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Kagaya

Certificate of Excellence
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80 Yo Wakuramachi, Nanao 926-0192, Ishikawa Prefecture
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1 room 1 adult
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351 Reviews from our TripAdvisor Community

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Toronto
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

Customer service is nice. But 1) the hotel is old, looks like would be fashionable back in the 90s. 2) room decoration style is mixed, one ryokan style, another room is western, kinda weird 2) onsen smells disinfectant!!! which we never had anywhere else in Japan yet 3) crab is not fresh, which is a real disappointment, it is right... More 

Helpful?
Thank Feng C
Taipei, Taiwan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed January 3, 2016

Stayed at 雪月花 room, newly renovated but seems a little vintage. The room attendant 歌子-san is really nice and professional, but the lady Miss Wu from Reservation was impolite and unfriendly. The food there was great. We paid extra for the ocean view room, it was worth it.

Helpful?
1 Thank JuicyJul
Level Contributor
6 reviews
5 hotel reviews
3 of 5 stars Reviewed December 26, 2015 via mobile

Our room service lady Miss 歌子 was very polite and professional, we stayed at the 雪月花 room, its pretty new, clean and spacious. We had a great time with Miss 歌子, but the lady from the Reservation Miss Wu (吳) who speaks Mandarin was very impolite. Her attitude and the use of language was very inappropriate, I'm very surprised Kagaya... More 

Helpful?
Thank Jul H
Taipei, Taiwan
Level Contributor
31 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed May 26, 2015 via mobile

Kagaya, known for its excellent customer servic, has always been on my bucket list. Upon checking in, we were greeted by a number of ladies in traditional kimono attire. They gave us a tour in the hotel, took us to our rooms, served us tea and sweets and taught us how to wear yukata. Just like other reviews you see... More 

Helpful?
1 Thank Suki C
hamano, 営業ディレクター at Kagaya, responded to this review

Thank you very much for coming and staying with us. It was our pleasure to serve you. We always try to make your stay as memorable and comfortable as possible. Also we continue to work hard to improve our service quality better, and to offer relaxing and enjoyable accommodation. Again, thank you very much, and looking forward to your next... More 

Singapore, Singapore
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed December 30, 2014

Me and my family took a Yokoso tour ( local Japanese company) to Noto Peninsula, with the Kagaya being the highlight of the stay. The hotel was definitely anticipated to be grand and lovely. We were greeted by rows of kimono dressed ladies, one of which, a younger lady, was pushed forward to serve us, as she spoke perfect English.... More 

Helpful?
3 Thank clarezh
Ridgefield, CT
Level Contributor
643 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 395 helpful votes
5 of 5 stars Reviewed June 24, 2014

This hotel was amazing. It was a Japanese Ryokan-style hotel which means it was in the old style of Japan. The rooms were large but simple in decor. Tatami mats were throughout and you removed your shoes as you entered in the hallway. It was like entering a house! We had two rooms, each with a closet. One had a... More 

Helpful?
2 Thank larkenRidgefield_CT
Singapore, Singapore
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed February 19, 2014

We had a suite with an in-house onsen, but the water was so hot that we had no way to enjoy it. one can literally cook egg in the water. so we had to use wooden pail to remove water from the bath tub while my wife tried to fill up with tap water from the bathroom. its a joke... More 

Helpful?
3 Thank merlion1819
Redding, Connecticut, USA
Level Contributor
320 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
5 of 5 stars Reviewed June 17, 2013 via mobile

Kagaya is such a unique place. Very few westerners go here, it is an authentic Onsen resort with riokan style rooms. If sleeping on a futon is not your style, skip it, but if you want an amazing hot spring resort and some great entertainment and loads of fun, not to mention the personal room attendants, check it out. Expensive,... More 

Helpful?
1 Thank yecats59
Tokyo, Japan
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed June 11, 2013

Being treated like royalty is something anyone can enjoy... for a price. The service at Kagaya does not stop. My colleagues and I were treated by the Governor of Ishikawa to a stay at this hotel. It really should not be categorized as a B&B but as a full service hotel. It is more of a modern ryokan where meals... More 

Helpful?
Thank BigGunNate
Virginia
Level Contributor
241 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
4 of 5 stars Reviewed April 22, 2013

The public areas of the Kagaya are glitzy and modern, but the rooms are traditional ryokan style. Leave your shoes at the door. The room attendant fits you for a yukata upon arrival, and that is what you wear when you are inside the hotel. The rooms are traditional, with futons for sleeping on the floor, and only one low... More 

Helpful?
Thank RebelVirginia
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