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Mercure Stafford South Hatherton House Hotel

Pinfold Lane, Penkridge ST19 5QP, England
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Mercure Stafford South Hatherton House Hotel
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Mercure Stafford South Hatherton House Hotel
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387 reviews from our community

Traveler rating
    85
    132
    92
    46
    32
See reviews for
64
153
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77
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (387)
  • Mar-May only
    (96)
  • Jun-Aug only
    (100)
  • Sep-Nov only
    (104)
  • Dec-Feb only
    (87)
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Rochdale, United Kingdom
Top Contributor
57 reviews 57 reviews
9 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 1 week ago

As other reviews have commented the hotel is in need of updating. The bedroom was massive and a nice comfy bed. Limited tea and coffee and NO biscuits. Breakfast was served in a conference room and was very good. Lunch was very limited and not good. A lighter salad option should have been available. Bar staff and general staff were... More 

Was this review helpful? Yes
HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear What No Bisuits Thank you for taking the time to give me your feed back on your recent stay, I have passed your comments onto my team for further discussion. Thank you your nice comments regarding the staff & I am sorry you had NO Bisuits in your bedroom. Kind Regards Peter Miller Hotel Operations Manager More 

Knaresborough, England, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

On the negative side, the hotel looks very tired and badly in need of refurbishment. On the plus side the staff are helpful, friendly and courteous. Food is average but that may be more a reflection of the catering facilities than the competence of kitchen staff.

Was this review helpful? Yes
HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Robert S Thank you for taking the time out to give me your feed back on the hotel regarding your recent stay with us. I have passed your comments on to my team. We are now putting a maintenance program in to operation. Look forward to seeing you again when you are in this area. Kind Regards Peter Miller... More 

Travelers are raving about these Penkridge hotels

Stafford, United Kingdom
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
121 helpful votes 121 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I spoke to a very friendly receptionist as I made a reservation for a Saturday evening meal at the restaurant and it was nice to see the friendly, welcoming theme was something that would continue throughout our evening there. On arrival we were led into the restaurant by a young waitress and given the option of choosing a table whilst... More 

Was this review helpful? Yes 1
HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Busbar, Thank you for your lovely comment's of which I have passed on to all my team. We look forward to seeing you again soon. Kind Regards Peter Miller Hotel Operations Manager More 

Wolverhampton, United Kingdom
1 review
4 of 5 stars Reviewed 4 weeks ago

WE held my daughters birthday party there and i have got to say the staff were extremely helpful the food was amazing and was all served piping hot there were 21 of us there that evening and we had no delays with the food. i would recommend using this hotel for parties anytime and the stay over was very good.... More 

Was this review helpful? Yes
HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Sharon Thank you for lovely comments regarding your daughter's birthday party here at the Hatherton. I have passed your comments onto all my Heads of Department for them to pass onto there teams. I hope too see you again when the next family party takes place. Kind Regards Peter Miller Hotel Operations Manager More 

Contributor
13 reviews 13 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I stayed at the Mercure recently for a few days. The hotel wasn’t my first choice in the area and in fact it was effectively forced on me due to the unavailability of the Premier Inn, such is the extravagant hotel life I live... The Trip Advisor reviews were a bit hit and miss so my expectation levels weren’t particularly... More 

Was this review helpful? Yes 2
HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Trickrik Thank you for taking the time out to give me your feed back regarding your recent stay at the hotel. Your comment's i have passed onto all of my Heads of Departments for them to discuss with there teams. Kind Regards Peter Miller Acting General Manager More 

Warrington, United Kingdom
Contributor
14 reviews 14 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 19, 2015

We stayed for one night to attend a family celebration in Cannock.The receptionist was very welcoming and could not do enough for us.She booked taxis for us with a local firm.The room was a good size bed comfortable and we could open the window! The room did overlook the railway line.However the noise was only heard in the middle of... More 

Was this review helpful? Yes
HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Elizabeth Thank you for your feed back regarding your stay with us in December. I now have a maintenance program in operation for leisure centre & your comments have been forwarded to all heads of departments for discussion. We hope to see you again in December if you are in the area visiting friends & family. Kind Regards Peter... More 

west Midlands
Contributor
11 reviews 11 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 18, 2015

Stayed for 1 night with husband and friends for a Christmas work event. Our friends were already waiting for a key to their second room when we arrived (problem with lighting in the first), The second room was a twin so was again not acceptable and they settled for the third. We were overlooking the carpark and rail line. The... More 

Was this review helpful? Yes
HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Angela Thank you for your comments regarding your stay with us in December. I am sorry that the hotel did not meet your expectations whilst you stayed with us , we do have a maintenance program in operation of which my team are working through. At the Mercure Stafford South Hatherton House Hotel we pride ourselves on excellent service... More 

Stoke-on-Trent, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 17, 2015

I treated my daughter to a PG Tips 2 for 1 deal today. We were given a lovely warm welcome on our arrival and shown to our table where we sat on gorgeously soft chairs in a very pretty lounge to have a beautifully presented Afternoon Tea.The sandwiches were lovely, plenty of choices of speciality teas and the cakes were... More 

Was this review helpful? Yes 1
HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Helen Thank you for lovely comments regarding your afternoon tea which you had with us on Tuesday.I have passed your comments onto my team. I look forward to seeing you again soon & I guess the rest of the family enjoyed there little surprise of cakes that evening. Kind Regards Peter Miller Acting General Manager More 

Wolverhampton, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 17, 2015

My partner and I decided to go along to the Hatherton House Hotel's Valentines evening. We were greeted with a freshly made cocktail and sat down in their relaxing reception area. We were then taken to another room where the evening entertainment was to be held. We thoroughly enjoyed the food and film which was shown. The staff were extremely... More 

Was this review helpful? Yes 1
HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Alison J I am pleased you enjoyed your Valentines dinner & watching Dirty Dancing. I have passed your comments onto my team. I hope to see you on the 13th June for our ladies night. Kind Regards Peter Miller Acting General Manager More 

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