TripAdvisor Reviews - Holiday Inn Madison at The American Center Feed

Business trip

JBrowoo7, Watertown, Wisconsin — Fri, 26 Apr 2013 18:40:12 GMT

TripAdvisor traveler rating: 5 of 5 stars

I reserved a meeting room at the Holiday Inn, Alicia was very helpful. The room was very comfortable , the breakfast was very good. the room was as described and also the audio and video equipment...

Losing its shine

FrequentlyinItaly, Saint Paul, Minnesota — Wed, 17 Apr 2013 22:45:31 GMT

TripAdvisor traveler rating: 3 of 5 stars

This was my second stay at this location. I was disappointed to see that it is already showing some wear. It was packed, and had long waits for the elevator and at the restaurant. In the evening, I...

Owner response

A TripAdvisor Member — Wed, 24 Apr 2013 21:15:41 GMT

TripAdvisor traveler rating: 0 of 5 stars

Offering a product that meets the expectations of our customers is important to us. We realize that there other options available when traveling to the area however, we want to be your first choice. ...

Some attention needed!

eyebrowse2, Indianapolis, Indiana — Tue, 09 Apr 2013 21:24:23 GMT

TripAdvisor traveler rating: 3 of 5 stars

This is the third or fourth time we have stayed at this hotel. It is convenient to everything east of Madison for sure, and not far from attractions just an hour to the north. We have discovered...

Owner response

A TripAdvisor Member — Wed, 24 Apr 2013 21:13:55 GMT

TripAdvisor traveler rating: 0 of 5 stars

Our goal is to provide each of our guests with a memorable experience and a level of service that will make them want to return. Unfortunately on your recent visit, we fell short. I will use your...

Nice hotel, just not the best experience.

Heidi P — Thu, 28 Mar 2013 03:43:28 GMT

TripAdvisor traveler rating: 3 of 5 stars

The room and hotel was very clean and updated. The problem we had was the noise from being on an entire floor with a kid's sport team. Then, we went down to the hot tub during adult only swim time to...

Owner response

A TripAdvisor Member — Thu, 04 Apr 2013 14:36:30 GMT

TripAdvisor traveler rating: 0 of 5 stars

I apologize for the problems you experienced during your recent stay at the Holiday Inn Madison at The American Center. On that particular weekend we did have a large youth group staying with us and...

Another great stay

mmolloy, Missouri — Wed, 27 Feb 2013 03:52:39 GMT

TripAdvisor traveler rating: 5 of 5 stars

I stay here 3-4 times each year and always feel at home. The rooms are very clean and comfortable with an excellent staff to support you. The buffet breakfast is alway good and drinks in the bar...

Owner response

A TripAdvisor Member — Fri, 01 Mar 2013 17:49:42 GMT

TripAdvisor traveler rating: 0 of 5 stars

This is fantastic! Thank you so much for the positive review! It's great to hear comments like this from such loyal guests as yourself. We look forward to delivering another exceptional experience the...

Nice hotel, not far from the airport

IrishTravelingGirl, Portland, Oregon — Thu, 24 Jan 2013 01:44:11 GMT

TripAdvisor traveler rating: 4 of 5 stars

My husband and I spent just one night here before flying out of Madison the next morning. The staff was very accomodating and let us check in to our room prior to check in time. I'm a Priority member...

Owner response

A TripAdvisor Member — Sat, 26 Jan 2013 19:32:13 GMT

TripAdvisor traveler rating: 0 of 5 stars

I appreciate your positive comments regarding so many different aspects of our hotel! Priority Club (the rewards program for all IHG hotels worldwide) is a wonderful benefit of staying at our hotel....

Exceeded Expectations

Cowboy12169 — Mon, 14 Jan 2013 20:53:53 GMT

TripAdvisor traveler rating: 5 of 5 stars

Stayed at the Holiday Inn at the American Center last week. Would definately stay again, Front Desk Service was Awesome, Had a couple older Guys at desk that were great and helpful and answered my...

Owner response

A TripAdvisor Member — Wed, 16 Jan 2013 17:17:30 GMT

TripAdvisor traveler rating: 0 of 5 stars

I’m glad so many of my team members made your stay positive and memorable! We have a number of different personalities that collaborate to accomplish the same goal of delivering an exceptional...

They are not trying to impress anymore

Jamie P, Burlington, New Jersey — Tue, 08 Jan 2013 22:01:25 GMT

TripAdvisor traveler rating: 3 of 5 stars

I'm trying to continue to be a loyal Holiday Inn Prioirty Club customer, but they are giving me reasons to try another chain. It's the little things. I hate being greeted by a grumpy front desk. ...

Owner response

A TripAdvisor Member — Thu, 10 Jan 2013 19:50:34 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for your feedback and continued loyalty as a Priority Club Rewards member. I sincerely apologize we did not deliver the outstanding service we strive to achieve. I will be addressing your...

Nice hotel

john-54220, Manitowoc, Wisconsin — Mon, 12 Nov 2012 13:03:58 GMT

TripAdvisor traveler rating: 3 of 5 stars

I'd return here if I were going to be in the area. Hotel was nice and clean - typical holiday inn. Service at the front desk (both at check in and check out) was a bit lackluster, but they were busy...

Owner response

A TripAdvisor Member — Wed, 14 Nov 2012 16:13:24 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you, and I hope you do indeed return to Madison so we can demonstrate the great service we deliver and you can enjoy the additional amenities you missed out on. I would love to hear any comments...

stayed here for Badger game

RozMinneapolis, Minneapolis — Mon, 05 Nov 2012 16:09:28 GMT

TripAdvisor traveler rating: 4 of 5 stars

Nice hotel. A little out of the way from campus, but I think that is better The bed was great! You can also order special neck pillows! IT was very busy due to Homecoming weekend at UW, but staff...

Owner response

A TripAdvisor Member — Wed, 07 Nov 2012 17:00:25 GMT

TripAdvisor traveler rating: 0 of 5 stars

The special neck pillow is part of Holiday Inn’s wonderful pillow menu! For your convenience, every bed comes equipped with two soft synthetic pillows and two firm synthetic pillows; however, for a...