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Doubletree Resort by Hilton, Central Pacific - Costa Rica

3.5 of 5 El Roble 171-400 Puntarenas, El Roble 5400, Costa Rica (Formerly Doubletree Resort by Hilton, Costa Rica - Puntarenas)
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Doubletree Resort by Hilton, Central Pacific - Costa Rica
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Doubletree Resort by Hilton, Central Pacific - Costa Rica
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1,413 reviews from our community

Traveler rating
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    269
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    83
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ohio
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

As you can see below, our hotel room flooded and we were unable to get any assistance for over 5 hours. We are home from our trip now, and I would like to write a positive review on TripAdvisor about the many wonderful things we experienced while at the Doubletree. For example, Ana Gonzales was an amazing and cheerful trouble-shooter... More 

Was this review helpful? Yes 3
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

This place is, literally, my favorite place on Earth. The entertainment team is good, well prepared and very funny, and the food is exceptional. The attention given is very good. Coming here is like returning home after years abroad. Also, the rooms are comfortable and the recreative areas are always very clean. They really care for us.

Was this review helpful? Yes 1
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Mrs. Valeria R: Thank you very much for taking the time to share this positive review about your recent stay in our resort. On behalf of our staff, I would like to say “Thank you”, for you kind words, it is for all of us, a pleasure to take care of our guests every day, and it is part... More 

Holly, Michigan
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 1 week ago

We traveled to Costa Rica for the second time during Christmas 2014 with my husband and 3 adult daughters. Although we reserved 2 rooms with 2 queen beds and a balcony, we were given 2 rooms with one queen bed and a pullout couch (really bad one). Our 2nd floor room overlooked the kiddie pool filled with hundreds of screaming... More 

Was this review helpful? Yes 2
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Mrs. Michelle R: The opinion of each of our guests is the engine that drives us to continue with improvement process. We appreciate your feedback and you can be sure that our mission is to offer the highest quality of service and convenience to all our guests during each visit. We deeply regret that we did not meet your... More 

Travelers are raving about these El Roble hotels

Appleton, Wisconsin
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I would like to start by saying we had a wonderful week in Costa Rica. The Doubletree was a very nice hotel. We arrived the middle of January thinking that we would have missed the holiday break and it would be quiet. But, Costa Rica is in the middle of their summer so there were a lot of families at... More 

Was this review helpful? Yes 3
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear lstymiest: We would like to thank you for sharing such a positive review about our resort, It is our pleasure to know that your expectations were met during the stay within our resort and that you enjoyed our food and service from our staff. Our country is well known by its service culture and our resort by its service... More 

East Moriches, New York
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

We had a great family vacation but the hotel was probably the worst part of the trip. We had two adjoining rooms for 4 kids and my husband and myself. We did at least get that as we requested this early when booking our trip. Our room smelled of mold/mildew and at times sewerage. We didn't like the buffet at... More 

Was this review helpful? Yes 2
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Mrs. Karen h: We really appreciate your time invested in this review. I am pleased that to know that you had a great family vacation and that you enjoyed our a la cart restaurants, as well. I do appreciate all comments because those are extremely useful when it comes to evaluate the quality of product and the levels of... More 

SSM, Ontario
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Very nice, truly all inclusive resort. The food at the main dining rooms was very good for breakfast and lunch but fair at dinner. The specialty restaurants were much better. The staff were pleasant but few spoke English. The check in process was very slow - needs to be revamped! The rooms, grounds and pools were all very clean and... More 

Was this review helpful? Yes 3
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Mrs. Sharon 1915: We would like to thank you for taking the time to write a review about your recent stay at our resort. I’m happy to read from your review that you found our hotel staff to be friendly and helpful. Your feedback is truly appreciated for it is one of the most important tools that allow us... More 

Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Double Tree this past week in January and I was pleased. The staff was all very friendly, especially the bartenders Gustavo and Gabriel. The hotel rooms were nice, but not top of the line by any means. All we used the rooms for was sleeping so that wasn't a big issue for us. One of the... More 

Was this review helpful? Yes 4
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Kstymiest: I am so glad to know that your time at our resort was great as you describe on your review, in the same way we are really proud to know that our team members were focused in offering you really good customer service experience, specially Gustavo and Gabriel. Your comments are always very helpful and valuable for us,... More 

Boulder, Colorado
Top Contributor
124 reviews 124 reviews
44 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The wine they served was undrinkable! The mass produced food was plentiful but not particularly good. This was our first experience with an all inclusive and I suppose we should have expected that nothing would be particularly good or bad. The facility is very large, and when you eat it is with many other people, so there are lines just... More 

Was this review helpful? Yes 2
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Mr. Ron W: Thank you for your review of your last stay with us. We always appreciate hearing all kinds comments from our guests – including areas of improvement. We are very sorry you that your experience with us was not according with your expectations and will use all your comments to improve the guest experience. One quick clarification,... More 

Richmond, Virginia
Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

After reading the reviews, was very skeptical. We visited December 25-30, 2014 and can say we would return. Here is a summary: Staff -- very nice Food -- buffets very good, poolside food does needs a little improvement, the restaurants requiring reservations were excellent Pools - lots of them and not over crowded. Rooms - okay (very clean) but really... More 

Was this review helpful? Yes 4
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear VBTraveler60893: Thank you very much for your kind review of our Hotel, and for choosing us as a destination for your vacation. We are delighted to know that you have enjoyed your stay with us, for each of us is an honor to realize that you will be back and that our staff have offered you a warmth service.... More 

Asheville, North Carolina
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Staff are outstanding and try very hard to do the best jobs possible. Check-in and out were efficient and painless. However, the standard room lacked microwave and frig. Only one day during my stay was there hot water in the room. Air conditioner never took the room temp below 23 deg. C. but there was an overhead fan. Sink area... More 

Was this review helpful? Yes 2
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Iwanttobeontheroad: We are grateful because your recognition for the effort and warmth of our team members, we are glad that your check in / Check out process were efficient, we are always working in details that will make all our guests feel welcome and appreciated. We would like to thank you for bringing to our attention your recent experience... More 

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Additional Information about Doubletree Resort by Hilton, Central Pacific - Costa Rica

Address: El Roble 171-400 Puntarenas, El Roble 5400, Costa Rica (Formerly Doubletree Resort by Hilton, Costa Rica - Puntarenas)
Phone Number:
Location: Costa Rica > Province of Puntarenas > El Roble
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Resort by Hilton, Central Pacific - Costa Rica 3.5*
Number of rooms: 315
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Also Known As:
Doubletree Resort By Hilton, Central Pacific - Costa Rica Hotel El Roble
Doubletree El Roble
Doubletree Hotel By
Hilton El Roble
El Roble Hilton
Doubletree Resort By Hilton, Central Pacific - Costa Rica Province Of Puntarenas

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