We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 37 Yamagata B&Bs / inns

Zao Onsen Tsuruya Hotel

710 Zao-onsen, Yamagata, Yamagata Prefecture 990-2301, Japan (Zao Onsen)
Hotel amenities
Save Saved
You added Zao Onsen Tsuruya Hotel to your Saves list
Zao Onsen Tsuruya Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Ranked #1 of 37 Yamagata B&B and Inns
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed March 22, 2014
MrRobertofWater Sydney, Australia
  • Overview
  • Reviews (34)
  • Photos (12)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (2)
  • Location
  • More
Write a Review

34 people have reviewed this hotel

Traveler rating
See reviews for
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Sydney, Australia
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 22, 2014

A pleasure to stay at Tsuruya. The staff provide a wonderful service and are fantastic. If i get the chance to go to Zao Onsen again I will definitely stay here. Tsuruya provide a transit service to the ski lifts and there is a drying room at the hotel, making it extremely easy to get to the snow.

Was this review helpful? Yes
Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 21, 2014

First, hotel is just located opposite the Zao onsen bus terminal. I m not able to comment for all if the hotel is good location because for those who ski or snow boarding will need to walk a distance either 7mins to the nearest ropeway or about 15mins to the second ropeway for their activities. A convenience stall is located... More

Was this review helpful? Yes
Singapore, Singapore
1 review
4 of 5 stars Reviewed December 16, 2013 via mobile

Great location, just directly across the Zao Onsen bus terminal, thus it was really easy for me and my family to locate it. We were greeted by friendly staff and the cozy hotel itself. What's more, there is free Wi-fi available at the hotel's lobby which was extremely helpful as well :) The hotel staff even took an extra step... More

Was this review helpful? Yes
Colorado Springs, Colorado
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 23, 2013

My son, wife and I wanted to experience a traditional Japanese hotel... this hotel completely exceeded expectations. We were warmly greeted and escorted to our room where we were served tea. The same woman later served us dinner and breakfast in a private room. This continuity enhanced our comfort. The staff are Japanese speaking and my son acted as interpreter.... More

Was this review helpful? Yes 3
Brisbane, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 15, 2013

My wife and I stayed at this hotel early January and the staff were extremely helpful and polite despite our inability to speak their language. The rooms were very clean and comfortable, the food was fantastic and the private onsets are a real luxury. We were there to ski and were surprised at how few skiers were on the mountain.... More

Was this review helpful? Yes 1
Perth, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 3, 2013

What a find this place is. This traditional Japanese Inn or Ryokan is situated at the end of a long winding bus trip up a mountain in Yamagata. The scenery is breathtaking with thick blankets of snow covering everything. The place had a magical wonderland feel about it. We arrived late in the afternoon and were met by two very... More

Was this review helpful? Yes 1
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 16, 2012

The Onsen town is beautiful with lots of nearby facilities, inns, and restaurants. You can enjoy the view of Zao mountain from your room. The hotel has different hot spring baths with milky sulfuric water that has a PH value of close to 1, leaving your skin feeling soft and silky after soaking. You will enjoy the lovely nature's view... More

Was this review helpful? Yes
Hong Kong
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 27, 2011

My family has been skiing in japan every winter for two decades, and Zao Onsen offers the most scenic powder of them all. We stayed at Tsuruya for a week and everyone gained at least 5 pounds due to the great food (the portions are big, and you just can't stop eating...). The 5 different onsen private rooms are great... More

Was this review helpful? Yes 1
16 reviews 16 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 24, 2009

The hotel is right across from bus station and Tourist info centre. I was afraid it'd be noisy, but it wasn't. Very convenient location, easy access to ski lifts and ropeways - if too far for you to walk, they'd ferry you there on their van or bus, FOC! Plus, they'll pick you up too-within the stated hours. Mr Muruyama... More

Was this review helpful? Yes 1
Owners: What's your side of the story?
If you own or manage Zao Onsen Tsuruya Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Zao Onsen Tsuruya Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Zao Onsen Tsuruya Hotel

Address: 710 Zao-onsen, Yamagata, Yamagata Prefecture 990-2301, Japan
Location: Japan > Tohoku > Yamagata Prefecture > Yamagata > Zao Onsen
Price Range (Based on Average Rates): $
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Travelocity, Rakuten, BookingOdigeoWL, Recruit Holdings Co Ltd (Inbound), JAPANiCAN and Hotels.com so you can book your Zao Onsen Tsuruya Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

12 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (11)
Dining (2)
View from room (1)
Other (8)

Management photos: Courtesy of the property manager

All management photos (2)
Other (2)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
hotels in
any neighborhood
in Yamagata with
any amenities


Free Parking Restaurant
Number of rooms

Questions & Answers

Questions? Get answers from Zao Onsen Tsuruya Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer