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All 5 Bassenthwaite hotels »

BEST WESTERN PLUS Castle Inn Hotel

Near Keswick, Bassenthwaite CA12 4RG, England
Hotel amenities
BEST WESTERN PLUS Castle Inn Hotel
4.0 of 5 stars 211 Reviews
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211 reviews from our community

What travelers say about this hotel
  • Leisure facilities(10)
  • Very good(9)
  • Swimming pool(7)
  • Family room(7)
  • Evening meals(7)
  • First nights(5)
  • Staff were friendly(4)
  • Double beds(4)
  • Spotlessly clean(3)
  • Sauna steam(3)
Traveler rating
    100
    57
    23
    14
    17
Only show reviews for Family (41) | Couples (126) | Business (12)
Date Rating
South Shields
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed May 20, 2012 NEW

I have looked at this hotel a number of times over the years, but never stayed there. Best western are usually pretty good value. My main problem with this place is its location, its a bit in the middle of nowhere. Very quiet all most like a care home. Little touches let it down, worn furniture in public areas, dirty... More

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Wigan, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 14, 2012
3
people found this review helpful

i had my wedding reception here two days ago. the food was amazing and we heard many of our guests comment on the quality of the food for our wedding breakfast and evening buffet. the staff have always been very friendly and helpful and welcoming on visits we have made. we are very glad we chose this venue and would... More

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Cumbria
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 12, 2012
1
person found this review helpful

Begrudging I agreed to stay here with my partner as we live about 20miles away ,but it had the facilities we were after for a price we were happy to pay.I had been a member of the leisure club for some time but cancelled my membership due to some appauling service by the restaurant staff.However I was pleasantly surprised ,... More

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Manchester
Contributor
20 reviews 20 reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 7, 2012
1
person found this review helpful

This is a much extended hotel. The room was very comfortable, the staff were very friendly. The food in Ritsons Restuarant was excellent, varied and the menu changed daily. Will merit a second vist at some point. More

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berks
Senior Contributor
34 reviews 34 reviews
Reviews in 25 cities Reviews in 25 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed May 2, 2012
1
person found this review helpful

We were there for three nights in an executive double room. We loved the hotel, loved the room, and for the most part loved the staff. Up until our last evening our rating would have been five star. On our last evening we went to the bar for a meal. It took somewhere around five attempts for the Spanish Waitress... More

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CastleInnManager, Deputy General Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
May 7, 2012

Dear Guest, Thank you for taking the time and clearly I am disappointed about how you feel regarding your last meal and also with the low score you gave us about your visit. I, however, do understand and would like to apologize for the inconvenience caused, specially when the rest of your stay was delightful. I have been in the... More

mid wales
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 30, 2012
1
person found this review helpful

We held my daughter's wedding here and had an amazing time. Katie, the hotel wedding co-ordinator arranged everything, from the ceremony right down to place cards and menus, and made the whole experience pleasant and stress free. The day was perfect, exactly what my daughter and her fiance had planned. The wedding breakfast was really lovely, and I'd never attended... More

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CastleInnManager, Deputy General Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
May 7, 2012

Thank you very much for the great comment. We are very proud of being part of your Daughter's wedding day and i am delighted the celebration went well. I have passed on your kind words to the staffs with a special mention to Katie. Please come and visit again, we look forward to see you again soon. Kindest regards. More

Dewsbury
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 29, 2012
1
person found this review helpful

We stayed for a family diamond wedding celebration over the weekend, all 30 of us. There wasn't one member of staff who wasn't friendly and helpful, nothing was too much trouble for them. The celebrants were given the best room in the hotel and everyone else found their rooms extremely clean and comfortable. Both swimming pool and games room were... More

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Manchester
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 29, 2012
1
person found this review helpful

We stayed here for one night on our way to Edinburgh for our honeymoon, I emailed the hotel before we arrived and explained this and asked if we could have the nicest executive room as that's what we had booked. When we got there we were upgraded to a suite, it was lovely, lots of room and very confortable. We... More

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Leicester
1 review
5 of 5 stars Reviewed April 22, 2012

My wife and i and our 9 year old son booked this with the groupon org and we had a fantastic time and stay. It was our 30th anniversary and we travelled from the midlands but wasn`t disappointed one bit even though its a long trip for us. We upgraded to a family room and had room 21 which overlooks... More

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York, United Kingdom
Contributor
18 reviews 18 reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 20, 2012

We stayed here with a groupon deal and we thought it was lovely. We upgraded for only £15 a night to room 21. It was a really large room with two large windows overlooking the lake and the hills. Simply stunning. Staff were very friendly and always very helpful. There is a big pool with spa jacuzzi sauna etc. These... More

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Additional Information about BEST WESTERN PLUS Castle Inn Hotel

  • Best Western Keswick
  • Best Western Castle Hotel
  • Best Western Bassenthwaite
  • Bassenthwaite Best Western
Address: Near Keswick, Bassenthwaite CA12 4RG, England
Price Range: $$

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BEST WESTERN PLUS Castle Inn Hotel
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