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Mercure Stafford South Hatherton House Hotel

Pinfold Lane, Penkridge ST19 5QP, England
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Mercure Stafford South Hatherton House Hotel
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Mercure Stafford South Hatherton House Hotel
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432 Reviews from our TripAdvisor Community

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Traveler rating
    88
    143
    103
    54
    44
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74
169
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88
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (432)
  • Mar-May only
    (118)
  • Jun-Aug only
    (123)
  • Sep-Nov only
    (104)
  • Dec-Feb only
    (87)
All months
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

This hotel gave us a lovely friendly warm welcome to Dan and April's wedding yesterday. Great food,comfy rooms. Staff couldn't do enough. We're going back for new year's eve celebrations again. Central venue, breakfast was brilliant. Gave the happy couple a smashing send off.

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Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 1 week ago

When you look at pictures on web site it looks a lovely place, in reality it's carparks are littered, flower bed sorry weed beds, front of hotel really need tidied up and a coat of paint, staff really good no complaints there, bedrooms hmm toilets need bleached, you can buy this in supermarkets etc, around the bath taps filthy you... More 

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HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Gerry Thank you for taking the time to give me your feedback with regards your stay at the Hatherton House Hotel. I have passed your comments on to my team for discussion.. Kind Regards Peter Miller Hotel Operations Manager More 

Humbie
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

I will start with the positives, staff are lovely and friendly, and the breakfast is one of the best I have ever had and the main breakfast area, reception and rooms themselves are of a decent standard, let's face it's very cheap. I would have loved to score this hotel higher because of the staff. On the negative - The... More 

Was this review helpful? Yes
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Ferg J Thank you for taking the time to give me your feedback regarding your stay at the Hatherton House Hotel. I have passed your comments onto my team for discussion. Kind Regards Peter Miller Hotel Operations Manager More 

Travelers are raving about these Penkridge hotels

Level Contributor
5 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

Stayed here with my Mum and got a cheap deal on one of the price comparison sites otherwise would have been more put out about our experience. Staff were courteous and friendly enough but seemed a bit put out we didn't want to eat in the hotel or add on breakfast or use the leisure facilities. Room was spacious and... More 

Was this review helpful? Yes
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Helen N Phil G Thank you very your feedback regarding your stay at the Hatherton House Hotel. I have passed your comments on to my team for discussion. Kind Regards Peter Miller Hotel Operations Manager More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stopped for one night for DBB £104 for two. Felt this was good value - it covered a 3 course meal and coffee, and breakfast excellent the following morning. Room was lovely, bathroom dated but clean. Staff really helpful - Amy at dinner, reception and breakfast staff warm and friendly. Food was good standard. Great place to stay to... More 

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HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Drummer G Thank you for taking the time to give me your feedback with regards your stay at the Hatherton House Hotel. I have passed your lovely comments on to my team. Kind Regards Peter Miller Hotel Operations Manager More 

Wimborne Minster, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Booked here as a stopover on our way south from Scotland. Hotel chosen as we have stayed in Mercure hotels in France on numerous occasions and have always been impressed. Sadly this hotel does not reach anywhere near the standards expected. On arrival check in was efficient though not particularly welcoming after a long drive from Scotland. The room allocated... More 

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HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear nickwg Thank you for taking the time to give me your feedback regarding your brief visit to the Hatherton House Hotel . I have passed your comments on to my team for discussion. Kind Regards Peter Miller Hotel Operations Manager More 

Berkeley, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We had 2 rooms booked at this hotel as we were staying for a friends wedding, the hotel was dirty & our toilet leaked. When we were looking for the tv remote we pulled the mattress back & found a moldy orange, when we reported this to reception they were going to deal with it when we went out, on... More 

Was this review helpful? Yes 1
HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Mrs Breen Thanks for taking a few moments to write us a review, I am very sorry that your stay was memorable for the wrong reasons. I very much understand your disappointment and sincerely apologise. I was glad you also contacted the hotel directly so I could help restore your faith in our hotel and the Mercure brand. I sincerely... More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel looks shabby and unloved from outside, the inside is pleasant but clearly needs a refurbishment- the rooms are basic, mine smelt and had clearly been smoked in. The bed was ok, but like other reviews it's two singles pushed together. The gym is very well equipped but the equipment needs servicing and generally the place needs some attention.... More 

Was this review helpful? Yes
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Samantha T Thank you for taking the time to give me your feedback regards your stay at the Hatherton House Hotel. I have passed your comments onto my operations team for discussion. We have also put a maintenance program together of which we are working through. Kind Regards Peter Miller Hotel Operations Manager More 

Wolverhampton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The outside and entrances need to see the regular attention of a decorator and gardener, particularly the dangerous loose steps at the main entrance. But walk inside and the place is immaculate. What made the week stay so decent was the staff. They are courteous, polite, happy to help and simply could not be faulted apart from the fact that... More 

Was this review helpful? Yes
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Martin R Thank you for taking the time to give me your feedback regards your stay at the Hatherton House Hotel. I have your comments on to my operations team for them to share with all members of staff. With regards to the hotel front steps we have got a maintenance company coming in to do major repairs on... More 

Hotel Review Summarization

What travelers say

  • Very good(16)
  • Evening meals(8)
  • Ground floor(4)
  • Reception staff(3)
  • Friendly and helpful(3)
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56 photos of this hotel

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Room/suite (4)
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Dining (3)
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Hotel & grounds (2)
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Other (4)
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