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Merica Hotel

Kenyatta Avenue | P.O Box 560, Nakuru, Kenya
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Merica Hotel
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85 reviews from our community

Traveler rating
    5
    26
    34
    11
    9
See reviews for
17
12
3
34
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Average hotel, which in my case served as a one night stay which was fine. The room was a bit worn down, telephone not working and the front door looked as if it had been forced opened at some point. Dinner and breakfast in the restaurant was okay although a smile from the waitress would have been nice...

Was this review helpful? Yes 2
Watford, United Kingdom
Top Contributor
50 reviews 50 reviews
29 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed January 26, 2015

Just spent 7 nights here and I think that gives you a good feel for a place. The pool and wifi were an attraction for me and a reasonable place to have meetings. Staff are courteous and friendly and very amenable. This includes reception and restaurant. Pool is really nice but gets busy over the weekend. This includes the tables... More 

Was this review helpful? Yes 1
OPSMerica, Manager at Merica Hotel, responded to this review

Dear Bruce Mango, Thank you for taking time to share your experience. I am pleased to hear you found the overall service and facilities to your liking. We are reviewing your comments in regards to the WIFI, to ensure it is improved for our guest's experience.We apologize for the inconvenience caused to you by the noise at night.We are currently... More 

Cheltenham, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 26, 2015

My wife and I stayed two nights in a comfortable de lux room overlooking a delightful swimming pool.The staff were helpful,friendly and immaculatel in their various uniformsFood was good.Rest of family were able to use swimming pool ,after a small payment. Good base for Lake Nakuru.

Was this review helpful? Yes 1
OPSMerica, Manager at Merica Hotel, responded to this review

Dear Nigel B, Thank you for taking time to write back to us. We sincerely appreciate your feedback regarding our accommodation facilities, service and food. We are delighted that you enjoyed your stay at Merica Hotel Nakuru. We hope to see you back soon. Regards, Faraj Kibet, Operations Manager Merica Hotel Nakuru More 

Vevey, Switzerland
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 24, 2015

We stayed here for three nights in January. We wanted to be in the town, so the location was perfect. Check in was easy (with towels and juice) and the reception staff were very friendly. We had a room on the top floor, with an incredible view of the national park and overlooking the pool. On the first night we... More 

Was this review helpful? Yes 1
OPSMerica, Manager at Merica Hotel, responded to this review

Dear SwissKitkat, Thank you for taking time to post your review. We have noted the areas that need improvement in regards to our customer experience. This will be addressed in our ongoing improvements. Regards, Operations Manager. More 

Nakuru, Kenya
1 review
4 of 5 stars Reviewed January 23, 2015

Great service, great food. pleasant and very comfortable environment with exemplary services.It also offers excellent rooms complete with wifi connection.The pool, the lounges and everything that it offers is fantastic

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OPSMerica, Manager at Merica Hotel, responded to this review

Dear Carol C, Thank you for your heart warming review and compliments regarding our service, food , environment and exemplary services. Regards, Operations Manager More 

Stafford
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed January 18, 2015

A pleasant stay at a comfortable hotel. Clean, safe and well-run. Restaurant was very good (we only had breakfast). Pool area and lounges were comfortable and relaxing. On slight negative our room, overlooking the pool with views to the National Park - great - but were unbearably hot. No air-con but we were given portable fans on request (only marginally... More 

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OPSMerica, Manager at Merica Hotel, responded to this review

Dear Dave W, Trust your year has started well. Thank you for taking time to post your positive review regarding our accommodation facilities, service and the relaxed atmosphere. Hope to have you back soon. Regards, Operations Manager. More 

London, United Kingdom
Top Contributor
264 reviews 264 reviews
68 hotel reviews
115 helpful votes 115 helpful votes
3 of 5 stars Reviewed December 17, 2014

We were staying at a hotel nearby but had heard that Merica was good so headed there for dinner. We decided to share a large pizza but were surprised to be served a pizza that would be classed as a small/medium in other places. The pizza was tasty enough, though the pizza looked to be a pre-bought one. We asked... More 

Was this review helpful? Yes 1
OPSMerica, Manager at Merica Hotel, responded to this review

Dear Ellie and Alexis, Thank you for taking the time to post your review. We have noted the areas that did not live up to your expectation and will form part of our improvement strategy with the team. Happy Holidays! Regards, Operations Manager More 

Tsavo National Park- Voi
Contributor
11 reviews 11 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 23, 2014

While voiding Nakuru town for almost week , we had opportunity to have trial differents lunch spot and we found the buffet lunch in Merica hotel in Nakuru was excellent every day with fresh food and very friendly stuff. A great spot to have lunch while in Nakuru.

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OPSMerica, Manager at Merica Hotel, responded to this review

Dear Okeno, My team is happy that you chose Merica Hotel as your stop over and enjoyed our buffet and service. Hope to have you back again. Regards, Operations Manager More 

Turku, Finland
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 22, 2014

Hotel is okay. Clean and safe. Big and quiet rooms. Food was okay. Nothing special. Service at concierge desk was superb. We were in quite a hurry, but very enthusiastic staff arranged us a excursion to Lake Nakuru National Park. Thanks a lot!

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OPSMerica, Manager at Merica Hotel, responded to this review

Dear Juuso JT, We appreciate your review. We are happy to note that you enjoyed your stay with us. Regards, Operations Manager More 

Loughborough, United Kingdom
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 19, 2014

Good welcome of hot towels and a drink. Great breakfast and good choice of food for the buffet dinner. Staff very helpful. very good gym and pool garden. There was some noise, which I was not sure was music or air vents outside, but it did not bother me that much. Would stay here again.

Was this review helpful? Yes 1
OPSMerica, Manager at Merica Hotel, responded to this review

Dear Richardo Pronto, Thank you for your review which the team received warmly. We are glad you enjoyed your stay with us. Merry Xmas and a Happy 2015! Regards, Operations Manager More 

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