TripAdvisor Reviews - The Westin Pasadena Feed

Loud people suck!

Baronent, Los Angeles, California — Mon, 17 Jun 2013 19:44:14 GMT

TripAdvisor traveler rating: 3 of 5 stars

Stayed 1 night. Staff seemed friendly enough. Nice looking lobby. Room was small, with small windows. Super comfy bed. The dual shower heads are awesome. (Even if Westin tries to make you feel...

Watch your bill!

foodieli1001, New York City, New York — Thu, 13 Jun 2013 04:08:15 GMT

TripAdvisor traveler rating: 2 of 5 stars

For the price of the room, you would think there would be more amenities--pretty bare bones (had to ask for more shampoo & conditioner during 4 day stay), no fridge in king deluxe. To add insult to...

Owner response

A TripAdvisor Member — Mon, 17 Jun 2013 18:09:27 GMT

TripAdvisor traveler rating: 0 of 5 stars

I can't even begin to explain why you would have seen additional charges after the day of your departure. I hope that since then we have been able to rectify the situation. I appreciate you chosing...

DISAPPOINTED

redhawk1_12, jackson, california — Tue, 11 Jun 2013 20:17:09 GMT

TripAdvisor traveler rating: 2 of 5 stars

We recently stayed at the Westin Pasadena. We have stayed here before and have always felt it was a quality hotel. From the time we checked in, we felt that no one really was listening. We are...

Owner response

A TripAdvisor Member — Mon, 17 Jun 2013 18:03:01 GMT

TripAdvisor traveler rating: 0 of 5 stars

I am sorry that we were not able to meet your expectations during your stay. I don't know the circumstances of your reservation, but am surprised that if your SPG number was in the reservation that...

Concierge is AMAZING!!

Sandra C, Tampa, Florida, United States — Mon, 10 Jun 2013 15:20:28 GMT

TripAdvisor traveler rating: 5 of 5 stars

We stayed for business, but the complimentary shuttle service and amazing concierge made it a pleasure!! They directed us or drove us to some great places to eat and see! They really made it feel like...

Excellent Service & Help

Leann D, Port Reading, New Jersey, United States — Thu, 06 Jun 2013 20:20:59 GMT

TripAdvisor traveler rating: 5 of 5 stars

Recently, I stayed at The Westin Pasadena for a business trip. Our company was set-up as a vendor for 2 local events right around the corner from the hotel and we required more assistance than I was...

Nice and quiet outside LA

yacovk, Jerusalem, Israel — Thu, 06 Jun 2013 02:57:26 GMT

TripAdvisor traveler rating: 4 of 5 stars

The Westin Pasadena was a perfect location for me particularly as its located next to ti City Hall and within walking distance of nighttime entertainment. The amenities were nice and the...

Great location and pool

Jesalee, Pacific Grove, California — Fri, 31 May 2013 18:53:46 GMT

TripAdvisor traveler rating: 5 of 5 stars

I spent the day at Huntington Gardens and wanted to stay someplace close with a pool and convenient location. As someone else commented, the beds are super comfy. The pool area has a fabulous view...

Good experience turned into a customer service headache

pinkargyle, San Diego, California — Thu, 30 May 2013 07:38:05 GMT

TripAdvisor traveler rating: 1 of 5 stars

I stayed, and enjoyed, three nights at the Westin Pasadena. I had no problems with the housekeeping or customer service while I was present in the building. I also used the self park option and paid...

Owner response

A TripAdvisor Member — Mon, 10 Jun 2013 21:04:56 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for the feedback. I only wish that you would have been able to contact me to resolve your issue. After departure charges are very frustrating and I am sorry that this situation was not...

great customer service hotel

sandyg100, Cary, North Carolina — Wed, 29 May 2013 17:50:19 GMT

TripAdvisor traveler rating: 5 of 5 stars

we just returned from a long Memorial Day weekend at the Pasadena Westin and the staff starting with Tina at the front desk to Erwin, Concierge to the wonderful Breakfasts with Diego and Norman to the...

The Most Comfortable Beds. . .

Vanna G, Honolulu, Hawaii, Usa — Wed, 29 May 2013 11:16:21 GMT

TripAdvisor traveler rating: 5 of 5 stars

We needed one additional night that another area hotel could not accommodate us for. We had stayed here before and I must admit -- they've got The Most Comfortable Beds a Four Star Experience!!!! ...