TripAdvisor Reviews - Shoreham Feed

Don't Bother With This Hotel

NadaOntario, Ontario — Sat, 25 May 2013 04:26:10 GMT

TripAdvisor traveler rating: 2 of 5 stars

We were not pleased with this hotel. The room was small, the washroom was even smaller. You couldn't function in it, the washroom especially. It did not have a proper concealed door, lock or fan. ...

Wonderful hotel in excellent location

Rena B, Richmond, Virginia — Thu, 16 May 2013 22:31:15 GMT

TripAdvisor traveler rating: 5 of 5 stars

Rooms were spotless, bed comfortable, restaurant has good food. The shower was terrific with multiple shower heads. The front desk staff were helpful and charming. Loved our experience and will...

Owner response

A TripAdvisor Member — Fri, 17 May 2013 15:07:17 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear RenaB, Thank you for your generous commensts. We're thrilled to have exceeded your expectations with our friendly staff, comfortable accomodations and our tasty food. I hope you tried the...

Great Property, Useless front desk

DTrain36, San Francisco, California — Wed, 15 May 2013 16:01:23 GMT

TripAdvisor traveler rating: 2 of 5 stars

The actual hotel is really nice, and once we actually got into our room, we had a pleasant stay. Can't beat the location! The two women at the front desk are the most rude, incompetent, and...

Owner response

A TripAdvisor Member — Fri, 17 May 2013 15:03:02 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear DTrain36, Thank you for taking time to share the details of your stay. I was disappointed to learn that your recent visit did not exceed your expectations I take pride in our Front Desk team, ...

Premium Hospitality Group and Hotel

lrojas51, Scotch Plains — Wed, 15 May 2013 15:53:27 GMT

TripAdvisor traveler rating: 5 of 5 stars

The hotel is prestine. It is located at the heart of the best of the best in New York City...walking distance which is the best. Literally 1/2 a block from all of the major 5th Avenue shops! The...

Owner response

A TripAdvisor Member — Fri, 17 May 2013 14:59:59 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Lrojas51, Thank you for falling in love with the Shoreham! I’m so proud of my team for delivering such a high level of service to you. I’m proud to lead the best team in midtown without question...

Tops for location

Martine_F28, Toronto, Canada — Tue, 14 May 2013 23:25:17 GMT

TripAdvisor traveler rating: 4 of 5 stars

Stayed for 4 nights in Feb this year. Room was quite small for two, but if you can keep it neat, then you should be fine. Really, if you're doing NYC right, you won't be in the room for much but...

Owner response

A TripAdvisor Member — Fri, 17 May 2013 14:58:10 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Martine_F28, Thank you for taking the time to share your most recent experience with us. I am to hear that you enjoyed our convenient location and friendly staff. Thank you again for your...

Customer service

Papajc — Sat, 11 May 2013 15:22:16 GMT

TripAdvisor traveler rating: 4 of 5 stars

I had an issue with my reservation and I called a customer service represtative for assistance. Due to the nature of the situation the rep elevated the matter to her supervisor and within minutes it...

Owner response

A TripAdvisor Member — Tue, 14 May 2013 20:32:56 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Papajc, Thank you for such a wonderful review – I am extremely happy to read that The Shoreham left you with a positive first impression. Mostly, that our service exceeded your expectations...

Disappointing

Michelle L, Weehawken, New Jersey — Sat, 11 May 2013 14:22:33 GMT

TripAdvisor traveler rating: 1 of 5 stars

This stay started out with a great doorman helping us to our room then as the week went on the valeted cars took more than 30mins to be pulled out and the front desk wasn't answering the phones. A bit...

NOT a 4 Star!

OnlyMyBiz, Oakland, Florida — Thu, 09 May 2013 20:15:30 GMT

TripAdvisor traveler rating: 3 of 5 stars

I booked this under Hotwire's Hot Rate as a 4 Star. We were staying in a 3.5 star Courtyard that was very small and we decided that we would move. Once I found out the name of the hotel, I...

Rundown hotel, no bath in "Penthouse", breakfast food sparse

investroll, Washington DC, District of Columbia — Wed, 08 May 2013 19:37:18 GMT

TripAdvisor traveler rating: 1 of 5 stars

Do not confuse this hotel with the Omni Shoreham in DC, which is a really nice hotel. This is a rundown little NY "boutique" hotel that besmirches the reputation of boutique hotels. The staff...

Owner response

A TripAdvisor Member — Tue, 14 May 2013 20:29:12 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Investroll, Thank you staying with us here at The Shoreham and for providing us feedback following your stay . Any time of our guests expresses any concern with our team, we work towards finding...

Decent hotel in great location

betonic, Cancun, Mexico — Wed, 08 May 2013 11:33:38 GMT

TripAdvisor traveler rating: 4 of 5 stars

Check in was easy and fast. We were originally assigned a queen bed and after asking nicely were changed to a king bed. The room was large by NY standards. The bathroom was very small, no place to...

Owner response

A TripAdvisor Member — Tue, 14 May 2013 20:23:33 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Betonic, Thank you for staying with us here at The Shoreham and for providing us with feedback following your stay. I am glad to know you took pleasure in our central location and our rooms as...