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Alexandra House

Certificate of Excellence
Hotel website
Whittingham Drive, Wroughton, Swindon SN4 0QJ, England
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1 room 1 adult
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648 Reviews from our TripAdvisor Community

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Leeds, UK
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I have stayed here a number of times for work. It is a large hotel with lots of facilities like sauna, steam room, and pool. The restaurant is fairly standard for a high end hotel but good. All the staff are friendly and pleasant.

Helpful?
Thank Chris_Leeds_UK
Exeter, United Kingdom
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Stayed here for 2 nights in July 2015. From beginning to end it was an absolute joke. A treck to get to the room with heavy bags and no offer of help. On entering the room the blind was broke and we couldn't open it without it hanging half down, there were thick black hairs in the bed and not... More 

Helpful?
Thank Candiemouse
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

I stayed here Thursday/Friday night this past week and wanted to tell everyone about this amazing hotel. The service is spot on and especially in the restaurant. We booked a table at 8pm but couldn't dine til 9pm because it was very busy with the YHA club. It certainly was worth the wait, because the food was freshly cooked and... More 

Helpful?
1 Thank Fay G
Chesterfield
Level Contributor
226 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed 1 week ago

Visited here on a corporate event. Large venue with lots of meeting rooms. Staff were all friendly and helpful. My room was large with all of the usual amenities. Surprised to see that there was only one free hour of internet. Especially if the hold lots of conferences etc. The room was also very clean with a very comfortable bed.... More 

Helpful?
Thank Michael F
Wotton-under-Edge, England, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a two night stay at the hotel and loved it. The room was a decent size and the bed was nice and comfortable. We had a three course meal on Friday and it was excellent. The main course was freshly prepared, so took quite a while to come out, which we were more then happy with as we'd... More 

Helpful?
Thank Duncan G
Slough, United Kingdom
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We went for an overnight weekend stay. It was out of season so we were happy to try out the hotel spa which is very good and has a reasonable size swimming pool (the temperature was a little cold for me) but the sauna and steam room were perfect. They also have a spa but it is small and I... More 

Helpful?
Thank Heather B
Cambridge, UK
Level Contributor
127 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed 1 week ago

Arrival on reception was fine - functional and efficient rather than warm. The room was a very long walk from reception, but when I got there the room was a decent size and very clean. The bed was so comfortable and I slept really well both nights. The food was very good and tasty - good choice and hot. The... More 

Helpful?
Thank Hisimp
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Very poor service experienced whilst staying here for work , bad attitude from the restaurant staff . Tried to order from the bar menu in the restaurant butt were told this couldn't be done ! We waited over an hour for food to be told they wanted to check the order again . Room ok although safe didn't work.

Helpful?
Thank Mooeyj
Ray M, General Manager at Alexandra House, responded to this review

Dear Guest I am sorry to read your response to us about the standards of service, this is not a common occurrence, but it is inexcusable that we have not giving you a great stay, please believe all these incidences will be taken up with the relevant heads of department, with clear and decisive actions taken place to insure service... More 

Stockholm County, Sweden
Level Contributor
7 reviews
4 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

For a 4 star hotel, some basic stuff mas missing. The TV was small and old, and the remote so worn out you couldnt even read out the printed numbers. No AC in the room. Alot of dust in the room. Otherwise clean. A plus for the gym and pool with sauna. Changingsrooms were not that clean though. Alot of... More 

Helpful?
Thank jonas792014
Ray M, General Manager at Alexandra House, responded to this review

Dear Guest I am sorry to read your response to us about the standards of service, this is not a common occurrence, but it is inexcusable that we have not giving you a great stay, please believe all these incidences will be taken up with the relevant heads of department, with clear and decisive actions taken place to insure service... More 

Chippenham, United Kingdom
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I stayed at Alexandra House for a night. Check-in was smooth, however the room was below par for what I had expected for £130 a night (Superior Room). The ‘free’ cans of coke and water were appreciated, as was a fridge in the room, but the room was cold and there was no way to increase the temperature. More negatives... More 

Helpful?
Thank leighv
RayMckibben, General Manager at Alexandra House, responded to this review

Dear Guest, Firstly I'd like to apologise from the staff and I for not delivering on our promises to provide you with a comfortable stay in our high quality establishment. It has always been our aim to ensure all guests are catered for correctly. I would like to go through your points and give you some answers. Bar prices in... More 

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