TripAdvisor Reviews - Sheraton Eatontown Hotel Feed

Treated terribly by management. Hotel in major need of updating.

Jene74, Morristown, New Jersey — Fri, 10 May 2013 04:46:15 GMT

TripAdvisor traveler rating: 1 of 5 stars

We stayed here last Saturday for the NJ Marathon. It was the host hotel. As far as the hotel itself was concerned, it was pretty much par for the course for the Jersey Shore...in need of updates and...

Owner response

A TripAdvisor Member — Mon, 20 May 2013 20:11:50 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Jene74, Please accept our sincere apologies for your experience while staying with us. We strive to make the stay of every one of our guests an exceptional one. It is disappointing for us all...

Close to the shore

wherearewegoing1, Mountain Lakes, New Jersey — Thu, 02 May 2013 11:18:28 GMT

TripAdvisor traveler rating: 4 of 5 stars

We stayed here during the week. As others have mentioned some of the front desk staff are bording on the rude side, but others were pleasant. It is in an industrial area, but only 10 minutes away from...

Owner response

A TripAdvisor Member — Mon, 20 May 2013 19:40:00 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear wherearewegoing1, Thank you for taking the time to leave us your feedback after staying with us. We're so glad to hear that you'll be back to stay with us. Refrigerators for our guest rooms...

Great staff- Good hotel

mark k, ny,ny — Mon, 29 Apr 2013 02:23:03 GMT

TripAdvisor traveler rating: 4 of 5 stars

I read the mixed reviews online and was a bit apprehensive when booking this hotel. As a long time SPG member i mainly stick with SPG hotels. I had spoken to someone at the hotel by phone to discuss a...

Owner response

A TripAdvisor Member — Tue, 30 Apr 2013 13:08:17 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Mark K, Thank you for being our guest and a loyal SPG member. We appreciate the time you took to leave us your feedback. A commitment to excellent guest service is the backbone of our...

A bit of New Jersey

2York, Toronto — Wed, 17 Apr 2013 12:09:55 GMT

TripAdvisor traveler rating: 5 of 5 stars

I recently stayed at the Sheraton Eatonville hotel while attending a conference at nearby Monmouth College. The hotel is situated in an industrial area so there is not much of a view but it was a...

Owner response

A TripAdvisor Member — Thu, 18 Apr 2013 22:09:42 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear 2York, Thank you very much for taking the time to leave a pleasant review on your experience with us. I have shared your feedback with our team members. They were all so happy to hear you...

quick family trip to nj

qoftravel25, Huntsville, Alabama — Tue, 16 Apr 2013 15:40:59 GMT

TripAdvisor traveler rating: 3 of 5 stars

Room had 2 beds white linens for everything. table in corner no chairs. wing back chair w footstool to awkward to use around small table. desk and chair was used by one person an other had to sit on...

Owner response

A TripAdvisor Member — Thu, 18 Apr 2013 22:04:32 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear qoftravel25, Thank you for taking the time to leave such a thorough review of the property. Your compliments and critiques are equally well received. I have shared your review with management...

Great sales team!

Barbar S, Red Bank, NJ — Mon, 01 Apr 2013 20:16:52 GMT

TripAdvisor traveler rating: 5 of 5 stars

Had an outstanding experience with the sales team for my daughters wedding March 2013. From Samantha, to Denise & Diane everything went smoothly wedding & food & the service outstanding & was...

Owner response

A TripAdvisor Member — Wed, 03 Apr 2013 16:45:19 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Barbar S, We are all so happy to hear your family had a great experience with us. Thank you for taking the time to write a review. Samantha, Denise and Diane appreciate the personal mentions...

FABULOUS EXPERIENCE! Amazingly clean, beautiful! Outstanding staff makes this a TOP NOTCH hotel on the Jersey Shore!

colsmosis, Keyport, New Jersey — Sat, 16 Mar 2013 19:54:49 GMT

TripAdvisor traveler rating: 5 of 5 stars

Just got home from a great night at the Sheraton! We were welcomed at the front desk by a very friendly staff. Tom is the BEST! They couldn't be more helpful! When we got to our room it was GORGEOUS!...

Owner response

A TripAdvisor Member — Tue, 19 Mar 2013 20:25:48 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Colmosis, Thank you so much for leaving such a wonderful and thorough review. I've shared it with the hotel team and they are all thrilled. I'm glad you gave me the opportunity to reassure you...

Bed bugs in the room

Scrappy617 — Sun, 24 Feb 2013 22:59:34 GMT

TripAdvisor traveler rating: 1 of 5 stars

We woke up in the middle of the night bite by bed bugs found one brought to the front desk and the said they send it out to be test ask if I want another Room. No refund or anything I have to fight...

Owner response

A TripAdvisor Member — Mon, 25 Feb 2013 21:47:58 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Scrappy 617, Please accept our sincere apologies for your experience while staying with us. We take these matters very seriously and act on them immediately. Per hotel protocol we offer to...

On Business

Gail L — Fri, 25 Jan 2013 16:24:53 GMT

TripAdvisor traveler rating: 5 of 5 stars

stayed at the Sheraton and was greeted by friendly staff at the desk, happen to meet the GM Tom Richardi who was so sweet and a gentlemen. He offered me top service if I needed. the staff in the...

Owner response

A TripAdvisor Member — Mon, 25 Feb 2013 21:52:26 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Gail L, Thank you for taking the time to write a review. We appreciate your feedback and business. When your travel plans permit, we look forward to having you stay with us again. Warm...

Good stay at a great value.

JEMPAM, Columbia, MD — Tue, 22 Jan 2013 18:43:53 GMT

TripAdvisor traveler rating: 4 of 5 stars

Stayed here for a wedding weekend in Ocean Township. Generally satisfactory with only a couple of items I felt required some attention: There was no (or it wasn't working) exhaust fan in the...

Owner response

A TripAdvisor Member — Fri, 25 Jan 2013 21:35:24 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear JEMPAM, Thank you for taking the time to leave us your feedback. We hope you had a great time at the wedding. The Jersey Shore is the wedding place to be all year around. Our bathrooms are...