TripAdvisor Reviews - Holiday Inn Express Mackinaw City Feed

best stop in town

M W, Grand Haven, Michigan — Tue, 07 May 2013 22:29:23 GMT

TripAdvisor traveler rating: 5 of 5 stars

for a great night's stay this is the place. very clean, comfortable, and affordable. the pool and fitness room are well kept. the breakfast buffet is the best you could imagine for a continental...

Owner response

A TripAdvisor Member — Thu, 16 May 2013 18:58:03 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear M W, Thank you for taking the time to post your feedback, regarding your stay. With all the hotel / motel options in the Mackinaw City area, we sincerely appreciate the opportunity to have you...

Nice Room

emeldrum, Bolingbrook, IL — Tue, 07 May 2013 14:19:49 GMT

TripAdvisor traveler rating: 5 of 5 stars

Clean rooms. Free breakfast. The staff went above and beyond expected service. We arrived at 2 AM but was warmly greeted and they had a great room waiting. The hotel is next to the interstate highway...

Owner response

A TripAdvisor Member — Thu, 16 May 2013 18:39:57 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Guest, Thank you, so much, for the great review. The entire staff, at the Holiday Inn Express, Mackinaw City, takes pride in providing the best service, to all our valued guests, at any hour...

Gem in a "touristy" town

Stephyweino, Minneapolis — Wed, 01 May 2013 21:09:10 GMT

TripAdvisor traveler rating: 5 of 5 stars

How nice it was to be greeted by a friendly desk attendant who actually smiled when we walked in. She found us a room that totally met our needs without our having made a reservation. The cookies on...

Owner response

A TripAdvisor Member — Sun, 05 May 2013 18:52:40 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Stephyweino, Thank you, kindly, for your feedback. The entire team at the HIE, At the Bridge, in historic Mackinaw City, MI, strives to make each and every guest feel welcomed and...

Friendly

ANDREA B, ARLINGTON — Tue, 23 Apr 2013 17:09:16 GMT

TripAdvisor traveler rating: 4 of 5 stars

Staff at the hotel are very friendly - it is a nice place to stay for business traveling. I did have to take a double look at the fish tank in the lobby - it almost looks like the glass is dirty but...

Owner response

A TripAdvisor Member — Sat, 27 Apr 2013 17:00:17 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Andrea B, Thank you for choosing the Holiday Inn Express, At the Bridge, in Mackinaw City, Mi, for your business travel. We appreciate and value your patronage. Ah yes, the fish tank, a...

Clean, convenient, nice amenities

drhall, Lansing, Michigan — Sat, 23 Mar 2013 00:17:23 GMT

TripAdvisor traveler rating: 5 of 5 stars

This hotel was very clean and offered great amenities. Whereas most hotels offer just what is required, this one goes above and beyond for guest comfort. For example, they offer makeup remover...

Owner response

A TripAdvisor Member — Sat, 27 Apr 2013 16:40:54 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear drhall, Thank you for displaying your feedback. We truly value our guests and are pleased that you found our property clean, convenient, with nice amenities. The entire staff at the Holiday...

Needs Updating

Joe&Kiki — Fri, 15 Mar 2013 04:56:14 GMT

TripAdvisor traveler rating: 3 of 5 stars

My husband and I stayed for one night on our way to Canada. The outside of the hotel was nice, although I felt it was in a shady location but that might have been because it was the off season. The...

Owner response

A TripAdvisor Member — Thu, 21 Mar 2013 16:17:02 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Joe & Kiki, Thank you for your feedback. We welcome this as an opportunity to let everyone know our property is in the beginning stages of a Property Improvement Plan and will be undergoing...

Hooked me up... Thanks HI Express

hornet2222, Kalamazoo, Michigan — Wed, 20 Feb 2013 17:59:13 GMT

TripAdvisor traveler rating: 5 of 5 stars

Holiday Inn Express Mackinaw City was a nice place to stay~! Clean rooms and friendly staff... Breakfast Bar Attendant was very friendly - the breakfast bar was fully stocked and had a great variety....

Owner response

A TripAdvisor Member — Tue, 26 Feb 2013 17:42:30 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Guest, Thank you for taking the time to express your experience, at the Holiday Inn Express, At the Bridge. Our success is measured by the quality of service we extend to our guests. The...

Friendliest staff I've ever seen

Justin M, Negaunee, Michigan, United States — Sat, 19 Jan 2013 02:19:12 GMT

TripAdvisor traveler rating: 5 of 5 stars

My brother and I were having car issues as we came across the bridge into the lower peninsula. While waiting for a tow truck the Holiday Inn staff was extremely gracious in allowing us to stay in...

Owner response

A TripAdvisor Member — Wed, 30 Jan 2013 13:08:50 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Justin M, Thank you for the kind words. The entire team, at the Holiday Inn Express "At the Bridge", takes pride in applying their hospitality skills, at any opportunity. We are pleased we...

excellent service and frendly staff

bob b, Carrington, North Dakota — Fri, 21 Dec 2012 16:46:23 GMT

TripAdvisor traveler rating: 5 of 5 stars

We stayed during the off season and had a rough day with car trouble and needed a soak in the hot tub but by the time we finally got there the pool room was shut down but the staff was kind enough to...

Owner response

A TripAdvisor Member — Wed, 30 Jan 2013 12:54:50 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Guest, The entire team, at the Holiday Inn Express - at the Bridge, is delighted to have had the opportunity to ease the challenge that you encountered, during your travels. It is our goal to...

Poor Front Desk Service

Kari Y, Midland, Michigan — Wed, 05 Dec 2012 15:20:08 GMT

TripAdvisor traveler rating: 2 of 5 stars

I didn't even get a chance to stay but I probably won't now anyway. I had a family emergency come up and need to cancel my reservation. I canceled at 9 am on the day I was to arrive. The front desk...

Owner response

A TripAdvisor Member — Tue, 18 Dec 2012 01:38:17 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Miss Y, We are sorry that you had a family emergency and were unable to stay with us. Even though there is a 24 hour cancellation policy, we do our best to make considerations, as we did in...