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Doubletree Resort by Hilton, Central Pacific - Costa Rica

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El Roble 171-400 Puntarenas, El Roble 5400, Costa Rica (Formerly Doubletree Resort by Hilton, Costa Rica - Puntarenas)
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Doubletree Resort by Hilton, Central Pacific - Costa Rica
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Doubletree Resort by Hilton, Central Pacific - Costa Rica
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1,598 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Doubletree Resort by Hilton, Central Pacific - Costa Rica
See the most recent reviews
alberta
2 reviews
5 of 5 stars Reviewed May 13, 2009

This place by far is the best and nicest place I ever went I was there for 1 week during Christmas and it was awsome. Staff were friendly, food was great different theme everynight, lots to do in the day and night very clean and relaxing, rooms were nice with good airconditioning . all staff members were very helpfull and... More 

Was this review helpful? Yes
DoubletreePuntarenas, Guest Service Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Guest Greetings on behalf of all the staff and management at Doubletree Resort by Hilton Puntarenas. First of all, we would like to thank you very much for having taken the time to share such positive comments about our resort. We value your patronage and we are glad to know that you enjoy your stay with us during the... More 

Denver
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 6, 2009

We stayed here on our honeymoon last year. A wonderful place to stay. I am Hilton Gold member a received ocean view room upgrade, champagne and fruit in the room upon arrival, 4 nights free dinner tickets (non-all inclusive). The pools are great and service could not have been better.

Was this review helpful? Yes 1
DoubletreePuntarenas, Guest Service Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Guest Greetings on behalf of all the staff and management at Doubletree Resort by Hilton Puntarenas. First of all, we would like to thank you for sharing such as positive comment of our resort . We really appreciate the time you took to share your experience, you can not imagine how glad we are to know that your vacation... More 

Charlotte, NC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 29, 2009

We went to this property for Spring Break with our 9 and 11 year old daughters. We had a fantastic time! All things considered, it was a great value and wonderful experience. For those that were bothered by the fact that it was hard to find someone to speak english... again, you weren't paying attention! Had you paid attention, you... More 

Was this review helpful? Yes 2
DoubletreePuntarenas, Guest Service Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Guest Greetings on behalf of all the staff and management at Doubletree Resort by Hilton Puntarenas. First of all, we would like to thank you for sharing such as positive review of our resort. We really appreciate that you took some of your time to share your experience with us and we glad that you really enjoy your stay... More 

NJ
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed April 15, 2009

There's something really wrong with you if you can't enjoy this place. We could not believe it was part of a Caravan tour and we have nothing but raves for the grounds, the staff, the activities (all included). While many in our group were thrilled that alcohol was included, for us, to keep trying different all fruit smoothies and getting... More 

Was this review helpful? Yes 1
DoubletreePuntarenas, Guest Service Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Guests Greetings on behalf of all the staff and management at Doubletree Resort by Hilton Puntarenas. First of all, we would like to thank you for sharing with us this positive comment. We glad to know that you really enjoyed every minute you stayed with us; our committed is to make our guest’s stay more enjoyable. As you said,... More 

walkerwhippet
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 11, 2009

My wife and I came here for our honeymoon and were sorely disappointed with this "resort"... We actually kept our room, but left for 3 days to get a taste of what Costa Rica is really like. 1) Check in... This is the first line of many that you'll be standing in during your stay here. After standing around in... More 

Was this review helpful? Yes 2
DoubletreeManag, Owner at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Guests: Greetings on behalf of all the staff and management at Doubletree Resort by Hilton, Puntarenas. First of all, We would like to thank you for sharing your comments with us. We are really sorry that you could not enjoy your stay, this hotel has been characterized for having a lot of families. As you mentioned we were celebrating... More 

Travelers are raving about these El Roble hotels

Montreal
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 11, 2009

Shhhhhhh- don’t tell anyone I told you so because they will all go and they will crowd my space in Paradise. Hotel Double Tree in Puntareanas, Costa Rica is a 7-Star Hotel. Good for Adults – Great for Children, Tropical Paradise, excellent Hospitality, the Recreation Director Rocks! The Dancers are phenomenal, the chef will cook you up a meal to... More 

Was this review helpful? Yes 2
DoubletreePuntarenas, manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Friends: Greetings on behalf of all the staff and management at Doubletree Resort by Hilton, Puntarenas. You can not imagine how pleased we are that you consider this hotel as your perfect home. All your inspiring words has been shared with the staff and allow us to exceed our standards. We are really satisfied that you brought some of... More 

San Antonio, TX
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 2, 2009

First of all, call the hotel and have them arrange transportation. They do a fine job. Our driver was waiting for us at the airport and we received a phone call in the taxi to welcome us and to enjoy our ride and stay. We arrived at the airport before check in (two hours) and we were immediately given our... More 

Was this review helpful? Yes 2
DoubletreeManag, Guest Service Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear guests: Receive a warm greeting from the staff of this hotel. We really appreciate that you took some of your time out to share your experience with the rest of the reviewers of trip advisor. All these comments give to all our future visitors a very good image of all the hard but enjoyable work we do everyday at... More 

Los Angeles, California
2 reviews
3 of 5 stars Reviewed March 28, 2009

We stayed there for 2 weeks. There was great ocean view from our room. Rooms in the building 3 are the best on this property. This is all inclusive resort. Restaurant is clean, service is good and very friendly. If you need a driver honest with excellent personality and not manipulative, we would recommend CHINO (Alberto Arrieta). He can pick... More 

Was this review helpful? Yes
DoubletreeManag, Guest Service Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Guests: On behalf of the staff and management, I would like to thank you for visiting us at the Doubletree Resort by Hilton Puntarenas in Costa Rica. It is important to point out how grateful we are to have guests like you that stay for two weeks in a Hilton Hotel as a proof of the how much reliable... More 

Washington DC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 27, 2009

I stayed at the Doubletree in Puntarenas for 4 nights. GETTING THERE: The hotel arranged for a driver for us to pick us up from the airport, the driver was ontime and the van was clearn. The drive was about 2 hours. Its a long drive and very windy/bumpy, but thats pretty much all of Costa Rica. CHECK IN: I... More 

Was this review helpful? Yes 1
DoubletreeManag, Guest Service Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Guests: On behalf of the staff and management, I would like to thank you for visiting us at the DoubleTree Resort by Hilton Puntarenas in Costa Rica. First of all, I would like to highlight that all the management team is more than surprised that a hotel facing the situations described by you can be under the administration of... More 

Wooster, OH
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed March 26, 2009

I came here from for a conference with a group of about 100 other people mostly from the United States. I give the hotel highest marks in every category but must air one single grievance: I resent having to pay a surcharge for internet access at a luxury hotel, and especially in this case since the understanding is that the... More 

Was this review helpful? Yes 1
DoubletreeManag, Guest Service Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Guests: Receive a warm greeting from each of the team members of this your hotel. We are really glad that you enjoyed your stay. Receiving this kind of feedback makes us all feel grateful and motivated to keep exceeding guest expectations. We hope that each of the members of the group have left the hotel with the same opinion... More 

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