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Novotel Manchester West

GreenLeadersBronze level
Worsley Brow, Worsley, Salford M28 2YA, England
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Novotel Manchester West
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453 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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  • Italian first
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  • Spanish first
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Milton Keynes, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel though on the outskirts of Manchester, is well worth a visit. The hotel rooms are a really good size, with a separate toilet, which is unusual. On our first night we had our evening meal there and it was excellent. Again the breakfast was very good as well. The staff were all very helpful and gave good service.

Was this review helpful? Yes
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Personally the bed was good and slept well, that's it. Now the rest - there is no reason for cleaners to be doing rooms at 07:30 in the morning, someone on reception when you arrive would be nice. The waiter (when they get round to asking for your order and then 30 minutes later bringing it, bringing what you actually... More 

Was this review helpful? Yes 2
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago

The hotel is functional for a business stay. Easy travelling distance for Manchester City centre. Rooms clean and spacious with ample desk space and free wifi. The food throughout our two might stay was from a basic menu but excellent. Breakfast is first class also. The is a well equipped gym too if you have time! For me it was... More 

Was this review helpful? Yes
Mike B, General Manager at Novotel Manchester West, responded to this review

We very much appreciate your comments regarding your stay at the Novotel Manchester West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More 

Wolverhampton, United Kingdom
Level Contributor
352 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 1,502 helpful votes
3 of 5 stars Reviewed 2 weeks ago

a bit basic in places, nothing wrong with that if you are paying Premier inn / Travel-lodge prices, however at £100 per night I expect a little more than a basic room with a bed cheap telly with no satellite TV and a plastic bathroom

Was this review helpful? Yes 1
Mike B, General Manager at Novotel Manchester West, responded to this review

Thank you for taking the time to tell us about your experience at the Novotel Manchester West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured... More 

Whitland, United Kingdom
Level Contributor
112 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 208 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed sometime ago now, as part of a large group who were attending a wedding just down the road at the Village Library/Court House. As ever with a Novotel, you do get a good buffet style breakfast, plenty of it and little touches/pastries also - always works for me, no complaints with it. The hotel would have been quiet but... More 

Was this review helpful? Yes 1
Mike B, General Manager at Novotel Manchester West, responded to this review

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mike Britt General Manager More 

Leeds, United Kingdom
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here at the end of May for two nights as its not far from the Trafford Centre and we knew there was a nice pub nearby having stayed before. We were upgraded to two interconnected rooms which was nice having a 12 and a 16 year old with us. The rooms are a bit tired having stayed at... More 

Was this review helpful? Yes
Mike B, General Manager at Novotel Manchester West, responded to this review

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mike Britt General Manager More 

Cleethorpes
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel as part of a Travelbird Legoland Discovery Centre deal. Our night's stay and breakfast were included. We have two children under 5 and this was their first hotel stay! On arrival, our children were immediately given a small soft toy and I thought this was a lovely gesture! Our room was a family room -... More 

Was this review helpful? Yes
Mike B, General Manager at Novotel Manchester West, responded to this review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mike Britt General Manager More 

Bromsgrove, United Kingdom
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed May 29, 2015

Stayed with two children for one night. First time we have used Novotel, left quite impressed really. Spacious room, comfortable bed, quiet, a little slow on checking in but staff courteous and helpful. Travel cot missing from our room, but this was resolved inside 5 minutes. Free WiFi in the room (a real bonus), gym quiet whenever we walked past.... More 

Was this review helpful? Yes 1
Mike B, General Manager at Novotel Manchester West, responded to this review

We very much appreciate your comments regarding your stay at the Novotel Manchester West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also, currently... More 

Lancashire, United Kingdom
1 review
2 of 5 stars Reviewed May 29, 2015

The hotel is in a great location, on arrival I checked in and the staff are great .As I approached room 309 we were greeted with a breakfast tray left outside the room with left over full English breakfast a dirty glasses!! Not very welcoming. We accessed the very standard room , I noted an unfresh odour and immediately opened... More 

Was this review helpful? Yes
Mike B, General Manager at Novotel Manchester West, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 25, 2015 via mobile

We stayed for two nights with the kids,and can honestly say that it was a brilliant stay...from great clean accommodation to brilliant friendly staff who went over and beyond to make our stay welcoming. The kids even had milkshakes made specially for them because they wanted banana ones. I would recommend anyone to stay here we certainly will again. Very... More 

Was this review helpful? Yes 1
Mike B, General Manager at Novotel Manchester West, responded to this review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mike Britt General Manager More 

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