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Hilton Odawara Resort & Spa

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583-1 Nebukawa, Odawara 250-0024, Kanagawa Prefecture
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Hilton Odawara Resort & Spa
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Hilton Odawara Resort & Spa
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649 Reviews from our TripAdvisor Community

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Traveler rating
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    284
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (649)
  • Mar-May only
    (165)
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    (185)
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    (145)
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Portland, Maine
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

Biggest problem is no English speaking staff or concierge. When asking for help getting to Mount Fuji, all we got was an outdated (2013) print off of transit directions to some, but not all, of the base stations. We relied on www.japan-guide.com to plan our trip instead. Staff are friendly and try hard to help, however the language barrier makes... More 

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Minneapolis, Minnesota
1 review
5 of 5 stars Reviewed 1 week ago

Our family of 4 (2 college sons) had a great time at Hilton Odawara. We originally planned for just one night stay, we decided to come back for an extra 2 nights. We enjoyed the hot spring onsens- clean and not crowded. Many on-site activities one can do. Great scenaries. An ideal place to relax and take a break from... More 

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Hong Kong, China
Level Contributor
101 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed 1 week ago

Just spent 3 days there with my wife and two teenage sons. We had a great time! The hotel offers a lot to do and we did take advantage of the excellent swimming pool complex (several pools with warm water), wonderful onsen, bowling, mini golf, etc. we used the hotel as the base for our trip to Hakone - while... More 

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Hotel R, Hilton Odawara Resort & Spa at Hilton Odawara Resort & Spa, responded to this review

Thank you for staying at the Hilton Odawara Resort & Spa last week and my sincere appreciation to your comments on the Trip Advisor. I am very pleased to hear that you and your family were satisfied with your overall stay and your recent stay with us at an incredible location between the Hakone foothills and Sagami Bay. Indoor/outdoor recreational... More 

Hong Kong
1 review
4 of 5 stars Reviewed 1 week ago

My friend and I booked a package for one night which includes dinner and breakfast. The facilities, guest room, food quality and services were all very good. It was a busy weekend as there're some family promotions with lots of children. But overall, it was enjoyable and relaxing. Next time we'd stay at least two nights to enjoy more of... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Hotel R, Hilton Odawara Resort and Spa at Hilton Odawara Resort & Spa, responded to this review

Thank you for staying at the Hilton Odawara Resort & Spa last week and my sincere appreciation to your comments on the Tripadvisor. As your satisfaction is extremely important to us, we all are committed the best quality of service and products along with the Hilton Hospitality and look forward to welcoming you again in near future. More 

Brisbane, Australia
Level Contributor
70 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent 3 nights with our 2 teenage sons and enjoyed our stay very much - we would come back. We stayed in a cottage in the grounds which had 2 bedrooms and living room, however no kitchen facilities. The hotel overall provided us with plenty to do when 2 of your days were rained in. The spa complex is... More 

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Hotel R, Hilton Odawara Resort & Spa at Hilton Odawara Resort & Spa, responded to this review

Thank you for staying at Hilton Odawara Resort & Spa, and we appreciate your warm comments on our guest questionnaire. We are very pleased to hear that you were satisfied with your overall stay with us. The hotel is located only 60 minutes from the bustling city of Tokyo, Japan. Take the complimentary shuttle service to Odawara train station, available... More 

common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I am currently a fitness member there. Sadly, I am very disappointed by the costumer service provided by this place. Unfortunately, it looks like the staff are not in sync at all about what's going on. One staff did not only honour my payment, but also the person called my cell phone after 10PM to ask if I paid (... More 

Was this review helpful? Yes 1
Seoul, South Korea
1 review
4 of 5 stars Reviewed 2 weeks ago

We really enjoyed odawara's beutiful mother nature with ocean view surrounded by mountains. The most impressive facility was Warm Bade pool, inside and out, where you can relax and enjoy the view. Highly recommended

Review collected in partnership with Hilton Hotels & Resorts

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San Francisco, California
Level Contributor
77 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Hilton Odawara is a little away from Odawara station and it takes a 20 min taxi ride or free hotel shuttle (Mon-Fri) to reach there. This is a big property with lots of green space. We had breakfast and dinner in the restaurant and both were excellent. The bath and spa facilities on the property are very nice and we... More 

Was this review helpful? Yes
Hotel R, Hilton Odawara Resort & Spa at Hilton Odawara Resort & Spa, responded to this review

Thank you very much for your staying at the Hilton Odawara Resort & Spa, and we are pleased to hear that you were satisfied with your overall stay with us. Relax at Hilton Odawara Resort & Spa. In a beautiful setting between the Hakone foothills and Sagami Bay, the hotel is located only 60 minutes from the bustling city of... More 

Sao Paulo, SP
Level Contributor
118 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We've stayed at the Hilton Odawara for one night. The grounds are beautiful and the hotel peaceful. We took advantage from the transfer from the train station. The room had 2 floors with a private bath tub (ofuro) and separated toilet and a leaving room in the upper floor and downstairs the bedroom and dining area japanese style.

Was this review helpful? Yes
Hotel R, Hilton Odwara Resort &Spa at Hilton Odawara Resort & Spa, responded to this review

Just wanted to thank you for your recent stay here at Hilron Odawara Resort & Spa. So glad you were able to experience our authentic Hilton hospitality. Relax at the Hilton Odawara Resort & Spa, set in a stunning location between the Hakone Mountains and Sagami Bay. Only a 5-minute ride from Nebukawa Station or a 20-minute ride from Odawara... More 

Norman, OK
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 14, 2015

This was my third stay at the Odawara Hilton, as my husband stays here on business. We were updgraded to a suite, which was beautiful and a combination of western and Japanese. The hotel has undergone renovations since the last time I was there, and it looks good! I tried the pool, or Bade area, this time and really enjoyed... More 

Was this review helpful? Yes 1
Hotel R, Hilton Odwara Resort & Spa at Hilton Odawara Resort & Spa, responded to this review

Thank you very much for your staying at the Hilton Odawara Resort & Spa, and we are pleased to hear that you were satisfied with your overall stay with us. We appreciate your comments on the Trip Advisor. I will personally pass on your compliment to our hotel. Since your satisfaction is extremely important to us, we all are committed... More 

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