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Kagaya

Certificate of Excellence
80 Yobu Wakuramachi, Nanao 926-0192, Ishikawa Prefecture
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281 Reviews from our TripAdvisor Community

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Traveler rating
    116
    78
    55
    21
    11
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145
46
3
22
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Italian first
  • Japanese first
  • Any
English first
  • All months
    (281)
  • Mar-May only
    (64)
  • Jun-Aug only
    (74)
  • Sep-Nov only
    (77)
  • Dec-Feb only
    (66)
All months
Taipei, Taiwan
Level Contributor
25 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed May 26, 2015

Kagaya, known for its excellent customer servic, has always been on my bucket list. Upon checking in, we were greeted by a number of ladies in traditional kimono attire. They gave us a tour in the hotel, took us to our rooms, served us tea and sweets and taught us how to wear yukata. Just like other reviews you see... More 

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hamano, 営業ディレクター at Kagaya, responded to this review

Thank you very much for coming and staying with us. It was our pleasure to serve you. We always try to make your stay as memorable and comfortable as possible. Also we continue to work hard to improve our service quality better, and to offer relaxing and enjoyable accommodation. Again, thank you very much, and looking forward to your next... More 

Singapore, Singapore
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed December 30, 2014

Me and my family took a Yokoso tour ( local Japanese company) to Noto Peninsula, with the Kagaya being the highlight of the stay. The hotel was definitely anticipated to be grand and lovely. We were greeted by rows of kimono dressed ladies, one of which, a younger lady, was pushed forward to serve us, as she spoke perfect English.... More 

Was this review helpful? Yes 1
Ridgefield, CT
Level Contributor
551 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 365 helpful votes
5 of 5 stars Reviewed June 24, 2014

This hotel was amazing. It was a Japanese Ryokan-style hotel which means it was in the old style of Japan. The rooms were large but simple in decor. Tatami mats were throughout and you removed your shoes as you entered in the hallway. It was like entering a house! We had two rooms, each with a closet. One had a... More 

Was this review helpful? Yes 1
Singapore, Singapore
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed February 20, 2014

We had a suite with an in-house onsen, but the water was so hot that we had no way to enjoy it. one can literally cook egg in the water. so we had to use wooden pail to remove water from the bath tub while my wife tried to fill up with tap water from the bathroom. its a joke... More 

Was this review helpful? Yes 3
Redding, Connecticut, USA
Level Contributor
260 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
5 of 5 stars Reviewed June 17, 2013 via mobile

Kagaya is such a unique place. Very few westerners go here, it is an authentic Onsen resort with riokan style rooms. If sleeping on a futon is not your style, skip it, but if you want an amazing hot spring resort and some great entertainment and loads of fun, not to mention the personal room attendants, check it out. Expensive,... More 

Was this review helpful? Yes 1
Tokyo, Japan
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed June 12, 2013

Being treated like royalty is something anyone can enjoy... for a price. The service at Kagaya does not stop. My colleagues and I were treated by the Governor of Ishikawa to a stay at this hotel. It really should not be categorized as a B&B but as a full service hotel. It is more of a modern ryokan where meals... More 

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Virginia
Level Contributor
184 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
4 of 5 stars Reviewed April 22, 2013

The public areas of the Kagaya are glitzy and modern, but the rooms are traditional ryokan style. Leave your shoes at the door. The room attendant fits you for a yukata upon arrival, and that is what you wear when you are inside the hotel. The rooms are traditional, with futons for sleeping on the floor, and only one low... More 

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Pebble Beach, California
Level Contributor
112 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
2 of 5 stars Reviewed February 16, 2013

Rooms are very tired , even shabby , a surprise for 700 + per night for a couple . We had heard this was the 1# Onsen ryokan in japan, and made a special trip there from Tokyo Saw three increasingly depressing rooms filled with shabby western furniture, and one attached Tatami room , peeling paper , rust stains, and... More 

Was this review helpful? Yes 11
Bali
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed May 27, 2012

Kagaya is famous for its service, and i think it's not over-rated. hotel itself isn't so value for money, but the service is REALLY GOOD! not much to see in the neighborhood or the area, and the transportation to Nanao isn't so easy either.

Was this review helpful? Yes 5
hamano, マネージャー at Kagaya, responded to this review

Thank you for staying with us and taking your time for making the comment. Glad to hear you rated our service 'GOOD'. Although we try our best to make your stay more comfortable, it does not mean to meet your expectation. So your comment leads us to the points we need to improve in terms of quality of service. We... More 

Pelham, New Hampshire
Level Contributor
495 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 272 helpful votes
5 of 5 stars Reviewed November 1, 2011

You are greeted by a line of women dressed in kimono, taken to your room by one and fitted out with a Yukata that you can wear throughout your stay. The lady that takes you to your room becomes your room attendant and is the one that fits you with your Yukata and shows you how to wear it. She... More 

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