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Mercure Stafford South Hatherton House Hotel

Pinfold Lane, Penkridge ST19 5QP, England
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1 room 1 guest
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Mercure Stafford South Hatherton House Hotel
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449 Reviews from our TripAdvisor Community

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Traveler rating
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    106
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (449)
  • Mar-May only
    (118)
  • Jun-Aug only
    (140)
  • Sep-Nov only
    (104)
  • Dec-Feb only
    (87)
All months
Southwold, United Kingdom
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed yesterday NEW

Very surprised at the poor quality of this Mercure Hotel. Having stayed in several Accor Group hotels in Europe we have been generally impressed - this one has slipped through the net. The room was very tired but fairly clean but outside was an eyesore. There were no net curtains for a start. Our meal took some time coming -... More 

Was this review helpful? Yes
Fontanieres, France
Level Contributor
23 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Ideal hotel for touring the region, staff helpful and very friendly, room a little dated but no problems, for the price nothing to complain about. Peter the manager who was on duty while we were there was exceptionally helpful, thank you Peter, sorry about the power cut and coffee machine not working.

Was this review helpful? Yes
HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Keith Thank you for taking the time to give your feedback regarding your stay at the Hatherton House Hotel. I will pass your comments on to my team. Sorry about the power cut, hope you had a good trip home. Kind Regards Peter Miller Hotel Operations Manager More 

Stafford, United Kingdom
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My mum celebrated her 50th birthday here, with a party of about 70 friends. The hotel were very helpful with the organisation, and but on a lovely buffet on the night. Many of the guests, myself included also stayed in the hotel that night, the rooms were clean and comfortable. The staff were friendly and helpful.

Was this review helpful? Yes
HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear garden_fairies Thank you for taking the time to give me your feed back regarding your moms 50th birthday day party here at the Hatherton House Hotel. I have passed your lovely comments on to my team. Looking forward to seeing you again soon for the next family celebration. Kind Regards Peter Miller Hotel Operations Managaer More 

Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

My friend and I stayed here for 2 nights as we were attending v festival. It was a last minute booking and this hotel was the only one available for the weekend. Upon first impressions, the hotel does look tired and in need of a little tlc. The room itself was ok,certainly acceptable for 2 nights. Some People will probably... More 

Was this review helpful? Yes
HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Starble Thank you for taking the time to give me your feed back regarding your stay at the Hatherton House Hotel. I have passed your comments onto my team. Hope you had a lovely time at v festival and did not get to wet. Hope to see you next year. Peter Miller Hotel Operations Manager More 

1 review
5 of 5 stars Reviewed 1 week ago

Had my wedding here and all went well lovely clean room food was very nice staff very friendly would definitely stay here again would highly recommend for weddings it's very good for the money all my guests love it here x x x xx x x x x x x x x x x x x x x x x... More 

Was this review helpful? Yes
HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Laura Thank you for lovely comments regarding your Wedding Reception with us on Saturday 15th August. I have passed your comments onto my team. Hope you have a lovely honeymoon. Kind Regards Peter Miller Hotel Operations Manager More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

None of the bedroom doors have even a hint of soft close about them. Being nice big sturdy doors they make a nice loud bang when allowed to shut unassisted. This means that when there's a wedding on in the hotel you'll have a sleep rousing cacophony of doors slamming into the small hours. Matters are made worse by the... More 

Was this review helpful? Yes 1
HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Trampled Thank you for taking the time to give me your feedback regarding your stay the Hatherton House Hotel. I have passed your comments onto my Operations team for discussion. Kind Regards Peter Miller Hotel Operations Manager More 

Praia da Rocha, Portugal
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Went for a wedding with overnight stay, Staff very friendly and helpful, the wedding reception was very well organised . The rooms were pleasant and clean. I did not have breakfast or try the gym so i cant comment on those but all in all i personally was impressed, its certainly better decorated and staffed than it was 12 years... More 

Was this review helpful? Yes
HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear 305wrighty Thank you for taking the time to give me your review regards your stay at the Hatherton House Hotel. I have passed your comments onto my for discussion. Kind Regards Peter Miller Hotel Operations Manager More 

Coventry, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Food ok staff ok very dirty dirty bathroom dirty room filthy shower in leisure complex sticky tables in bar area . We had drinks at 2pm in bar area , went out till 6pm when walked back in glasses still there .cleaners went in room in morning I think they made bed never changed towels or sheets never even wiped... More 

Was this review helpful? Yes
HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear 305wrighty Thank you for taking the time to give me your review regards your stay at the Hatherton House Hotel. I have passed your comments onto my team for discussion. Kind Regards Peter Miller Hotel Operations Manager More 

Travelers are raving about these Penkridge hotels

Cannock, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Held my sons wedding reception 8th august 2015 excellent help of setting up the room on the previous day.Excellent welcome , meal ,bar staff ,resident dj and Peter the manager on the day The hotel may need a bit of decorating tlc but the staff made up for it to host a wonderful wedding

Was this review helpful? Yes 1
HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear GERARD D Thank you for your lovely comments regarding your Wedding Reception. I have passed your comments onto my team. Peter Miller Hotel Operations Manager More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

A nice atmosphere and the staff are kind and polite. The room me and my father stayed in was a double bed, luckily we could split them apart and my dad didn't have a cover. the room was moderately clean apart from a tissue under the bed and 100's of dead flies in the round light on the roof. A... More 

Was this review helpful? Yes
HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Marek Thank you for taking the time to give me your feedback regarding your stay at the Hatherton House Hotel. I have passed your comments onto my team for discussion. Kind Regards Peter Miller Hotel Operations Manager More 

Hotel Review Summarization

What travelers say

  • Very good(16)
  • Evening meals(8)
  • Ground floor(4)
  • Reception staff(3)
  • Friendly and helpful(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Bathroom (5)
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Dining (2)
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Room/suite (11)
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Business center/function rooms (1)
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Hotel & grounds (2)
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Pool/beach area (1)
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Other (23)

Management photos: Courtesy of the property manager

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Room/suite (4)
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Dining (3)
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Hotel & grounds (2)
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Other (4)
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