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Hilton Odawara Resort & Spa

4.0 of 5 583-1 Nebukawa, Odawara, Kanagawa Prefecture 250-0024, Japan
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Hilton Odawara Resort & Spa
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Hilton Odawara Resort & Spa
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530 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Our family of five totallly enjoyed this relaxing experience after a busy 10 day tour of Japan. The pools and spas are amazing. The buffet dinner was pricey but worth the money. It is very difficult to accomodate a family of 5 all in one room in Japan, this hotel caters very well for families, five of us all fitted... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Hotel R, Hilton Odawara Resort & Spa at Hilton Odawara Resort & Spa, responded to this review

Thank you for staying at the Hilton Odawara Resort & Spa last week and my sincere appreciation to your comments on the Trip Advisor. I would like to express my sincere appreciation to your very valuable comment. I am pleased to hear that you were satisfied with your overall stay with us and I will certainly share your warm comments... More 

Millburn, New Jersey
Contributor
19 reviews 19 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Great out of the way Hilton location! We regularly stay at Hiltons in/near the US and generally Hilton delivers top-notch amenities in major cities or tourist destinations. But if you venture outside those core locales, you will see a drop off in quality, and especially any "vacation" destinations will really be more oriented to the local business/convention crowd. So a... More 

Was this review helpful? Yes
Hotel R, Hilton Odawara Resort & Spa at Hilton Odawara Resort & Spa, responded to this review

Thank you for staying at the Hilton Odawara Resort & Spa and very pleased to know that you enjoyed your stay with us. I am very pleased to hear that you were satisfied with your overall stay and your recent stay with us exceeded your expectations. I will certainly share your warm comments with our team members. Moreover all our... More 

Hong Kong
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed one in a cheapest twin room. Great ocean view, room recently and nicely renovated, although a twin room, but the two mattresses are set on a platform and can easily be pushed together to form a huge king bed. Better with a car as resort is up on a hill, staff very young and professional, and speak more than... More 

Was this review helpful? Yes
Hotel R, Hilton Odawara Resort & Spa at Hilton Odawara Resort & Spa, responded to this review

Thank you for staying at the Hilton Odawara Resort & Spa last week and my sincere appreciation to your comments on the Trip Advisor. I would like to express my sincere appreciation to your very valuable comment. I am pleased to hear that you were satisfied with your overall stay with us and I will certainly share your warm comments... More 

Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 2, 2014

Our stay at the hotel overall was ok :). The room was small, luckily we only came back to the room for sleeping. The hotel is very isolated, so dont expect to find any sort of attractions close by. The facilities at the hotel were very good. Many pools to enjoy and have a great time for the whole family.... More 

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Hotel R, Andreas Boettger - General Manager at Hilton Odawara Resort & Spa, responded to this review

Thank you very much for taking your time to comment on your recent stay. We are pleased to read your remarks on our spa and golf facilities and on our staff Aziz. We will surely pass on your comment to him. However, we are sorry to learn that you were not satisfied with your experience at The Lobby Lounge. We... More 

Contributor
14 reviews 14 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 31, 2014

The hotel is undergoing renovation on most floors and we had a beautiful room on one of the completed floors. Each room has a wonderful view of the sea. That was fine, but the rest of the hotel is just not up to Hilton standards due to really mediocre service at the front desk and in the lobby restaurant -... More 

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Hotel R, Andreas Boettger - General Manager at Hilton Odawara Resort & Spa, responded to this review

We would like to sincerely thank you for taking the time to share your feedback concerning your recent experience with us at Hilton Odawara Resort & Spa. We apologize for the inconveniences you experienced, not giving you high standard of hospitality during your stay. Your comment has been shared with our respective managers to ensure that we will improve for... More 

Aberdeen, United Kingdom
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 28, 2014

We stayed here on our visit to Hiroshima and Hakone. Room was adequate for our family of 5 - Tatami room with screen divider, not that you would stay long in the room..the spa facilities are fantastic...loads of room and lots of options...a welcome break halfway through our holidays and to recover from sleeping on the floor!...there is a ten... More 

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Hotel R, Hilton Odawara Resort & Spa at Hilton Odawara Resort & Spa, responded to this review

What great feedback we have received here – thank you! Delighted to hear that you thoroughly enjoyed your stay inclusive of your experience in our breakfast restaurant, tatami guest room. Thank you so much for your compliments on our service and facilities. Your feedback will certainly be shared with the team. Come back soon and we look forward to serving... More 

New York City, New York
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 21, 2014

This hotel is a true gem! You can take the train from Tokyo and the resort provides free shuttle service from the train station. Once you arrive, there is no reason to leave! Rooms were small as expected in Japan, but nicely appointed and very comfortable. Views are absolutely amazing! Service was incredible. The restaurants at the resort are excellent... More 

Was this review helpful? Yes 1
Hotel R, Hilton Odawara Resort & Spa at Hilton Odawara Resort & Spa, responded to this review

Thank you for staying at the Hilton Odawara Resort & Spa last week and my sincere appreciation to your comments on the Trip Advisor. I am very pleased to hear that you were satisfied with your overall stay and your recent stay with us exceeded your expectations. I will certainly share your warm comments with our team members. Moreover all... More 

Pasadena, California
Contributor
12 reviews 12 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 11, 2014

We really liked our stay here. We had been in Tokyo for five days and this was a nice break on our way to Kyoto. I am Hilton Diamond so I tend to get the extras. Breakfast was really good and onsen was fantastic. Hilton Lounge was nice. Rooms were quiet. I think there were a lot of people in... More 

Was this review helpful? Yes 1
Hotel R, Andreas Boettger - General Manager at Hilton Odawara Resort & Spa, responded to this review

Thank you for choosing Hilton Odawara Resort & Spa for your recent visit to Odawara and taking the time to share your experience on Tripadvisor. I am pleased to hear that you did enjoy the Onsen our premium ocean lounge and breakfast buffet. The whole team were delighted to hear that you enjoyed your stay. September is indeed a great... More 

Perth, Australia
Top Contributor
113 reviews 113 reviews
49 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed October 4, 2014

Staying here now with the family and finding it be a great resort! Tennis, fantastic pools even bowling is on offer. The tatami rooms are a fantastic way to be traditional yet have all the modern conveniences. Its a little out of the way so suggest a hire car if you want to get around Hakone, Odowara etc. The service... More 

Was this review helpful? Yes
Hotel R, Andreas Boettger - General Manager at Hilton Odawara Resort & Spa, responded to this review

Thank you for staying at the Hilton Odawara Resort & Spa last week and my sincere appreciation to your comments on the Trip Advisor. I will personally pass on your compliment to our service staff. Since your satisfaction is extremely important to us, we all are committed the best quality of service along with the Hilton Hospitality. Get away from... More 

Ibaraki, Japan
1 review
5 of 5 stars Reviewed September 11, 2014

Nice view, Good access, Excellent hospitality, no doubt! Don't know major place closed to the place, but there are a lot of nice places for sight-seeing in the region. Recommendable for a stay before/after going to Atami, Hakone, and Mt. Fuji.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Hotel R, Andreas Boettger - General Manager at Hilton Odawara Resort & Spa, responded to this review

Thank you for staying at the Hilton Odawara Resort & Spa last week and my sincere appreciation to your comments on the Trip Advisor. I am pleased to hear that you were satisfied with your overall stay with us and I will certainly share your warm comments with our team members. Travel to the Hilton Odawara Resort & Spa, just... More 

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Additional Information about Hilton Odawara Resort & Spa

Address: 583-1 Nebukawa, Odawara, Kanagawa Prefecture 250-0024, Japan
Phone Number:
Location: Japan > Kanto > Kanagawa Prefecture > Odawara
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Odawara Resort & Spa 4*
Number of rooms: 172
Reservation Options:
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Also Known As:
Hilton Odawara Hotel Odawara
Hilton Odawara Resort And Spa
Odawara Hilton

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