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Wickwoods Country Club, Hotel & Spa

Shaveswood Lane, Albourne BN6 9DY, England
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Certificate of Excellence 2014
Wickwoods Country Club, Hotel & Spa
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Wickwoods Country Club, Hotel & Spa
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94 reviews from our community

Traveler rating
    57
    21
    8
    6
    2
See reviews for
15
31
10
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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huddersfield
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Having travelled 250 miles to a wedding in Burgess Hill,the bride booked a day/night here to relax after the wedding. We arrived at the hotel at 1.00 and our rooms weren't ready so we were shown to the bar area where we were happy to have a drink and wait till check in time (2.00) We were then told we... More 

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Elm, Wisbech, Cambridgeshire
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

A brilliant relaxing weekend from the minute we arrived. We have stayed here before and had a few problems with some other guests being noisy. We were allocated a beautiful room overlooking the tennis courts and grounds that was perfect and you could hear the birds singing in the morning. We ate in the Glass House Restaurant with friends and... More 

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Brighton, United Kingdom
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We treated our daughter to a birthday afternoon tea in the Glasshouse The staff throughout from booking until the end were all polite, efficient, friendly and really interested in us, which is a refreshing change against some other places. The waitress brought a glass of bubbly over to my daughter complimentary which was a lovely touch Food was really good... More 

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Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 16, 2015

We visited here as a treat for Afternoon Tea in the Glass House. The setting is lovely, nice & bright even on a January afternoon. We opted for The "Wickwoods" Afternoon Tea, which was delicious. A choice of sandwiches, plenty of fresh, warm scones jam & clotted cream, carrot cake and chocolate fudge. Plenty of tea and we also had... More 

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Wickwoods, Manager at Wickwoods Country Club, Hotel & Spa, responded to this review

Thank you for taking the time to provide such a detailed review of your experience recently at The Glass House. The entire team are always delighted to hear when a customer has enjoyed their time here at Wickwoods, and we certainly appreciate your valued custom. I am pleased to hear that you would like to return to The Glass House... More 

North Yorkshire
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 26, 2014

We stayed at Wickwoods for 3 nights over half term for a relaxing break with tennis and great food in a lovely environment. And we got it and more.... the facilities are superb, great courts, good gym, relaxing spa and an excellent modern restaurant, with really good food. The way Wickwoods excels is through excellent customer service, all the staff... More 

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Wickwoods, Owner at Wickwoods Country Club, Hotel & Spa, responded to this review

Thank you for writing such a glowing review. The entire team are delighted you had such a fantastic time, it make the hard work and commitment by everyone so worthwhile. We look forward to looking after you on your next visit. Please ask for me so I can thank you in person. Lee Goossens More 

UK
Top Contributor
53 reviews 53 reviews
22 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed November 20, 2014

Generally the stay was OK. Hotel lobby area was nice with big roaring log fires. The front desk were polite but I feel could have been a bit friendlier to make your stay more welcoming. Maybe I am being a bit too picky! The room I was given was small, I had a look around at other rooms when they... More 

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Wickwoods, Owner at Wickwoods Country Club, Hotel & Spa, responded to this review

Thank you for providing a detailed review, we really appreciate this and are delighted that enjoyed your overall stay. We have taken on board the areas you feel improvements could be made and will be reflecting on these. Please contact me directly when you next intend to stay in order I can ensure you are booked into one of our... More 

Burgess Hill, United Kingdom
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 13, 2014

Apologies for delay in submitting this review. I am a member of Wickwoods and arranged for a Spa day with my three daughters prior to my sons wedding. I just want to thank the girls in the Spa for a truly wonderful experience, we all had a wonderful day. The service and treatments were excellent. Also a special mention to... More 

Was this review helpful? Yes
Wickwoods, Owner at Wickwoods Country Club, Hotel & Spa, responded to this review

The entire team are delighted you had such a fabulous day, we really appreciate and value both your custom and the time taken to provide such a glowing review. I have personally thank Aaron for setting such a high standard and great impression. Thank you again. More 

Cambridge
2 reviews
3 of 5 stars Reviewed October 24, 2014

Hotel bedrooms good. Did not use spa facilities - here for party at the hotel. Had dinner with other family members and while most dishes were average my main course was absolutely appalling (excessively salty). On duty management offered a discount which was not given - had to ring up to receive it. Very sad as hotel had received so... More 

Was this review helpful? Yes
Wickwoods, Owner at Wickwoods Country Club, Hotel & Spa, responded to this review

Thank you for having taken the time to provide a review, I’m most upset you felt you did not receive the service that I would expect to have been provided to our customers and I will be looking into the detail behind the matter. As general principle we normal receive very good feed back on both the quality of the... More 

W Sussex
Top Contributor
77 reviews 77 reviews
32 hotel reviews
114 helpful votes 114 helpful votes
2 of 5 stars Reviewed October 20, 2014

The setting is lovely, but my birthday lunch was ruined by: - missing menu items substituted with chewy bread-crumbed, rather grey-looking chicken with sweet chilli dip (I give better quality chicken nuggets to my children, because that's really all they were) - an hour's wait for the main course, (we kept trying to find waiters to ask where it was,... More 

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Wickwoods, Owner at Wickwoods Country Club, Hotel & Spa, responded to this review

Our sincere apologies regarding the quality of the chicken, it is clear the chicken had been overcooked which is unacceptable. That said all ingredients prepared and served at Wickwoods are fresh premium quality purchased from quality premium suppliers. The service provided clearly could have been significantly better however as you were not on a package spa day the service staff... More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 21, 2014

Although we didn't partake of the spa facilities, we had an enjoyable 2 day stay. The rooms were really comfortable and beautifully decorated. Excellent value for money and the glass house restaurant was excellent. Friendly helpful staff and a thoroughly enjoyable visit.

Was this review helpful? Yes
Wickwoods, Owner at Wickwoods Country Club, Hotel & Spa, responded to this review

Thank you for providing a review and for your custom, the entire team are delighted you enjoyed your stay and we hope to have the pleasure of looking after you again in the future. More 

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Additional Information about Wickwoods Country Club, Hotel & Spa

Address: Shaveswood Lane, Albourne BN6 9DY, England
Phone Number:
Location: United Kingdom > England > West Sussex > Albourne
Price Range (Based on Average Rates): $$
Number of rooms: 6
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Also Known As:
Wickwoods Country Club, Hotel And Spa
Wickwoods Country Club Hotel Albourne

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