TripAdvisor Reviews - Country Inn & Suites By Carlson, Rochester-Brighton Feed

Comfy large room

zoegirl06, Albany, New York — Fri, 17 May 2013 12:28:35 GMT

TripAdvisor traveler rating: 3 of 5 stars

My mother & I stayed here while attending the Lilac Festival. The room had everything we needed including a small fridge & microwave. There was a nice charging station with several plugs for phones...

Owner response

A TripAdvisor Member — Mon, 20 May 2013 23:05:40 GMT

TripAdvisor traveler rating: 0 of 5 stars

Hello there. We thank you for your valuable time to write about us and share your experience at our hotel. We are thrilled to hear that you absolutely loved our breakfast and service we provide at...

Nice value

Kim L, New York City, New York — Wed, 08 May 2013 19:38:09 GMT

TripAdvisor traveler rating: 3 of 5 stars

This hotel is clean and simple and a good value for what you pay. It is also quiet, with a comfortable bed. They should pay more attention to some of the physical flaws. One example: I had trouble...

Owner response

A TripAdvisor Member — Thu, 09 May 2013 20:59:25 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you so much for this review. We appreciate you kind words about our hotel and happy to know that your stay was offered at a valuable rate. However we apologize for all the concerns that you had...

Great service

Kathi C, Jamestown, New York, United States — Sun, 05 May 2013 15:17:02 GMT

TripAdvisor traveler rating: 4 of 5 stars

The desk staff was very helpful when I asked questions and made sure they told me where everything in the hotel was and what services they offered. My room was clean but some of the furniture was...

Owner response

A TripAdvisor Member — Mon, 06 May 2013 19:55:09 GMT

TripAdvisor traveler rating: 0 of 5 stars

Our service goes a long way and I am thrilled to know that you liked your stay and were satisfied. I thank you for providing feedback on our furniture and I can assure you that we are working on a...

Another Great Get-A-Way

SouthernAndIrish, Tennessee Ridge, Tennessee — Fri, 03 May 2013 02:24:35 GMT

TripAdvisor traveler rating: 5 of 5 stars

Back again and everything was GREAT, as usual. We got into Rochester early but were able to check into our room with no difficulty. We headed out to lunch but decided to wait a little bit and go to...

Owner response

A TripAdvisor Member — Fri, 03 May 2013 21:25:44 GMT

TripAdvisor traveler rating: 0 of 5 stars

We truly appreciate your time to write a fabulous review about our hotel. We are thrilled to know that you enjoyed your stay. Our dinner is worth waiting for; it is a very good amenity for our guests...

Excellent Hotel

travlgrl33804, Hartford, Connecticut — Mon, 29 Apr 2013 14:41:22 GMT

TripAdvisor traveler rating: 4 of 5 stars

Upon checking in, we felt very welcomed. The room was clean and the bed was very comfortable. The only problem with the room was the light switch for the bathroom was in a weird place and there was...

Owner response

A TripAdvisor Member — Fri, 03 May 2013 21:36:35 GMT

TripAdvisor traveler rating: 0 of 5 stars

Your time is very valuable and we thank you for taking the time to write about your experience. We are sorry about the inconvenience of the bathroom switch and ventilation in our bathroom, and I can...

Business traveller

CarlaStraveller, Charlotte, North Carolina — Mon, 29 Apr 2013 13:52:36 GMT

TripAdvisor traveler rating: 4 of 5 stars

I was travelling solo on business and had never been to Rochester. Tisha at the front desk was friendly and helpful. I had an issue with my room and she was courteous and empathetic and speedily...

Owner response

A TripAdvisor Member — Fri, 03 May 2013 21:41:23 GMT

TripAdvisor traveler rating: 0 of 5 stars

We appreciate your feedback about our hotel and very excited to know that Tisha and all of our front desk agents took care of you. Tisha is great and is very pleased to hear about this review you put...

Weekend In Rochester

Kathy719, Port Jervis, New York — Sun, 28 Apr 2013 16:43:44 GMT

TripAdvisor traveler rating: 5 of 5 stars

We have stayed in this hotel about 7x and have always been pleased with the the service, staff and great location. With a Fridays on the property it works out great to walk over for a bite to eat and...

Owner response

A TripAdvisor Member — Fri, 03 May 2013 21:45:43 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you!! Thank you!! Thank you!! We thank you for staying with us again and again. I am glad to hear that you are pleased with all we do at this hotel. Our service goes a long way to accommodate a...

Great place to do business from.

Sdubb121 — Thu, 25 Apr 2013 20:20:35 GMT

TripAdvisor traveler rating: 5 of 5 stars

Stephanie, at the front desk was very helpful as she helped me find places. She also gave me ideas of things to do and the nightlife around the area. She gave me a coupon for a free appetizer at...

Owner response

A TripAdvisor Member — Fri, 26 Apr 2013 22:19:14 GMT

TripAdvisor traveler rating: 0 of 5 stars

We are thrilled to hear that stay at our hotel was wonderful and Stephanie’s top notch customer service. We really value your time in writing about us and specially mentioning Stephanie’s name. She...

older place, great hospitality

Michelle S, Manchester, MD — Sat, 20 Apr 2013 15:29:27 GMT

TripAdvisor traveler rating: 3 of 5 stars

Arriving at two in the morning after driving five plus hours, we were greeted by a friendly receptionist who offered water, cookies and a copy of directions to RIT from the hotel. She speedily...

Owner response

A TripAdvisor Member — Wed, 24 Apr 2013 21:17:48 GMT

TripAdvisor traveler rating: 0 of 5 stars

Hello there, we are glad to hear that your stay was comfortable after the long drive and that we took care of you. I appreciate all the good things you had to say about our hotel. Our location being...

Excellent choice for this price range

KTM2013, Erie, Pennsylvania — Sun, 14 Apr 2013 13:46:51 GMT

TripAdvisor traveler rating: 4 of 5 stars

Clean rooms, good breakfast, courteous and friendly staff sum up this establishment. The desk clerk at check in was very friendly and helpful but I neglected to get her name. Stephanie the desk clerk...

Owner response

A TripAdvisor Member — Mon, 15 Apr 2013 18:56:26 GMT

TripAdvisor traveler rating: 0 of 5 stars

Hello, we appreciate your time to write a review about us. I am glad that your overall accommodation at our hotel was great. Thank you so much for mentioning Stephanie’s name and putting in a good...