TripAdvisor Reviews - BEST WESTERN Plus Rockville Hotel & Suites Feed

Don't know why the bashing

Marie L, Mendon, Michigan — Tue, 14 May 2013 14:18:24 GMT

TripAdvisor traveler rating: 5 of 5 stars

I just read some crappy reviews and can't understand those people. We had a wonderful 5 night stay in April. The service was outstanding and the people there are so friendly and helpful. I love the...

Owner response

A TripAdvisor Member — Mon, 20 May 2013 19:20:59 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you so much for your kind words… we really are a hidden gem. I always love to hear from returning guests…Returning as a guest is the biggest compliment you can make to a hotel. While we do want...

Business trip

Tanya B, Medway, Massachusetts, Usa — Tue, 14 May 2013 13:24:18 GMT

TripAdvisor traveler rating: 3 of 5 stars

Overall the property was average to above average. I was only there for one night and came in late and left early, so I did not experience the property to it's fullest. I did feel the breakfast was...

Owner response

A TripAdvisor Member — Mon, 20 May 2013 19:25:10 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for taking the time to give us your feedback regarding your stay. I’m glad you enjoyed our coffee. As a fellow business traveler, I fully understand the importance of good coffee. Actually...

Don't listen to the complainers

Qwest2313 — Sat, 11 May 2013 14:12:11 GMT

TripAdvisor traveler rating: 5 of 5 stars

I stayed here on Tuesday night after working all day and driving four hours to get there. The front desk staff when I checked in was really nice as well as the day time staff! They told me the perfect...

Owner response

A TripAdvisor Member — Mon, 13 May 2013 14:48:20 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you so much for your kind words. I’m so glad to hear you enjoyed your stay with us … we really are a little hidden gem. It seems most travelers and hotels are going to WI/FI rather than wired...

Average

signinsareapain, Royal Oak, Michigan — Sat, 04 May 2013 17:56:22 GMT

TripAdvisor traveler rating: 3 of 5 stars

Stayed there last night, for 1 night. It was average. The front desk staff was very helpful, the beds were average and the breakfast was average. The hotel, overall, looked a bit tired. The room was...

Owner response

A TripAdvisor Member — Mon, 06 May 2013 17:34:18 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you so much for taking the time to give us your feedback. I’m glad you found our front desk team helpful and our rooms clean. That said I’m sorry you only felt we were only OK. We strive to be...

What a suck service hotel!!!!!!!!!!!

allen a, Dallas, Texas — Wed, 01 May 2013 10:30:17 GMT

TripAdvisor traveler rating: 1 of 5 stars

1. There is no electric iron in my room, and call the guest service who ask me to borrow from other room. 2. Call to guest service to say that the refrigerator is noisy, and transfer to business...

Owner response

A TripAdvisor Member — Thu, 02 May 2013 15:01:18 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for taking the time to give us your feedback on your recent stay. We really do want to get honest feedback from our guests… both the good and bad. We listen to all guests comments and take...

Home of the Door Slamming Olympics

JKF56, Pittsburgh, PA — Sat, 27 Apr 2013 12:56:05 GMT

TripAdvisor traveler rating: 2 of 5 stars

There is one person at check in that has to do it all - answer phones, contact maintenance, and check people in. A hotel of this size should have more than one person on duty. The makeover of this old...

Owner response

A TripAdvisor Member — Mon, 29 Apr 2013 13:43:12 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you so much for taking the time to give us your feedback. I’m so glad you enjoyed the fresh new look of our lobby and overall building refresh. I hope you will return again in the months to come...

Great Hotel Stay

Cindy A, Conway — Wed, 24 Apr 2013 19:30:31 GMT

TripAdvisor traveler rating: 5 of 5 stars

My husband and I are disabled and stayed in accessible room. All staff are amazing. Cannot possibly single one out. There is good shuttle service to metro. Beds are very comfortable. Staff is very...

Owner response

A TripAdvisor Member — Thu, 25 Apr 2013 14:10:20 GMT

TripAdvisor traveler rating: 0 of 5 stars

I’m so glad you enjoyed you and your husband enjoyed your stay with us. We pride ourselves on giving great service to all our guests and always make sure everyone leaves happy. When it comes to travel...

The Staff was friendly. Great Hospitality. My Top Score for Cleanliness.

Jim M, Bradford, Pennsylvania, United States — Tue, 23 Apr 2013 17:45:47 GMT

TripAdvisor traveler rating: 5 of 5 stars

The Best Western Plus Hotel in Rockville, MD was a very pleasant experience. Great quiet location, just a couple minutes from some nice restaurants. The staff was knowledgeable and friendly. When I...

Owner response

A TripAdvisor Member — Thu, 25 Apr 2013 14:11:10 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you so much for your kind words. We really have a great team here and I will be sure that they see your review. You are right – the best way to see DC is via Metro… not only is it cheaper than...

Nice located

Wei H, Warren, New Jersey — Mon, 22 Apr 2013 03:27:45 GMT

TripAdvisor traveler rating: 3 of 5 stars

The hotel is just by I-270. Public areas are very nice. We also enjoy the breakfast very much, it' s simple though fresh. The down side is that it didn't smell so fresh in our room, maybe some...

Owner response

A TripAdvisor Member — Mon, 22 Apr 2013 16:41:36 GMT

TripAdvisor traveler rating: 0 of 5 stars

We are so glad you enjoyed your stay with us. I have to agree with you – as do most of our guests that post on here – we do have a great location and a free breakfast that keeps our guests well fed to...

Accommodates Large groups well!

curlsgirl, New York City, New York — Sat, 20 Apr 2013 01:27:42 GMT

TripAdvisor traveler rating: 4 of 5 stars

I along with fifty two other group members spent two nights at this hotel. The rooms were satisfactory, clean, and the beds were very comfy! The service was nice, check in was easy. We reserved the...

Owner response

A TripAdvisor Member — Mon, 22 Apr 2013 16:40:31 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you so much for your kind words! Best Western has come a long way since when we were kids. Many Best Westerns (such as ours) offer plenty of meeting space for groups off all kinds – from...