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80 Yobu Wakuramachi, Nanao, Ishikawa Prefecture 926-0192, Japan
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Ranked #2 of 25 Nanao B&B and Inns
Certificate of Excellence 2013
A recent review
3 of 5 stars Reviewed February 20, 2014
merlion1819 Singapore, Singapore
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183 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Italian first
  • Japanese first
  • Any
English first
Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 20, 2014

We had a suite with an in-house onsen, but the water was so hot that we had no way to enjoy it. one can literally cook egg in the water. so we had to use wooden pail to remove water from the bath tub while my wife tried to fill up with tap water from the bathroom. its a joke... More

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Redding, Connecticut, USA
Top Contributor
157 reviews 157 reviews
40 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed June 17, 2013 via mobile

Kagaya is such a unique place. Very few westerners go here, it is an authentic Onsen resort with riokan style rooms. If sleeping on a futon is not your style, skip it, but if you want an amazing hot spring resort and some great entertainment and loads of fun, not to mention the personal room attendants, check it out. Expensive,... More

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Tokyo, Japan
18 reviews 18 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 12, 2013

Being treated like royalty is something anyone can enjoy... for a price. The service at Kagaya does not stop. My colleagues and I were treated by the Governor of Ishikawa to a stay at this hotel. It really should not be categorized as a B&B but as a full service hotel. It is more of a modern ryokan where meals... More

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Top Contributor
66 reviews 66 reviews
36 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed April 22, 2013

The public areas of the Kagaya are glitzy and modern, but the rooms are traditional ryokan style. Leave your shoes at the door. The room attendant fits you for a yukata upon arrival, and that is what you wear when you are inside the hotel. The rooms are traditional, with futons for sleeping on the floor, and only one low... More

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Pebble Beach, California
Top Contributor
79 reviews 79 reviews
21 hotel reviews
84 helpful votes 84 helpful votes
2 of 5 stars Reviewed February 16, 2013

Rooms are very tired , even shabby , a surprise for 700 + per night for a couple . We had heard this was the 1# Onsen ryokan in japan, and made a special trip there from Tokyo Saw three increasingly depressing rooms filled with shabby western furniture, and one attached Tatami room , peeling paper , rust stains, and... More

Was this review helpful? Yes 4
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed May 27, 2012

Kagaya is famous for its service, and i think it's not over-rated. hotel itself isn't so value for money, but the service is REALLY GOOD! not much to see in the neighborhood or the area, and the transportation to Nanao isn't so easy either.

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hamano, マネージャー at Kagaya, responded to this review

Thank you for staying with us and taking your time for making the comment. Glad to hear you rated our service 'GOOD'. Although we try our best to make your stay more comfortable, it does not mean to meet your expectation. So your comment leads us to the points we need to improve in terms of quality of service. We... More

Pelham, New Hampshire
Top Contributor
368 reviews 368 reviews
77 hotel reviews
190 helpful votes 190 helpful votes
5 of 5 stars Reviewed November 1, 2011

You are greeted by a line of women dressed in kimono, taken to your room by one and fitted out with a Yukata that you can wear throughout your stay. The lady that takes you to your room becomes your room attendant and is the one that fits you with your Yukata and shows you how to wear it. She... More

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1 review
5 of 5 stars Reviewed September 8, 2008

Went their on company trip. Arrived by bus and greeted by traditionally dressed hotel staff. The service was impeccable and the onsen spectacular. What a great experience and oh yea the view was awesome.

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1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 9, 2007

Stayed there a few years ago, and although for only one night, the experience was unforgettable. Our family joined a tour group to Japan, and Kagaya is one of the hotels we stayed. The moment we arrived(we arrived on a bus), all the employees of the hotel lined up at the front to make us feel like mega VIP. The... More

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Additional Information about Kagaya

Also Known As:
Kagaya Hotel Nanao
Kagaya Hotel
Kagaya Japan/Nanao
Address: 80 Yobu Wakuramachi, Nanao, Ishikawa Prefecture 926-0192, Japan
Location: Japan > Chubu > Ishikawa Prefecture > Nanao
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 25 B&Bs / Inns in Nanao
Price Range (Based on Average Rates): $$$$
Official Description (provided by the hotel):
At Kagaya hotel, all the elegance and beauty of Japan surronds you. The lovely indoor and outdoor gardens offer tranquility all year round.The hotel is graced with a multi-million dollar collection of traditional Japanese artwork. Nothing can compare with the serene beauty of the view overlooking Nanao bay, a masterpiece in itself. The Kagaya provides you with an opportunity to relax and experience the best of Japan. ... more   less 
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