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Novotel Manchester West

GreenLeadersBronze level
Worsley Brow, Worsley, Salford M28 2YA, England
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Novotel Manchester West
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447 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
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    (447)
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    (122)
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Cleethorpes
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed at this hotel as part of a Travelbird Legoland Discovery Centre deal. Our night's stay and breakfast were included. We have two children under 5 and this was their first hotel stay! On arrival, our children were immediately given a small soft toy and I thought this was a lovely gesture! Our room was a family room -... More 

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Bromsgrove, United Kingdom
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed with two children for one night. First time we have used Novotel, left quite impressed really. Spacious room, comfortable bed, quiet, a little slow on checking in but staff courteous and helpful. Travel cot missing from our room, but this was resolved inside 5 minutes. Free WiFi in the room (a real bonus), gym quiet whenever we walked past.... More 

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Lancashire, United Kingdom
1 review
2 of 5 stars Reviewed 4 days ago NEW

The hotel is in a great location, on arrival I checked in and the staff are great .As I approached room 309 we were greeted with a breakfast tray left outside the room with left over full English breakfast a dirty glasses!! Not very welcoming. We accessed the very standard room , I noted an unfresh odour and immediately opened... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

We stayed for two nights with the kids,and can honestly say that it was a brilliant stay...from great clean accommodation to brilliant friendly staff who went over and beyond to make our stay welcoming. The kids even had milkshakes made specially for them because they wanted banana ones. I would recommend anyone to stay here we certainly will again. Very... More 

Was this review helpful? Yes 1
Mike B, General Manager at Novotel Manchester West, responded to this review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mike Britt General Manager More 

Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

Hotel is easy to find and is modern enough but the customer service needs improvement. We travelled down Friday night and arrive approximately 7pm with two tired children. I rang room service and ordered food (4 items were unavailable so have to change our order which was no real issue). Received a call when the food was ready to ask... More 

Was this review helpful? Yes 1
Mike B, General Manager at Novotel Manchester West, responded to this review

Thank you for taking the time to tell us about your experience at the Novotel Manchester West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured... More 

Contributor
15 reviews 15 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Spacious room. Two huge comfortable beds. Lovely deep bath. Great little entertainment table for the little one. The breakfast rotation of items, bacon etc could have been better but overall the stay was such good quality and value for money that it would be bad taste to moan about anything.

Was this review helpful? Yes 1
Mike B, General Manager at Novotel Manchester West, responded to this review

We very much appreciate your comments regarding your stay at the Novotel Manchester West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More 

Redworth
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a deal for legal and discovery centre with they stay in this Novotel for £78 for a family of four! We've used Novotel many time before and this has to be the worst one we've stayed in. Needs updating!! But couldn't complain about anything in the rooms. Only issue we had was breakfast in the morning! I believe... More 

Was this review helpful? Yes
Mike B, General Manager at Novotel Manchester West, responded to this review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mike Britt General Manager More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Stayed here a few times, always a pleasant greating from the staff at reception. Double rooms are big, and well maintained. Will be back. Restaurant on site is great and a 3 min walk from the hotel is a great local bar.

Was this review helpful? Yes
Mike B, General Manager at Novotel Manchester West, responded to this review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mike Britt General Manager More 

London, United Kingdom
Top Contributor
67 reviews 67 reviews
13 hotel reviews
110 helpful votes 110 helpful votes
3 of 5 stars Reviewed 4 weeks ago

So we got to the hotel and it seemed nice from the outside. The staff were friendly as well and so I thought we were onto a winner We went in the elevator to our room and when we come out the elevator, we had transported to the 1950's. We were in an ancient corridor that felt we were in... More 

Was this review helpful? Yes
Mike B, General Manager at Novotel Manchester West, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 4 weeks ago via mobile

We booked a deal with travel bird to stay here with our daughter and then visit legoland discovery centre the day after. The hotel reception was modern and seemed nice enough. As we walked to our room the corridoors are painted an uninviting brown colour and looked very dated! Didn't match up to it's modern entrance! We were given the... More 

Was this review helpful? Yes
Mike B, General Manager at Novotel Manchester West, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your... More 

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