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Pico Sands Hotel

3.5 of 5
Hotel website
Pico de Loro Cove, Hamilo Coast | Brgy. Papaya, Nasugbu, Luzon 4231, Philippines
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237 Reviews from our TripAdvisor Community

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Aurora, Colorado
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I stayed here for one night in January 2016. First, the positive: the grounds of the Pico Sands Hotel are stunning, and very well maintained. Where the hotel really fell down was the quality of the food. For those who don't care for Filipino cuisine, the menu is very limiting and of surprisingly poor quality. I wanted to like the... More 

Helpful?
Thank Duckman86
Maggie G, General Manager at Pico Sands Hotel, responded to this review

Dear Duckman86, Thank you for taking time to share your experience during your stay with us. We take feedback seriously and wish to inform you that we are changing our menus by March to effect specific food concepts per restaurant. We appreciate your constructive feedback which was shared with the team. We look forward to welcoming you again. Best regards,... More 

Manila
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Even at the point of booking, you know what you're getting into. Staff were professional, competent in answering queries and even suggested better/ hidden deals if you have an SM Advantage card. Though he didn't know this was applicable to BDO Rewards too, Lea from the front desk did and actually gave a better (unadvertised) deal when we got to... More 

Helpful?
Thank annarvilla
Maggie G, General Manager at Pico Sands Hotel, responded to this review

Dear annarvilla, Thank you for your comments on the way your booking and check-in were handled. I was most concerned to learn of the disappointment in our food offerings. We are changing our menus by March to effect specific food concepts per restaurant. Your feedback and suggestion are important to us. This would give us an opportunity to improve our... More 

Level Contributor
2 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Had a great time. Food was great. Beach nice apart from jellyfish stings. Cove boat trip well worth doing. Jet skies were fun. Staff very friendly. Lots to see and do. Road into resort very scenic. Very relaxing. Will definitely be going back. Neil. Darwin. Australia

Helpful?
Thank neilydun58
Maggie G, General Manager at Pico Sands Hotel, responded to this review

Dear neilydun58, Thank you for taking the time to share your feedback. We are delighted to read about your pleasant experience of the place and facilities. We look forward to welcoming you again. Best regards, Maggie Garcia More 

Vancouver, Canada
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

We arrived 5:40pm and waited in line for checkin. There were 2 hotel staff attending to 2 guests who I suppose were also checking in. I clocked and it was 16 mins before it was my turn. I asked for a room with lagoon view and she called someone asking if they had one available. Thankfully there was a room... More 

Helpful?
1 Thank Oliver B
Maggie G, General Manager at Pico Sands Hotel, responded to this review

Dear OliverB, Thank you for bringing to my attention your experience during your stay and my apologies for the inconvenience you encountered upon check-in. Your concerns were discussed with concerned departments. Your comments will strive us to improve our service. We appreciate our good feedback to our staff. We hope to welcome you back at Pico Sands Hotel. Best regards,... More 

Travelers are raving about these Nasugbu hotels

Makati, Philippines
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Spent my Birthday weekend here with the family, it is not too far from the city (Makati) It's a huge property, the Hotel is surrounded by private condos which you can also rent out via Air Bnb. Was endorsed by a member, the hotel rooms are nice, we were upgraded on our second night since we had a problem with... More 

Helpful?
Thank TinaMGonzalez
Maggie G, General Manager at Pico Sands Hotel, responded to this review

Dear TinaMGonzales, Thank you for your review and spending your birthday with us. Your Wifi comment concerns us. We have upgraded our Wifi signal at the hotel and every room has a wifi access point. We have asked our provider to do a Wifi signal test of all rooms following your comment. We seek to improve further in this service.... More 

2 reviews
3 of 5 stars Reviewed 3 weeks ago

Expensive for what you get We stayed at a quiet period, would not have wished to visit when busy from the recent experience Pro Staff all very hospitable and attentive OK facilities Pleasant beach Very clean public areas and shower facilities Health club excellent Lobby area OK, could have welcome drinks Cons Limited amount of sunloungers at pool Limited food... More 

Helpful?
Thank Steven S
Maggie G, General Manager at Pico Sands Hotel, responded to this review

Dear Steven S, Thank you for sharing your experience. We understand that you found some areas less favorable. We appreciate your constructive feedback which was shared with the team. We hope you will visit again Pico Sands Hotel. Best regards, Maggie Garcia More 

Manila, Philippines
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We took our kids here for a new years eve holiday, the beach is quite nice considering it's near Manila and the resort is really nice (its actually a condominium complex really), the pool is awesome and kids had a huge space to roam around between the beach, the lagoon and the pools, having said that though it's not really... More 

Helpful?
2 Thank kayb84
Maggie G, General Manager at Pico Sands Hotel, responded to this review

Dear kayb84, Thank you for your review. Our goal is to provide safety and security to all guests while inside the 40 hectare resort. The eco trail requires a guide as this is along the mountains and we need to comply with the local ordinance that beach swimming hours is until 6:00PM. Pico de Loro is a holiday destination offering... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago via mobile

We went to Pico Sands Hotel to celebrate our parents' Silver Wedding Anniversary. Months prior to the date we went, I already talked to their reservations department regarding the accommodations and event. They were very helpful and accommodating with all the adjustments and additional requests I made. We had a simple renewal of vows at the chapel and it was... More 

Helpful?
Thank Tamara R
Maggie G, General Manager at Pico Sands Hotel, responded to this review

Dear Tamara R, We are delighted that you had an amazing experience and enjoyed the food. We are glad you chose Pico Sands Hotel to celebrate your parents Silver Wedding anniversary. We look forward to welcoming you back soon. Best regards, Maggie Garcia More 

San Jose del Monte, Philippines
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed December 30, 2015 via mobile

Getting there: We went there via commute. Before, we were offered to be picked up at Nasugbu Town Proper. However, when we inquired again, we were referred to a rent-a-car service. When I tried texting and calling the service, nobody answered the phone. When I tried calling the reservations executive, nobody answered as well. So we went there via tricyle.... More 

Helpful?
Thank Jomarie A
Maggie G, General Manager at Pico Sands Hotel, responded to this review

Dear Jomarie A, Thank you for your review. My sincere apologies for the disappointments you experienced going to Pico Sands Hotel. The incident has been discussed with concerned departments for improvement. We hope you will visit Pico Sands Hotel for future holidays. Best regards, Maggie Garcia More 

Melbourne, Australia
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed December 29, 2015 via mobile

We were recommended to stay at this hotel and we were thoroughly disappointed and here is why. #1 Customer Service was terrible. #2 having to follow up every request because any order was repeatedly forgetten. #3 food quality was no up to standard of a 4/5 star venue. #4 Customer Service not organised #5 Staff can not control patrons. #6... More 

Helpful?
1 Thank 19Thomas84
Maggie G, General Manager at Pico Sands Hotel, responded to this review

Dear 19Thomas84. Thank you for your review. My apologies for not meeting your expectations. Your comments will strive us to improve our service. We hope to welcome you back some day. Best regards, Maggie Garcia More 

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