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Hilton Odawara Resort & Spa

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583-1 Nebukawa, Odawara 250-0024, Kanagawa Prefecture
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1 room 1 guest
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Hilton Odawara Resort & Spa
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672 Reviews from our TripAdvisor Community

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Traveler rating
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    293
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (672)
  • Mar-May only
    (165)
  • Jun-Aug only
    (204)
  • Sep-Nov only
    (149)
  • Dec-Feb only
    (154)
All months
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Spent a few delightful days in this picturesque resort situated up a hill slope facing the beautiful Sagami Bay. In a party of 4 we took a 2+2 western plus futon room that comfortably sleeps 4-5. A great stop by itself if one avails to the on site spa and recreational facilities. Fresh air, plenty of quiet green lush surroundings,... More 

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Tokyo Prefecture, Japan
Level Contributor
4 reviews
4 of 5 stars Reviewed 2 weeks ago

I like the Hilton hotels, specially in here Resort & SPA, the only thing I'm not happy with is restaurants stuff can't talk in English and the FREE WIFI WILL cost you 10$ if you're planning to stream some movies, other thing is perfect as expected.

Was this review helpful? Yes
Hotel R, Hilton Odawara Resort & Spa at Hilton Odawara Resort & Spa, responded to this review

Thank you for your detailed review of Hilton Odawara Resort & Spa and we appreciate you taking the time to provide us with your feedback, and we certainly hope you will choose to stay with us again in the near future. More 

Singapore, Singapore
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It might be quite a journey, if you are a tourist coming from Narita airport. Probably minimum 4hours by train if you are not lost on the way. This resort is totally magical, with shuttle service provided on time at Nebukawa station (Very vintage townarea) . 5-8minutes drive up the hill, which the resort would be at. Pretty near Hakone,... More 

Was this review helpful? Yes
Hotel R, Hilton Odawara Resort & Spa at Hilton Odawara Resort & Spa, responded to this review

Thank you for your detailed review and comments about the hotels location and complimentary shuttle service. We are delighted to hear that you enjoyed the hotels facilities and I am glad to read that our team were able to show you their usual generous Japanese hospitality. Japan in generally is a fantastic country for hospitality, and we are glad that... More 

Tokyo, Japan
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

May be this was the summer vacation time and hotel was super packed. But a great service is tested when there is stretch. However they failed to keep up the service specially when it cost over $500 a night. The restaurants were crowded all the time, breakfast was 40 min wait both mornings. The food was great and hot spring... More 

Was this review helpful? Yes 2
Hotel R, Hilton Odawara Resort & Spa  at Hilton Odawara Resort & Spa, responded to this review

We appreciate your comments on the Trip Advisor. I will personally pass on your complement to our service staff. Since your satisfaction is extremely important to us, we all are committed the best quality of service along with the Hilton Hospitality. Your comments about the confusion of restaurant and we have been discussed with the team members and management of the... More 

London, United Kingdom
Level Contributor
100 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The view from the room was lovely, the hydro pools and onsite onsens a great way to refresh after a hot and humid day, but go as soon as you can as they close quite early, most of the rooms are also now newly refurbished, so really fresh ... however ... I provide my scores purely based on value for... More 

Was this review helpful? Yes 1
Hotel R, Hilton Odawara Resort & Spa  at Hilton Odawara Resort & Spa, responded to this review

Thank you for staying with us on your recent trip to Hakone/Odawara area. It is truly disappointed to learn that we failed to assist you having a comfortable stay and getting a best transportation option to Hakone/Fuji area. I believe majority of your inconvenience you experienced caused due to challenges on communication in English. If you have any challenges, please... More 

Minneapolis, Minnesota
2 reviews
5 of 5 stars Reviewed July 23, 2015

Our family of 4 (2 college sons) had a great time at Hilton Odawara. We originally planned for just one night stay, we decided to come back for an extra 2 nights. We enjoyed the hot spring onsens- clean and not crowded. Many on-site activities one can do. Great scenaries. An ideal place to relax and take a break from... More 

Was this review helpful? Yes
Hotel R, Hilton Odawara Resort & Spa  at Hilton Odawara Resort & Spa, responded to this review

Thank you for staying at the Hilton Odawara Resort & Spa last week and my sincere appreciation to your comments on the Tripadvisor. I am very pleased to hear that you were satisfied with your overall stay and your recent stay with us exceeded your expectations. I will certainly share your warm comments with our team members. Moreover all our... More 

Hong Kong, China
Level Contributor
101 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed July 22, 2015

Just spent 3 days there with my wife and two teenage sons. We had a great time! The hotel offers a lot to do and we did take advantage of the excellent swimming pool complex (several pools with warm water), wonderful onsen, bowling, mini golf, etc. we used the hotel as the base for our trip to Hakone - while... More 

Was this review helpful? Yes
Hotel R, Hilton Odawara Resort & Spa at Hilton Odawara Resort & Spa, responded to this review

Thank you for staying at the Hilton Odawara Resort & Spa last week and my sincere appreciation to your comments on the Trip Advisor. I am very pleased to hear that you and your family were satisfied with your overall stay and your recent stay with us at an incredible location between the Hakone foothills and Sagami Bay. Indoor/outdoor recreational... More 

Hong Kong
1 review
4 of 5 stars Reviewed July 20, 2015

My friend and I booked a package for one night which includes dinner and breakfast. The facilities, guest room, food quality and services were all very good. It was a busy weekend as there're some family promotions with lots of children. But overall, it was enjoyable and relaxing. Next time we'd stay at least two nights to enjoy more of... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Hotel R, Hilton Odawara Resort and Spa at Hilton Odawara Resort & Spa, responded to this review

Thank you for staying at the Hilton Odawara Resort & Spa last week and my sincere appreciation to your comments on the Tripadvisor. As your satisfaction is extremely important to us, we all are committed the best quality of service and products along with the Hilton Hospitality and look forward to welcoming you again in near future. More 

Brisbane, Australia
Level Contributor
69 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 stars Reviewed July 20, 2015

We spent 3 nights with our 2 teenage sons and enjoyed our stay very much - we would come back. We stayed in a cottage in the grounds which had 2 bedrooms and living room, however no kitchen facilities. The hotel overall provided us with plenty to do when 2 of your days were rained in. The spa complex is... More 

Was this review helpful? Yes
Hotel R, Hilton Odawara Resort & Spa at Hilton Odawara Resort & Spa, responded to this review

Thank you for staying at Hilton Odawara Resort & Spa, and we appreciate your warm comments on our guest questionnaire. We are very pleased to hear that you were satisfied with your overall stay with us. The hotel is located only 60 minutes from the bustling city of Tokyo, Japan. Take the complimentary shuttle service to Odawara train station, available... More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed July 20, 2015

I am currently a fitness member there. Sadly, I am very disappointed by the costumer service provided by this place. Unfortunately, it looks like the staff are not in sync at all about what's going on. One staff did not only honour my payment, but also the person called my cell phone after 10PM to ask if I paid (... More 

Was this review helpful? Yes 3
Hotel R, Hilton Odwara Resort & Spa at Hilton Odawara Resort & Spa, responded to this review

Thank you for your valuable feedback on our customer service. Please accept our sincer apology for your unpleasant experience regarding fitness membership payment. We have shared your feedbacdk with our respective team members to prevent recurrence of this kind of communication breakdown. As you are our fitness member, we highly appreciate if we can be any of your assistance. Once... More 

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