TripAdvisor Reviews - Cocoon Hotel Feed

Fooled by images

Richard H, Sydney, Australia — Sat, 27 Apr 2013 17:01:19 GMT

TripAdvisor traveler rating: 1 of 5 stars

We booked this "hotel" on the recommendations of travellers submitted reports and photos published on TA. Sadly for us we forgot to read between the lines of all reports and did not notice the warning...

You get what you paid for..

Real_Bella, San Diego, California — Thu, 25 Apr 2013 06:41:55 GMT

TripAdvisor traveler rating: 2 of 5 stars

My husband and I traveled the second week of March 2013. The location was pretty close to all the main point of tourist interest. My husband went out to fetch dinner on one of the nights and did not...

Cheater

Traveler_KACA, Saarbrucken, Germany — Tue, 02 Apr 2013 19:46:19 GMT

TripAdvisor traveler rating: 1 of 5 stars

We stayed 2 nights in this Hotel that we booked over booking.com. After a few days i saw that they charged the room two times. After calling them 3 or 4 times and send a few mails i must say that they...

Owner response

A TripAdvisor Member — Fri, 05 Apr 2013 15:08:13 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Traveler _KACA We are more than sorry about the situation and the bad experience you had with us. In fact we are working directly with booking.com so they can help us reach your problem so we...

What a gem

Jeffrey B — Sun, 31 Mar 2013 17:03:17 GMT

TripAdvisor traveler rating: 4 of 5 stars

I never would have thought the hotel would be like this. It is in a not so great looking neighborhood in San Jose but the moment we stepped in the door it was a whole different feeling and vibe. ...

Good place to stay in San Jose

stingray47, Celje, Slovenia — Mon, 25 Mar 2013 15:35:49 GMT

TripAdvisor traveler rating: 4 of 5 stars

The hotel is located about 10-15 minutes walk on Calle central from downtown San Jose. The location of the hotel is as safe as many others in downtown San Jose, we didnt' feel exceptionally unsafe...

VERY CLEAN, GREAT HOTEL

carmit s, Tel Aviv, Israel — Mon, 18 Mar 2013 18:57:42 GMT

TripAdvisor traveler rating: 5 of 5 stars

Excellent hotel, very clean. We spent one night at the end of the trip and it was a great experience. Hot water, a good breakfast. Very good location. The best point was its manager, Ximena Saenz....

Owner response

A TripAdvisor Member — Wed, 20 Mar 2013 18:55:01 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Tel Aviv I am really glad you enjoyed our stay with us. For me was a pleasure to help you with your vacation and giving some tips so you could enjoy our country. Please let me know the next...

It was a nightmare

DaveDespain, EAGLE MOUNTAIN — Sun, 10 Mar 2013 22:26:28 GMT

TripAdvisor traveler rating: 1 of 5 stars

I guess it should have been a warning when there was a prostitute on the corner. We travel all over the world and felt more threatened here than any place we stayed... We have another night booked in...

Owner response

A TripAdvisor Member — Wed, 20 Mar 2013 19:08:59 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear DaveDespain We are really sorry that you didnt had a good stay in Cocoon. The hotel is going to check your review and work in all the things you put. Please let me know the next time you...

Good Value Hotel

Nu2Thailand, Los Angeles, California — Fri, 08 Mar 2013 21:33:02 GMT

TripAdvisor traveler rating: 4 of 5 stars

As other reviewers have said, it's a little bit out of the way, but a good value hotel: room is nicely furnished, albeit the overhead lighting is a bit dark, lobby is very handsome, helpful staff and...

Owner response

A TripAdvisor Member — Wed, 20 Mar 2013 19:02:14 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Nu2thailand. Thank you very much for your review. We are glad you had a good time in Cocoon. We are working really hard on security so people can feel more save and for your comments we can...

Great value hotel within walking distance from Terminal de Caribe

10_17_08, London, United Kingdom — Fri, 01 Mar 2013 19:18:40 GMT

TripAdvisor traveler rating: 4 of 5 stars

This is a good clean hotel in a bit of an unsafe area but all of San Jose is unsafe after dark!! Taxis from the main shopping/bar/eating areas are only a couple of dollars. The staff were very...

Owner response

A TripAdvisor Member — Wed, 20 Mar 2013 19:13:50 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear 10_17_08 Thank you very much for your comment. I am really happy you enjoyed your stay with us. All of your good comments will be passed to my staff, so they would know all the amazing...

Central, Clean, Comfortable

Enough, Dublin — Mon, 25 Feb 2013 14:41:14 GMT

TripAdvisor traveler rating: 4 of 5 stars

Stayed here on way in and way out of Costa Rica, its centrally located so that you can walk in to the Centre in 5 minutes (although many advise against it given the neighbourhoods close by), it is...