TripAdvisor Reviews - Grand Sierra Resort and Casino Feed

A great place in Reno

K L, Oklahoma City, Oklahoma — Tue, 18 Jun 2013 20:53:29 GMT

TripAdvisor traveler rating: 5 of 5 stars

Grand Sierra Resort has fantastic rooms, affordable prices, and great places to eat. I've stayed at Grand Sierra Resort several times over the couple of years. It has continued to get better each...

The Grand II Suite at the Summit is NOT a suite - it's a room

Maria P, Sacramento, California, United States — Tue, 18 Jun 2013 06:02:56 GMT

TripAdvisor traveler rating: 3 of 5 stars

The Grand Sierra is a beautiful property. The newly renovated casino and Summit tower are luxurious and attractive. We LOVED the Elements buffet. Our visit would have been a wonderful experience,...

Grand Sierra Resort

Sharon W, Los Angeles, California, Usa — Mon, 17 Jun 2013 04:56:24 GMT

TripAdvisor traveler rating: 5 of 5 stars

Great time has alot of amenities besides gambling,movies,shows ,pool (weather permitting)and gym. Close to airport, Maria and other employees very friendly. Fantastic restaurants loved Charlie...

Owner response

A TripAdvisor Member — Mon, 17 Jun 2013 21:23:22 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for sharing your experience at Grand Sierra Resort. We love hearing positive feedback about the many different amenities we offer our guests. We also are so pleased you received excellent...

Needs to improve!

kraaez — Sun, 16 Jun 2013 16:50:20 GMT

TripAdvisor traveler rating: 2 of 5 stars

The rooms are very loud and the beds are not that comfortable. The biggest gripe is the food at the restaurants here. Poor food quality, and unprofessional staff. Something as simple as the coffee...

Owner response

A TripAdvisor Member — Mon, 17 Jun 2013 21:16:17 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for sharing your review with us. We are sorry to hear you did not have a pleasant experience at Grand Sierra Resort. We take great pride in our award-winning chefs and restaurants and are...

Best Reno experience in years!

PJW_DAW, Springfield, Oregon — Sun, 16 Jun 2013 00:54:30 GMT

TripAdvisor traveler rating: 5 of 5 stars

Made a last minute decision to go to Reno instead of San Francisco during a week-long driving vacation and booked a room at the Grand Sierra. Rooms were clean and nicely appointed, with comfy beds. ...

Owner response

A TripAdvisor Member — Mon, 17 Jun 2013 21:13:55 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for telling us about your visit at Grand Sierra Resort. We are so pleased you had such a great stay. We love hearing we are providing exceptional service to our guests, and your review lets...

Not Good

Fizza_blue, San Mateo, California — Sat, 15 Jun 2013 01:56:13 GMT

TripAdvisor traveler rating: 1 of 5 stars

This place has a unique decore and the theme is dark. Rooms are dark each room has a huge mirror that is tinted and the closer you get to the mirror the darker it gets. Restroom is so dark, they have...

Owner response

A TripAdvisor Member — Mon, 17 Jun 2013 21:11:41 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for taking the time to review your experience at Grand Sierra Resort. We are very sorry to hear you were not pleased with your stay. As for the decor, lighting and layout of the property, we...

Average, but with some pluses!

KimSonoma, Sonoma — Sat, 15 Jun 2013 00:11:17 GMT

TripAdvisor traveler rating: 3 of 5 stars

The hotel was ok. WEIRD big empty corridors that you have to take to get to the weird pool and arcade, but big casino. Tons of slots. GOOD restaurant choices. CLEAN rooms. BEST shower ever! VERY...

Owner response

A TripAdvisor Member — Mon, 17 Jun 2013 21:04:36 GMT

TripAdvisor traveler rating: 0 of 5 stars

Hi Kim, Thank you for telling us about your experience at Grand Sierra Resort. We are pleased to hear you had a positive experience, and will certainly keep in mind your feedback about some of the...

Good First Time Stay

AMiller27727, Big Pine, California — Thu, 13 Jun 2013 09:18:04 GMT

TripAdvisor traveler rating: 5 of 5 stars

Booked a room online 2 weeks before trip. Requested 1 bed; was able to check in early but only rooms available were 2 beds which wasn't a big deal. Nice clean rooms. Wish the bath products were a...

Owner response

A TripAdvisor Member — Mon, 17 Jun 2013 21:00:15 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for your review of Grand Sierra Resort. We are pleased you had an enjoyable experience and hope you visit us again in the future. We will certainly keep in mind your feedback about the...

Sure NOT the Reno Hilton anymore

kalama87, Tigard, Oregon — Tue, 11 Jun 2013 03:42:19 GMT

TripAdvisor traveler rating: 3 of 5 stars

I used to regularly stay at the Reno Hilton. Good restaurants, fun slots, nice people, good rooms. It has been a number of years since I last went to Reno, and the hotel was long ago sold and changed...

Owner response

A TripAdvisor Member — Mon, 17 Jun 2013 20:58:39 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for taking the time to review your stay at Grand Sierra Resort. We are sorry you were not pleased with your experience at the property. The resort fee you mentioned is standard for all rooms...

Terrible...stay at la Quinta or others like that

Susee2 — Mon, 10 Jun 2013 00:09:50 GMT

TripAdvisor traveler rating: 1 of 5 stars

No service, DIRTY room...stuff left in fridge, bathroom unclean (vanity ) and hair ties on floor. Pool closed for 21+ crowd Sundays 2-10pm leaving children and teens NOTHING to do. Resort fee pays...

Owner response

A TripAdvisor Member — Tue, 11 Jun 2013 00:16:08 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for taking the time to tell us about your experience at Grand Sierra Resort. We apologize for the condition of the room you were in, and are hopeful nothing like this will happen in the...