TripAdvisor Reviews - Holiday Inn Express Laurel Feed

exceptional customer service

masstravelerwithkids, Melrose, Massachusetts — Tue, 07 May 2013 22:30:32 GMT

TripAdvisor traveler rating: 4 of 5 stars

I swore I would never go to an IHC hotel again after being very poorly treated by their central reservations and getting no help from the hotel in Massachusetts which I was staying at. BUT, when...

Family Vacation to DC

RobbieNTorrinsMom, Cumberland, Rhode Island — Thu, 25 Apr 2013 17:21:27 GMT

TripAdvisor traveler rating: 4 of 5 stars

My husband, three children and I stayed here for 4 nights this April. The staff was was extremely friendly and accommodating, especially Erica at the front desk. She called our room several times...

Holiday Inn Express in Laurel, MD

Kenisha A, Guttenberg, New Jersey — Thu, 18 Apr 2013 21:05:08 GMT

TripAdvisor traveler rating: 4 of 5 stars

I arranged a trip for a group of approxiately 26 people and the hotel was extremly accomodating. The rooms were spacious, clean, and had comfortable beds. The entire crew was happy with the stay. I...

Good value

Tabathasmf — Tue, 16 Apr 2013 11:06:16 GMT

TripAdvisor traveler rating: 4 of 5 stars

This was a nice place in a nice area. It was well kept. Breakfast was very good. The only complaint was the hot tub and pool heater was broken. That was a bummer. But I would definitely stay...

Great for seeing DC

ninegrand, Curtice, Ohio — Mon, 15 Apr 2013 16:20:15 GMT

TripAdvisor traveler rating: 4 of 5 stars

We stayed at this hotel for 3 days in April. They have a shuttle that takes you to the greenbelt metro station to visit DC, so it is a lot less confusing than staying in downtown DC. They Cherry...

Very Fine Establishment

Yitzchok C, Teaneck, New Jersey — Fri, 12 Apr 2013 22:16:56 GMT

TripAdvisor traveler rating: 5 of 5 stars

I was one of the teachers escorting a group of three 7th grade classes on their annual Washington, DC trip. Besides being a very nioce physical facility, I wish to stress that the staff of the hotel...

party central

hjenkins, So Glens Falls, NY — Wed, 10 Apr 2013 02:28:24 GMT

TripAdvisor traveler rating: 2 of 5 stars

This was a stopover during a 17 hr road trip. Check in was easy and simple. DON'T stay in room 208!!! Two reasons. 1st The TV is horrendous. All the analog channels were fuzzy and with the...

Owner response

A TripAdvisor Member — Thu, 11 Apr 2013 18:07:04 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Sir, Thank you for taking the time to write a review. I was very surprised by the TV issue and the noise level outside of your room. This is certainly not acceptable and is not indicative of...

MANAGEMENT DOESN'T ADDRESS ISSUES OR RETURN PHONE CALLS

Girlie410, Davidson, North Carolina — Thu, 04 Apr 2013 17:40:04 GMT

TripAdvisor traveler rating: 1 of 5 stars

My daughter left her jacket in her room while there on a school field trip. I called every day for 6 days and asked for the Housekeeping Manager, Front Desk Manager and General Manager. I left...

Owner response

A TripAdvisor Member — Thu, 11 Apr 2013 18:29:24 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Madame, Thank you for taking the time to let us know about your daughters jacket. At the time of our phone conversation with the houskeeping manager we indicated there was no jacket found. We...

Great hotel at a great price.

Srlatimer — Tue, 19 Mar 2013 20:07:46 GMT

TripAdvisor traveler rating: 5 of 5 stars

I stayed 20+ nights over several weeks. The room was clean, the bed was comfortable, water pressure was good, near shopping and restaurants. Breakfast choices were adequate. The hot tub was HOT and...

Nice Hotel

Steven K, Sidman, Pennsylvania, United States — Fri, 08 Mar 2013 00:21:41 GMT

TripAdvisor traveler rating: 3 of 5 stars

Liked the hotel and location however did not enjoy the cold showers i had to take the last two days. And while working in my hotel room doing online training for work there WIFI kicked me off the...