many times, each new owner changes some parts of the decoration or beds and even TVs. the rooms are getting there and I will keep on staying here as it has good points and bad points just like any other hotel, good points are... More

Was this review helpful? Yes 1
HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Thank you for your comments and your business at the Mercure Stafford. I am pleased to see that the work we have done is being noticed but can only apologise that the wi-fi has not come up to your expectations. We are hoping that the work we do in the week commencing 4 August will improve this service. I was... More

Portsmouth, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 14, 2014

Staff were very nice and informative as well as assuring we were well kept and looked after. Cleaning staff did an amazing job each day. Food in the hotel was very tasty indeed and also were very helpful with my girlfriends allergies.

Was this review helpful? Yes 2
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Thank you for your feed-back this week. I am delight to hear that you had a good stay and your kind words will be shared with the team Yours truly Emily Rogers More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 of 5 stars Reviewed July 12, 2014

My Husband & I stayed here for the Fishomania weekend, our room was lovely, the bathroom could have done with a slight update but all the Staff, Food & Service was 100% / Well Done - Happy Customers ☺️

Was this review helpful? Yes
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Thank you very much for putting your thoughts on Tripadvisor. I am always delighted to hear that guests have enjoyed their stay and that they will be visiting us again. I am sorry that the bathroom was not as good as it could have been but we are working on this. Many thanks again Emily Rogers More

Southport, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed July 12, 2014

the hotel and leisure centre were very well equipped.the staff were very helpful and friendly.the food was excellent,from table dote menu or you could pay a small supplement to upgrade to a steak witch was cooked perfectly.

Was this review helpful? Yes
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Thank you for taking the time to put your comments on Tripadvisor. I am pleased to hear that you enjoyed your stay and hope to welcome you back to the hotel again Emily Rogers More

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Additional Information about Mercure Stafford South Hatherton House Hotel

Address: Pinfold Lane, Penkridge ST19 5QP, England
Location: United Kingdom > England > Staffordshire > Penkridge
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Stafford South Hatherton House Hotel 3*
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Also Known As:
Stafford Quality Hotel

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Amenities

Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Mercure Stafford South Hatherton House Hotel is ideally located for both the leisure and business traveller, close to Junctions 12 and 13 of the M6 motorway. You can really relax at the Hotel, a wonderful setting surrounded by rural countryside in the peaceful market town of Penkridge. The hotel has a leisure centre and Free WiFi for all guests. ... more   less 
Number of rooms
51

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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