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Zao Onsen Tsuruya Hotel

710 Zao-onsen, Yamagata 990-2301, Yamagata Prefecture
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1 room 1 adult
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54 Reviews from our TripAdvisor Community

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Toronto, Canada
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for a few nights one winter and loved it so much that I wish I stayed longer. The staff were very kind and thoughtful, and the room was wonderfully cozy. My favourite part was the variety of onsen, especially the cave bath! My partner doesn't usually enjoy onsens, but because they have family baths here and we could... More 

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Thank jeshhh
Dubai, United Arab Emirates
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed November 2, 2015

Stayed here for 1 night to experience a more traditional Japanese hotel. Its not actually a particularly old building but is operated in a very traditional manner. The staff spoke limited english apart form one of the gentleman. All the staff were incredibly kind and attentive. The room was very spacious and included a private bathroom and toilet. Don't expect... More 

Helpful?
Thank Fred G
Yokohama, Japan
Level Contributor
68 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed August 16, 2015

Tsuru-ya Hotel is a traditional Japanese inn (ryokan) located in Zao Onsen (spa). There’s a long, winding drive up the mountain to get there. We were six in a van, and the people in the back-most seats had to have strong stomachs. You leave your shoes at the front entrance, and use their slippers. Whenever you want to go outside,... More 

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Thank Ms_Yokohama2014
Taipei, Taiwan
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed March 25, 2015 via mobile

Styed here for 4 nights with a lot of friends. We came here for snowboarding. This hotel is very clean and suitted in tranditional Japanese style. The onsen is great. Food is too delecious to describe. The service can't be great. Everyday we finished the snowboarding , the 女將 served us a cup of sweet wine to warm up our... More 

Helpful?
Thank pppeko
Austin, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 31, 2014 via mobile

I will be ever thankful to the owners and staff at Tsuruya Hotel. When I injured my back skiing, they were so kind calling the ambulance, giving me a ride back from the hospital to the hotel, and being so caring and generous... Will definitively come back!!!

Helpful?
4 Thank Gaston S
Sydney, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 22, 2014

A pleasure to stay at Tsuruya. The staff provide a wonderful service and are fantastic. If i get the chance to go to Zao Onsen again I will definitely stay here. Tsuruya provide a transit service to the ski lifts and there is a drying room at the hotel, making it extremely easy to get to the snow.

Helpful?
1 Thank MrRobertofWater
Singapore, Singapore
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed March 21, 2014

First, hotel is just located opposite the Zao onsen bus terminal. I m not able to comment for all if the hotel is good location because for those who ski or snow boarding will need to walk a distance either 7mins to the nearest ropeway or about 15mins to the second ropeway for their activities. A convenience stall is located... More 

Helpful?
1 Thank Traveller_SV0591
Singapore, Singapore
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 16, 2013

Great location, just directly across the Zao Onsen bus terminal, thus it was really easy for me and my family to locate it. We were greeted by friendly staff and the cozy hotel itself. What's more, there is free Wi-fi available at the hotel's lobby which was extremely helpful as well :) The hotel staff even took an extra step... More 

Helpful?
1 Thank quantums
Colorado Springs, Colorado
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed September 23, 2013

My son, wife and I wanted to experience a traditional Japanese hotel... this hotel completely exceeded expectations. We were warmly greeted and escorted to our room where we were served tea. The same woman later served us dinner and breakfast in a private room. This continuity enhanced our comfort. The staff are Japanese speaking and my son acted as interpreter.... More 

Helpful?
2 Thank DLF_10
Brisbane, Australia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 15, 2013

My wife and I stayed at this hotel early January and the staff were extremely helpful and polite despite our inability to speak their language. The rooms were very clean and comfortable, the food was fantastic and the private onsets are a real luxury. We were there to ski and were surprised at how few skiers were on the mountain.... More 

Helpful?
3 Thank D J
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