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Merica Hotel

Kenyatta Avenue | P.O Box 560, Nakuru, Kenya
Hotel amenities
Merica Hotel
Ranked #5 of 13 Nakuru B&B and Inns
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40 reviews from our community

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Traveler rating
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Date Rating
ski
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 27, 2013

It is very poor customer service at Merica Hotel in Nakuru. We had booked, received confirmation of rooms, plus the invoice for our stay. When we arrived they said the rooms were rented out to someone else. We did not get any help to find other accommodation. Not professional and very arrogant. Unreliable!

Was this review helpful? Yes 1
OPSMerica, Manager at Merica Hotel, responded to this review
April 4, 2013

Dear Guest, It’s unfortunate that this overbooking did occur and we apologize for the incident. We have taken corrective measures to ensure the same does not occur again. Meanwhile we have dealt with all the staff that miss-managed your experience. We would like to welcome you back to Merica the next time you are in Nakuru. Regards, Operations Manager More

Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed March 19, 2013 via mobile

The location is good if you need to be centrally based. Rooms are large and comfortable, bathroom a little run down. In-room safe and mosquito nets provided. Very good wifi! Also nice breakfast buffet and a nice pool area. Price maybe a little steep for what you're getting however.

Was this review helpful? Yes
OPSMerica, Manager at Merica Hotel, responded to this review
March 21, 2013

Dear Guest, We are glad you enjoyed your stay with us.We appreciate your positive comments about our accommodation, food, amenities and central location.We are embarking on a major upgrading project to improve our accommodation facilities. We will be happy to have you back soon. Regards, Operations Manager More

Nairobi, Kenya
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 4, 2013

The reception on arrival was good (Rebecca & Anne pls keep it up). However, I was very disppointed on 25 Dec 2012 by the the room attendant who cleaned our room. We had carried a cask of 5 litres wine but when we went to church on xmas day morning on return we found our wine was fetched and only... More

Was this review helpful? Yes 2
OPSMerica, Manager at Merica Hotel, responded to this review
January 7, 2013

Dear Guest, Thank you for your review. Once again we sincerely apologize for the incident regarding your wine cask.We have noted your comments and will use them as key points in our continuous improvement plans. Regards, Operations Manager More

Pancevo, Serbia
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 11, 2012

I see that Merica hotel has poor review which I do not know why is it because it is not that bad at all. First of all, I would say that food is AMAZING, rooms are quiet okay, and security of hotel made my stay because they kept me company and we had great laugh together. As Kenya as Kenya... More

Was this review helpful? Yes 3
OPSMerica, Manager at Merica Hotel, responded to this review
December 14, 2012

Dear Guest, Thank you for your comment. We are delighted that you enjoyed your stay with us and this is truly appreciated.We have plans to improve our facilities in order to make our guests stay more memorable. Best Regards, Merica Hotel More

Larnaca, Cyprus
Top Contributor
96 reviews 96 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
74 helpful votes 74 helpful votes
2 of 5 stars Reviewed November 27, 2012

After a long drive from Kisumu I really need to relax but the rooms were dark and not overly clean. The bathroom facilities were poor and it was hit and miss for hot water. No A/C. I needed a massage for my back and was told they only did one type of massage. This young girl came in dressed in... More

Was this review helpful? Yes
OPSMerica, Manager at Merica Hotel, responded to this review
December 4, 2012

Dear Guest, We thank you for your feedback regarding your last stay with us. We have noted the areas that did not live up to your expectation and will concentrate our efforts and resources to improve on them. Regards, Merica Hotel More

Travelers are raving about these Nakuru hotels

Oslo, Norway
1 review
1 of 5 stars Reviewed October 14, 2012

This is the worst hotel i`ve ever stayed in. Carpets on the floor in the rooms,and they are not at all clean and i even found some rusty nails sticking up from the carpent!!...so glad my kid was not crawling around...... The service of the people working there, it SUCKS bigtime. NO SERVICE what so ever, not even a smile... More

Was this review helpful? Yes
San Francisco, California
Top Contributor
59 reviews 59 reviews
59 hotel reviews
Reviews in 45 cities Reviews in 45 cities
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed October 6, 2012

Things started rough and ugly the first few days. I had to restrain myself from posting a subpar review, and glad I did because things mildly improved over my 16-day stay. An important reminder that one or two bad incidents do not always warrant a poor review. Nevertheless, only three stars can be pinned for this hotel. Location: Near the... More

Was this review helpful? Yes 1
Kingscliff, New South Wales, Australia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 4, 2012

We stayed at the Merica for one night and after a long day of travel a mediocre lunch there and then a game drive at Lake Nakuru we were desperately craving a hot shower. The best we got was tepid - meaning not even remotely warm let alone a hot shower. Sat in the tub and washed the dust off... More

Was this review helpful? Yes 1
Champaign, Illinois
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 26, 2012

I swear it looked like my door had been broken into. The rooms had a safe in them. Since I was only there for one night, i decided to forgo the use of the shower/bathtub. Lobby was nice, staff were kind, breakfast was well-prepared and included the kind and humorous egg chef guy. Bar was well kept, but just like... More

Was this review helpful? Yes 2
Washington DC, District of Columbia
Contributor
13 reviews 13 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed July 4, 2012

Staying here tonight. The room is dirty - tub is dirty, carpet not vacuumed. Room overlooks pool bar area, where we can't go have a drink because they're having a very loud private party. Remote for TV doesn't work. No hotel phone in room, and when we call the hotel from our cell phones, nobody answers. Go down to front... More

Was this review helpful? Yes 2
 
 
Merica Hotel
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Additional Information about Merica Hotel

Address: Kenyatta Avenue | P.O Box 560, Nakuru, Kenya
Region: Kenya > Rift Valley Province > Nakuru
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 13 B&Bs / Inns in Nakuru
Reservation Options:
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Merica Hotel
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