Stayed over a long weekend for a wedding. Service not so good. Had to call multiple times to get towels in the bathroom on multiple occaisions. Room was not made up either day. On Saturday saw a ton of groupon customers streaming in.

Like many others, I had concerns from the reviews from other members. I even emailed Ivan the manager to let him know our concerns and he assured me we would be pleased. And we were extremly pleased. The grounds are spectacular. Our room was very roomy and the bed was so comfy. Service was excellent. It did get busy on... More

My wife and I stayed with you for our 1 year wedding anniversary and had the best vacation of our lives. We arrived easily at the resort and were greeted by Ziara at the front desk. She took care of us the whole time. We were upgraded to Red Level for our wedding anniversary and it was absolutely amazing. We... More

I stayed here with my wife and 2 sons (9&6) from May 4-7. This place is beautiful to say the least. The grounds are like a tropical paradise with iguanas and birds roaming the gardens. The pool is awesome and massive, and while the beach is narrow and a bit rocky it is very scenic and calm. The main lobby... More

A couple of friends and I went on a getaway and stayed at this resort. The resort is about 30 minutes away from the airport. There are no stores close by so stop at a market before you check in. Most of the entertainment is very far away from this resort. About 30 to 45 minute travel time to and... More

We just spent 4 wonderful nights at this hotel. The staff, food, service and attention to detail are out of this world! On the evening of my birthday, I not only got the Royal Treatment at dinner, but also found upon return to my suite, the whole room decorated with tea lights surrounded by tropical flowers and the tub full... More

We just returned from staying at The Gran Melia and we were very pleased. This was our first time there. The staff is helpful and very friendly. The resort itself is beautiful and the water at the beach is clear and warm. There are many things to do there and in the surrounding area's. I would highly recommend staying at... More

I booked this vacation at the Gran Melia for our Spring Break (March 22-30). This was a family trip, two adults and a tween child. I booked months in advance, back in the summer. We arrived at the hotel at 3:30 p.m. A gentleman told us to wait in the line for check in. When I saw the line, I... More

We just got back from a spending another 5 nights/ 6 days in Paradise (April 28 thru May3), or should I say; “Gran Melia Golf Resort” Rio Grande, Puerto Rico. I was there in October 2012(see my other review), and enjoyed it so much. We had to return! And it was as beautiful, as we had remembered! The weather was... More