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Kamisuwa Onsen Shinyu

Certificate of Excellence
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2-6-30 Kogandori, Suwa 392-0027, Nagano Prefecture
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Kamisuwa Onsen Shinyu
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52 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
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  • Japanese first
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    (52)
  • Mar-May only
    (14)
  • Jun-Aug only
    (9)
  • Sep-Nov only
    (19)
  • Dec-Feb only
    (10)
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Boulder, Colorado
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed November 19, 2014

We arrived at the onsen later than planned (if you read my other reviews, you will see this is not an uncommon occurrence for us) and were met in the parking lot by two smiling men wearing white gloves and what looked like tuxedos who bowed and smiled and greeted me by name, directed me into a parking space, hoisted... More 

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Tokyo, Japan
Level Contributor
122 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 stars Reviewed October 20, 2014

We had not planned to stay at Shinyu, however as we were driving by around 5:00 p.m., we noticed a small board out front offering rooms for the night. It was the first time, we hadn't made a reservation for a place to stay and thought it might only be offering the worst room or most expensive room. We were... More 

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Dubai, United Arab Emirates
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed October 7, 2014

Just amazing traditional Japanese experience in a great modern and minimalistic Hotel with Premium service. 1.- Sleeping in a traditional Japanese room with kids 2.- Dressing all in Yukata (Cotton Kimono) during the stay at the hotel. 3,- Private hot spring bathroom for my family, 4.- Private family traditional Japanese Prime dinner...amazing food. 5.- Top Service from a very friendly... More 

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Hong Kong, China
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 7, 2013

We will not planned to visit Lake Suwa during our trip at first but luckily we were here finally. It's a beautiful and relaxing hotel, staff are polite and helpful, always with smile and wave farewell sincerely when guests are leaving. Dinner & breakfast are good (but too much food indeed), Lake Suwa area is very relaxing but no night... More 

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親湯(しんゆ), オーナー at Kamisuwa Onsen Shinyu, responded to this review

Thank you very much for staying at Shinyu. It is very grateful that you enjoyed your stay. It is true that we don't have much city life here especially at night time as you said; however, your are able to spend your time with walking along Lake Suwa with beautiful sunset view. For your further information, you have a chance... More 

Tokyo, Japan
Level Contributor
56 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 258 helpful votes
5 of 5 stars Reviewed October 29, 2012

Just refurbished in 2011, everything is new and clean. Japanese tatami rooms are clean and very relaxing. Excellent service & excellent food. Desert buffet after dinner is also very inviting. The ryokan also has a relatively spacious onsen bath. We visited for the famous firework night and the price was umbelievably high (more than five times as usual). That's why... More 

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親湯(しんゆ), オーナー at Kamisuwa Onsen Shinyu, responded to this review

I appreciate that you had chosen to stay at Shinyu. That is very good news that you felt comfortable which our room, food, and hot spring bath. Not only that day the fireworks are held, but fireworks will set off every single day in August. It is our pleasure that you will enjoy staying in Suwa some other time. More 

Hong Kong
Level Contributor
42 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed January 31, 2012

Overall the hotel is good, my only complaints are that we had a room with no view, kind of isolated from the rest of the hotel(maybe bc we were travelling with a 22 month old baby) and the meals were very tiny. The neat part was the public onsen, free evening dessert selection and the restaurant had designated 'rooms' for... More 

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親湯(しんゆ), オーナー at Kamisuwa Onsen Shinyu, responded to this review

I am so sorry that we didn’t provide you a nice-viewed room. As a matter of fact, you can choose types of your room depending on its price setting. I hope I would be able to give you that price information next time. Thank you very much for visiting us, and we look forward to seeing you again. More 

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