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Doubletree Resort by Hilton, Central Pacific - Costa Rica

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El Roble 171-400 Puntarenas, El Roble 5400, Costa Rica (Formerly Doubletree Resort by Hilton, Costa Rica - Puntarenas)
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Doubletree Resort by Hilton, Central Pacific - Costa Rica
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Doubletree Resort by Hilton, Central Pacific - Costa Rica
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1,635 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Doubletree Resort by Hilton, Central Pacific - Costa Rica
See the most recent reviews
North Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 21, 2009

My husband and I went on a ten day tour of Costa Rica with Caravan tours. On our 7th and 8th nights, we stayed in the Doubletree Puntarenas. My initial impressions were that the hotel was large and nice--I had been looking forward to an "all inclusive resort" experience after a week in the rainforest without airconditioning. Unfortunately, as soon... More 

Was this review helpful? Yes 2
DoubletreePuntarenas, Guest Service Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

We were surprised to read your comments about your 2 night stay at our Resort . Caravan is an important Tour operator and we have received very few bad comments about our service since they have begun to include us in their ten day Costa Rican tour. The rooms reserved by Caravan in Building One were those received by your... More 

colorado
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 16, 2009

I recommend this hotel as a way to treat yourself at the end of a Costa Rican trip! The pools were plentiful, large and relaxing to lounge around in (great fun for the kids). Oh and the swim up bars what fun!! The grounds were beautiful with wonderful landscaping, beautiful flowers and fresh grass to enjoy during walks around the... More 

Was this review helpful? Yes 1
DoubletreePuntarenas, Guest Service Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Guest Receive a warm greeting from all the staff of the Hotel Doubletree Costa Rica-Puntarenas. First of all, we would like to thank you for your wonderful review of our hotel facilities. Our hotel is an excellent destination for those families, who have kids, because we offer lots of fun for every one, for example the little ones can... More 

Cleveland, OH
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed June 2, 2009

Stayed for 6 nights in mid-May and were pleasantly surprised at how friendly and helpful the staff were. The grounds are beautiful and the hotel seems to spend a lot of time cleaning and updating. Being an all-inclusive there is nothing additional you would have to spend. Even their $10/day internet worked for free in our Building 2 room. Since... More 

Was this review helpful? Yes 3
DoubletreePuntarenas, Guest Service Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Greetings on behalf of all the staff and management at Doubletree Resort by Hilton Costa Rica-Puntarenas. We are more than happy that you really enjoyed your stay here at Costa Rica and specially at the Doubletree Resort by Hilton Costa Rica-Puntarenas. We’ve been characterized on giving all our guests a truly warm welcome and a special stay with us, offering... More 

Huntington Beach, CA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 30, 2009

I have traveled extensively around the world and I have never felt this strong about saying ¨DO NOT GO HERE¨. I am not the type to complain but the service was horrible, the place had bugs everywhere, the food was horrible, and I felt like I was at the worst hotel in Vegas on a Monday night. The entertainment made... More 

Was this review helpful? Yes 1
DoubletreePuntarenas, Guest Service Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Guest Greetings on behalf of all the staff and management at Doubletree Resort by Hilton Puntarenas. We are sorry that we did not meet your expectations and please accept our most sincere apology for having our Snack bar under renovation during your stay but the only purpose was to improve our quality of our services. We invite all of... More 

Travelers are raving about these El Roble hotels

Florida, USA
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed May 30, 2009

This was one of our stops on our Caravan Tour - we stayed for two days. It is a wonderful hotel with many features and amenities. It is quite busy with full of activities and things to do (you can always find something to do) - they even have quiet areas to get away from the hustle and bustle. If... More 

Was this review helpful? Yes 1
DoubletreePuntarenas, Guest Service Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Guest Greetings on behalf of all the staff and management at Doubletree Resort by Hilton Puntarenas. Thanks you for sharing your experience at Doubletree Resort by Hilton Puntarenas. You can not imagine how glad we are to know that your experience in Costa Rica and in our resort was a pleasant one. Our place has been characterized as a... More 

Florida
1 review
5 of 5 stars Reviewed May 27, 2009

Loved it, loved it, loved it! We 100% enjoyed our stay and intend on going back to this resort. Karen & Dan

Was this review helpful? Yes
DoubletreePuntarenas, Guest Service Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Guests Receive a warm greeting on behalf of all the staff and management at Doubletree Resort by Hilton Puntarenas. We would like to thank you for sharing with us your experience at our resort. We are glad to know that you really enjoyed every minute you stayed with us; we are committed to our guest’s satisfaction. If you bring... More 

boston
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 17, 2009

Pure Life. It is the Costa Rican way of life. And it was so evident at this resort. Every person at the resort genuinely was there to make your stay pleasant. In the words of Ana and Magdalena ( manager and assistant manager) - "it would be my pleasure to help you.". A level of service and committment like this... More 

Was this review helpful? Yes 3
DoubletreePuntarenas, Guest Service Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Guest Greetings on behalf of all the staff and management at Doubletree Resort by Hilton Puntarenas. First of all, we would like to thank you for sharing such as positive review of our resort. We really appreciate that you took some of your time to share your experience with us and we are glad to know that you enjoy... More 

High Point
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 16, 2009

My wife and I took our two young children (along with a babysitter) to the Doubletree for a week. We had a great time. The staff was very helpful, though we did discover that some individuals are more helpful than others. We went at a slow time, I think, so we never had any lines to wait in or felt... More 

Was this review helpful? Yes 4
DoubletreePuntarenas, Guest Service Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Guest Greetings on behalf of all the staff and management at Doubletree Resort by Hilton Puntarenas. First of all, we would like to thank you for sharing with us this positive comment. We glad to know that you really enjoyed every minute you stayed with us; our principal committed is to make our guest’s stay more enjoyable. We are... More 

alberta
2 reviews
5 of 5 stars Reviewed May 13, 2009

This place by far is the best and nicest place I ever went I was there for 1 week during Christmas and it was awsome. Staff were friendly, food was great different theme everynight, lots to do in the day and night very clean and relaxing, rooms were nice with good airconditioning . all staff members were very helpfull and... More 

Was this review helpful? Yes
DoubletreePuntarenas, Guest Service Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Guest Greetings on behalf of all the staff and management at Doubletree Resort by Hilton Puntarenas. First of all, we would like to thank you very much for having taken the time to share such positive comments about our resort. We value your patronage and we are glad to know that you enjoy your stay with us during the... More 

Denver
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 6, 2009

We stayed here on our honeymoon last year. A wonderful place to stay. I am Hilton Gold member a received ocean view room upgrade, champagne and fruit in the room upon arrival, 4 nights free dinner tickets (non-all inclusive). The pools are great and service could not have been better.

Was this review helpful? Yes 1
DoubletreePuntarenas, Guest Service Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Guest Greetings on behalf of all the staff and management at Doubletree Resort by Hilton Puntarenas. First of all, we would like to thank you for sharing such as positive comment of our resort . We really appreciate the time you took to share your experience, you can not imagine how glad we are to know that your vacation... More 

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