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654-1 Tsukiokaonsen, Shibata 959-2338, Niigata Prefecture (Tsukioka Onsen)
Hotel amenities
Hotel Masyu
Ranked #1 of 6 B&Bs / Inns in Shibata
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18 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date | Rating
  • English first
  • Japanese first
  • Any
English first
  • All months
  • Mar-May only
  • Jun-Aug only
  • Sep-Nov only
  • Dec-Feb only
All months
Atlanta, Georgia
1 review
5 of 5 stars Reviewed 2 weeks ago

We went to Hotel Masyu with our family of four. The staff was able to communicate in English and Japanese and help us with the "nuances" of the Japanese onsen that were very helpful. And, though our kids now older (18,20) allowed them to truly appreciate so much more of our travel than other trips, they also wanted more. And,... More 

Was this review helpful? Yes
masyuu, 営業ディレクター at Hotel Masyu, responded to this review

Dear Marguerite W san We are glad to hear that you had a safe trip back home. Thank you very much for staying at Hotel Masyu. All of us at Hotel Masyu are delighted to hear you and your family enjoyed our Onsen baths, cuisines and staffs. It was pleasure of ours to be a part of your family's memorable... More 

Singapore, Singapore
1 review
5 of 5 stars Reviewed 4 weeks ago

12月に2週間でお母さんと2人友達と日本へ遊びに行く内温泉宿で泊まろうと思って月岡温泉にあるホテル摩周をお勧めされました。貸切風呂について問い合わせして、届いた返事に冬季の情報や外国人に気を付かないといけないお気遣いもいただきました。返事してくれた方は当館の庭山さんでチェックインしてから一度お会いしました。庭山さんだけではなくホテル摩周の従業員の皆さんは親切だし、笑顔溢れてくれて気持ちが良かったです。個人的には館内や部屋が綺麗だし、温泉の泉質や露天風呂の雰囲気、そして硫黄の匂いが最高です。料理は和食で豊富なお食事が食べきれないほど用意していただきました。 チェックアウトまでお気遣いいただき、本当に嬉しかったです。 すごい体験で他の人々にお勧めしたいと思います! During our Dec 2 weeks stay in Japan, we thought of staying at a Japanese ryokan with hot spring. Hotel Mashuu was strongly recommended by my friend and without much thoughts we booked a night with them. Knowing that they provide private bathroom reservation, I sent an enquiry to them. The reply I got from them not... More 

Was this review helpful? Yes
masyuu, 営業ディレクター at Hotel Masyu, responded to this review
Google Translation

この度は当館ご利用いただき誠にありがとう御座いました。温泉、料理、接遇など、ご満足をいただけ何よりで御座います。当館では... More 

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Additional Information about Hotel Masyu

Address: 654-1 Tsukiokaonsen, Shibata 959-2338, Niigata Prefecture
Location: Japan > Chubu > Niigata Prefecture > Shibata > Tsukioka Onsen
Price Range (Based on Average Rates): $$$
Number of rooms: 38

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