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Holiday Inn Resort Grand Cayman

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278 Crighton Drive | Crystal Harbour, West Bay, Grand Cayman (Formerly The Grand Caymanian Resort)
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Holiday Inn Resort Grand Cayman
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Holiday Inn Resort Grand Cayman
Holiday Inn Resort Grand Cayman
Holiday Inn Resort Grand Cayman
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191 reviews from our community

Traveler rating
    66
    61
    34
    17
    13
See reviews for
32
75
16
19
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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Atlanta, Georgia
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 of 5 stars Reviewed yesterday NEW

We booked this room on Expedia and normally when we pay on Expedia, the charges include everything. We were blown away to have to pay an "Energy Surcharge" of almost $25 for two days as wel as a "Resort Service Charge" of over $49 for two days. All in all we paid $625.08 to stay at this hotel for two... More 

Was this review helpful? Yes
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

Stayed in a suite with a nice view of the golf course and water. Room was comfortable and very spacious. All the staff were very helpful and friendly. Housekeeping did a decent job, but did forget to replenish the towels on the first night. One thing about the hotel that was a little annoying but tolerable was the long drive... More 

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Ontario, Canada
Contributor
19 reviews 19 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Great staff in Hotel and restaurant brutal internet If your there for vacation its a nice spot and clean if your there on work you might want to find another place with better internet. Thank god staff was good

Was this review helpful? Yes
Sharon M, Front Office Manager at Holiday Inn Resort Grand Cayman, responded to this review

Dear Mr. Fred C, We are delighted to hear that you enjoyed your stay at our hotel. In regards to the internet there was a minor problem and we are happy to report that the internet has been upgraded and is now up and running. We look forward to welcoming you back to The Holiday Inn Grand Cayman More 

Lee's Summit, Missouri
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We loved our stay here. There was always room at the pool and we loved the pool bar. The restaurant food is good but the service is a little slow. The hotel is not on 7 mile beach, please do not believe anyone who says this. I would recommend a rental car, which we always get when we go to... More 

Was this review helpful? Yes 1
Sharon M, Front Office Manager at Holiday Inn Resort Grand Cayman, responded to this review

We are so happy to hear that you enjoyed you vacation while staying with us. We understand that you could have chosen a number of places to spend your vacation we are stayed chose us. We always strive to make our guest feel at home and relaxed and your reviews are much appreciated. We look forward to welcoming you back... More 

Abu Dhabi, United Arab Emirates
Top Contributor
52 reviews 52 reviews
23 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at the holiday inn on business for 6 nights and while it is not on the seven mile beach strip it was worth it for a considerably cheaper price (2 and a half times cheaper than the ritz carlton!) and what was a much bigger room. I had a kitchenette and living room area. It could easily cope... More 

Was this review helpful? Yes
Sharon M, Front Office Manager at Holiday Inn Resort Grand Cayman, responded to this review

Thank you for your review. We are delighted that you enjoyed your vacation. We look forward to welcoming you back to Grand Cayman and The Holiday Inn Resort Grand Cayman in the near futures. More 

New York City, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Every negative review about this hotel is 100% acurate. Restaurant staff=incompetent, restaurant food=nauseating, property=living nightmare. Best advice I can give you is do not stay here, do not stay here, do not stay here and do not stay here.

Was this review helpful? Yes 2
Sharon M, Front Office Manager at Holiday Inn Resort Grand Cayman, responded to this review

AH Mike, Thank you for your recent review of the Holiday Inn Resort. I am so sorry to hear that the level of service during your stay with us was less than stellar. We strive to provide the most comfortable accommodations and overall best guest experience possible; however, your feedback has helped us to identify areas of opportunity. I've taken... More 

Senior Contributor
38 reviews 38 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Upon entering the building that housed our unit we noticed a very stale odor. It just got worse from there. There were food stains on the ceiling, food that appeared to be from the breakfast in the hallways for two days. Our trash was left in the unit after housekeeping came. We consistently received two bath towels for a two... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Resort Grand Cayman, responded to this review

Dear Jenthomals, Thank you for writing a review about your recent stay with us. I certainly appreciate you taking the time to bring your concerns to our attention. We are always happy to provide a consistently clean, comfortable and courteous place for our guests. However, please accept our sincere apologies if your stay was negatively affected due to the condition... More 

Houston, Texas
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 17, 2015

Room good, enjoyed beach area. Water sports fun. Restruant a little slow but what I expected. The wifi was good. The only thing I didn't like was the $20 resort charge which was not disclosed until check out

Was this review helpful? Yes 6
Little Cayman
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 17, 2015

We had an awesome time there we had the best room right by the beach, we loved the room service as we called to order they were right there with our food.... They are very friendly all the restaurant staff are awesome and the best place to get your Mudslides

Was this review helpful? Yes 4
Miami, Florida
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed April 10, 2015

I enjoyed this property very much. The rooms were clean and it is a very relaxing atmosphere. The Restaurant service is horrible. Not just once but every day! The servers and Manager are very unorganized. Took a long time to get your drink or your food. No follow up. For breakfast,we ordered eggs, toast & pancakes. Toast came long after... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Resort Grand Cayman, responded to this review

Dear Cayman C, Thank you for leaving us feedback on your recent stay. It is very nice to know you found the rooms clean and our location very well to your liking. On the other hand, we are very sorry your restaurant experience did not live up to your expectations. We take complaints We take comments such as these very... More 

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