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Hanaya

Certificate of Excellence
169 Bessho Onsen, Ueda 386-1431, Nagano Prefecture
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1 room 1 guest
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Hanaya
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85 Reviews from our TripAdvisor Community

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Traveler rating
    41
    30
    4
    5
    5
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41
22
Solo
0
1
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Japanese first
  • Swedish first
  • Any
English first
  • All months
    (85)
  • Mar-May only
    (25)
  • Jun-Aug only
    (26)
  • Sep-Nov only
    (13)
  • Dec-Feb only
    (21)
All months
Belfast
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed June 3, 2015

This was billed as a classic Japanese Inn experience complete with banquet fi for a Samuri. It let us down horribly. Unfriendly owner from our first step through the front door. No information given (or if it was it was so badly translated from Japanese to English that it made no sense). Mediocre meal - soggy tempura. We had no... More 

Was this review helpful? Yes 3
Tokyo, Japan
Level Contributor
86 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed March 15, 2015

My wife and I are big onsen fans and go probably about 8 times a year to different places. this time we went to Hanaya - excellent service, excellent kaiseikiryori and beautiful old ryokan. I was very pleased. We took a friend who is leaving japan (and speaks little japanese) for one last memory ..impeccable. the only negative would be... More 

Was this review helpful? Yes 1
Melbourne
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed May 29, 2014

This was an amazing ryokan. A 100 yr old building beautifully restored with heavenly gardens. The service and cuisine was impeccable. The onsens were lovely including a small outdoor bath. More than anything the warmth of the hospitality and gourmet local cuisine was well worth the expense. Walking distance from the sweet little station of Bessho Onsen and the the... More 

Was this review helpful? Yes 3
Tokyo, Japan
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed September 22, 2012

At the moment we entered the room #26 after checking-in, we were shocked with the status of our room. Its windows and walls were dirty, water tubs were rusted, private ‘Onsen’ room seemed not well-attended and so on. Any customer, who expects common-sence-level of cleaness in such a prestigious Ryokan (authentic Japanese ‘Onsen’ hotel), would claim against such a poor... More 

Was this review helpful? Yes 3
La Mesa, CA.
Level Contributor
135 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
5 of 5 stars Reviewed August 7, 2012

We spent two nights at this inn/hotel. I do not know how much English is spoken as I muddle along in Japanese and my wife is Japanese. Rooms were large, well kept, straight out of the early Taisho Era (1912-1925), Food, dinner served in the room, breakfast in a very nice dining room were excellent. One of if not our... More 

Was this review helpful? Yes 1
Stuttgart
Level Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed January 19, 2011

Rooms might need some refurbishment and in winter, the bathroom can get really cold. But nothing that wouldn’t make your staying there unpleasant. On the opposite, the staff is very friendly and the garden very beautiful. Dinner was served in the room, but breakfast not. Nevertheless, I think this is something they decide on the previous day, depending on how... More 

Was this review helpful? Yes 1
Pennsylvania
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 10, 2010

My husband and I do not speak Japanese but visited Hanaya with our daughter who does. I don't know if there is English-speaking staff, but imagine we could have muddled our way through with a phrase book or two. We stayed in a room (actually a large 3-room suite) with a private hotspring bath. The rooms and the views from... More 

Was this review helpful? Yes 4
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