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Hilton Odawara Resort & Spa

4.0 of 5 583-1 Nebukawa, Odawara 250-0024, Kanagawa Prefecture
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Hilton Odawara Resort & Spa
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564 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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  • Japanese first
  • Russian first
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    (152)
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Japan
Contributor
14 reviews 14 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars NEW

Surprisingly great! Being a Gold member I got a great room facing the sea with 2 beds and a large Japanese sitting room that could be used as a bedroom as well with the futons available. The room had two small balconies. Also breakfast was included - nice buffet with lots of Japanese dishes and some western dishes. There was... More 

Was this review helpful? Yes 1
Pune
Top Contributor
98 reviews 98 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have stayed in many Hilton properties around the world but this is one of Hilton's best properties. Our room was sea facing and it had wonderful views of the hotel garden and church. we could see the morning sunrise from our room window/balcony. The garden had all the autumn colours and looked very pleasant. Great pools and spa facilities,... More 

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Hotel R, Hilton Odawara Resort & Spa at Hilton Odawara Resort & Spa, responded to this review

Thank you so much for the great feedback from your most recent stay, we were delighted to learn that the experience you encountered at the hotel exceeded your expectations and I will be sure to share your feedback with the team. We value our customer’s opinions about us to serve you in any better way. So should there be anything... More 

Tokyo, Japan
Contributor
16 reviews 16 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 2, 2015

We stayed here for two nights in November 2014 and will stay here again in February 2015. This resort hotel was an amazing getaway, just down the coast from Odawara city. The highlight of hotel is the German style bad (pool complex), with numerous water features, all fed by hot springs water. There was also a very nice Japanese Onsen.... More 

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Hotel R, Hilton Odawara Resort & Spa at Hilton Odawara Resort & Spa, responded to this review

Thank you for staying at the Hilton Odawara Resort & Spa and my sincere appreciation to your comments on the Trip Advisor. I am very pleased to hear that you were satisfied with your overall stay. Taking your comments very seriously, I will review and improve our service level. Since your satisfaction is important to us, we are committed the... More 

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 10, 2014

Our family of five totallly enjoyed this relaxing experience after a busy 10 day tour of Japan. The pools and spas are amazing. The buffet dinner was pricey but worth the money. It is very difficult to accomodate a family of 5 all in one room in Japan, this hotel caters very well for families, five of us all fitted... More 

Review collected in partnership with Hilton Hotels & Resorts

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Hotel R, Hilton Odawara Resort & Spa at Hilton Odawara Resort & Spa, responded to this review

Thank you for staying at the Hilton Odawara Resort & Spa last week and my sincere appreciation to your comments on the Trip Advisor. I would like to express my sincere appreciation to your very valuable comment. I am pleased to hear that you were satisfied with your overall stay with us and I will certainly share your warm comments... More 

Millburn, New Jersey
Contributor
19 reviews 19 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 7, 2014 via mobile

Great out of the way Hilton location! We regularly stay at Hiltons in/near the US and generally Hilton delivers top-notch amenities in major cities or tourist destinations. But if you venture outside those core locales, you will see a drop off in quality, and especially any "vacation" destinations will really be more oriented to the local business/convention crowd. So a... More 

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Hotel R, Hilton Odawara Resort & Spa at Hilton Odawara Resort & Spa, responded to this review

Thank you for staying at the Hilton Odawara Resort & Spa and very pleased to know that you enjoyed your stay with us. I am very pleased to hear that you were satisfied with your overall stay and your recent stay with us exceeded your expectations. I will certainly share your warm comments with our team members. Moreover all our... More 

Hong Kong
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 18, 2014

Stayed one in a cheapest twin room. Great ocean view, room recently and nicely renovated, although a twin room, but the two mattresses are set on a platform and can easily be pushed together to form a huge king bed. Better with a car as resort is up on a hill, staff very young and professional, and speak more than... More 

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Hotel R, Hilton Odawara Resort & Spa at Hilton Odawara Resort & Spa, responded to this review

Thank you for staying at the Hilton Odawara Resort & Spa last week and my sincere appreciation to your comments on the Trip Advisor. I would like to express my sincere appreciation to your very valuable comment. I am pleased to hear that you were satisfied with your overall stay with us and I will certainly share your warm comments... More 

Contributor
12 reviews 12 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 2, 2014 via mobile

Our stay at the hotel overall was ok :). The room was small, luckily we only came back to the room for sleeping. The hotel is very isolated, so dont expect to find any sort of attractions close by. The facilities at the hotel were very good. Many pools to enjoy and have a great time for the whole family.... More 

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Hotel R, Andreas Boettger - General Manager at Hilton Odawara Resort & Spa, responded to this review

Thank you very much for taking your time to comment on your recent stay. We are pleased to read your remarks on our spa and golf facilities and on our staff Aziz. We will surely pass on your comment to him. However, we are sorry to learn that you were not satisfied with your experience at The Lobby Lounge. We... More 

Senior Contributor
21 reviews 21 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 31, 2014

The hotel is undergoing renovation on most floors and we had a beautiful room on one of the completed floors. Each room has a wonderful view of the sea. That was fine, but the rest of the hotel is just not up to Hilton standards due to really mediocre service at the front desk and in the lobby restaurant -... More 

Was this review helpful? Yes 1
Hotel R, Andreas Boettger - General Manager at Hilton Odawara Resort & Spa, responded to this review

We would like to sincerely thank you for taking the time to share your feedback concerning your recent experience with us at Hilton Odawara Resort & Spa. We apologize for the inconveniences you experienced, not giving you high standard of hospitality during your stay. Your comment has been shared with our respective managers to ensure that we will improve for... More 

Aberdeen, United Kingdom
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 28, 2014

We stayed here on our visit to Hiroshima and Hakone. Room was adequate for our family of 5 - Tatami room with screen divider, not that you would stay long in the room..the spa facilities are fantastic...loads of room and lots of options...a welcome break halfway through our holidays and to recover from sleeping on the floor!...there is a ten... More 

Was this review helpful? Yes
Hotel R, Hilton Odawara Resort & Spa at Hilton Odawara Resort & Spa, responded to this review

What great feedback we have received here – thank you! Delighted to hear that you thoroughly enjoyed your stay inclusive of your experience in our breakfast restaurant, tatami guest room. Thank you so much for your compliments on our service and facilities. Your feedback will certainly be shared with the team. Come back soon and we look forward to serving... More 

New York City, New York
Contributor
15 reviews 15 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed October 21, 2014

This hotel is a true gem! You can take the train from Tokyo and the resort provides free shuttle service from the train station. Once you arrive, there is no reason to leave! Rooms were small as expected in Japan, but nicely appointed and very comfortable. Views are absolutely amazing! Service was incredible. The restaurants at the resort are excellent... More 

Was this review helpful? Yes 2
Hotel R, Hilton Odawara Resort & Spa at Hilton Odawara Resort & Spa, responded to this review

Thank you for staying at the Hilton Odawara Resort & Spa last week and my sincere appreciation to your comments on the Trip Advisor. I am very pleased to hear that you were satisfied with your overall stay and your recent stay with us exceeded your expectations. I will certainly share your warm comments with our team members. Moreover all... More 

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Additional Information about Hilton Odawara Resort & Spa

Address: 583-1 Nebukawa, Odawara 250-0024, Kanagawa Prefecture
Phone Number:
Location: Japan > Kanto > Kanagawa Prefecture > Odawara
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Odawara Resort & Spa 4*
Number of rooms: 172
Reservation Options:
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Also Known As:
Hilton Odawara Hotel Odawara
Hilton Odawara Resort And Spa
Odawara Hilton

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