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Doubletree Resort by Hilton, Central Pacific - Costa Rica

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El Roble 171-400 Puntarenas, El Roble 5400, Costa Rica (Formerly Doubletree Resort by Hilton, Costa Rica - Puntarenas)
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1 room 1 guest
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Doubletree Resort by Hilton, Central Pacific - Costa Rica
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1,668 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kalamazoo, Michigan
Level Contributor
4 reviews
5 of 5 stars Reviewed yesterday NEW

I am not sure why the hotel gets a lot of negative reviews, I was a little skeptical before my trip as to what to expect but I was pleasantly surprised by everything that the resort offered and the service the staff provided. This is not the place for you if you say yes to one or more of the... More 

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Oak Ridge, Tennessee
Level Contributor
80 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We went here as part of a Gate 1 all-inclusive package not sure what to expect and were pleasantly surprised. Almost all patrons were from the area (we saw 6 from USA). Many multi-generation families. Accommodations were clean and well kept, but hot water was not always available. On sight buffet was wonderful and two upscale restaurants were outstanding. Three... More 

Was this review helpful? Yes
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear ridger2222: Thank you for sharing this l review with us and the TripAdvisor community. We are so happy to read that you truly enjoyed your stay, especially the two a la cart restaurants. At our resort we take pride in our guests satisfaction, that is why I will share your kind review with our staff as a motivational tool.... More 

Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed at this resort many times over the past few years and have always been extremely pleased with all the ameneties, the staff is excellent, the food dive, and the entertainment Las Vegas style. I really like the drinks.We even stayed for 3 months straight at one time. This is our favorite resort overall.

Was this review helpful? Yes 2
San Diego, California
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel was disappointing. The hotel was overall very dated, the food was unappetizing and it is more of a just local family resort. If you are looking for a romantic get-away, I would not stay at this resort. The only pool that is for adults is hidden within a sunless courtyard with no bar or swim up bar. To... More 

Was this review helpful? Yes
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Mrs. Julie: Warm greetings and we do appreciate the time you’ve taken to write this review. We are really concerned with your comments about our resort, we regret not meeting your expectations with our food selection and adults pool, your comments are always very helpful and valuable for us, you can be sure that we are always looking for... More 

Travelers are raving about these El Roble hotels

Chesapeake, Virginia
2 reviews
4 of 5 stars Reviewed 1 week ago

The hotel was ok. Some dated areas. The staff however were very helpful and quickly assisted with any concerns. The specialty dining areas had limited selections for none seafood eaters. The beach area at the hotel is not usable. To make up for that there are several large pools. We would stay there again. 

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San Antonio, Texas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Room: Very good. Nice view, nice terrace, good air conditioning, clean, spacious. Staff: Excellent. I had a reservation challenge upon arrival. The manager, Nayudell Ortega, was kind, understanding, and helped me to resolve the challenge.. Hilton Honors also responded responsibly and solved the challenge better than I could have ever expected. (I will continue to be a Hilton Honor Member... More 

Was this review helpful? Yes 2
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Mr. Ruben C: We truly appreciate the time you have invested to share with all the Trip Advisor community such as positive feedback about your experience at our resort, in the same way we are really proud to know that our team member Nayudell was focused in offering you really good customer service experience, and helped you with the... More 

South Windsor, Connecticut, United States
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was a great family resort! We had a suite, that had a room with a king, a room with a double and a pull out couch in the living area. Lots of space! The resort was beautiful. The pools were relaxing, with all kinds of family activities going on in and out of the pool daily. The food was... More 

Was this review helpful? Yes 3
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Mrs. Liz H: I would like to take this opportunity to thank you for writing a review on TripAdvisor regarding your overall experience at our resort. Thank you very much for your kind review, and for choosing us as a destination for your vacation. We are delighted to know that you had such an enjoyable time with us, for... More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our first trip to Costa Rica and our first experience with an all inclusive resort. The Doubletree Resort is on the western side of the country on the Gulf of Nicoya and offers amazing water views from the resort, there is also a long pier that is set on the resort property that has a bar and is... More 

Was this review helpful? Yes 4
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Mrs. Belinda: Thank you very much for taking the time to share this positive review about your recent stay in our resort, we really appreciate it. It fill us with great professional pride to know that we have been successful in making your visit, a perfect vacation. Your comments are a perfect example of our dedication towards “the customer... More 

Douglasville, Georgia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We are Hilton Honor members and our room was located on the Hilton Honors floor, no different than the others. Depending on your level, you are given a discount at the resort gift shop and an extra night to reserve at one the of the other resort restaurants. The resort and grounds are beautiful. The beach is horrible, it's black... More 

Was this review helpful? Yes 3
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Joele D: We do appreciate your time to write this review of your recent stay in our resort and I sincerely apologize for not meeting your expectations, we work so hard every day to offer the best us to all our guest. Our dark brown volcanic sand beach is a typical characteristic of our central pacific coast, and one... More 

Voorthuizen
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a very good hotel close to the airport and San Jose centre. Rooms are clean and have enough space . Breakfirst is more then complete and the staff are helpfull. Only remark is that we expected somebody should pick us up at the airport as asked but nobody was there to pick us there. a good hotel to... More 

Was this review helpful? Yes 1
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Ronald K: For all our Team Members it is a true honor to read that we meet all your expectations. Thank you very much for your comment and we hope to have you back soon. Ricardo Rodriguez Gil General Manager More 

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