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Doubletree Resort by Hilton, Central Pacific - Costa Rica

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El Roble 171-400 Puntarenas, El Roble 5400, Costa Rica (Formerly Doubletree Resort by Hilton, Costa Rica - Puntarenas)
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$89/person ALL INCLUSIVE
Best prices for: 1 room 1 guest
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Doubletree Resort by Hilton, Central Pacific - Costa Rica
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Doubletree Resort by Hilton, Central Pacific - Costa Rica
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1,556 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Doubletree Resort by Hilton, Central Pacific - Costa Rica
See the most recent reviews
Del Mar, California
2 reviews
5 of 5 stars Reviewed 2 weeks ago

My wife and I, and four other friends stayed at the resort 18-20 March 2015. What a great experience we had while there! None of us had been to Costa Rica before and were a little apprehensive. Our first concern was arriving at the airport at 2030 on the 18th, and not knowing the area, how would we ever find... More 

Was this review helpful? Yes
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Mr. Mike C: The opinion of each of our guests is the engine that drives us to continue with our improvement process, thank you for giving us yours. It is a pleasure to hear how you have enjoyed the accommodations and the service of our staff, your kind words encourage us, even more to continue working very hard to... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Went with my two kids (9 and 12 years old) and had a blast! Great resort with excellent service. We booked excursions through Grevin (guy on the pier). Highly recommend going through him. He was terrific. Every excursion was outstanding!

Was this review helpful? Yes 1
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Mr. John L: We would like to thank you for staying at our resort and for letting us be part of your great visit to our country. We truly appreciate your positive feedback. We are looking forward to having you back in a near future, Best regards, Ricardo Rodriguez Gil General Manager More 

Brooklyn, New York
1 review
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is just my personal experience of the resort. I will try to be as accurate as I can be so that you guys can choose wisely. I visited The Double Tree resort located in Punterenas Costa Rica from 4/23/2015-4/28/2015. My experience was definitely a wonderful one but there are many pros and many cons to this resort. First let... More 

Was this review helpful? Yes 10
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Jazmine W: On behalf of the management and our staff, we’d like to thank you for your stay with us. We are glad that our staff have offered you a friendly and helpful service during your stay, and that we have reached your overall expectations. It is gratifying to know that you fully enjoyed the culture of our country... More 

New York, New York
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My friends and I booked a 2 night stay at the double Tree as a last minute get-away. I was impressed by the clean grounds and rooms. Even the food was good, as was the staff. I would like to see some upgrades to the rooms. Also the beach is NOT a swimmers beach..but the pool makes up for it,... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear BigBrick: Thank you very much for the time you took to give us a review, it is really appreciate. We are glad that your stay in our resort met your expectations and that you had a comfortable experience, thank you very much for your suggestions we will keep it in mind for future renovations. We are looking forward to... More 

Peaks Island, Maine
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

There are some negative reviews but our experience has bee positive for everything. This is our first all inclusive vacation and we were somewhat apprehensive about the booking. From day 1 to our checkout, the front desk staff, the housekeeping staff , the wait staff have all been very friendly and courteous. For example, our 15 year old had an... More 

Was this review helpful? Yes 1
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Mr. Peter L: Thank you very much for sharing with us and the Trip Advisor community your experience at our Resort. It is our pleasure to know that we have met your expectations during your stay and that you enjoyed our service and the friendliness of our staff. I am also glad to know that Christian demonstrated our care... More 

Ventura, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 19, 2015

Overall pleasent 4 night stay. Staff was attentive and helpful. The majority of the resorts guests are local Costa Ricans, taking advantage of the pools and drinks. The snack bar by the pol serves typical american food- hamburgers, hot dogs, nachos, fries. The breakfast, lunch, and dinner buffet were great with lots of options for everyone. The sunset from the... More 

Was this review helpful? Yes 1
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Bailey P: First of all I would like to greet you and thank you for posting your review. It is our pleasure to know that we have met your expectations during your stay in our resort and that you have been enjoying of the sunset at the pier, our food selection and the service from our staff. Thank you... More 

Astoria, New York
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 17, 2015

Everyone at the hotel went above and beyond to meet our needs, whether it was making a reservation for one of the fancier restaurants on site, or giving us instructions on how to see the monkeys (ps-it's only a $10 cab ride away). The pools were huge, and they had two swim up bars. The food was good at the... More 

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DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Ms. Beth C: Thank you very much for taking the time to share this positive review about your recent stay in our resort. We are delighted that your stay was so enjoyable as you describe and that our services and staff were worthy of your compliments. We are looking forward to having you in our resort in the future.... More 

Quincy, Massachusetts
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 16, 2015

The hotel is overall pretty nice. We were in building 1, the older building. I was a little worried after reading other reviews, but it was fine. Sure you could tell it hadn't been updated recently, but it was not terrible. We did have a few issues (housekeeping forgot to replace towels, toilet handle came off) but they were fixed... More 

Was this review helpful? Yes 1
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Jamie 310: We really appreciate your feedback about the areas of concern. We always share every feedback with the entire team to keep up on improving! We regret for not meeting your food expectations; we offer a large variety of food and because we know that everyone has different likes and perceptions, we do have the option to prepare... More 

Dublin, California
1 review
5 of 5 stars Reviewed April 13, 2015

My wife and I had our wedding in Costa Rica a little over a month ago. With guests coming from all over the world, we wanted to find an all-inclusive resort to save everyone some money once they got there. We had around 70 guests staying at the DoubleTree. While I heard building 1 was not as nice (water heating... More 

Was this review helpful? Yes
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Asher77: I would like to thank you for sharing this review about your experience in Costa Rica. We are so happy to know that your wedding celebration in our country were unforgettable and that we have met all your expectations, we are grateful for having chosen our resort to be part of it. Looking forward to welcoming you and... More 

San Jose, Costa Rica
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 12, 2015

Terrible service from the front desk, and phone line, we were treated very badly, and the stay felt very negatively after that. The pool was very dirty and disgusting. The restaurant was very nice, the staff very helpful, and good food. Bar very cheery, and fast service. I went for a vacation and was more stressed then relaxed.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Mr. Frederic Adam B: We always appreciate hearing from our guests, including comments help us to identify ways to improve. I understand that our service did not fill your expectations. I was especially disappointed that you found our front desk staff to be indifferent towards you and that they did not provide you with the service you deserve. I... More 

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