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Doubletree Resort by Hilton, Central Pacific - Costa Rica

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El Roble 171-400 Puntarenas, El Roble 5400, Costa Rica (Formerly Doubletree Resort by Hilton, Costa Rica - Puntarenas)
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$89/person ALL INCLUSIVE
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Doubletree Resort by Hilton, Central Pacific - Costa Rica
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Doubletree Resort by Hilton, Central Pacific - Costa Rica
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1,593 Reviews from our TripAdvisor Community

Traveler rating
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    95
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Milwaukee, Wisconsin
Senior Reviewer
9 reviews 9 reviews
4 of 5 stars Reviewed 1 week ago

We had booked this hotel through Apple vacations so it was a cheaper hotel option that was an all inclusive for a larger group. We read some mixed reviews, but when we arrived, the hotel rooms were clean, AC worked, staff was very attentive, drinks were great and we had a great time as there was a group of 8... More 

Was this review helpful? Yes 1
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Alkip48: Thanks for your review; we appreciate the time you have taken to give us valuable feedback about your experience at our resort. We are really proud to know that our team members were focused in offering you a good customer service experience and that you and your friends have enjoyed our Latin American Restaurant as the same way... More 

Brooklyn, New York
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I had a great time at this resort. Both the rooms and the property grounds are nice and clean. The food and drinks were actually pretty good for an all inclusive. I preferred the buffet to the restaurants, but definitely take advantage of both. The service is great and the staff do their best to keep the guests happy. There... More 

Was this review helpful? Yes
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Sehiya S: Thank you for sharing this review with us and the TripAdvisor community. We are so happy to know that you truly enjoyed your stay, especially the overall food and beverage service. We really appreciate your review and thank you for letting us being part of your rewarding experience in Costa Rica, we hope see you back in... More 

2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

My husband and I stayed at this resort for 6 nights during our trip to Costa Rica. Let me start off by saying we absolutely enjoyed Costa Rica. The weather, people, and wildlife were great. However, we would not return to this resort. Our biggest issue arose on our third day. Brown water started coming out of all the facets... More 

Was this review helpful? Yes 4
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Mrs. Allyb42: Your comments are always very helpful and valuable for us, you can be sure that we are always looking for ways to update our property to give the best quality of facilities and service as well, in order to achieve full guest satisfaction as our major goal, and we do appreciate the time you’ve taken to write... More 

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Pittsburgh, Pennsylvania
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was my second stay at this resort, the first was last year but only for one night. This time I stayed 3 nights with my fiancée. We really like this resort. It's very relaxing, easy enough to get to from San Jose (less than an hour and a half, give or take a landslide) and the endless food and... More 

Was this review helpful? Yes 1
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Mr. Gregory: Thank you for taking the time to write a review about your recent stay at our resort. We are so happy to learn from your review that you had a comfortable stay and that our staff has made you feel welcome and appreciated. We regret not meeting your food expectations at our Mexican Dinner, we will share... More 

Grand Prairie, Texas, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My wife and I spent two nights and three days there and really liked it. I treated her to a massage on the property and it really made her day. We made a reservation for one of the restaurants and loved the food, very delicious. The service was impeccable and we really liked the room we got that faced the... More 

Was this review helpful? Yes 1
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Mr. Kenneth A: Warm greetings and thank you for sharing your experience with us. We would like to thank you for sharing such a positive review about our resort, It is our pleasure to know that your expectations were met during your stay in our resort and that you enjoyed our food as much as our and service from... More 

Marlton, New Jersey
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Five of us checked in on May 31st and stayed until Friday morning the 5th of June. In that time I had a chance to get around the property and see what this place had to offer. First off I would not go for the beach. It’s a black sand beach and the sand is of course, coarse. The law... More 

Was this review helpful? Yes 1
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Mr. Paradoxxx: Thanks for taking the time to elaborate such a detailed and extended review; we really appreciate the time you took to give us such a valuable feedback about your experience at our Resort and in Costa Rica, and for sharing it with the Trip Advisor community. We are so happy to know that you and your friends... More 

Coral Gables, Florida
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel very nice and the pool area is very big .the room is great and very nice .the food in the hotel is not the best and small choice of items to pick ...and I paid $ 68.00 for a early check in and did not get the room after 300 pm .....I was upset about paid for a early... More 

Was this review helpful? Yes 4
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Mr. James C: We really appreciate your feedback, which, we always share with the entire team to keep on improving! Please accept our apologies for not meeting all your expectations. We regret the details you mentioned about the food selection and the situation you faced with early check in, it was because the extra payment you have made; it... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here for a week at the end of April. Food was alright, and it was repetitive. The restaurants in which you needed a reservation were just okay. We ate at a restaurant across the street from the resort and it was a relief to have some good tasting food. Would definitely try a different hotel on my next visit... More 

Was this review helpful? Yes 4
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Mr. Scott B Thank you very much for your recent stay at DoubleTree Resort by Hilton Central Pacific and for your feedback. We really appreciate your review and we’re sorry you were not completely satisfied with the food choices and its taste, we will share your review with our executive chef. We thank you again for let us being... More 

Fort Lauderdale, Florida
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was our first time leaving the country and we felt extremely comfortable at this resort. We booked a 3 night stay with the Amazing Tour package and it was well worth the money. From the private airport transportation to and from the hotel, to the huge array of food and drink constantly available we had a great time. It... More 

Was this review helpful? Yes 2
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Mr. Derek A: Greetings from all staff of DoubleTree Resort by Hilton Central Pacific Costa Rica. We are happy to hear how you enjoyed the trip to Costa Rica since the beginning to the end, and that we have met all your expectations, thank you very much for your review. If you return to our area, we hope you’ll... More 

San Diego, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I would never stay here again nor recommend anyone to stay here. 1. The building my room was in was without power or running water for one entire day (of my 3 day stay), though the rest of the resort had power and running water. 2. I purposely booked a room in what was described as the "quiet building at... More 

Was this review helpful? Yes 2
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear 987Roz, We really appreciate your comments about your recent stay here and we regret you considered the Resort did not provide the high quality of service you deserve. Also, we are truly sorry the Internet quality did not meet your expectations as a HHonors member, we always try to resolve issues as soon as they are reported, I assure... More 

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