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Doubletree Resort by Hilton, Central Pacific - Costa Rica

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El Roble 171-400 Puntarenas, El Roble 5400, Costa Rica (Formerly Doubletree Resort by Hilton, Costa Rica - Puntarenas)
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Doubletree Resort by Hilton, Central Pacific - Costa Rica
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Doubletree Resort by Hilton, Central Pacific - Costa Rica
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1,601 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Doubletree Resort by Hilton, Central Pacific - Costa Rica
See the most recent reviews
Hickory, North Carolina
Level Contributor
76 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed June 28, 2009

Our group consisted of 2 single moms and our 2 newly high school grad daughters. The purpose of our trip was for leisure/adventure. We used Dimas as our driver from the airport to the resort and back again on departure day. I researched other drivers & car services and chose Dimas based on his reputation/reviews on trip advisor and due... More 

Was this review helpful? Yes 6
DoubletreePuntarenas, Guest Service Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Guest: Receive a warm greetings from the Hotel Doubletree by Hilton Costa Rica-Puntarenas. Thank you for your wonderful review from our Hotel we are very happy that you truly enjoy our facilities and our country. Our hotel is located 2 hours from San Jose airport, we can arrange your transportation so you can enjoy a wonderful ride to our... More 

New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed June 24, 2009

I think the visitors who have given this hotel bad reviews.. must of been somewhere else.. what I read I did not see at all.. I only saw paradise.... Upon arriving at the Doubletree which was pretty late at night.. by our tour guide Diego from Odyssey tours (which I have to comment are the best!!!) my mom and I... More 

Was this review helpful? Yes 3
DoubletreePuntarenas, Guest Service Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Guest Receive a warm greetings from our hotel Doubletree by Hilton Costa Rica – Puntarenas. Thank you for your wonderful review from our hotel, we are really happy that you felt like paradise and have only wonderful memories about your stay with us. Our front desk staff make a great effort to always are give our guest a warm... More 

charlotte, north carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 23, 2009

My partner and I stayed at the Doubletree Puntarenas for a week in April 2009. From the minute that we walked into the lobby until our departure time, we were made to feel special by a staff that was friendly and helpful. People like Cecilia, Magdalena, Carlos and Diego were just a few of the staff that went out of... More 

Was this review helpful? Yes 2
DoubletreePuntarenas, Guest Service Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Guest Receive a warm greeting from all the staff of the Hotel Doubletree Costa Rica-Puntarenas. Thank you for your wonderful review of our hotel facilities, we are so happy that you truly enjoy your stay at Costa Rica. We offer to our guest our four pools, each design to satisfied every need, for example: relaxing in one of our... More 

North Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 21, 2009

My husband and I went on a ten day tour of Costa Rica with Caravan tours. On our 7th and 8th nights, we stayed in the Doubletree Puntarenas. My initial impressions were that the hotel was large and nice--I had been looking forward to an "all inclusive resort" experience after a week in the rainforest without airconditioning. Unfortunately, as soon... More 

Was this review helpful? Yes 2
DoubletreePuntarenas, Guest Service Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

We were surprised to read your comments about your 2 night stay at our Resort . Caravan is an important Tour operator and we have received very few bad comments about our service since they have begun to include us in their ten day Costa Rican tour. The rooms reserved by Caravan in Building One were those received by your... More 

Travelers are raving about these El Roble hotels

colorado
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 16, 2009

I recommend this hotel as a way to treat yourself at the end of a Costa Rican trip! The pools were plentiful, large and relaxing to lounge around in (great fun for the kids). Oh and the swim up bars what fun!! The grounds were beautiful with wonderful landscaping, beautiful flowers and fresh grass to enjoy during walks around the... More 

Was this review helpful? Yes 1
DoubletreePuntarenas, Guest Service Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Guest Receive a warm greeting from all the staff of the Hotel Doubletree Costa Rica-Puntarenas. First of all, we would like to thank you for your wonderful review of our hotel facilities. Our hotel is an excellent destination for those families, who have kids, because we offer lots of fun for every one, for example the little ones can... More 

Cleveland, OH
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed June 2, 2009

Stayed for 6 nights in mid-May and were pleasantly surprised at how friendly and helpful the staff were. The grounds are beautiful and the hotel seems to spend a lot of time cleaning and updating. Being an all-inclusive there is nothing additional you would have to spend. Even their $10/day internet worked for free in our Building 2 room. Since... More 

Was this review helpful? Yes 3
DoubletreePuntarenas, Guest Service Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Greetings on behalf of all the staff and management at Doubletree Resort by Hilton Costa Rica-Puntarenas. We are more than happy that you really enjoyed your stay here at Costa Rica and specially at the Doubletree Resort by Hilton Costa Rica-Puntarenas. We’ve been characterized on giving all our guests a truly warm welcome and a special stay with us, offering... More 

Huntington Beach, CA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 30, 2009

I have traveled extensively around the world and I have never felt this strong about saying ¨DO NOT GO HERE¨. I am not the type to complain but the service was horrible, the place had bugs everywhere, the food was horrible, and I felt like I was at the worst hotel in Vegas on a Monday night. The entertainment made... More 

Was this review helpful? Yes 1
DoubletreePuntarenas, Guest Service Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Guest Greetings on behalf of all the staff and management at Doubletree Resort by Hilton Puntarenas. We are sorry that we did not meet your expectations and please accept our most sincere apology for having our Snack bar under renovation during your stay but the only purpose was to improve our quality of our services. We invite all of... More 

Florida, USA
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed May 30, 2009

This was one of our stops on our Caravan Tour - we stayed for two days. It is a wonderful hotel with many features and amenities. It is quite busy with full of activities and things to do (you can always find something to do) - they even have quiet areas to get away from the hustle and bustle. If... More 

Was this review helpful? Yes 1
DoubletreePuntarenas, Guest Service Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Guest Greetings on behalf of all the staff and management at Doubletree Resort by Hilton Puntarenas. Thanks you for sharing your experience at Doubletree Resort by Hilton Puntarenas. You can not imagine how glad we are to know that your experience in Costa Rica and in our resort was a pleasant one. Our place has been characterized as a... More 

Florida
1 review
5 of 5 stars Reviewed May 27, 2009

Loved it, loved it, loved it! We 100% enjoyed our stay and intend on going back to this resort. Karen & Dan

Was this review helpful? Yes
DoubletreePuntarenas, Guest Service Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Guests Receive a warm greeting on behalf of all the staff and management at Doubletree Resort by Hilton Puntarenas. We would like to thank you for sharing with us your experience at our resort. We are glad to know that you really enjoyed every minute you stayed with us; we are committed to our guest’s satisfaction. If you bring... More 

boston
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 17, 2009

Pure Life. It is the Costa Rican way of life. And it was so evident at this resort. Every person at the resort genuinely was there to make your stay pleasant. In the words of Ana and Magdalena ( manager and assistant manager) - "it would be my pleasure to help you.". A level of service and committment like this... More 

Was this review helpful? Yes 3
DoubletreePuntarenas, Guest Service Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Guest Greetings on behalf of all the staff and management at Doubletree Resort by Hilton Puntarenas. First of all, we would like to thank you for sharing such as positive review of our resort. We really appreciate that you took some of your time to share your experience with us and we are glad to know that you enjoy... More 

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