TripAdvisor Reviews - Quality Inn & Suites Worcester Feed

This is on the lower end of a Quality Inn!

wynnsts — Wed, 01 May 2013 22:49:07 GMT

TripAdvisor traveler rating: 2 of 5 stars

This hotel seems to be trying to convert from a Quality Inn to a Suburban Extended Stay. Water hardly drains from tub, furniture is antique motel quality, which shows many battle scars and sets near...

CUSTOMER SERVICE

melanie s, Worcester, Massachusetts — Tue, 30 Apr 2013 18:45:46 GMT

TripAdvisor traveler rating: 4 of 5 stars

We actually stayed at the Surburban Inn that shares a builing with Quality Inn, the staff at both desks were very helpful and courteous. The rooms were very spacious and clean. Overall, I would...

Will Not Return

Ms Patty, Connecticut — Sat, 23 Mar 2013 16:12:09 GMT

TripAdvisor traveler rating: 2 of 5 stars

If all you care about is a great bed with clean sheets and fluffy pillows, and friendly helpful front desk clerks, this is the place for you! Had a great night's sleep in spite of slamming doors...

Owner response

A TripAdvisor Member — Tue, 26 Mar 2013 14:47:08 GMT

TripAdvisor traveler rating: 0 of 5 stars

Greetings Ms. Patty: Thank you very much for the compliments you have given and concerns you have raised during your stay at the QI. The entire team is very happy to hear that you had a great night...

Very Dissappointed

Beth G, Knoxville, Tennessee — Fri, 11 Jan 2013 00:28:34 GMT

TripAdvisor traveler rating: 1 of 5 stars

I am sad to say I will not be returning to this hotel I have been going there for about 3 years and have watched it go through changes. Last year at this time the hotel was great I'm really not sure...

Owner response

A TripAdvisor Member — Fri, 11 Jan 2013 16:48:24 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Beth: First and foremost, I do extend my apology for the inconvenience caused. I am very sorry to hear your thoughts on your recent stay with us. We have gone through a major transition in...

Home to see the family! Thanks Quality Inn and Suites!

David H, Springfield, Virginia — Sat, 29 Dec 2012 20:57:11 GMT

TripAdvisor traveler rating: 4 of 5 stars

My wife and daughters stayed there for five nights and me and the boys stayed with my dad. The girls stayed there because we have a bulldog and she couldn't stay with dad. The motel allows pets which...

Owner response

A TripAdvisor Member — Wed, 02 Jan 2013 17:52:58 GMT

TripAdvisor traveler rating: 0 of 5 stars

Greetings David: Thank you for your wonderful review of our property. Our staff takes pride in providing exceptional service with friendly behavior and we definitely feel rewarded and encouraged by...

Budget hotel, friendly staff, adequate accommodations

cavaliermom, nh — Wed, 26 Dec 2012 22:34:28 GMT

TripAdvisor traveler rating: 3 of 5 stars

We needed a handicap accessible room in a dog-friendly hotel and this fit the bill. The hotel is older, very basic (not even Kleenex in the room), but clean and it was easy to set the room temp to...

Owner response

A TripAdvisor Member — Fri, 28 Dec 2012 17:01:23 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear cavaliermom: Thank you for choosing to stay with us and leaving us with a great comment. We are delighted to hear that our hotel could accommodate you with your specific rooming needs. We are...

Quality does no belong in the name

immunis, Wichita, Kansas — Thu, 20 Dec 2012 17:23:19 GMT

TripAdvisor traveler rating: 1 of 5 stars

I stayed here for business and will never stay again. I knew things were going to be bad when I stood in the lobby for 15 minutes waiting for someone to show up to check me in. I ended up calling...

Owner response

A TripAdvisor Member — Mon, 24 Dec 2012 14:46:11 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Immunis, First and foremost, I would like to apologize for your experience at the Quality Inn & Suites Worcester. It is certainly not the impression we want our guests to have of our hotel. We...

Outstanding staff and clean rooms

Gerry M, Boston — Wed, 12 Dec 2012 21:43:01 GMT

TripAdvisor traveler rating: 5 of 5 stars

The staff at the hotel, the cleanliness of the rooms, and the great breakfast are reasons I've been staying here weekly for close to 7 years for business travel. As others have mentioned, Jenn and...

Owner response

A TripAdvisor Member — Fri, 14 Dec 2012 20:21:38 GMT

TripAdvisor traveler rating: 0 of 5 stars

Greetings Gerry: On behalf of the entire team at Quality Inn & Suites Worcester, I would like to thank you for your wonderful comment you have given us. This has tremendously strengthened our...

pleasant stay

Mike P, Worcester, Massachusetts — Fri, 07 Dec 2012 15:01:36 GMT

TripAdvisor traveler rating: 5 of 5 stars

the staff at this hotel are pleasant to deal with and very helpful in every way possible. couldnt ask for a better experience with the hotel staff. we stay here frequently and would recommend this...

Owner response

A TripAdvisor Member — Wed, 12 Dec 2012 17:59:33 GMT

TripAdvisor traveler rating: 0 of 5 stars

Greetings Mike: First of all, THANK YOU. For your friendship, your business, and the opportunity to serve you. We know that you have many choices when doing business and we appreciate your...

The Best, see them next month

Anthony D, Atlanta, Georgia — Sat, 01 Dec 2012 18:48:27 GMT

TripAdvisor traveler rating: 5 of 5 stars

I left Worcester many years ago, and when I lived there this hotel was far from the best, But I just have to tell you, I am proud to say I stay here now, you did a great job cleaning it up. When I...

Owner response

A TripAdvisor Member — Tue, 04 Dec 2012 17:12:14 GMT

TripAdvisor traveler rating: 0 of 5 stars

Greetings Anthony: Hope you had a great Thanksgiving with your family and loved ones. I would like to extend my appreciation on behalf of the entire team at the Quality Inn & Suites Worcester. The...