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Doubletree Resort by Hilton, Central Pacific - Costa Rica

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El Roble 171-400 Puntarenas, El Roble 5400, Costa Rica (Formerly Doubletree Resort by Hilton, Costa Rica - Puntarenas)
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$89/person ALL INCLUSIVE
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Doubletree Resort by Hilton, Central Pacific - Costa Rica
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Doubletree Resort by Hilton, Central Pacific - Costa Rica
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1,521 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Peaks Island, Maine
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 5 days ago NEW

There are some negative reviews but our experience has bee positive for everything. This is our first all inclusive vacation and we were somewhat apprehensive about the booking. From day 1 to our checkout, the front desk staff, the housekeeping staff , the wait staff have all been very friendly and courteous. For example, our 15 year old had an... More 

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Ventura, California
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Overall pleasent 4 night stay. Staff was attentive and helpful. The majority of the resorts guests are local Costa Ricans, taking advantage of the pools and drinks. The snack bar by the pol serves typical american food- hamburgers, hot dogs, nachos, fries. The breakfast, lunch, and dinner buffet were great with lots of options for everyone. The sunset from the... More 

Was this review helpful? Yes 1
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Bailey P: First of all I would like to greet you and thank you for posting your review. It is our pleasure to know that we have met your expectations during your stay in our resort and that you have been enjoying of the sunset at the pier, our food selection and the service from our staff. Thank you... More 

Astoria, New York
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Everyone at the hotel went above and beyond to meet our needs, whether it was making a reservation for one of the fancier restaurants on site, or giving us instructions on how to see the monkeys (ps-it's only a $10 cab ride away). The pools were huge, and they had two swim up bars. The food was good at the... More 

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DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Ms. Beth C: Thank you very much for taking the time to share this positive review about your recent stay in our resort. We are delighted that your stay was so enjoyable as you describe and that our services and staff were worthy of your compliments. We are looking forward to having you in our resort in the future.... More 

Quincy, Massachusetts
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The hotel is overall pretty nice. We were in building 1, the older building. I was a little worried after reading other reviews, but it was fine. Sure you could tell it hadn't been updated recently, but it was not terrible. We did have a few issues (housekeeping forgot to replace towels, toilet handle came off) but they were fixed... More 

Was this review helpful? Yes 1
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Jamie 310: We really appreciate your feedback about the areas of concern. We always share every feedback with the entire team to keep up on improving! We regret for not meeting your food expectations; we offer a large variety of food and because we know that everyone has different likes and perceptions, we do have the option to prepare... More 

Dublin, California
1 review
5 of 5 stars Reviewed 2 weeks ago

My wife and I had our wedding in Costa Rica a little over a month ago. With guests coming from all over the world, we wanted to find an all-inclusive resort to save everyone some money once they got there. We had around 70 guests staying at the DoubleTree. While I heard building 1 was not as nice (water heating... More 

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DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Asher77: I would like to thank you for sharing this review about your experience in Costa Rica. We are so happy to know that your wedding celebration in our country were unforgettable and that we have met all your expectations, we are grateful for having chosen our resort to be part of it. Looking forward to welcoming you and... More 

San Jose, Costa Rica
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Terrible service from the front desk, and phone line, we were treated very badly, and the stay felt very negatively after that. The pool was very dirty and disgusting. The restaurant was very nice, the staff very helpful, and good food. Bar very cheery, and fast service. I went for a vacation and was more stressed then relaxed.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Mr. Frederic Adam B: We always appreciate hearing from our guests, including comments help us to identify ways to improve. I understand that our service did not fill your expectations. I was especially disappointed that you found our front desk staff to be indifferent towards you and that they did not provide you with the service you deserve. I... More 

San José, San Jose, Costa Rica
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Pros - location: closest decent beach hotel from downtown. ~60-90 min Driving from San Jose on a weekend. - Kids pool: huge heated pool for kids 1-5 years. - Breakfast and dinner food is above average. Forget lunch. - List of available liquors is very large and include most popular ones. - List of daily activities includes dancing lessons, water-aerobics... More 

Was this review helpful? Yes 2
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Mr. Victor C: Thank you very much for your feedback regarding your recent stay at our resort. We are happy to know that we have met most of your expectations, and we would like to inform you that we will follow up all your suggestions in order to improve our service. Regarding the attractions, I would like to highlight... More 

Toronto
2 reviews
4 of 5 stars Reviewed 2 weeks ago

We had a great time during our stay at the Doubletree, our room had an amazing view of both the ocean and pool and seemed like most rooms did. The Latin restaurant was delicious the buffet always had something good and the snack bar was great for mid-day or late night snacks. it was a little disappointing that we couldn't... More 

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DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Wyllie1977: We really appreciate your time to share your kind comments through Trip Advisor, it is good to hear how you enjoyed the food, facilities and the sounds of the waves at night. Thank you again for your comments, and we will happy to having you here in the future. Kind regards, Ricardo Rodriguez Gil General Manager More 

Dublin, Georgia
Top Contributor
154 reviews 154 reviews
34 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 3 weeks ago

What a great place to stay !! My friends and I went over the Easter Holiday weekend. Although the traffic was heavy, once we arrived, we were treated like family. Ana, the receptionist at the Honors Desk was incredible ! For someone to great you by name the entire stay is commendable. The staff is very friendly. The food is... More 

Was this review helpful? Yes
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear RastusJ: Thank you very much for chosen DoubleTree Resort as destination for Eastern Holiday weekend, we appreciate your remarks about the warm service and delicious food, our pride strives into guest’s satisfaction. We will be waiting for you and friends next time you visit Costa Rica. Bes regards, Ricardo Rodriguez Gil General Manager More 

Toronto, Canada
Contributor
11 reviews 11 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We spent 10 nights here in February for our honeymoon. Make sure you're flying into San Jose. It's a beautiful hour drive. We heard the trip from Liberia was a long 3 hours. Check in was a little frustrating as what we had book wasn't available even though we booked 7 months in advance. We paid $200 us for an... More 

Was this review helpful? Yes 2
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Mrs. Marie_198327: We appreciate your visit to our Resort and your positive feedback, it is good to know that your stay was pleasant and the hotel for its location was the starting point to explore our country. I am very happy that you enjoyed the comfort of our facilities, rooms, pools and bars, I also appreciate your comments about... More 

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