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Holiday Inn Resort Grand Cayman

3.0 of 5 278 Crighton Drive | Crystal Harbour, West Bay, Grand Cayman (Formerly The Grand Caymanian Resort)
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Holiday Inn Resort Grand Cayman
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Holiday Inn Resort Grand Cayman
Holiday Inn Resort Grand Cayman
Holiday Inn Resort Grand Cayman
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155 reviews from our community

Traveler rating
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    30
    12
    8
See reviews for
27
61
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Galion, Ohio, United States
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 days ago NEW

Our stay was very pleasant. This is a very quiet place to stay. Every staff member I encountered was friendly, had a pleasant thing to say, and seemed to truly enjoy their job. The food was great!. The hotel itself was a little difficult to find, but the shuttle actually came to our location and escorted us to the hotel.... More 

Was this review helpful? Yes 1
Maryland
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Pros- Sunrise views from this property are breathtaking. Rooms are spacious & clean. Kitchen is well equipped, so it's easy to prepare meals & prepare your on blended drinks. Depending on who you talk to, staff tried to help as much as possible. Cons- WiFi did not work unless by the front desk. Toilet never worked in our room even... More 

Was this review helpful? Yes 2
Little Cayman
Senior Contributor
44 reviews 44 reviews
24 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

i have stayed here before Holiday Inn took over. Spacious well equipped rooms and kitchen. Bed super comfortable. Live all the upgrades that have been made. A little off the beaten track - I had no problems

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Decatur
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a very nice hotel but it is important to know what it is and what it isn't- it is on the North Sound, and not very close to Seven Mile Beach- it is about 1.5 miles to West Bay road and about 2 miles to the nearest public beach on Seven Mile Beach. However, it is very quiet,... More 

Was this review helpful? Yes 2
New Haven, Connecticut
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The staff at this resort were fabulous. Starting with the management who booked the room for us - Brooke Meyer (Director of Sales and Marketing), the staff at the front desk - Alexandra, Sherryl, Anette and Tamaya, and especially the cleaning and custodial staff - Ms. Sharon, and a Cuban gentleman born in Genoa whose name I'm forgetting (because we... More 

Was this review helpful? Yes 2
London
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a very short stay but enjoyed the facility. The suite was large and easily accommodated our family of four. The facility is functional and clean, the food was good and the concierge and the lady in the dive shop very helpful. The property definitely provides good value for the money.

Was this review helpful? Yes 1
Oldsmar, Florida, United States
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Hotel never had enough clean towels and the water was never hot. The location made cab rides expensive to go anywhere. The dinning on site had horrible service with extremely long delays. The rooms were ok but the maid service did not even come one day. I would never go back.

Was this review helpful? Yes 4
Brooke M, Manager at Holiday Inn Resort Grand Cayman, responded to this review

Dear Jeff L, Thank you for your recent review of the Holiday Inn Resort Grand Cayman. We appreciate your feedback as we strive to provide the best guest experience possible and in this case -we clearly missed our mark - and sincerely apologize for the inconvenience caused. Please know that the areas of opportunity mentioned are being addressed - and... More 

Reviewer
5 reviews 5 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I first came here about 10 years ago and ended up purchasing a timeshare ... we have not once regretted it. We own 3 different timeshares and this is the only one we never trade off. We have seen the ownership/management changes and the resort changes, we've read the negative reviews and we return because we love... More 

Was this review helpful? Yes 1
Philadelphia, Pennsylvania
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Not sure where any good ratings came for - this is a terrible property with very bad staff that have an attitude that could not care at ll that you were there. Part of the property faces a dumpster! Walls are razor thin so hopefully your neighbors do not breathe and there are never any towels at the pool or... More 

Was this review helpful? Yes 6
Brooke M, Manager at Holiday Inn Resort Grand Cayman, responded to this review

Dear Morgane B, Thank you for your recent review of the Holiday Inn Resort Grand Cayman. We appreciate your feedback as we strive to provide the best guest experience possible and in this case -we clearly missed our mark - and sincerely apologize for the inconvenience caused. We are utterly embarrassed. Please know that corrective measures have been taken to... More 

Hershey, Pennsylvania
Contributor
12 reviews 12 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 3 weeks ago

On the world’s friendliest island – Holiday Inn has managed to find not only a location as remote as possible but all staff that are very rude and do not belong to the island – their aim, ruin your vacation! We were extremely disappointed with our stay, so much so that it will not be an exaggeration to say that... More 

Was this review helpful? Yes 6
Brooke M, Manager at Holiday Inn Resort Grand Cayman, responded to this review

Dear 317boba, Thank you for your review of the Holiday Inn Resort Grand Cayman. We are truly embarrassed - and sorry for the experience you had at our hotel. Please know that we have addressed your concerns with each department involved and actions have been taken to ensure that experiences such as you described do not occur in the future.... More 

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Additional Information about Holiday Inn Resort Grand Cayman

Address: 278 Crighton Drive | Crystal Harbour, West Bay, Grand Cayman (Formerly The Grand Caymanian Resort)
Phone Number:
Location: Caribbean > Cayman Islands > Grand Cayman > West Bay
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Resort Grand Cayman 3*
Number of rooms: 174
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Also Known As:
The Grand Caymanian Hotel Grand Cayman
Grand Caymanian Hotel
Grand Caymanian Resort
Hotel Grand Caymanian
Holiday Inn Resort Grand Cayman Cayman Islands

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