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Doubletree Resort by Hilton, Central Pacific - Costa Rica

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El Roble 171-400 Puntarenas, El Roble 5400, Costa Rica (Formerly Doubletree Resort by Hilton, Costa Rica - Puntarenas)
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Doubletree Resort by Hilton, Central Pacific - Costa Rica
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Doubletree Resort by Hilton, Central Pacific - Costa Rica
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1,634 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (257)
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4 of 5 stars Reviewed 5 days ago NEW

All Inclusive hotel, good food. Great for families. Close to San Jose [about an hour and a half from International airport]. Not Costa Rica's best beach but great facilities, with several pools and food stands.

Was this review helpful? Yes
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Mr. Andre S: We are happy to know that your experience in our resort was according with your expectations and that you enjoyed our food selection, we truly appreciate your positive feedback which is very important for us, and for the Trip Advisor community. It is good to know, that you enjoyed our strategic location as well. We hope... More 

Harrisburg, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My husband and I stayed here for a week in July, and had a very nice time, but did have a few minor things we would have liked differently. PROS: *It is a gorgeous place, the setting and grounds are absolutely beautiful! It's a great location, and only about 50 minutes from the airport. *The staff could not be more... More 

Was this review helpful? Yes 6
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Mrs. Julie: First of all, thank you for your review of your past stay at our resort. I was pleased to read from your review that you found our staff to be friendly and helpful and that our breakfast was excellent. Our main priority is for all of our guests to have a welcoming stay. I do however understand... More 

Asunción, Central, Paraguay
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Excellent place for meetings, relaxing or just spending time. Highly recommended. Strongly enjoy food and restaurants. Uncomparable swimming pools and comfortable rooms. Great shows and drinks to enjoy for business, family time or couples.

Was this review helpful? Yes 1
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Vicente: Thank you for sharing this review with us and the Trip Advisor community. We are so happy to know that you truly enjoyed your stay, especially the overall food service. We really appreciate your review and thank you for letting us being part of your rewarding experience in Costa Rica, we hope see you back in the near... More 

Albuquerque, New Mexico
Level Contributor
58 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our room had two balconies, one small one, and a bigger one that fit a small table and two chairs. The view of the pier and the beach from our room was beautiful. The staff were all very nice, helpful, and accommodating. The food was a little disappointing. We weren't really going for the all inclusive aspect, but there didn't... More 

Was this review helpful? Yes
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear bluejello7: Thank you very much for having chosen us and for sharing your experience with all of us and with the Trip Advisor community. We are so happy to know that you have plenty enjoy your stay in our resort. We are always listening to our guests and I will definitely keep in mind your comment about the food... More 

Knoxville, Tennessee
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for 5 nights at the end of June/beginning of July-- we were quite pleased. We used HH Rewards points and were amazed at how much we got for the points. We couldn't stay in a basic Hilton property in a US city for the number of points at this property. Our room was clean and spacious. We... More 

Was this review helpful? Yes 4
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Ms. Stephanie M: Thank you very much for your kind review of our Hotel, and for choosing us as a destination for your vacation. We are delighted to know that you had such an enjoyable time with us and that Costa Rican Guests let you experienced our culture, for each of us is an honor to realize that you... More 

Bainbridge, Georgia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The property was very well maintained. If you are booking stay in building 3. Building 1 smells an is very outdated. Breakfast was always good. The rest was mediocre. An I'm not a picky eater. The staff was amazing. They go out of their way to help you which is a nice feature. The pool between building 2 and 3... More 

Was this review helpful? Yes
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Trish G: We appreciate the review of your recent stay at our hotel. I was glad to read from your review that you found our resort to be well maintained and our staff to be amazing. I do however understand that you were disappointed with a few issues and sincerely apologize for this. We are always listening to our... More 

Frederick, Maryland
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We are on day two of seven at this hotel and I can find nothing to complain about. After reading the small handful of negative reviews all I can say is there must be something wrong with those people. The employees here go out of their way to fulfill every request you may have. It literally does not matter what... More 

Was this review helpful? Yes 2
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear sjay1230: We are so glad to know that your time at our resort was as wonderful as you describes on your review, in the same way we are really proud to know that our team members were focused in offering you really good customer service experience. We really appreciate the time you have invested in write this review, thank... More 

common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I stayed at the Doubletree for the day, with a group that traveled from USA in June 21-22, 2015. I was given a room, that didn't have a working shower. I called to get it fixed and maintenance stated it would be fixed the next day. Never did the Hotel try to accommodate me with another room. I was frustrated... More 

Was this review helpful? Yes 5
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Ms. Diana C: We always appreciate hearing all kind of comments from our guests – including areas of improvement. For us it is very disappointing to receive such a low review, please rest assured that all your comments will be taken into consideration, so we can improve our in-property guest experience. I would like to sincerely apologize for the... More 

Travelers are raving about these El Roble hotels

Nashville, Tennessee
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We fell in love with Costa Rica! This is a very nice all-inclusive resort. We really enjoyed the large pool area. It was easy to get something to eat or drink without much waiting. The view of the ocean and the mountains is absolutely beautiful! The food was good, but not great. We went on several tours that were offered... More 

Was this review helpful? Yes 1
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Mr. Tommy504: Thank you very much for having chosen us and for sharing your experience with all of us and with the Trip Advisor community. We are so happy to know that you have plenty enjoy your stay in our resort. We are always listening to our guests and I will definitely keep in mind your comment about the... More 

4 of 5 stars Reviewed 4 weeks ago via mobile

It was a good place to be. Catered to the locals so it made mingling more interesting and fun. Lots to do in close proximity. Use the local tours rather than the hotels. "Green bean" on the beach was the best choice for tours for price service and knowledge

Was this review helpful? Yes
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Clbowles: We are really glad to know your experience about our resort and service, we also truly appreciate your positive feedback which is very important for us, and for the whole Trip Advisor family. It is good to know, that you enjoyed our strategic location. We hope to welcome you back to Doubletree Resort by Hilton- Central Pacific, in... More 

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