My wife and I went to this hotel for our 5th year wedding anniversary. Did alot of research before hand and read all the reviews. You never really know what your going to get till you get there and my wife and I were extremely impressed with the beautiful grounds and the fantastic service of this resort. Upon arrival, I... more

Just got back from a quick 5 night vacation for my wife's 30th. A friend was the GM here, but unbeknown to me, had actually left the hotel a month ago. It made no difference, we had a great time. Our only complaint would be that the staff was indeed hit or miss at times. The beach staff was pretty... more

I and my wife went for Wyndam conference being held at this hotel from May 27 thru May 29th. We had requested for aroom with a view, but were offered a room without a view. On our insistence for a view room the manager said rooms were assigned by the conference organizers. We got hold of the organizer but the... more

the grounds were beautiful and the staff outside was excellent. Staff inside was hit or miss. Long waits at front desk. Also, there were 2 concierge and a tour guide chatting for over 10 min's before I finally gave up and walked away. I observed the 3rd concierge providing excellent service to other guests. Shimo's was very good for dinner... more

Great Resort..wonderful view..helpful and polite staff more

We just returned from Rio Mar. Our stay was really lovely. The staff were ALL hospitable and charming. The sheets the first day were dirty and were quickly replaced. Only had turn down service the first night. The frig arrived 5 hours late, even though I requested it a head of time. No $25 charge for that though. Other than... more

Checked it very late but there were several cheerful staff waiting to check me in as well as a supervisor who took care of notifying the bell desk the next morning regarding my missing checked luggage which was going to be delivered to the hotel the next day. Quickly checked me in and advised that the ERL cafe (next to... more

My husband and I debated our vacation for months before we decided to book our trip to Puerto Rico. We found an amazing deal on CheapCaribbean.com and booked our trip to the Rio Mar. The resort itself was beautiful although it did have some wear and tear. We also had issues with our room keys but as you find out... more

I was at this resort from 5/20 to 5/25. We had a great time (4 of us) even though we were there for a short time. I do agree that the drinks and food are expensive, but what should people expect when they are in vacation. I hear too much complaining about the prices, staff, parking, and rooms at this... more