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Mercure Stafford South Hatherton House Hotel

3.0 of 5 Pinfold Lane, Penkridge ST19 5QP, England
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Mercure Stafford South Hatherton House Hotel
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Mercure Stafford South Hatherton House Hotel
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348 reviews from our community

Traveler rating
    78
    121
    82
    37
    30
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62
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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Warboys Cambridgeshire
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is looking a little tired and like most these days needs money spent on it. The room for a single was really big with both an easy chair and a straight backed one for working at the neat table. A wardrobe and dressing table gave too little packing space for a four night stay. The bathroom had the... More

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HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Guest Thank you very much for your positive review, I do hope that we can welcome you back to the hotel in the future Emily Rogers More

Newcastle, United Kingdom
Top Contributor
87 reviews 87 reviews
87 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel the weekend of V FESTIVAL! I couldn't believe the price it was only £55 per night per room. It was around 20 minute drive to the entrance. The reception staff were very helpful and booked us a taxi. The hotel itself is very tired, old and needs a revamp! But for the price on that... More

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HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Thank you for your review. I am pleased to see that you enjoyed your stay over V Festival, finding the hotel good value for money. I hope that you will choose us again if you are in the area Emily Rogers More

Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 3 weeks ago

I stayed here for two nights (27th + 28th Sept), and had a very pleasant experience. The hotel is perhaps a little dated, but absolutely clean and tidy. All staff were friendly, prices were very fair, and the room was as expected - nothing especially fancy, but perfectly agreeable. I would happily return.

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HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Good Morning and thank you for your review I am pleased to see that you enjoyed your stay and hope to welcome you back to the hotel very soon Emily Rogers More

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Lovely hotel. Could do with some tlc as parts were looking a little tired. Sadly, the restaurant service let the weekend down for us. On our first evening, we were asked by three separate staff what we wanted to drink, then waited for around 30 minutes for 2 drink to turn up at once. Breakfast buffet food was good, but... More

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HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Thank you for your feed-back I am pleased to hear that you plan to return to the hotel in the future, even after having a few issues in the restaurant Thank you for bringing these points to my attention, I will certainly look at the weekend service and organise some additional training to improve our customer experience Emily Rogers More

Newcastle, United Kingdom
Senior Reviewer
9 reviews 9 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is our fifth stay at this hotel ,we visit every year when we go to the Midland game fair ,it is ideally situated . When we travel abroad we stay in 5 and 6 stars hotels which are very plush but very very expensive , this hotel however is not 5 and 6 star and is not expensive so... More

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HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Good Morning and thank you for your review, I will ensure that all of the staff read your kind comments Thank you Emily Rogers More

Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I have stayed in many Mecure hotels and have always been very impressed with them. In fact I was so confident in their quality I didn't bother checking the reviews for this hotel- a BIG mistake. The bedroom was ok and was mostly clean. The phone was dirty and made a buzzing noise until I unplugged it. The room was... More

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HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Sir Thank you for your feed-back I am very sorry that you were disappointed with your stay. Many of your points can be addressed immediately and we will certainly do this Please accept my apologies for this shortfall in service Emily Rogers More

Lancashire
Top Contributor
52 reviews 52 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel for two days on business, this is a reasonably nice hotel but it does need some updating. Bedrooms and bathrooms are quite dated and both myself and my colleague had problems with the seals on our showers which left us with very wet bathroom floors - this could easily be fixed! Staff in general were... More

Was this review helpful? Yes 1
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Good Afternoon and thank you for writing a review on Tripadvisor I would like to thank you for your kind comments about the staff and the food. The hotel is now a little tired but we have in house maintenance who are attending to the bathrooms and the corridors as we speak I hope that we will welcome you back... More

Devon
Contributor
11 reviews 11 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed September 12, 2014

Had a pleasant stay at this hotel. It is a little "tired" in places but was very clean, the staff were most helpful and the food was excellent. We stayed from 5th to 7th September in Room 305 The room was very quiet despite a wedding taking place.

Was this review helpful? Yes
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Thank you for taking the time to put your thoughts on tripadvisor. I am pleased to see that you enjoyed your stay and I hope that you will visit us again Emily Rogers More

Cannock, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 10, 2014

Staff were first class especially the duty manager who was in charge for the wedding celebrations. The whole team who were on duty from 11:30am to 1:00am next day were brilliant making sure that the wedding was a success and no mishaps happened

Review collected in partnership with Mercure Hotels

Was this review helpful? Yes
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Thank you for your feedback today, I am really pleased that you enjoyed your day and tht you found Peter and his team first class. I hope that we will welcome you back to the hotel in the future Emily Rogers More

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Additional Information about Mercure Stafford South Hatherton House Hotel

Address: Pinfold Lane, Penkridge ST19 5QP, England
Location: United Kingdom > England > Staffordshire > Penkridge
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Stafford South Hatherton House Hotel 3*
Number of rooms: 51
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Also Known As:
Stafford Quality Hotel

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