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Mercure Stafford South Hatherton House Hotel

3.0 of 5 Pinfold Lane, Penkridge ST19 5QP, England
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Mercure Stafford South Hatherton House Hotel
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Mercure Stafford South Hatherton House Hotel
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365 reviews from our community

Traveler rating
    81
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    85
    43
    31
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Gloucester, United Kingdom
Top Contributor
120 reviews 120 reviews
63 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed 1 week ago

Average hotel, located near Penkridge town. Short walk into town, albeit through the local church grave yard. Rooms were big, comfortable bed, but the bathrooms a little dated. Quiet location. Big car park, not very well signposted off the road from one direction however. Speedy wifi. Breakfast was poor, uncooked boiled eggs and very slow unattentive service, a shame because... More 

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england
Senior Contributor
45 reviews 45 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed as family members 21st party held here.Large car park which was a plus. Receptionist friendly and helpful on arrival. Hotel is looking tired in places, but what we paid and for the convenience we were happy with it.Bedroom,clean and comfortable with table and chairs as well and tea and coffee making facilities which i did not expect.The bathroom needed... More 

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Wolverhampton, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here during an overnight stay,we were pleased with the hotel considering the price we payed and the bonus was it was a five minute walk ( through a graveyard- not reccommended late at night) to get into the village. The village itself has four/ five pubs and a fantastic Chinese restaurant which I woiul highly recommended. We will... More 

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Livingston, United Kingdom
Top Contributor
85 reviews 85 reviews
45 hotel reviews
71 helpful votes 71 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Needs some real investment as the whole place just looks a bit run down. The public areas are decidedly average although the main restaurant looks not too bad. A few points: - The bathrooms are either very badly stained or dirty - didn't want to inspect too closely. In my room some of the taps had bits broken from them... More 

Was this review helpful? Yes 1
HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Sir Thank you for taking the time out to give me your feed back. We do have a maintenance programme in operation at the hotel which my team are working on at the present time. I have passed your comments on to my team so they can investigate matters of concern. I would like to wish you a Merry... More 

Andover, United Kingdom
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 3 weeks ago

On the plus side the hotel has a large car-park, nicely kept grounds, the staff were friendly and check in was easy although I never received any 'welcome gift on arrival' as stated on my booking. What this was meant to be I shall never know. Slightly difficult to find as the position, acording to the post code, of the... More 

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HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear James Bannister, Thank you for taking the time to tell us about your stay at the Mercure Stafford South Penkridge, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every guest and your feedback... More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The gym at the hatherton is fine for some one who just wants a light work out a couple of times a week good selection of weights always tidy the lad Josh is very pleasant and always willing to help the sauna is a bit hit and miss it's the only thing that I can really fault some people moan... More 

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HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Spursareace 19 Thank you for your feedback regarding your visit to our gym .I will pass your comments on to Josh. Merry Christmas & A Happy 2015. Kind Regards Peter Miller Deputy General Manager More 

Leeds, United Kingdom
Top Contributor
55 reviews 55 reviews
41 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed November 20, 2014

I have stopped at a few Mercure Hotels and not been impressed. I was very dubious about staying here firstly because it's a Mercure and secondly the reviews posted on here. I stayed for the week while working nights in Stafford and have no regrets at all. On check in the staff were helpful, friendly and polite. The bar food... More 

Was this review helpful? Yes 3
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Thank you very much for your comments on this site, it is always a worry that we look after our night working visitors so I am delighted that we were able to do so on this occasion. I will ensure that your comments are shared with the team More 

1 review
2 of 5 stars Reviewed November 10, 2014 via mobile

Stayed on the night of the 3rd November. The following are points I'm not happy with 1: bathroom taps absolutely filthy 2: the carpet in the room had a chunk missing out of it near the wall??? 3: breakfast quick to take the room number to charge you but try get a cup of tea forget about it! Took my... More 

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HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear joeman 33211 Thank you for your feedback. I was disappointed that the bathrooms & carpets was not up to standard, these areas we need to work harder on in the future. Thank you for bringing the restaurant service standard to my attention. I will certainly look at the service standard and organise some additional training to improve our customer... More 

Wigan, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 4, 2014

Great village , we used the hotel as a base , we went on day trips to Black Country museum , and we loved the village , very quiet hotel and the staff were very nice ,we had a drink in the village which was very old fashioned . I would go back to this hotel , the only negative... More 

Was this review helpful? Yes
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Thank you for your contribution on Tripadvisor I am pleased to see that your enjoyed your stay with us and also that you enjoyed the local hostelry. I will ensure that yiour feed-back is shared with the team Many thanks Emily Rogers More 

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Additional Information about Mercure Stafford South Hatherton House Hotel

Address: Pinfold Lane, Penkridge ST19 5QP, England
Location: United Kingdom > England > Staffordshire > Penkridge
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Stafford South Hatherton House Hotel 3*
Number of rooms: 51
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Also Known As:
Stafford Quality Hotel

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