TripAdvisor Reviews - Extended Stay America - Kansas City - South Feed

Toe Nails, Dirt, Mold, Ants

Rob2222, Boise, Idaho — Tue, 30 Apr 2013 13:19:18 GMT

TripAdvisor traveler rating: 1 of 5 stars

We checked into the hotel and the first thing that we noticed in our room was toe nail clippings on the floor. The shower curtain the walls in the bathroom and main room all had a lot of mold. We had...

Owner response

A TripAdvisor Member — Thu, 02 May 2013 12:49:24 GMT

TripAdvisor traveler rating: 0 of 5 stars

Rob - I appreciate you taking the time to write a review of your experience with us. Thank you for pointing out the offerings of our grab and go breakfast. This is a new feature, and one we are...

I would not stay here.

traveling45g, Ellicott City, Maryland — Mon, 15 Apr 2013 15:20:22 GMT

TripAdvisor traveler rating: 1 of 5 stars

Customer service was horrible. Smoking is allowed in the hotel and the smell travels into the elevator and all through the floor! Staff will over febreeze but you can not change rooms, even if you...

Owner response

A TripAdvisor Member — Tue, 16 Apr 2013 17:03:19 GMT

TripAdvisor traveler rating: 0 of 5 stars

I appreciate you taking the time to write a review of your experience with us. I am excited to read your remarks about how you enjoyed the location and the kitchenette; however, I am very sorry that...

Great for the frugal, no frills traveler

FederalExpress — Sun, 14 Apr 2013 18:13:18 GMT

TripAdvisor traveler rating: 4 of 5 stars

This Extended Stay is in a great location off I-435 and Holmes. Tucked back in there and not loud. Easy to find. Safe parking. Friendly staff. Pretty industrial feel. Not luxury with the hard beds and...

Owner response

A TripAdvisor Member — Tue, 16 Apr 2013 17:00:04 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you so much for sharing your experience with us. Please accept our apologies that the bed was hard. Still, we are happy to know that we were able to help you enjoy your stay with our...

Eh.

rigsfhdgnv, Topeka, Kansas — Sat, 13 Apr 2013 22:21:29 GMT

TripAdvisor traveler rating: 2 of 5 stars

I booked through the Extended Stay America website for a great rate. When I checked in, they tried to charge me almost $30 more than that! Luckily, all I had to do was tell the woman at the front desk...

Owner response

A TripAdvisor Member — Wed, 17 Apr 2013 18:48:33 GMT

TripAdvisor traveler rating: 0 of 5 stars

I received a copy of your review, and wanted to take a moment to personally respond. The lack of linens and items left from the previous guest you described is unacceptable, and I sincerely apologize...

Nice

elcamino66040, Kansas City, Missouri — Thu, 28 Mar 2013 23:56:06 GMT

TripAdvisor traveler rating: 4 of 5 stars

Got a great rate on priceline. Stayed for the first time and the people at the front desk where nice and courteous. There was some problem with the reservation on priceline but it was handled...

Owner response

A TripAdvisor Member — Fri, 29 Mar 2013 17:46:40 GMT

TripAdvisor traveler rating: 0 of 5 stars

I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Kansas City - South. Our hotel is totally committed to the...

Stay Away

tayrhart — Wed, 20 Mar 2013 21:32:37 GMT

TripAdvisor traveler rating: 1 of 5 stars

I stay in hotels a lot, and this was one of the worst experience I've had! Kitchen supplies were dirty, the shower was broken, the service staff were more interested in socializing with each other and...

Owner response

A TripAdvisor Member — Thu, 21 Mar 2013 20:32:36 GMT

TripAdvisor traveler rating: 0 of 5 stars

I received a copy of your review, and wanted to take a moment to personally respond. I am so sorry to hear that our staff didn't respond promptly to your needs. I am working closely with my entire...

A Value Hotel

diceareout, Kansas City, Missouri — Tue, 19 Mar 2013 17:08:10 GMT

TripAdvisor traveler rating: 4 of 5 stars

Had an overnight stay in March. Pricing of the room was very good. It;s an older hotel that has been updated somewhat. If your looking for a value room, this is the place.It could have been a little...

Owner response

A TripAdvisor Member — Wed, 20 Mar 2013 16:31:43 GMT

One of the Better aspects of my trip!

Gary M, CA — Fri, 08 Mar 2013 19:53:58 GMT

TripAdvisor traveler rating: 5 of 5 stars

Staff was VERY pleasent, Rooms were clean and well serviced. Although this location is not "real" close to alot of restaurants, markets, or shopping in general (due to the fact I did not get my car...

Owner response

A TripAdvisor Member — Sun, 10 Mar 2013 00:06:34 GMT

TripAdvisor traveler rating: 0 of 5 stars

I appreciate you taking the time to write such an outstanding review of our property. I'm so pleased to hear that you enjoyed our accommodations as well as hearing how terrific you thought our staff...

GREAT STAFF and STAY!!!

Regina S, Jacksonville, Florida — Sun, 17 Feb 2013 20:16:38 GMT

TripAdvisor traveler rating: 5 of 5 stars

In October 2012, my business travels took me to Kansas City for 4 months. When I arrived at the Hotel booked by my Travel Service. I said NO WAY!! So, on the advise of co-workers, I selected the...

Owner response

A TripAdvisor Member — Tue, 19 Feb 2013 20:39:44 GMT

TripAdvisor traveler rating: 0 of 5 stars

I received a copy of your review, and wanted to thank you for all of your wonderful comments regarding the hotel, the management and the staff! It's great to hear that you felt the property was...

bill110

bill d, Kansas City, Missouri — Mon, 11 Feb 2013 19:29:14 GMT

TripAdvisor traveler rating: 4 of 5 stars

Do to a house fire my wife and i have been staying at ESA SOUTH about 3 and a half months the staff and Whitney have been more than nice.As we look forward to getting back home they have made our stay...

Owner response

A TripAdvisor Member — Tue, 12 Feb 2013 15:37:02 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for taking the time to write a review of your stay. I'm glad that the management team was able to assist you in a time of need. Thank you again for sharing your experience with us. We...