TripAdvisor Reviews - Sheraton Laguna Guam Resort Feed

Super friendly staffs really enjoyabe stay

ClaireLai, Bangkok, Thailand — Tue, 07 May 2013 10:37:21 GMT

TripAdvisor traveler rating: 5 of 5 stars

This is our first time to Guam and we chose to stay at the sheraton because we participated the Sheraton unicef auction. We needed to upgrade from suprior room to suite because all the rooms were...

The Worst Resort in The World

TheBlum, Novato, California — Wed, 24 Apr 2013 17:26:13 GMT

TripAdvisor traveler rating: 1 of 5 stars

The place is filthy inside. The rooms are in a state of ill repair. The staff is inattentive and does nothing to prevent rowdy individuals from making loud noise in the center atrium at 3:00 AM waking...

Owner response

A TripAdvisor Member — Wed, 08 May 2013 21:28:39 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear TheBlum Thank you for making the time to share your feedback about us. I noticed that you stayed with us last year May 2012? I would love to extend an invitation to stay with us should an...

Nice view and pool, but poor breakfast and service

DinoHuang1971, Taipei, Taiwan — Mon, 22 Apr 2013 07:45:56 GMT

TripAdvisor traveler rating: 3 of 5 stars

This is the first time I visited Guam. Guam is a beautiful island with great beaches. I spent a lot of time to search many information about the hotels. And, the Sheraton Laguna Guam Resort is...

Owner response

A TripAdvisor Member — Wed, 08 May 2013 21:48:31 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear DInoHuang1971, Allow us to welcome you back to us. Let me know the next time you will be visiting Guam. Our associates are hospitable and manage to extend the island’s hafa adai spirit to our...

My choice for Guam....

Jonathan W, New York — Mon, 08 Apr 2013 12:02:56 GMT

TripAdvisor traveler rating: 4 of 5 stars

I have tried many places in Guam and I keep coming back to the Sheraton - for its value and for its style. If you have never been to Guam you need to "reset" your expectations for what good looks...

Owner response

A TripAdvisor Member — Wed, 10 Apr 2013 21:52:19 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Jonathan W, Thank you for the wonderful feedback about Sheraton Laguna Guam Resort. We enjoy having you with us and we are looking forward to seeing you again soon. On your next visit,...

Old big building.

Handaashka, Ulaanbaatar, Mongolia — Fri, 15 Mar 2013 05:45:09 GMT

TripAdvisor traveler rating: 3 of 5 stars

Location: far from city center Beach: no beach! It is at the ocean, but has no beach which was very disappointing for me. But, you can learn to surf if you wish, as they have teachers in...

Owner response

A TripAdvisor Member — Mon, 18 Mar 2013 20:04:27 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Handaashka, Wow, Mongolia, it truly was a pleasure having you and your colleagues with us. Thank you for the opportunity to welcome you in Sheraton Laguna Guam Resort. Sheraton sits atop Oka...

Nice lobby

Andrea R, Okinawa-shi, Okinawa, Japan — Thu, 14 Mar 2013 15:09:47 GMT

TripAdvisor traveler rating: 3 of 5 stars

The lobby is beautiful and the staff is very friendly. We expected our rooms to be updated like the lobby, but they were very old and run down. The wall paper was peeling off of the walls in the...

Owner response

A TripAdvisor Member — Mon, 18 Mar 2013 19:18:58 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Andrea R, We always appreciate our guest feedbacks. Thank you for your time to share your experience with us. I will be sure to let our staff know and if you have anyone in specific that you...

Amazing Service!

Kyle W, Honolulu, Hawaii, United States — Sat, 02 Mar 2013 22:13:47 GMT

TripAdvisor traveler rating: 5 of 5 stars

Arrival/Rooms - Front desk staff is fast, informative, friendly and overall awesome at what they do. I was in my room within 10 minutes of arrival. The rooms are good size, but if you value your...

Owner response

A TripAdvisor Member — Sun, 10 Mar 2013 05:55:06 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Kyle W, Thank you for taking a moment to share your wonderful experience with us. We appreciate your feedback. Yes, Sheraton projects a sense of ease and comfort because of our associates’...

Way below Sheraton level

Arizona_Scuba1, Thailand — Fri, 15 Feb 2013 08:52:37 GMT

TripAdvisor traveler rating: 2 of 5 stars

We stayed at this hotel in December 2012 for about 10 days and were very disappointed with the condition the property was at and the service. Since there is too much to complain about, I will just...

Owner response

A TripAdvisor Member — Sun, 03 Mar 2013 02:19:17 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Arizon_Scuba1, Thank you for taking the time to share you stay experience with us. We value your feedback. As management, we are aware of our room condition and it is in our renovation...

Amazing suites, unbelievably good service

O986, Tokyo — Fri, 15 Feb 2013 05:25:17 GMT

TripAdvisor traveler rating: 5 of 5 stars

This was our 4th time in Guam but our first time at the Sheraton Laguna. We usually travel with our family, but this time it was just my wife and I for our 20th wedding anniversary. We stayed in a...

Enjoyable stay!

nemrac_coco, Singapore, Singapore — Mon, 04 Feb 2013 03:21:16 GMT

TripAdvisor traveler rating: 5 of 5 stars

We were very grateful that because of my Platinum status, we were able to check in at 7am after a tiring overnight flight from Manila. We were given an ocean-facing suite and it was really awesome! We...

Owner response

A TripAdvisor Member — Sun, 10 Mar 2013 07:58:12 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear nemrac_coco, As SPG Platinum member, you are sure to experience the best! Thank you so much for making the time to share your great feedback about us. It is true, Sheraton’s beauty its...