TripAdvisor Reviews - DoubleTree by Hilton Hotel Wilmington Feed

Not great

parkerclan, Florida — Mon, 20 May 2013 01:18:36 GMT

TripAdvisor traveler rating: 3 of 5 stars

The staff was polite. Our room was clean. There were lots of kids playing in the halls while parents with coolers drank beer and talked in the hallway. The first night we called the desk and someone...

Nice stay

andersbeme, Warwick, New York — Thu, 16 May 2013 01:54:44 GMT

TripAdvisor traveler rating: 4 of 5 stars

Stayed for two nights when we visited Longwood Gardens. Room was very clean and large. Bathroom was very tiny. Cookies were delicious :) In and out parking was an extra $15 per day but the rate we got...

Doubltree Hotel

Amy S, Wilmington, United States — Wed, 15 May 2013 12:56:13 GMT

TripAdvisor traveler rating: 3 of 5 stars

Hotel was just ok. Food was left out uncovered for almost 12 hours in the hallway, when I called to discuss the situation the staff was rude. On the positive side there was extremely nice rooms and...

Good location

729 — Sat, 11 May 2013 20:20:26 GMT

TripAdvisor traveler rating: 3 of 5 stars

Hotel staff were friendly & helpful with local directions to attractions ( Wintertur, Nemours, Longwood) as well as make some good recommendations to area restaurants. Good workout facility,...

clean, quiet and comfortable, but avoid the restaurant

Momof2boysKmsk, Hartford, Connecticut — Tue, 07 May 2013 14:31:49 GMT

TripAdvisor traveler rating: 4 of 5 stars

I stayed here on a business trip. The room was nice, very clean with all the ammenities I needed. Bed was very comfortable and I got a great night's sleep! The restaurant was not very good. I went...

Well below expectations

Deborah M, Huntley, United States — Fri, 03 May 2013 14:27:33 GMT

TripAdvisor traveler rating: 1 of 5 stars

From check-in not having my friends name on record, to waiting nearly 50 min in an not busy restaurant and not getting my salad, there are major problems at this hotel due to the service. One evening...

Owner response

A TripAdvisor Member — Wed, 15 May 2013 20:45:50 GMT

TripAdvisor traveler rating: 0 of 5 stars

Please accept our sincere apologies for the hassle and frustration you experienced during your recent stay at our hotel. We strive to make every guests' stay pleasant through our service and amenities...

Good but not great

Patdynamite, Bowie, Maryland — Tue, 30 Apr 2013 14:39:56 GMT

TripAdvisor traveler rating: 3 of 5 stars

This hotel can be summed up with the word "adequate." Nothing about the stay was offputing but nothing was great about the stay either. A minor flaw was the small size of the shower. Another wasthe...

Owner response

A TripAdvisor Member — Wed, 01 May 2013 16:02:56 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on the comfort and appointment of our hotel and apologize for the missteps...

not worth it

Shwonka, Philadelphia, Pennsylvania — Mon, 29 Apr 2013 20:13:46 GMT

TripAdvisor traveler rating: 1 of 5 stars

They hotel staff was unhelpful, and misdirected me as I tried to help my handicapped uncle to his fifth floor room. People were stopping elevators to smoke joints in them, which made it even more...

Owner response

A TripAdvisor Member — Wed, 01 May 2013 15:07:47 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for reaching out to us about your poor experience via TripAdvisor. Please know that your comfort and satisfaction are of the utmost importance to us. Please contact me Shavonne Briggs...

Just okay

Derek M, Richmond, Virginia — Sun, 28 Apr 2013 23:45:16 GMT

TripAdvisor traveler rating: 2 of 5 stars

Some of the negativity of our stay was not directly the fault of the hotel or staff.......with that said, we were there three nights, the first night the toilet ran off and on all night. They...

Owner response

A TripAdvisor Member — Wed, 01 May 2013 16:03:56 GMT

TripAdvisor traveler rating: 0 of 5 stars

Derek, I’m so sorry for the noise issues you experienced during your stay. We work diligently with our staff to ensure each of our guests is respectful of others, while still enjoying their stay...

Good stay, nice staff, decent room

withkidstravel, New York City, New York — Fri, 26 Apr 2013 12:36:55 GMT

TripAdvisor traveler rating: 4 of 5 stars

This hotel is along a busy secondary highway about 15 minutes from downtown Wilmington. There is plenty of free parking, it is adjacent to a mall and in an area rich with restaurants of every...