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Mercure Stafford South Hatherton House Hotel

Pinfold Lane, Penkridge ST19 5QP, England
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1 room 1 adult
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Mercure Stafford South Hatherton House Hotel
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492 Reviews from our TripAdvisor Community

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Huntly, United Kingdom
Level Contributor
55 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

booked at the last minute direct and online - secured very favourable rate and for what i paid very happy. booking process took a few minutes no more. needed overnight stay in stafford area to coincide with meeting next day found hotel with ease, and plenty of parking staff extremely help, positive and pleasant, nothing an issue was given a... More 

Helpful?
Thank andrew p
Rochester, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

Hotel was in good state of repair, rooms modern and good temperature. Check in was slow due to needing to collect all the details given on online booking and take £25 on a credit card as security. ....

Review collected in partnership with Accorhotels.com

Helpful?
Thank ACostomer
HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear ACostomer Thank you for taking the time to give me your feedback. I have passed this onto my team. Kind Regards Peter Miller Hotel Operations Manager More 

Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Our travels took us to stafford as a stop off to Manchester the following day. We arrived at about 6.30pm, to find 3 staff behind the bar area and completely ignored us. Eventually we are checked in, not shown to our room, in fact we needed to ask where it was. On entering the room, it's very dark, cold and... More 

Helpful?
Thank David J
HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear David J Thank you for taking the time to give me your feedback regarding your stay at the Hatherton House Hotel. I was sorry to hear your stay did not meet your expectations, I have passed your comments onto my team and I will be discussing these with every person concerned. This is not our standard of customer care... More 

Travelers are raving about these Penkridge hotels

Stafford, United Kingdom
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My daughter and son had their joint 18th and 21st birthday party at the Mercure Hotel on 16th January, 2016. I have to say that the staff treated us like royalty, nothing was too much trouble, they took care of everything for us which meant we could just get on with enjoying the night - which we certainly did! I... More 

Helpful?
Thank Alfie432
HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Alfie432 Thank you for your lovely comment's, which I have passed onto my team. We all look forward to welcoming you back for your 50th birthday. Kind Regards Peter Miller Hotel Operations Manager More 

Paris, France
2 reviews
4 of 5 stars Reviewed January 3, 2016 via mobile

We attended the New Years Eve event and we had one of our best New Years Eve. The buffet meal was excellent both in choice and quality, the staff were great and the disco had people dancing all night. Staying at the Hotel made it so much easier , the room was large and the bed very comfortable. An excellent... More 

Helpful?
Thank Jeff A
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Jeff A Thank you for taking the time to give me your feedback on New Years Eve. I have passed your comments onto my team. Kind Regards Peter More 

Hednesford, United Kingdom
1 review
4 of 5 stars Reviewed January 1, 2016

We had a great New Years eve at the Hatherton Hotel, we had stayed the previous year and decided to return this year. I cannot fault the package at all, if anything the price did not reflect the enjoyable time we had. from the moment we started, from the wonderful canapés, the plentiful and tasty buffet, the hardworking, polite and... More 

Helpful?
Thank DianeEvans2016
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Diane Thank you for your lovely comments regarding New Years Eve. I have passed your comments onto my team, I look forward to seeing you again this year. Kind Regards Peter More 

Level Contributor
114 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed December 22, 2015 via mobile

The party was excellent, service prompt, food lovely, staff very good. Our room was very clean but the whole place needs redecorating, it's a shame, it looks very tired and patched up in places. Breakfast the next day was lovely, excellent choices to meet all needs, the service was a good standard too.

Helpful?
Thank Susan W
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Susan W Thank you for taking the time to give me your feedback of which I have passed onto my team for discussion. Kind Regards Peter More 

Stafford, United Kingdom
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed December 21, 2015

This review relates to a Christmas dinner dance I attended with approximately forty of my work colleagues on Friday 18th December. On arrival we were welcomed by polite attendants who directed us to the appropriate entrance. Our party walked towards the entrance and noticed the floor was littered with debris, mostly extinguished cigarettes. Not a pleasant first impression. We made... More 

Helpful?
Thank Jono1971_11
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear jono 1971 Thank you for taking the time to give me your feedback regarding the party night you attended. These comments have been passed onto my team so we can review these issues for the future. Kind Regards Peter More 

Woking, United Kingdom
Level Contributor
259 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed December 21, 2015

Historically I have held many sales meetings here and more recently (changed management, for a break. I always find the setting great and very central for UK meetings. The staff are very friendly and nothing is too much trouble. Yes, a little tired in areas but at the price pretty good for me!!

Helpful?
Thank Roger G
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Roger G Thank you for your feedback of which I have passed onto my team. Kind Regards Peter More 

Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed December 20, 2015 via mobile

Beautiful hotel... welcoming staff. ... rooms spotless.... 24 hour room service.... complimentary shampoo and shower gel... massive rooms and dog friendly will use again already recommended to friends and family

Helpful?
Thank Lisaandbump
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Lisaandbump Thank you for taking the time to give your feedback regarding your stay at the Hatherton House Hotel. I have passed your comments onto my team. Kind Regards Peter More 

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