Arrived to a broken computer system with a member of staff who didn't seem to know what was happening.. after taking 20 mins to check in??? we went to our room.. FREEZING.. no heating at all.. very small and i'm 5'7 and my legs hung over the end of the double bed? We weren't allowed a heater as they were... more

Came from the US, found the meals & staff great. Very helpful, & thoughtful in providing information for traveling about, finding appropriate transportation & sightseeing needs. Our room was quiet, clean, & comfortable; the bathroom seemed recently renovated & met our needs. The owners & staff made us feel welcomed like family. The only thing we would change is the... more

This hotel looks awful from the outside the plaster is falling off the walls and it is located on a very busy road. It is very dated inside and desperatley needs a make over. I booked a double room via the web site and on arrival we were directed to a twin room. The Assistant manager happened to be next... more

Just retuned to to Yorkshire from Surry haviing stayed at The Devils Punchbowl - On arriving we had a warm welcome, we'd asked for a double room but allocated a twin, this was quickly put right (confusion on dog freindly room) we dIdn't take our Border Terrier. Generally the hotel side was very basic in general and in need of... more

I stayed as a disabled guest, the staff were helpful and friendly, the food was great, and the room was ideal for me with my disabilities. All in all a great stay. more

this is a skanky hotel. the staff are polite and honest but the room offered had not been made up and was full of used crockery. quickly redirected to another room tiles missing around the bath and looked like mildew hotel looks like it had never been cleaned expensive beer meals were crap (dont have the beefburger) breakfast was avoided... more

We stayed at the hotel for a party night with several friends, great atmosphere in the bar, decent pint, with rooms clean and tidy and at a competitive price. Breakfast was included and was cooked to perfection. Staff really friendly and helpful from check in to check out The food we had on the xmas party was delicious, fresh and... more

Very poor hotel attached to a skanky pub. Room OK but bathroom covered in mildew. You're doing well if you can get any service from reception desk or at breakfast, I was tempted to go and crack the eggs open myself!! more

We were booked into this hotel by friends who had stayed there before when visiting their daughter and family who live locally. We knew from the fact that they had stayed there that it could not be as bad as Phill made it out to be. Whilst some of his/her comments are valid would be visitors should not be put... more