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All 5 Bassenthwaite hotels »

BEST WESTERN PLUS Castle Inn Hotel

Near Keswick, Bassenthwaite CA12 4RG, England
Hotel amenities
4.0 of 5 stars 181 Reviews
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181 reviews from our community

What travelers say about this hotel
  • Leisure facilities(8)
  • Evening meals(6)
  • First nights(5)
  • Family room(5)
  • Very good(5)
  • Swimming pool(5)
  • Staff were friendly(4)
  • Double beds(4)
  • Sauna steam(3)
  • Bar food(3)
Traveler rating
    84
    48
    19
    14
    16
Only show reviews for Family (33) | Couples (110) | Business (11)
Date Rating
strudwick
Nottingham, United Kingdom
Reviewer
5 reviews
5 of 5 stars Reviewed February 10, 2012 NEW

Quality of bedroom and bathroom was excellent for a hotel in this range. Great shower and bath. No evidence of peeling paint, threadbare carpets etc. that is becoming so common in mid-range British hotels these days. Really friendly staff and restaurant food was good, although the menu is not particularly extensive nor exciting. More

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John W
London
1 review
5 of 5 stars Reviewed February 6, 2012 NEW

Booked a break with my girlfriend and everything was great during our stay. Room was huge so we could leave all our outdoor equipment in lots of space rather than in cramped conditions as so often happens. Easy to find and friendly helpful staff who knew the area well. Dinner was lovely after relaxing in the pool from our walking.... More

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Dennis H
Birmingham, United Kingdom
Reviewer
4 reviews
5 of 5 stars Reviewed January 28, 2012

Stayed at Christmas on a 3 night break, excellent from start to finish. Room was large modern and had been refurbished recently, good views and a really comfortable bed. Carol singers were great, Christmas lunch was superb and no washing up, lots of good walks in the area, try dodds wood, pity weather wasn't better. Overall a great hotel, staff... More

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Babs1000_12
London, United Kingdom
1 review
5 of 5 stars Reviewed January 23, 2012

We booked an executive room for 2 nights in this hotel for our wedding anniversary, The hotel were aware of the reason for our stay and subsequently upgraded us to a 4 poster suite. We were extremely pleased with the hotel itself, it is in a lovely location surrounded by some beautiful scenery. The hotel staff were very polite and... More

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CastleInnManager, Deputy General Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
January 28, 2012

Thank you for your great review. I am glad you enjoy your Wedding anniversary at the Castle inn and look forward to welcoming you again soon. Again, from the entire team, Happy Anniversary. More

Larkyloyal
1 review
5 of 5 stars Reviewed January 22, 2012

Just home from this hotel and would just like to say we had a lovely weekend away, from the moment we arrived till checking out the staff were excellent , nothing was too much trouble for them. We ate in the bar on both nights where we had the choice from the bar and the restaurant menu's. We opted for... More

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CastleInnManager, Deputy General Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
January 28, 2012

Many thanks for your comments. I have passed on your praises to the staff and to Chef and his team. Again thank you for taking the time and express how you felt about your stay at the Castle Inn. More

292Peter
Norwich, United Kingdom
Reviewer
3 reviews
1 helpful vote
3 of 5 stars Reviewed January 22, 2012

Booked as a two-night break in a suite. Situated in stunning scenery, welcoming staff - albeit with the new reception situated a long walk from the front of the hotel. The suite, initially impressed because of its size and cleanliness, on closer inspection lacked 4-star facilities - bathrobe , but no slippes, glasses but no bottled water, empty minibar, and... More

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CastleInnManager, Deputy General Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
January 28, 2012

Thank you for the review, I have taken on board your feedback. We are continually working on the refurbishment of the hotel, we have just open our brand new reception and our next phase is the leisure center and function room. I am sorry you found the bar closed in the morning, we open the Laker's bar at 11am every... More

louisem123456
Newcastle, United Kingdom
Reviewer
3 reviews
5 helpful votes
4 of 5 stars Reviewed January 5, 2012
3
people found this review helpful

We stayed at the Castle Inn between Christmas and New Year for a short break, and would definitely return again. We booked one of the four poster rooms which was absolutely gorgeous, there was a separate sitting area and a big bathroom with a walk in show and amazing corner bath. We ate in the dinning room one night and... More

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CastleInnManager, Deputy General Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
January 12, 2012

Many thanks for this excellent review. we look forward to welcoming you again soon at the hotel. More

kimlikestotravel
York, United Kingdom
Reviewer
4 reviews
3 helpful votes
5 of 5 stars Reviewed January 3, 2012
3
people found this review helpful

After a great visit in the past, my partner and I recently returned to spend our anniversary at the Castle Inn Hotel and can I just say, we could not have picked a better place to celebrate. This is simply the most relaxing place in the world. The staff were so friendly and willing to help, the rooms were clean... More

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CastleInnManager, Deputy General Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
January 5, 2012

Great review, thank you for taking the time and sharing your feedback about your recent stay with us. I am please you had a relaxing anniversary and the entire team at the Castle Inn wish you all the best, we look forward to welcome you again soon. Kindest regards. More

Margo663
Keswick, United Kingdom
1 review
2 of 5 stars Reviewed December 30, 2011

I went to the Caste Inn for a Christmas party night.we paid £25.00 for the meal and entertainment.First of all cannot believe the food we were dished up would have been served in their dining room.i hope not the food was appalling never again.The staff looked miserable and hopefully that was due to the fact that they had to serve... More

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CastleInnManager, Deputy General Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
January 5, 2012

Thank you for you feedback with have served over 1000 meals over the Christmas Party season and not been informed of any adverse comments. Please could you contact me on 017687 76401 to discuss this matter further. More

wag58
Workington, United Kingdom
1 review
1 helpful vote
1 of 5 stars Reviewed December 26, 2011
1
person found this review helpful

Absolute rip off, rubbish food and terrible service. What was a fantastic privately run hotel is now nothing more than a con to visitors in this area. As a local living nearby I expected better for myself and my daughter on Christmas Day. It's the last time I'll ever visit that place for anything. CORPORATELY RUN CRAP. More

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CastleInnManager, Deputy General Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
December 29, 2011

It is extremely frustrating when challenging guests unfairly post such comments when the realities are so far removed from the narrative. I am sorry that you all had to read about such apparent poor service levels. Please be assured we offer the highest possible levels of care and service. Do read all of our genuine reviews and feel free to... More

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BEST WESTERN PLUS Castle Inn Hotel Also Known As

  • Best Western Keswick
  • Best Western Castle Hotel
  • Best Western Bassenthwaite
  • Bassenthwaite Best Western
Address: Near Keswick, Bassenthwaite CA12 4RG, England

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BEST WESTERN PLUS Castle Inn Hotel
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