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All 12 Odawara hotels

Hilton Odawara Resort & Spa

4.0 of 5 Hotel   |   583-1 Nebukawa, Odawara, Kanagawa Prefecture 250-0024, Japan
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Ranked #1 of 12 hotels in Odawara
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481 people have reviewed this hotel

Traveler rating
    133
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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UK
Senior Contributor
44 reviews 44 reviews
27 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Lovely situation overlooking the sea. We had a generous sized 4 bed room which was ok but a bit 1990s. Hotel is desperately in need of some serious investment - carpets are stained & so faded where exposed to the sun that none of the original colour remains . However the sporting facilities are varied & we enjoyed a few... More

Was this review helpful? Yes 1
Hotel R, Andreas Boettger - General Manager at Hilton Odawara Resort & Spa, responded to this review

Thank you for staying at Hilton Odawara Resort & Spa and we are very pleased to know that you enjoyed your stay with us. We appreciate your comment and we are delighted to inform you that we are undertaking a refurbishment of our facilities starting with our guest rooms in conjunction with our 10th anniversary. We will continue our effort... More

Hong Kong, China
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I'm a HHONORS member and I always stay in Hilton, as a matter of fact our family just stayed in Hilton Hawaiian Village for 2 weeks and we decided to go to Onsen while we visit Odawara. We have visit the buffet for lunch and we were happy that the kids can eat & drink free. During the evening, we... More

Was this review helpful? Yes 1
Hotel R, Andreas Boettger - General Manager at Hilton Odawara Resort & Spa, responded to this review

Thank you for staying at Hilton Odawara Resort & Spa. However, I learned an unfortunate experience happened during your dinner. We appreciate your bringing this issue to our attention. In connection with this matter, we have found that we made some kind of mistake and we were embarrassed for our service, and please accept our apology. We would make every... More

Melbourne, Australia
Top Contributor
136 reviews 136 reviews
57 hotel reviews
129 helpful votes 129 helpful votes
4 of 5 stars Reviewed July 13, 2014

We used the Hilton Odawara Resort and spa as a stopover for our visit to Hakone. The Resort is a distance from township of Odawara and is in a large resort with good views of the Ocean. We were wanting comfort and quality. The Japanese - Western rooms are large and comfortable but a little tired ( due for full... More

Was this review helpful? Yes 1
Hotel R, Hilton Odawara Resort & Spa at Hilton Odawara Resort & Spa, responded to this review

Thank you for staying at the Hilton Odawara Resort & Spa and very pleased to know that you enjoyed your stay with us. We appreciate your comments on the Trip Advisor. I will personally pass on your compliment to our service staff. Since your satisfaction is extremely important to us, we all are committed the best quality of service along... More

Woodbridge, Virginia
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed July 10, 2014

I organized a 3-day meeting here. Everything went off without a hitch, and the hotel staff were incredibly accommodating. The feedback we received from all the meeting participants on the venue was extremely positive--location good, great views from the meeting rooms, good food, courteous staff, great amenities, etc. Hope we can do the same meeting here next year. Everyone loved... More

Was this review helpful? Yes
Hotel R, Andreas Boettger - General Manager at Hilton Odawara Resort & Spa, responded to this review

Thank you very much for your staying at the Hilton Odawara Resort & Spa, and we are pleased to hear that you were satisfied with your overall stay with us. We will continue our best efforts to provide the best service for the guests and look forward to welcoming you again in near future. More

Newcastle, Australia
Contributor
11 reviews 11 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed July 9, 2014

I arrived with great expectations, having just left The Conrad Tokyo this morning, where we were treated like royalty. What a disappointment this place is, especially for a Hilton, and I have stayed at quite a few Hiltons. My complaints 1. Old tired rooms with a very low level of fittings, 70's throwback style. The Shining revisited.... 2. No WIFI,... More

Was this review helpful? Yes 3
Hotel R, Andreas Boettger - General Manager at Hilton Odawara Resort & Spa, responded to this review

Thank you for reviewing your recent Hilton Odawara Resort & Spa experience, we always appreciate hearing back from our guests. Please be assured that we continue to work to deliver the warm hospitality and good service that reflects the Hilton brand. We value your feedback about the amenities available during your recent stay and you will be glad to know... More

Singapore, Singapore
1 review
5 of 5 stars Reviewed June 22, 2014

Hotel is actually some distance from Odawara but is in a wonderful location overlooking the ocean. The breakfast and dinner buffets are expensive but very high quality. The pools are amazing! Can easily do a day trip to Hakone region, using hotel shuttle and trains. Japanese-Western room was excellent compromise: children slept on tatami mats and adults enjoyed a bed.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Hotel R, Andreas Boettger - General Manager at Hilton Odawara Resort & Spa, responded to this review

Thank you for staying at the Hilton Odawara Resort & Spa last week and my sincere appreciation to your comments on the Trip Advisor. I was glad to read you found breakfast, pool and location very enjoyable. We will continue our best efforts to provide the best service for the guests and look forward to welcoming you again in near... More

Kanagawa, Japan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 18, 2014

Guests can relax, Hotel mountain and sea, surrounded by Odawara Castle Atami Castle, I have views from all rooms historical Sagami Bay of black ships landed, Hospitality of the Samurai, After returning home, you will not talk to friends, because it's hotel you want to secret, fujio ono

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Hotel R, Hilton Odawara Resort & Spa at Hilton Odawara Resort & Spa, responded to this review

Thank you very much for staying at the Hilton Odawara Resort & Spa, and we are pleased to hear that you were satisfied with your overall stay with us. We appreciate your comments on the Trip Advisor. Delighted to read your fabulous comments. Great to hear that you thoroughly enjoyed the magnificent view overlooking the Sagami Bay, our guest room,... More

Munich
Top Contributor
174 reviews 174 reviews
66 hotel reviews
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed May 25, 2014

We pulled up on bicycles after an arduous ride up the hill from the coastline (650 feet above MSL) and were warmly greeted. (People arriving by train can get a free shuttle ride to the hotel.) Although we were soaked with perspiration, having biked from Mishima on the other side of the hills, we were treated like VIPs. The staff... More

Was this review helpful? Yes
Hotel R, Andreas Boettger - General Manager at Hilton Odawara Resort & Spa, responded to this review

Thank you very much for your staying at the Hilton Odawara Resort & Spa, and we are pleased to hear that you were satisfied with your overall stay with us. We appreciate your comments on the Trip Advisor. I will personally pass on your compliment to our service staff. We will continue our best efforts to provide the best service... More

San Francisco, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 22, 2014

A wonderful experience for any foreign travelers to Tokyo. This is a very Japanese style Hilton with western influence, accommodations and food. But what it really offers is a comfortable way to explore Japanese culture outside the big city but still within the comfort of a beautiful Hilton property with natural, healthful hot spring baths and spa, Japanese (and western)... More

Was this review helpful? Yes 1
Hotel R, Andreas Boettger - General Manager at Hilton Odawara Resort & Spa, responded to this review

Thank you very much for your staying at the Hilton Odawara Resort & Spa, and we are pleased to hear that you were satisfied with your overall stay with us. We appreciate your comments on the Trip Advisor. It is our greatest pleasure to know that you have enjoyed your stay. Our hotel has received the 2014 TripAdvisor Certificate of... More

Melbourne
Contributor
15 reviews 15 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed May 6, 2014

We stopped off for one full day here between fairly hectic sightseeing schedules in Tokyo and Kyoto. It was a great place to slow down the pace and enjoy the mountains and onsen. Getting there from Tokyo is relatively easy on the Tokaido Shinkansen. Odawara is 4 stops from Tokyo station which takes just over 30 min. There is supposed... More

Was this review helpful? Yes 2
Hotel R, Andreas Boettger - General Manager at Hilton Odawara Resort & Spa, responded to this review

Thank you for staying at the Hilton Odawara Resort & Spa last week and my sincere appreciation to your comments on the Trip Advisor. Great to hear that you thoroughly enjoyed your stay inclusive of your experience in our restaurant, onsen & swimming pool. We value our customer’s opinions about us to serve you in any better way. So should... More

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Additional Information about Hilton Odawara Resort & Spa

Address: 583-1 Nebukawa, Odawara, Kanagawa Prefecture 250-0024, Japan
Phone Number:
Location: Japan > Kanto > Kanagawa Prefecture > Odawara
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Odawara Resort & Spa 4*
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Also Known As:
Hilton Odawara Resort And Spa
Hilton Odawara Hotel Odawara
Odawara Hilton

219 photos of this hotel

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Other (23)

Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Travel to the Hilton Odawara Resort & Spa, just 60 miles west of Tokyo, in the Hakone mountain's foothills. It's just 30 minutes by train to Tokyo's business district and 90 minutes by car to Haneda Tokyo airport. Courtesy transport runs weekdays to Odawara train station and shops, 2.5 miles away. ... more   less 
Number of rooms
172

Questions & Answers

Questions? Get answers from Hilton Odawara Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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