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Doubletree Resort by Hilton, Central Pacific - Costa Rica

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El Roble 171-400 Puntarenas, El Roble 5400, Costa Rica (Formerly Doubletree Resort by Hilton, Costa Rica - Puntarenas)
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Doubletree Resort by Hilton, Central Pacific - Costa Rica
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Doubletree Resort by Hilton, Central Pacific - Costa Rica
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1,602 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Frederick, Maryland
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed yesterday NEW

We are on day two of seven at this hotel and I can find nothing to complain about. After reading the small handful of negative reviews all I can say is there must be something wrong with those people. The employees here go out of their way to fulfill every request you may have. It literally does not matter what... More 

Was this review helpful? Yes 1
1 of 5 stars Reviewed 4 days ago NEW

I stayed at the Doubletree for the day, with a group that traveled from USA in June 21-22, 2015. I was given a room, that didn't have a working shower. I called to get it fixed and maintenance stated it would be fixed the next day. Never did the Hotel try to accommodate me with another room. I was frustrated... More 

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Travelers are raving about these El Roble hotels

Nashville, Tennessee
Level Contributor
4 reviews
5 of 5 stars Reviewed 6 days ago NEW

We fell in love with Costa Rica! This is a very nice all-inclusive resort. We really enjoyed the large pool area. It was easy to get something to eat or drink without much waiting. The view of the ocean and the mountains is absolutely beautiful! The food was good, but not great. We went on several tours that were offered... More 

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4 of 5 stars Reviewed 6 days ago NEW via mobile

It was a good place to be. Catered to the locals so it made mingling more interesting and fun. Lots to do in close proximity. Use the local tours rather than the hotels. "Green bean" on the beach was the best choice for tours for price service and knowledge

Was this review helpful? Yes
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I was there for a weekend, the building is nice (I was in the hhonor zone, awesome). The room is ok for a couple, clean and nice (the restroom is huge) The service is so kind, specially in the kitchen; they are always open to any request (appreciated when it is a all inclusive system) The food is one of... More 

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Milwaukee, Wisconsin
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We had booked this hotel through Apple vacations so it was a cheaper hotel option that was an all inclusive for a larger group. We read some mixed reviews, but when we arrived, the hotel rooms were clean, AC worked, staff was very attentive, drinks were great and we had a great time as there was a group of 8... More 

Was this review helpful? Yes 1
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Alkip48: Thanks for your review; we appreciate the time you have taken to give us valuable feedback about your experience at our resort. We are really proud to know that our team members were focused in offering you a good customer service experience and that you and your friends have enjoyed our Latin American Restaurant as the same way... More 

Brooklyn, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I had a great time at this resort. Both the rooms and the property grounds are nice and clean. The food and drinks were actually pretty good for an all inclusive. I preferred the buffet to the restaurants, but definitely take advantage of both. The service is great and the staff do their best to keep the guests happy. There... More 

Was this review helpful? Yes
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Sehiya S: Thank you for sharing this review with us and the TripAdvisor community. We are so happy to know that you truly enjoyed your stay, especially the overall food and beverage service. We really appreciate your review and thank you for letting us being part of your rewarding experience in Costa Rica, we hope see you back in... More 

2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

My husband and I stayed at this resort for 6 nights during our trip to Costa Rica. Let me start off by saying we absolutely enjoyed Costa Rica. The weather, people, and wildlife were great. However, we would not return to this resort. Our biggest issue arose on our third day. Brown water started coming out of all the facets... More 

Was this review helpful? Yes 5
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Mrs. Allyb42: Your comments are always very helpful and valuable for us, you can be sure that we are always looking for ways to update our property to give the best quality of facilities and service as well, in order to achieve full guest satisfaction as our major goal, and we do appreciate the time you’ve taken to write... More 

Pittsburgh, Pennsylvania
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was my second stay at this resort, the first was last year but only for one night. This time I stayed 3 nights with my fiancée. We really like this resort. It's very relaxing, easy enough to get to from San Jose (less than an hour and a half, give or take a landslide) and the endless food and... More 

Was this review helpful? Yes 1
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Mr. Gregory: Thank you for taking the time to write a review about your recent stay at our resort. We are so happy to learn from your review that you had a comfortable stay and that our staff has made you feel welcome and appreciated. We regret not meeting your food expectations at our Mexican Dinner, we will share... More 

Grand Prairie, Texas, United States
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My wife and I spent two nights and three days there and really liked it. I treated her to a massage on the property and it really made her day. We made a reservation for one of the restaurants and loved the food, very delicious. The service was impeccable and we really liked the room we got that faced the... More 

Was this review helpful? Yes 1
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Mr. Kenneth A: Warm greetings and thank you for sharing your experience with us. We would like to thank you for sharing such a positive review about our resort, It is our pleasure to know that your expectations were met during your stay in our resort and that you enjoyed our food as much as our and service from... More 

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